Identify anew issueor trendCommunicatebuffer orderprocedureswith a client orinternalAssista peerin chatClose 5prioritiesCompletea BrinkssurveyPresent anew idea tothe team toimprove ourworkflowClose 2VRUDroppedOrdersOpen 6BrinkscasesGo aboveandbeyond fora client/CAClose 2manifestrequestsDrink24oz ofwaterIdentifyrootcause ofan issueAccept 5new SR'sfrom thequeueGive apeerrecognitionClose 1missingorderAsk aclient/CA foradditionaldetailSend 2requests toa vendor(non-Brinks)Close 8researchcasesProvideSRfeedbackResolve1 ClaimClose 2depositresearchLearn 1new factorprocedureHave zerounreademailsClose 1MCORequestIdentify anew issueor trendCommunicatebuffer orderprocedureswith a client orinternalAssista peerin chatClose 5prioritiesCompletea BrinkssurveyPresent anew idea tothe team toimprove ourworkflowClose 2VRUDroppedOrdersOpen 6BrinkscasesGo aboveandbeyond fora client/CAClose 2manifestrequestsDrink24oz ofwaterIdentifyrootcause ofan issueAccept 5new SR'sfrom thequeueGive apeerrecognitionClose 1missingorderAsk aclient/CA foradditionaldetailSend 2requests toa vendor(non-Brinks)Close 8researchcasesProvideSRfeedbackResolve1 ClaimClose 2depositresearchLearn 1new factorprocedureHave zerounreademailsClose 1MCORequest

Virtual Vault - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify a new issue or trend
  2. Communicate buffer order procedures with a client or internal
  3. Assist a peer in chat
  4. Close 5 priorities
  5. Complete a Brinks survey
  6. Present a new idea to the team to improve our workflow
  7. Close 2 VRU Dropped Orders
  8. Open 6 Brinks cases
  9. Go above and beyond for a client/CA
  10. Close 2 manifest requests
  11. Drink 24oz of water
  12. Identify root cause of an issue
  13. Accept 5 new SR's from the queue
  14. Give a peer recognition
  15. Close 1 missing order
  16. Ask a client/CA for additional detail
  17. Send 2 requests to a vendor (non-Brinks)
  18. Close 8 research cases
  19. Provide SR feedback
  20. Resolve 1 Claim
  21. Close 2 deposit research
  22. Learn 1 new fact or procedure
  23. Have zero unread emails
  24. Close 1 MCO Request