Identified aunique factabout apatientthrough convoHold thedoor for acustomersaid"we'vemissedyou"Smile!Uncoveradditional needthrough asking"is thereanything else Ican help with?"patientgave me acomplimentcomplimenteda fellow staffmember onthe shout outboardWish apatient aHappyBirthdaysaid"welcomeback"Resolved astrangerequest froma patientIntroduceyourself tosomeonenewIntroducedpatient toanothercolleagueComplimentpatient ontheir shoesSaid "how areyou"Answerthe phonein 2 ringsMake apatientlaughSaid "goodluck with thenew job" to 3differentphysicalscommenton theweatherRecognized apeer toprovidegreatcustomerserviceGet thecustomerto useyour namesaid - Himy nameis ...Complimentpatient ontheir shirtUse thecustomersname 3xSaid "havea nice day"to 5 differentpatientsIdentified aunique factabout apatientthrough convoHold thedoor for acustomersaid"we'vemissedyou"Smile!Uncoveradditional needthrough asking"is thereanything else Ican help with?"patientgave me acomplimentcomplimenteda fellow staffmember onthe shout outboardWish apatient aHappyBirthdaysaid"welcomeback"Resolved astrangerequest froma patientIntroduceyourself tosomeonenewIntroducedpatient toanothercolleagueComplimentpatient ontheir shoesSaid "how areyou"Answerthe phonein 2 ringsMake apatientlaughSaid "goodluck with thenew job" to 3differentphysicalscommenton theweatherRecognized apeer toprovidegreatcustomerserviceGet thecustomerto useyour namesaid - Himy nameis ...Complimentpatient ontheir shirtUse thecustomersname 3xSaid "havea nice day"to 5 differentpatients

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
O
4
I
5
G
6
B
7
B
8
B
9
G
10
I
11
B
12
O
13
I
14
O
15
O
16
O
17
G
18
N
19
N
20
B
21
I
22
N
23
I
24
N
  1. G-Identified a unique fact about a patient through convo
  2. G-Hold the door for a customer
  3. O-said "we've missed you"
  4. I-Smile !
  5. G-Uncover additional need through asking "is there anything else I can help with?"
  6. B-patient gave me a compliment
  7. B-complimented a fellow staff member on the shout out board
  8. B-Wish a patient a Happy Birthday
  9. G-said "welcome back"
  10. I-Resolved a strange request from a patient
  11. B-Introduce yourself to someone new
  12. O-Introduced patient to another colleague
  13. I-Compliment patient on their shoes
  14. O-Said " how are you"
  15. O-Answer the phone in 2 rings
  16. O-Make a patient laugh
  17. G-Said "good luck with the new job" to 3 different physicals
  18. N-comment on the weather
  19. N-Recognized a peer toprovide great customer service
  20. B-Get the customer to use your name
  21. I-said - Hi my name is ...
  22. N-Compliment patient on their shirt
  23. I-Use the customers name 3x
  24. N-Said "have a nice day" to 5 different patients