Identified aunique factabout apatientthrough convoIntroduceyourself tosomeonenewIntroducedpatient toanothercolleagueSaid "goodluck with thenew job" to 3differentphysicalscommenton theweathersaid"welcomeback"Answerthe phonein 2 ringsSmile!Hold thedoor for acustomersaid"we'vemissedyou"Recognized apeer toprovidegreatcustomerserviceGet thecustomerto useyour nameUse thecustomersname 3xWish apatient aHappyBirthdayUncoveradditional needthrough asking"is thereanything else Ican help with?"complimenteda fellow staffmember onthe shout outboardComplimentpatient ontheir shirtComplimentpatient ontheir shoesMake apatientlaughSaid "havea nice day"to 5 differentpatientssaid - Himy nameis ...Resolved astrangerequest froma patientpatientgave me acomplimentSaid "how areyou"Identified aunique factabout apatientthrough convoIntroduceyourself tosomeonenewIntroducedpatient toanothercolleagueSaid "goodluck with thenew job" to 3differentphysicalscommenton theweathersaid"welcomeback"Answerthe phonein 2 ringsSmile!Hold thedoor for acustomersaid"we'vemissedyou"Recognized apeer toprovidegreatcustomerserviceGet thecustomerto useyour nameUse thecustomersname 3xWish apatient aHappyBirthdayUncoveradditional needthrough asking"is thereanything else Ican help with?"complimenteda fellow staffmember onthe shout outboardComplimentpatient ontheir shirtComplimentpatient ontheir shoesMake apatientlaughSaid "havea nice day"to 5 differentpatientssaid - Himy nameis ...Resolved astrangerequest froma patientpatientgave me acomplimentSaid "how areyou"

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
O
4
G
5
N
6
G
7
O
8
I
9
G
10
O
11
N
12
B
13
I
14
B
15
G
16
B
17
N
18
I
19
O
20
N
21
I
22
I
23
B
24
O
  1. G-Identified a unique fact about a patient through convo
  2. B-Introduce yourself to someone new
  3. O-Introduced patient to another colleague
  4. G-Said "good luck with the new job" to 3 different physicals
  5. N-comment on the weather
  6. G-said "welcome back"
  7. O-Answer the phone in 2 rings
  8. I-Smile !
  9. G-Hold the door for a customer
  10. O-said "we've missed you"
  11. N-Recognized a peer toprovide great customer service
  12. B-Get the customer to use your name
  13. I-Use the customers name 3x
  14. B-Wish a patient a Happy Birthday
  15. G-Uncover additional need through asking "is there anything else I can help with?"
  16. B-complimented a fellow staff member on the shout out board
  17. N-Compliment patient on their shirt
  18. I-Compliment patient on their shoes
  19. O-Make a patient laugh
  20. N-Said "have a nice day" to 5 different patients
  21. I-said - Hi my name is ...
  22. I-Resolved a strange request from a patient
  23. B-patient gave me a compliment
  24. O-Said " how are you"