Identifyrootcause ofan issueDrink24oz ofwaterClose 2manifestrequestsAsk aclient/CA foradditionaldetailLearn 1new factorprocedureClose 2depositresearchGive apeerrecognitionSend 2requests toa vendor(non-Brinks)Assista peerin chatOpen 6BrinkscasesAccept 5new SR'sfrom thequeueCompletea BrinkssurveyClose 1MCORequestIdentify anew issueor trendCommunicatebuffer orderprocedureswith a client orinternalClose 5prioritiesProvideSRfeedbackClose 8researchcasesGo aboveandbeyond fora client/CAPresent anew idea tothe team toimprove ourworkflowHave zerounreademailsClose 2VRUDroppedOrdersClose 1missingorderResolve1 ClaimIdentifyrootcause ofan issueDrink24oz ofwaterClose 2manifestrequestsAsk aclient/CA foradditionaldetailLearn 1new factorprocedureClose 2depositresearchGive apeerrecognitionSend 2requests toa vendor(non-Brinks)Assista peerin chatOpen 6BrinkscasesAccept 5new SR'sfrom thequeueCompletea BrinkssurveyClose 1MCORequestIdentify anew issueor trendCommunicatebuffer orderprocedureswith a client orinternalClose 5prioritiesProvideSRfeedbackClose 8researchcasesGo aboveandbeyond fora client/CAPresent anew idea tothe team toimprove ourworkflowHave zerounreademailsClose 2VRUDroppedOrdersClose 1missingorderResolve1 Claim

Virtual Vault - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify root cause of an issue
  2. Drink 24oz of water
  3. Close 2 manifest requests
  4. Ask a client/CA for additional detail
  5. Learn 1 new fact or procedure
  6. Close 2 deposit research
  7. Give a peer recognition
  8. Send 2 requests to a vendor (non-Brinks)
  9. Assist a peer in chat
  10. Open 6 Brinks cases
  11. Accept 5 new SR's from the queue
  12. Complete a Brinks survey
  13. Close 1 MCO Request
  14. Identify a new issue or trend
  15. Communicate buffer order procedures with a client or internal
  16. Close 5 priorities
  17. Provide SR feedback
  18. Close 8 research cases
  19. Go above and beyond for a client/CA
  20. Present a new idea to the team to improve our workflow
  21. Have zero unread emails
  22. Close 2 VRU Dropped Orders
  23. Close 1 missing order
  24. Resolve 1 Claim