Answerthe phonein 2 ringscomplimenteda fellow staffmember onthe shout outboardComplimentpatient ontheir shoesIdentified aunique factabout apatientthrough convosaid"welcomeback"Resolved astrangerequest froma patientUse thecustomersname 3xRecognized apeer toprovidegreatcustomerserviceIntroducedpatient toanothercolleagueGet thecustomerto useyour nameSaid "havea nice day"to 5 differentpatientsSaid "goodluck with thenew job" to 3differentphysicalssaid"we'vemissedyou"Said "how areyou"Complimentpatient ontheir shirtIntroduceyourself tosomeonenewpatientgave me acomplimentMake apatientlaughcommenton theweatherUncoveradditional needthrough asking"is thereanything else Ican help with?"Wish apatient aHappyBirthdaySmile!said - Himy nameis ...Hold thedoor for acustomerAnswerthe phonein 2 ringscomplimenteda fellow staffmember onthe shout outboardComplimentpatient ontheir shoesIdentified aunique factabout apatientthrough convosaid"welcomeback"Resolved astrangerequest froma patientUse thecustomersname 3xRecognized apeer toprovidegreatcustomerserviceIntroducedpatient toanothercolleagueGet thecustomerto useyour nameSaid "havea nice day"to 5 differentpatientsSaid "goodluck with thenew job" to 3differentphysicalssaid"we'vemissedyou"Said "how areyou"Complimentpatient ontheir shirtIntroduceyourself tosomeonenewpatientgave me acomplimentMake apatientlaughcommenton theweatherUncoveradditional needthrough asking"is thereanything else Ican help with?"Wish apatient aHappyBirthdaySmile!said - Himy nameis ...Hold thedoor for acustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
I
4
G
5
G
6
I
7
I
8
N
9
O
10
B
11
N
12
G
13
O
14
O
15
N
16
B
17
B
18
O
19
N
20
G
21
B
22
I
23
I
24
G
  1. O-Answer the phone in 2 rings
  2. B-complimented a fellow staff member on the shout out board
  3. I-Compliment patient on their shoes
  4. G-Identified a unique fact about a patient through convo
  5. G-said "welcome back"
  6. I-Resolved a strange request from a patient
  7. I-Use the customers name 3x
  8. N-Recognized a peer toprovide great customer service
  9. O-Introduced patient to another colleague
  10. B-Get the customer to use your name
  11. N-Said "have a nice day" to 5 different patients
  12. G-Said "good luck with the new job" to 3 different physicals
  13. O-said "we've missed you"
  14. O-Said " how are you"
  15. N-Compliment patient on their shirt
  16. B-Introduce yourself to someone new
  17. B-patient gave me a compliment
  18. O-Make a patient laugh
  19. N-comment on the weather
  20. G-Uncover additional need through asking "is there anything else I can help with?"
  21. B-Wish a patient a Happy Birthday
  22. I-Smile !
  23. I-said - Hi my name is ...
  24. G-Hold the door for a customer