Resolve1 ClaimClose 5prioritiesCommunicatebuffer orderprocedureswith a client orinternalGive apeerrecognitionHave zerounreademailsClose 1MCORequestClose 2depositresearchGo aboveandbeyond fora client/CAPresent anew idea tothe team toimprove ourworkflowSend 2requests toa vendor(non-Brinks)Open 6BrinkscasesLearn 1new factorprocedureAssista peerin chatIdentify anew issueor trendClose 2VRUDroppedOrdersCompletea BrinkssurveyClose 8researchcasesProvideSRfeedbackIdentifyrootcause ofan issueDrink24oz ofwaterAsk aclient/CA foradditionaldetailAccept 5new SR'sfrom thequeueClose 2manifestrequestsClose 1missingorderResolve1 ClaimClose 5prioritiesCommunicatebuffer orderprocedureswith a client orinternalGive apeerrecognitionHave zerounreademailsClose 1MCORequestClose 2depositresearchGo aboveandbeyond fora client/CAPresent anew idea tothe team toimprove ourworkflowSend 2requests toa vendor(non-Brinks)Open 6BrinkscasesLearn 1new factorprocedureAssista peerin chatIdentify anew issueor trendClose 2VRUDroppedOrdersCompletea BrinkssurveyClose 8researchcasesProvideSRfeedbackIdentifyrootcause ofan issueDrink24oz ofwaterAsk aclient/CA foradditionaldetailAccept 5new SR'sfrom thequeueClose 2manifestrequestsClose 1missingorder

Virtual Vault - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve 1 Claim
  2. Close 5 priorities
  3. Communicate buffer order procedures with a client or internal
  4. Give a peer recognition
  5. Have zero unread emails
  6. Close 1 MCO Request
  7. Close 2 deposit research
  8. Go above and beyond for a client/CA
  9. Present a new idea to the team to improve our workflow
  10. Send 2 requests to a vendor (non-Brinks)
  11. Open 6 Brinks cases
  12. Learn 1 new fact or procedure
  13. Assist a peer in chat
  14. Identify a new issue or trend
  15. Close 2 VRU Dropped Orders
  16. Complete a Brinks survey
  17. Close 8 research cases
  18. Provide SR feedback
  19. Identify root cause of an issue
  20. Drink 24oz of water
  21. Ask a client/CA for additional detail
  22. Accept 5 new SR's from the queue
  23. Close 2 manifest requests
  24. Close 1 missing order