Resolved astrangerequest froma patientcommenton theweatherpatientgave me acomplimentsaid"we'vemissedyou"Identified aunique factabout apatientthrough convoComplimentpatient ontheir shirtSaid "goodluck with thenew job" to 3differentphysicalsComplimentpatient ontheir shoesHold thedoor for acustomerUncoveradditional needthrough asking"is thereanything else Ican help with?"Answerthe phonein 2 ringsMake apatientlaughSmile!Wish apatient aHappyBirthdaycomplimenteda fellow staffmember onthe shout outboardGet thecustomerto useyour nameSaid "how areyou"said - Himy nameis ...Said "havea nice day"to 5 differentpatientsIntroduceyourself tosomeonenewIntroducedpatient toanothercolleaguesaid"welcomeback"Recognized apeer toprovidegreatcustomerserviceUse thecustomersname 3xResolved astrangerequest froma patientcommenton theweatherpatientgave me acomplimentsaid"we'vemissedyou"Identified aunique factabout apatientthrough convoComplimentpatient ontheir shirtSaid "goodluck with thenew job" to 3differentphysicalsComplimentpatient ontheir shoesHold thedoor for acustomerUncoveradditional needthrough asking"is thereanything else Ican help with?"Answerthe phonein 2 ringsMake apatientlaughSmile!Wish apatient aHappyBirthdaycomplimenteda fellow staffmember onthe shout outboardGet thecustomerto useyour nameSaid "how areyou"said - Himy nameis ...Said "havea nice day"to 5 differentpatientsIntroduceyourself tosomeonenewIntroducedpatient toanothercolleaguesaid"welcomeback"Recognized apeer toprovidegreatcustomerserviceUse thecustomersname 3x

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
B
4
O
5
G
6
N
7
G
8
I
9
G
10
G
11
O
12
O
13
I
14
B
15
B
16
B
17
O
18
I
19
N
20
B
21
O
22
G
23
N
24
I
  1. I-Resolved a strange request from a patient
  2. N-comment on the weather
  3. B-patient gave me a compliment
  4. O-said "we've missed you"
  5. G-Identified a unique fact about a patient through convo
  6. N-Compliment patient on their shirt
  7. G-Said "good luck with the new job" to 3 different physicals
  8. I-Compliment patient on their shoes
  9. G-Hold the door for a customer
  10. G-Uncover additional need through asking "is there anything else I can help with?"
  11. O-Answer the phone in 2 rings
  12. O-Make a patient laugh
  13. I-Smile !
  14. B-Wish a patient a Happy Birthday
  15. B-complimented a fellow staff member on the shout out board
  16. B-Get the customer to use your name
  17. O-Said " how are you"
  18. I-said - Hi my name is ...
  19. N-Said "have a nice day" to 5 different patients
  20. B-Introduce yourself to someone new
  21. O-Introduced patient to another colleague
  22. G-said "welcome back"
  23. N-Recognized a peer toprovide great customer service
  24. I-Use the customers name 3x