Give apeerrecognitionProvideSRfeedbackAccept 5new SR'sfrom thequeueCommunicatebuffer orderprocedureswith a client orinternalIdentify anew issueor trendResolve1 ClaimClose 8researchcasesGo aboveandbeyond fora client/CAClose 2VRUDroppedOrdersClose 2depositresearchAssista peerin chatSend 2requests toa vendor(non-Brinks)Close 1missingorderPresent anew idea tothe team toimprove ourworkflowClose 2manifestrequestsClose 5prioritiesClose 1MCORequestHave zerounreademailsIdentifyrootcause ofan issueLearn 1new factorprocedureOpen 6BrinkscasesAsk aclient/CA foradditionaldetailCompletea BrinkssurveyDrink24oz ofwaterGive apeerrecognitionProvideSRfeedbackAccept 5new SR'sfrom thequeueCommunicatebuffer orderprocedureswith a client orinternalIdentify anew issueor trendResolve1 ClaimClose 8researchcasesGo aboveandbeyond fora client/CAClose 2VRUDroppedOrdersClose 2depositresearchAssista peerin chatSend 2requests toa vendor(non-Brinks)Close 1missingorderPresent anew idea tothe team toimprove ourworkflowClose 2manifestrequestsClose 5prioritiesClose 1MCORequestHave zerounreademailsIdentifyrootcause ofan issueLearn 1new factorprocedureOpen 6BrinkscasesAsk aclient/CA foradditionaldetailCompletea BrinkssurveyDrink24oz ofwater

Virtual Vault - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a peer recognition
  2. Provide SR feedback
  3. Accept 5 new SR's from the queue
  4. Communicate buffer order procedures with a client or internal
  5. Identify a new issue or trend
  6. Resolve 1 Claim
  7. Close 8 research cases
  8. Go above and beyond for a client/CA
  9. Close 2 VRU Dropped Orders
  10. Close 2 deposit research
  11. Assist a peer in chat
  12. Send 2 requests to a vendor (non-Brinks)
  13. Close 1 missing order
  14. Present a new idea to the team to improve our workflow
  15. Close 2 manifest requests
  16. Close 5 priorities
  17. Close 1 MCO Request
  18. Have zero unread emails
  19. Identify root cause of an issue
  20. Learn 1 new fact or procedure
  21. Open 6 Brinks cases
  22. Ask a client/CA for additional detail
  23. Complete a Brinks survey
  24. Drink 24oz of water