UpdateyoursubjectlineHit 50solvedticketsAdd adashuserAdd adashuserLearnsomethingnewReceived acompletedtypeformticketRequest anendo onHIG portal(EBC)Call aclient tofollow upReferraltoSalesBillingquestionAsk a questionin#service_peepsFind aduplicateticketRequest anendo onHIG portal(EBC)StateAddFind aduplicateticketUpdateyoursubjectlineChangein payrollproviderAnswer ateammate’squestionRequestan endoon AmtrustportalChangein FEINAsk ateammatea questionRequestan endoon AmtrustportalChangein payrollproviderHit 50solvedticketsReceiveaGCSATHelp ateammatemove theirticketforwardAnswer yourownquestionusingconfluenceBusinessnamechangeChangein FEINAsk ateammatea questionStateAddHelp ateammatemove theirticketforwardBillingquestionReferraltoSalesAnswer ateammate’squestionQuestionabout anauditCall aclient tofollow upSend ashoutoutfor ateammateReceived acompletedtypeformticketEMRRequestQuestionabout anauditEMRRequestReceiveaGCSATLearnsomethingnewBusinessnamechangeAnswer yourownquestionusingconfluenceCertificaterequestCertificaterequestUpdateyoursubjectlineHit 50solvedticketsAdd adashuserAdd adashuserLearnsomethingnewReceived acompletedtypeformticketRequest anendo onHIG portal(EBC)Call aclient tofollow upReferraltoSalesBillingquestionAsk a questionin#service_peepsFind aduplicateticketRequest anendo onHIG portal(EBC)StateAddFind aduplicateticketUpdateyoursubjectlineChangein payrollproviderAnswer ateammate’squestionRequestan endoon AmtrustportalChangein FEINAsk ateammatea questionRequestan endoon AmtrustportalChangein payrollproviderHit 50solvedticketsReceiveaGCSATHelp ateammatemove theirticketforwardAnswer yourownquestionusingconfluenceBusinessnamechangeChangein FEINAsk ateammatea questionStateAddHelp ateammatemove theirticketforwardBillingquestionReferraltoSalesAnswer ateammate’squestionQuestionabout anauditCall aclient tofollow upSend ashoutoutfor ateammateReceived acompletedtypeformticketEMRRequestQuestionabout anauditEMRRequestReceiveaGCSATLearnsomethingnewBusinessnamechangeAnswer yourownquestionusingconfluenceCertificaterequestCertificaterequest

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update your subject line
  2. Hit 50 solved tickets
  3. Add a dash user
  4. Add a dash user
  5. Learn something new
  6. Received a completed typeform ticket
  7. Request an endo on HIG portal (EBC)
  8. Call a client to follow up
  9. Referral to Sales
  10. Billing question
  11. Ask a question in #service_peeps
  12. Find a duplicate ticket
  13. Request an endo on HIG portal (EBC)
  14. State Add
  15. Find a duplicate ticket
  16. Update your subject line
  17. Change in payroll provider
  18. Answer a teammate’s question
  19. Request an endo on Amtrust portal
  20. Change in FEIN
  21. Ask a teammate a question
  22. Request an endo on Amtrust portal
  23. Change in payroll provider
  24. Hit 50 solved tickets
  25. Receive a GCSAT
  26. Help a teammate move their ticket forward
  27. Answer your own question using confluence
  28. Business name change
  29. Change in FEIN
  30. Ask a teammate a question
  31. State Add
  32. Help a teammate move their ticket forward
  33. Billing question
  34. Referral to Sales
  35. Answer a teammate’s question
  36. Question about an audit
  37. Call a client to follow up
  38. Send a shoutout for a teammate
  39. Received a completed typeform ticket
  40. EMR Request
  41. Question about an audit
  42. EMR Request
  43. Receive a GCSAT
  44. Learn something new
  45. Business name change
  46. Answer your own question using confluence
  47. Certificate request
  48. Certificate request