(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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G-Said "good luck with the new job" to 3 different physicals
O-Answer the phone in 2 rings
B-Get the customer to use your name
G-Hold the door for a customer
I-Smile !
N-Recognized a peer toprovide great customer service
N-Compliment patient on their shirt
B-complimented
a fellow staff member on the shout out board
G-said
"welcome back"
G-Identified a unique fact about a patient through convo
I-Resolved a strange request from a patient
I-Compliment patient on their shoes
I-Use the customers name 3x
I-said - Hi my name is ...
O-Introduced patient to another colleague
G-Uncover additional need through asking "is there anything else I can help with?"