Identify anew issueor trendGo aboveandbeyond fora client/CAAsk aclient/CA foradditionaldetailClose 2VRUDroppedOrdersClose 1missingorderProvideSRfeedbackClose 2depositresearchCommunicatebuffer orderprocedureswith a client orinternalAccept 5new SR'sfrom thequeueCompletea BrinkssurveyOpen 6BrinkscasesClose 1MCORequestClose 2manifestrequestsClose 5prioritiesClose 8researchcasesAssista peerin chatSend 2requests toa vendor(non-Brinks)Give apeerrecognitionPresent anew idea tothe team toimprove ourworkflowResolve1 ClaimHave zerounreademailsDrink24oz ofwaterLearn 1new factorprocedureIdentifyrootcause ofan issueIdentify anew issueor trendGo aboveandbeyond fora client/CAAsk aclient/CA foradditionaldetailClose 2VRUDroppedOrdersClose 1missingorderProvideSRfeedbackClose 2depositresearchCommunicatebuffer orderprocedureswith a client orinternalAccept 5new SR'sfrom thequeueCompletea BrinkssurveyOpen 6BrinkscasesClose 1MCORequestClose 2manifestrequestsClose 5prioritiesClose 8researchcasesAssista peerin chatSend 2requests toa vendor(non-Brinks)Give apeerrecognitionPresent anew idea tothe team toimprove ourworkflowResolve1 ClaimHave zerounreademailsDrink24oz ofwaterLearn 1new factorprocedureIdentifyrootcause ofan issue

Virtual Vault - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify a new issue or trend
  2. Go above and beyond for a client/CA
  3. Ask a client/CA for additional detail
  4. Close 2 VRU Dropped Orders
  5. Close 1 missing order
  6. Provide SR feedback
  7. Close 2 deposit research
  8. Communicate buffer order procedures with a client or internal
  9. Accept 5 new SR's from the queue
  10. Complete a Brinks survey
  11. Open 6 Brinks cases
  12. Close 1 MCO Request
  13. Close 2 manifest requests
  14. Close 5 priorities
  15. Close 8 research cases
  16. Assist a peer in chat
  17. Send 2 requests to a vendor (non-Brinks)
  18. Give a peer recognition
  19. Present a new idea to the team to improve our workflow
  20. Resolve 1 Claim
  21. Have zero unread emails
  22. Drink 24oz of water
  23. Learn 1 new fact or procedure
  24. Identify root cause of an issue