Accept 5new SR'sfrom thequeueIdentifyrootcause ofan issueAssista peerin chatIdentify anew issueor trendSend 2requests toa vendor(non-Brinks)ProvideSRfeedbackAsk aclient/CA foradditionaldetailGo aboveandbeyond fora client/CAHave zerounreademailsClose 8researchcasesLearn 1new factorprocedureGive apeerrecognitionClose 2VRUDroppedOrdersClose 2manifestrequestsDrink24oz ofwaterPresent anew idea tothe team toimprove ourworkflowCommunicatebuffer orderprocedureswith a client orinternalClose 2depositresearchClose 1MCORequestCompletea BrinkssurveyClose 5prioritiesResolve1 ClaimClose 1missingorderOpen 6BrinkscasesAccept 5new SR'sfrom thequeueIdentifyrootcause ofan issueAssista peerin chatIdentify anew issueor trendSend 2requests toa vendor(non-Brinks)ProvideSRfeedbackAsk aclient/CA foradditionaldetailGo aboveandbeyond fora client/CAHave zerounreademailsClose 8researchcasesLearn 1new factorprocedureGive apeerrecognitionClose 2VRUDroppedOrdersClose 2manifestrequestsDrink24oz ofwaterPresent anew idea tothe team toimprove ourworkflowCommunicatebuffer orderprocedureswith a client orinternalClose 2depositresearchClose 1MCORequestCompletea BrinkssurveyClose 5prioritiesResolve1 ClaimClose 1missingorderOpen 6Brinkscases

Virtual Vault - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accept 5 new SR's from the queue
  2. Identify root cause of an issue
  3. Assist a peer in chat
  4. Identify a new issue or trend
  5. Send 2 requests to a vendor (non-Brinks)
  6. Provide SR feedback
  7. Ask a client/CA for additional detail
  8. Go above and beyond for a client/CA
  9. Have zero unread emails
  10. Close 8 research cases
  11. Learn 1 new fact or procedure
  12. Give a peer recognition
  13. Close 2 VRU Dropped Orders
  14. Close 2 manifest requests
  15. Drink 24oz of water
  16. Present a new idea to the team to improve our workflow
  17. Communicate buffer order procedures with a client or internal
  18. Close 2 deposit research
  19. Close 1 MCO Request
  20. Complete a Brinks survey
  21. Close 5 priorities
  22. Resolve 1 Claim
  23. Close 1 missing order
  24. Open 6 Brinks cases