Requestan endoon AmtrustportalBillingquestionSend ashoutoutfor ateammateEMRRequestRequest anendo onHIG portal(EBC)Answer yourownquestionusingconfluenceBillingquestionReceiveaGCSATBusinessnamechangeAnswer ateammate’squestionQuestionabout anauditReceived acompletedtypeformticketReferraltoSalesAnswer ateammate’squestionEMRRequestCall aclient tofollow upAdd adashuserCertificaterequestAsk ateammatea questionAdd adashuserLearnsomethingnewChangein payrollproviderLearnsomethingnewStateAddHit 50solvedticketsFind aduplicateticketAnswer yourownquestionusingconfluenceReceiveaGCSATAsk ateammatea questionAsk a questionin#service_peepsRequest anendo onHIG portal(EBC)Changein FEINChangein payrollproviderQuestionabout anauditStateAddRequestan endoon AmtrustportalReceived acompletedtypeformticketUpdateyoursubjectlineHit 50solvedticketsChangein FEINHelp ateammatemove theirticketforwardHelp ateammatemove theirticketforwardCall aclient tofollow upBusinessnamechangeReferraltoSalesFind aduplicateticketCertificaterequestUpdateyoursubjectlineRequestan endoon AmtrustportalBillingquestionSend ashoutoutfor ateammateEMRRequestRequest anendo onHIG portal(EBC)Answer yourownquestionusingconfluenceBillingquestionReceiveaGCSATBusinessnamechangeAnswer ateammate’squestionQuestionabout anauditReceived acompletedtypeformticketReferraltoSalesAnswer ateammate’squestionEMRRequestCall aclient tofollow upAdd adashuserCertificaterequestAsk ateammatea questionAdd adashuserLearnsomethingnewChangein payrollproviderLearnsomethingnewStateAddHit 50solvedticketsFind aduplicateticketAnswer yourownquestionusingconfluenceReceiveaGCSATAsk ateammatea questionAsk a questionin#service_peepsRequest anendo onHIG portal(EBC)Changein FEINChangein payrollproviderQuestionabout anauditStateAddRequestan endoon AmtrustportalReceived acompletedtypeformticketUpdateyoursubjectlineHit 50solvedticketsChangein FEINHelp ateammatemove theirticketforwardHelp ateammatemove theirticketforwardCall aclient tofollow upBusinessnamechangeReferraltoSalesFind aduplicateticketCertificaterequestUpdateyoursubjectline

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request an endo on Amtrust portal
  2. Billing question
  3. Send a shoutout for a teammate
  4. EMR Request
  5. Request an endo on HIG portal (EBC)
  6. Answer your own question using confluence
  7. Billing question
  8. Receive a GCSAT
  9. Business name change
  10. Answer a teammate’s question
  11. Question about an audit
  12. Received a completed typeform ticket
  13. Referral to Sales
  14. Answer a teammate’s question
  15. EMR Request
  16. Call a client to follow up
  17. Add a dash user
  18. Certificate request
  19. Ask a teammate a question
  20. Add a dash user
  21. Learn something new
  22. Change in payroll provider
  23. Learn something new
  24. State Add
  25. Hit 50 solved tickets
  26. Find a duplicate ticket
  27. Answer your own question using confluence
  28. Receive a GCSAT
  29. Ask a teammate a question
  30. Ask a question in #service_peeps
  31. Request an endo on HIG portal (EBC)
  32. Change in FEIN
  33. Change in payroll provider
  34. Question about an audit
  35. State Add
  36. Request an endo on Amtrust portal
  37. Received a completed typeform ticket
  38. Update your subject line
  39. Hit 50 solved tickets
  40. Change in FEIN
  41. Help a teammate move their ticket forward
  42. Help a teammate move their ticket forward
  43. Call a client to follow up
  44. Business name change
  45. Referral to Sales
  46. Find a duplicate ticket
  47. Certificate request
  48. Update your subject line