Hit 50solvedticketsAnswer ateammate’squestionBusinessnamechangeAnswer ateammate’squestionRequest anendo onHIG portal(EBC)LearnsomethingnewAnswer yourownquestionusingconfluenceCall aclient tofollow upBillingquestionChangein payrollproviderEMRRequestLearnsomethingnewHelp ateammatemove theirticketforwardAsk ateammatea questionBusinessnamechangeRequestan endoon AmtrustportalAnswer yourownquestionusingconfluenceRequestan endoon AmtrustportalReceiveaGCSATUpdateyoursubjectlineQuestionabout anauditBillingquestionHit 50solvedticketsSend ashoutoutfor ateammateCertificaterequestReferraltoSalesStateAddFind aduplicateticketAsk ateammatea questionAdd adashuserFind aduplicateticketStateAddReceived acompletedtypeformticketReferraltoSalesCertificaterequestAsk a questionin#service_peepsEMRRequestReceived acompletedtypeformticketChangein FEINReceiveaGCSATUpdateyoursubjectlineChangein FEINAdd adashuserHelp ateammatemove theirticketforwardQuestionabout anauditChangein payrollproviderCall aclient tofollow upRequest anendo onHIG portal(EBC)Hit 50solvedticketsAnswer ateammate’squestionBusinessnamechangeAnswer ateammate’squestionRequest anendo onHIG portal(EBC)LearnsomethingnewAnswer yourownquestionusingconfluenceCall aclient tofollow upBillingquestionChangein payrollproviderEMRRequestLearnsomethingnewHelp ateammatemove theirticketforwardAsk ateammatea questionBusinessnamechangeRequestan endoon AmtrustportalAnswer yourownquestionusingconfluenceRequestan endoon AmtrustportalReceiveaGCSATUpdateyoursubjectlineQuestionabout anauditBillingquestionHit 50solvedticketsSend ashoutoutfor ateammateCertificaterequestReferraltoSalesStateAddFind aduplicateticketAsk ateammatea questionAdd adashuserFind aduplicateticketStateAddReceived acompletedtypeformticketReferraltoSalesCertificaterequestAsk a questionin#service_peepsEMRRequestReceived acompletedtypeformticketChangein FEINReceiveaGCSATUpdateyoursubjectlineChangein FEINAdd adashuserHelp ateammatemove theirticketforwardQuestionabout anauditChangein payrollproviderCall aclient tofollow upRequest anendo onHIG portal(EBC)

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hit 50 solved tickets
  2. Answer a teammate’s question
  3. Business name change
  4. Answer a teammate’s question
  5. Request an endo on HIG portal (EBC)
  6. Learn something new
  7. Answer your own question using confluence
  8. Call a client to follow up
  9. Billing question
  10. Change in payroll provider
  11. EMR Request
  12. Learn something new
  13. Help a teammate move their ticket forward
  14. Ask a teammate a question
  15. Business name change
  16. Request an endo on Amtrust portal
  17. Answer your own question using confluence
  18. Request an endo on Amtrust portal
  19. Receive a GCSAT
  20. Update your subject line
  21. Question about an audit
  22. Billing question
  23. Hit 50 solved tickets
  24. Send a shoutout for a teammate
  25. Certificate request
  26. Referral to Sales
  27. State Add
  28. Find a duplicate ticket
  29. Ask a teammate a question
  30. Add a dash user
  31. Find a duplicate ticket
  32. State Add
  33. Received a completed typeform ticket
  34. Referral to Sales
  35. Certificate request
  36. Ask a question in #service_peeps
  37. EMR Request
  38. Received a completed typeform ticket
  39. Change in FEIN
  40. Receive a GCSAT
  41. Update your subject line
  42. Change in FEIN
  43. Add a dash user
  44. Help a teammate move their ticket forward
  45. Question about an audit
  46. Change in payroll provider
  47. Call a client to follow up
  48. Request an endo on HIG portal (EBC)