Present anew idea tothe team toimprove ourworkflowClose 1MCORequestIdentifyrootcause ofan issueProvideSRfeedbackSend 2requests toa vendor(non-Brinks)Learn 1new factorprocedureClose 2manifestrequestsResolve1 ClaimOpen 6BrinkscasesAsk aclient/CA foradditionaldetailCompletea BrinkssurveyClose 1missingorderGive apeerrecognitionIdentify anew issueor trendCommunicatebuffer orderprocedureswith a client orinternalClose 2VRUDroppedOrdersAssista peerin chatHave zerounreademailsClose 8researchcasesClose 2depositresearchDrink24oz ofwaterClose 5prioritiesGo aboveandbeyond fora client/CAAccept 5new SR'sfrom thequeuePresent anew idea tothe team toimprove ourworkflowClose 1MCORequestIdentifyrootcause ofan issueProvideSRfeedbackSend 2requests toa vendor(non-Brinks)Learn 1new factorprocedureClose 2manifestrequestsResolve1 ClaimOpen 6BrinkscasesAsk aclient/CA foradditionaldetailCompletea BrinkssurveyClose 1missingorderGive apeerrecognitionIdentify anew issueor trendCommunicatebuffer orderprocedureswith a client orinternalClose 2VRUDroppedOrdersAssista peerin chatHave zerounreademailsClose 8researchcasesClose 2depositresearchDrink24oz ofwaterClose 5prioritiesGo aboveandbeyond fora client/CAAccept 5new SR'sfrom thequeue

Virtual Vault - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Present a new idea to the team to improve our workflow
  2. Close 1 MCO Request
  3. Identify root cause of an issue
  4. Provide SR feedback
  5. Send 2 requests to a vendor (non-Brinks)
  6. Learn 1 new fact or procedure
  7. Close 2 manifest requests
  8. Resolve 1 Claim
  9. Open 6 Brinks cases
  10. Ask a client/CA for additional detail
  11. Complete a Brinks survey
  12. Close 1 missing order
  13. Give a peer recognition
  14. Identify a new issue or trend
  15. Communicate buffer order procedures with a client or internal
  16. Close 2 VRU Dropped Orders
  17. Assist a peer in chat
  18. Have zero unread emails
  19. Close 8 research cases
  20. Close 2 deposit research
  21. Drink 24oz of water
  22. Close 5 priorities
  23. Go above and beyond for a client/CA
  24. Accept 5 new SR's from the queue