Ask aclient/CA foradditionaldetailDrink24oz ofwaterLearn 1new factorprocedureGo aboveandbeyond fora client/CAAssista peerin chatClose 2VRUDroppedOrdersAccept 5new SR'sfrom thequeueIdentifyrootcause ofan issueGive apeerrecognitionClose 1MCORequestProvideSRfeedbackClose 1missingorderIdentify anew issueor trendSend 2requests toa vendor(non-Brinks)Close 5prioritiesCompletea BrinkssurveyClose 2manifestrequestsOpen 6BrinkscasesResolve1 ClaimCommunicatebuffer orderprocedureswith a client orinternalClose 8researchcasesPresent anew idea tothe team toimprove ourworkflowClose 2depositresearchHave zerounreademailsAsk aclient/CA foradditionaldetailDrink24oz ofwaterLearn 1new factorprocedureGo aboveandbeyond fora client/CAAssista peerin chatClose 2VRUDroppedOrdersAccept 5new SR'sfrom thequeueIdentifyrootcause ofan issueGive apeerrecognitionClose 1MCORequestProvideSRfeedbackClose 1missingorderIdentify anew issueor trendSend 2requests toa vendor(non-Brinks)Close 5prioritiesCompletea BrinkssurveyClose 2manifestrequestsOpen 6BrinkscasesResolve1 ClaimCommunicatebuffer orderprocedureswith a client orinternalClose 8researchcasesPresent anew idea tothe team toimprove ourworkflowClose 2depositresearchHave zerounreademails

Virtual Vault - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a client/CA for additional detail
  2. Drink 24oz of water
  3. Learn 1 new fact or procedure
  4. Go above and beyond for a client/CA
  5. Assist a peer in chat
  6. Close 2 VRU Dropped Orders
  7. Accept 5 new SR's from the queue
  8. Identify root cause of an issue
  9. Give a peer recognition
  10. Close 1 MCO Request
  11. Provide SR feedback
  12. Close 1 missing order
  13. Identify a new issue or trend
  14. Send 2 requests to a vendor (non-Brinks)
  15. Close 5 priorities
  16. Complete a Brinks survey
  17. Close 2 manifest requests
  18. Open 6 Brinks cases
  19. Resolve 1 Claim
  20. Communicate buffer order procedures with a client or internal
  21. Close 8 research cases
  22. Present a new idea to the team to improve our workflow
  23. Close 2 deposit research
  24. Have zero unread emails