ProvideSRfeedbackLearn 1new factorprocedureHave zerounreademailsClose 5prioritiesDrink24oz ofwaterClose 1missingorderGive apeerrecognitionResolve1 ClaimClose 1MCORequestPresent anew idea tothe team toimprove ourworkflowGo aboveandbeyond fora client/CAClose 2depositresearchCommunicatebuffer orderprocedureswith a client orinternalClose 8researchcasesOpen 6BrinkscasesSend 2requests toa vendor(non-Brinks)Close 2VRUDroppedOrdersAsk aclient/CA foradditionaldetailAssista peerin chatClose 2manifestrequestsAccept 5new SR'sfrom thequeueIdentifyrootcause ofan issueIdentify anew issueor trendCompletea BrinkssurveyProvideSRfeedbackLearn 1new factorprocedureHave zerounreademailsClose 5prioritiesDrink24oz ofwaterClose 1missingorderGive apeerrecognitionResolve1 ClaimClose 1MCORequestPresent anew idea tothe team toimprove ourworkflowGo aboveandbeyond fora client/CAClose 2depositresearchCommunicatebuffer orderprocedureswith a client orinternalClose 8researchcasesOpen 6BrinkscasesSend 2requests toa vendor(non-Brinks)Close 2VRUDroppedOrdersAsk aclient/CA foradditionaldetailAssista peerin chatClose 2manifestrequestsAccept 5new SR'sfrom thequeueIdentifyrootcause ofan issueIdentify anew issueor trendCompletea Brinkssurvey

Virtual Vault - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide SR feedback
  2. Learn 1 new fact or procedure
  3. Have zero unread emails
  4. Close 5 priorities
  5. Drink 24oz of water
  6. Close 1 missing order
  7. Give a peer recognition
  8. Resolve 1 Claim
  9. Close 1 MCO Request
  10. Present a new idea to the team to improve our workflow
  11. Go above and beyond for a client/CA
  12. Close 2 deposit research
  13. Communicate buffer order procedures with a client or internal
  14. Close 8 research cases
  15. Open 6 Brinks cases
  16. Send 2 requests to a vendor (non-Brinks)
  17. Close 2 VRU Dropped Orders
  18. Ask a client/CA for additional detail
  19. Assist a peer in chat
  20. Close 2 manifest requests
  21. Accept 5 new SR's from the queue
  22. Identify root cause of an issue
  23. Identify a new issue or trend
  24. Complete a Brinks survey