Answer yourownquestionusingconfluenceRequest anendo onHIG portal(EBC)Received acompletedtypeformticketReferraltoSalesChangein FEINSend ashoutoutfor ateammateCall aclient tofollow upAnswer yourownquestionusingconfluenceUpdateyoursubjectlineAnswer ateammate’squestionChangein payrollproviderEMRRequestAsk ateammatea questionQuestionabout anauditAsk a questionin#service_peepsHit 50solvedticketsCertificaterequestChangein payrollproviderReceiveaGCSATFind aduplicateticketAdd adashuserReceived acompletedtypeformticketEMRRequestReceiveaGCSATReferraltoSalesCertificaterequestFind aduplicateticketAnswer ateammate’squestionRequest anendo onHIG portal(EBC)Help ateammatemove theirticketforwardQuestionabout anauditBillingquestionBillingquestionChangein FEINRequestan endoon AmtrustportalStateAddLearnsomethingnewStateAddHit 50solvedticketsCall aclient tofollow upUpdateyoursubjectlineHelp ateammatemove theirticketforwardAdd adashuserAsk ateammatea questionLearnsomethingnewBusinessnamechangeBusinessnamechangeRequestan endoon AmtrustportalAnswer yourownquestionusingconfluenceRequest anendo onHIG portal(EBC)Received acompletedtypeformticketReferraltoSalesChangein FEINSend ashoutoutfor ateammateCall aclient tofollow upAnswer yourownquestionusingconfluenceUpdateyoursubjectlineAnswer ateammate’squestionChangein payrollproviderEMRRequestAsk ateammatea questionQuestionabout anauditAsk a questionin#service_peepsHit 50solvedticketsCertificaterequestChangein payrollproviderReceiveaGCSATFind aduplicateticketAdd adashuserReceived acompletedtypeformticketEMRRequestReceiveaGCSATReferraltoSalesCertificaterequestFind aduplicateticketAnswer ateammate’squestionRequest anendo onHIG portal(EBC)Help ateammatemove theirticketforwardQuestionabout anauditBillingquestionBillingquestionChangein FEINRequestan endoon AmtrustportalStateAddLearnsomethingnewStateAddHit 50solvedticketsCall aclient tofollow upUpdateyoursubjectlineHelp ateammatemove theirticketforwardAdd adashuserAsk ateammatea questionLearnsomethingnewBusinessnamechangeBusinessnamechangeRequestan endoon Amtrustportal

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer your own question using confluence
  2. Request an endo on HIG portal (EBC)
  3. Received a completed typeform ticket
  4. Referral to Sales
  5. Change in FEIN
  6. Send a shoutout for a teammate
  7. Call a client to follow up
  8. Answer your own question using confluence
  9. Update your subject line
  10. Answer a teammate’s question
  11. Change in payroll provider
  12. EMR Request
  13. Ask a teammate a question
  14. Question about an audit
  15. Ask a question in #service_peeps
  16. Hit 50 solved tickets
  17. Certificate request
  18. Change in payroll provider
  19. Receive a GCSAT
  20. Find a duplicate ticket
  21. Add a dash user
  22. Received a completed typeform ticket
  23. EMR Request
  24. Receive a GCSAT
  25. Referral to Sales
  26. Certificate request
  27. Find a duplicate ticket
  28. Answer a teammate’s question
  29. Request an endo on HIG portal (EBC)
  30. Help a teammate move their ticket forward
  31. Question about an audit
  32. Billing question
  33. Billing question
  34. Change in FEIN
  35. Request an endo on Amtrust portal
  36. State Add
  37. Learn something new
  38. State Add
  39. Hit 50 solved tickets
  40. Call a client to follow up
  41. Update your subject line
  42. Help a teammate move their ticket forward
  43. Add a dash user
  44. Ask a teammate a question
  45. Learn something new
  46. Business name change
  47. Business name change
  48. Request an endo on Amtrust portal