Go aboveandbeyond fora client/CACompletea BrinkssurveyResolve1 ClaimGive apeerrecognitionClose 1MCORequestClose 2VRUDroppedOrdersClose 5prioritiesHave zerounreademailsDrink24oz ofwaterAsk aclient/CA foradditionaldetailProvideSRfeedbackClose 1missingorderPresent anew idea tothe team toimprove ourworkflowClose 2manifestrequestsOpen 6BrinkscasesIdentifyrootcause ofan issueClose 8researchcasesIdentify anew issueor trendSend 2requests toa vendor(non-Brinks)Accept 5new SR'sfrom thequeueAssista peerin chatCommunicatebuffer orderprocedureswith a client orinternalLearn 1new factorprocedureClose 2depositresearchGo aboveandbeyond fora client/CACompletea BrinkssurveyResolve1 ClaimGive apeerrecognitionClose 1MCORequestClose 2VRUDroppedOrdersClose 5prioritiesHave zerounreademailsDrink24oz ofwaterAsk aclient/CA foradditionaldetailProvideSRfeedbackClose 1missingorderPresent anew idea tothe team toimprove ourworkflowClose 2manifestrequestsOpen 6BrinkscasesIdentifyrootcause ofan issueClose 8researchcasesIdentify anew issueor trendSend 2requests toa vendor(non-Brinks)Accept 5new SR'sfrom thequeueAssista peerin chatCommunicatebuffer orderprocedureswith a client orinternalLearn 1new factorprocedureClose 2depositresearch

Virtual Vault - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go above and beyond for a client/CA
  2. Complete a Brinks survey
  3. Resolve 1 Claim
  4. Give a peer recognition
  5. Close 1 MCO Request
  6. Close 2 VRU Dropped Orders
  7. Close 5 priorities
  8. Have zero unread emails
  9. Drink 24oz of water
  10. Ask a client/CA for additional detail
  11. Provide SR feedback
  12. Close 1 missing order
  13. Present a new idea to the team to improve our workflow
  14. Close 2 manifest requests
  15. Open 6 Brinks cases
  16. Identify root cause of an issue
  17. Close 8 research cases
  18. Identify a new issue or trend
  19. Send 2 requests to a vendor (non-Brinks)
  20. Accept 5 new SR's from the queue
  21. Assist a peer in chat
  22. Communicate buffer order procedures with a client or internal
  23. Learn 1 new fact or procedure
  24. Close 2 deposit research