Resolve1 ClaimIdentify anew issueor trendCompletea BrinkssurveyClose 1MCORequestCommunicatebuffer orderprocedureswith a client orinternalProvideSRfeedbackGo aboveandbeyond fora client/CAGive apeerrecognitionClose 1missingorderAssista peerin chatAccept 5new SR'sfrom thequeueLearn 1new factorprocedureDrink24oz ofwaterAsk aclient/CA foradditionaldetailClose 8researchcasesPresent anew idea tothe team toimprove ourworkflowHave zerounreademailsClose 2manifestrequestsIdentifyrootcause ofan issueSend 2requests toa vendor(non-Brinks)Close 2VRUDroppedOrdersClose 5prioritiesOpen 6BrinkscasesClose 2depositresearchResolve1 ClaimIdentify anew issueor trendCompletea BrinkssurveyClose 1MCORequestCommunicatebuffer orderprocedureswith a client orinternalProvideSRfeedbackGo aboveandbeyond fora client/CAGive apeerrecognitionClose 1missingorderAssista peerin chatAccept 5new SR'sfrom thequeueLearn 1new factorprocedureDrink24oz ofwaterAsk aclient/CA foradditionaldetailClose 8researchcasesPresent anew idea tothe team toimprove ourworkflowHave zerounreademailsClose 2manifestrequestsIdentifyrootcause ofan issueSend 2requests toa vendor(non-Brinks)Close 2VRUDroppedOrdersClose 5prioritiesOpen 6BrinkscasesClose 2depositresearch

Virtual Vault - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve 1 Claim
  2. Identify a new issue or trend
  3. Complete a Brinks survey
  4. Close 1 MCO Request
  5. Communicate buffer order procedures with a client or internal
  6. Provide SR feedback
  7. Go above and beyond for a client/CA
  8. Give a peer recognition
  9. Close 1 missing order
  10. Assist a peer in chat
  11. Accept 5 new SR's from the queue
  12. Learn 1 new fact or procedure
  13. Drink 24oz of water
  14. Ask a client/CA for additional detail
  15. Close 8 research cases
  16. Present a new idea to the team to improve our workflow
  17. Have zero unread emails
  18. Close 2 manifest requests
  19. Identify root cause of an issue
  20. Send 2 requests to a vendor (non-Brinks)
  21. Close 2 VRU Dropped Orders
  22. Close 5 priorities
  23. Open 6 Brinks cases
  24. Close 2 deposit research