Identified aunique factabout apatientthrough convoSmile!commenton theweatherUse thecustomersname 3xUncoveradditional needthrough asking"is thereanything else Ican help with?"said"welcomeback"said - Himy nameis ...Recognized apeer toprovidegreatcustomerserviceGet thecustomerto useyour nameComplimentpatient ontheir shirtSaid "goodluck with thenew job" to 3differentphysicalscomplimenteda fellow staffmember onthe shout outboardMake apatientlaughSaid "havea nice day"to 5 differentpatientsAnswerthe phonein 2 ringsIntroduceyourself tosomeonenewSaid "how areyou"Wish apatient aHappyBirthdayHold thedoor for acustomerComplimentpatient ontheir shoessaid"we'vemissedyou"Introducedpatient toanothercolleagueResolved astrangerequest froma patientpatientgave me acomplimentIdentified aunique factabout apatientthrough convoSmile!commenton theweatherUse thecustomersname 3xUncoveradditional needthrough asking"is thereanything else Ican help with?"said"welcomeback"said - Himy nameis ...Recognized apeer toprovidegreatcustomerserviceGet thecustomerto useyour nameComplimentpatient ontheir shirtSaid "goodluck with thenew job" to 3differentphysicalscomplimenteda fellow staffmember onthe shout outboardMake apatientlaughSaid "havea nice day"to 5 differentpatientsAnswerthe phonein 2 ringsIntroduceyourself tosomeonenewSaid "how areyou"Wish apatient aHappyBirthdayHold thedoor for acustomerComplimentpatient ontheir shoessaid"we'vemissedyou"Introducedpatient toanothercolleagueResolved astrangerequest froma patientpatientgave me acompliment

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
N
4
I
5
G
6
G
7
I
8
N
9
B
10
N
11
G
12
B
13
O
14
N
15
O
16
B
17
O
18
B
19
G
20
I
21
O
22
O
23
I
24
B
  1. G-Identified a unique fact about a patient through convo
  2. I-Smile !
  3. N-comment on the weather
  4. I-Use the customers name 3x
  5. G-Uncover additional need through asking "is there anything else I can help with?"
  6. G-said "welcome back"
  7. I-said - Hi my name is ...
  8. N-Recognized a peer toprovide great customer service
  9. B-Get the customer to use your name
  10. N-Compliment patient on their shirt
  11. G-Said "good luck with the new job" to 3 different physicals
  12. B-complimented a fellow staff member on the shout out board
  13. O-Make a patient laugh
  14. N-Said "have a nice day" to 5 different patients
  15. O-Answer the phone in 2 rings
  16. B-Introduce yourself to someone new
  17. O-Said " how are you"
  18. B-Wish a patient a Happy Birthday
  19. G-Hold the door for a customer
  20. I-Compliment patient on their shoes
  21. O-said "we've missed you"
  22. O-Introduced patient to another colleague
  23. I-Resolved a strange request from a patient
  24. B-patient gave me a compliment