Close 8researchcasesClose 2manifestrequestsLearn 1new factorprocedureClose 2VRUDroppedOrdersAccept 5new SR'sfrom thequeueProvideSRfeedbackGive apeerrecognitionClose 5prioritiesClose 1MCORequestCommunicatebuffer orderprocedureswith a client orinternalGo aboveandbeyond fora client/CAClose 2depositresearchDrink24oz ofwaterResolve1 ClaimPresent anew idea tothe team toimprove ourworkflowAssista peerin chatCompletea BrinkssurveyAsk aclient/CA foradditionaldetailOpen 6BrinkscasesSend 2requests toa vendor(non-Brinks)Identify anew issueor trendHave zerounreademailsIdentifyrootcause ofan issueClose 1missingorderClose 8researchcasesClose 2manifestrequestsLearn 1new factorprocedureClose 2VRUDroppedOrdersAccept 5new SR'sfrom thequeueProvideSRfeedbackGive apeerrecognitionClose 5prioritiesClose 1MCORequestCommunicatebuffer orderprocedureswith a client orinternalGo aboveandbeyond fora client/CAClose 2depositresearchDrink24oz ofwaterResolve1 ClaimPresent anew idea tothe team toimprove ourworkflowAssista peerin chatCompletea BrinkssurveyAsk aclient/CA foradditionaldetailOpen 6BrinkscasesSend 2requests toa vendor(non-Brinks)Identify anew issueor trendHave zerounreademailsIdentifyrootcause ofan issueClose 1missingorder

Virtual Vault - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close 8 research cases
  2. Close 2 manifest requests
  3. Learn 1 new fact or procedure
  4. Close 2 VRU Dropped Orders
  5. Accept 5 new SR's from the queue
  6. Provide SR feedback
  7. Give a peer recognition
  8. Close 5 priorities
  9. Close 1 MCO Request
  10. Communicate buffer order procedures with a client or internal
  11. Go above and beyond for a client/CA
  12. Close 2 deposit research
  13. Drink 24oz of water
  14. Resolve 1 Claim
  15. Present a new idea to the team to improve our workflow
  16. Assist a peer in chat
  17. Complete a Brinks survey
  18. Ask a client/CA for additional detail
  19. Open 6 Brinks cases
  20. Send 2 requests to a vendor (non-Brinks)
  21. Identify a new issue or trend
  22. Have zero unread emails
  23. Identify root cause of an issue
  24. Close 1 missing order