Give apeerrecognitionIdentifyrootcause ofan issueClose 8researchcasesClose 2depositresearchClose 1missingorderProvideSRfeedbackClose 2VRUDroppedOrdersClose 2manifestrequestsAssista peerin chatCompletea BrinkssurveyOpen 6BrinkscasesHave zerounreademailsIdentify anew issueor trendClose 5prioritiesAccept 5new SR'sfrom thequeueLearn 1new factorprocedureResolve1 ClaimDrink24oz ofwaterAsk aclient/CA foradditionaldetailCommunicatebuffer orderprocedureswith a client orinternalSend 2requests toa vendor(non-Brinks)Go aboveandbeyond fora client/CAPresent anew idea tothe team toimprove ourworkflowClose 1MCORequestGive apeerrecognitionIdentifyrootcause ofan issueClose 8researchcasesClose 2depositresearchClose 1missingorderProvideSRfeedbackClose 2VRUDroppedOrdersClose 2manifestrequestsAssista peerin chatCompletea BrinkssurveyOpen 6BrinkscasesHave zerounreademailsIdentify anew issueor trendClose 5prioritiesAccept 5new SR'sfrom thequeueLearn 1new factorprocedureResolve1 ClaimDrink24oz ofwaterAsk aclient/CA foradditionaldetailCommunicatebuffer orderprocedureswith a client orinternalSend 2requests toa vendor(non-Brinks)Go aboveandbeyond fora client/CAPresent anew idea tothe team toimprove ourworkflowClose 1MCORequest

Virtual Vault - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a peer recognition
  2. Identify root cause of an issue
  3. Close 8 research cases
  4. Close 2 deposit research
  5. Close 1 missing order
  6. Provide SR feedback
  7. Close 2 VRU Dropped Orders
  8. Close 2 manifest requests
  9. Assist a peer in chat
  10. Complete a Brinks survey
  11. Open 6 Brinks cases
  12. Have zero unread emails
  13. Identify a new issue or trend
  14. Close 5 priorities
  15. Accept 5 new SR's from the queue
  16. Learn 1 new fact or procedure
  17. Resolve 1 Claim
  18. Drink 24oz of water
  19. Ask a client/CA for additional detail
  20. Communicate buffer order procedures with a client or internal
  21. Send 2 requests to a vendor (non-Brinks)
  22. Go above and beyond for a client/CA
  23. Present a new idea to the team to improve our workflow
  24. Close 1 MCO Request