UpdateyoursubjectlineHit 50solvedticketsCall aclient tofollow upAnswer ateammate’squestionRequest anendo onHIG portal(EBC)Answer yourownquestionusingconfluenceStateAddEMRRequestEMRRequestRequest anendo onHIG portal(EBC)ReferraltoSalesReceiveaGCSATAnswer yourownquestionusingconfluenceAsk a questionin#service_peepsReceived acompletedtypeformticketLearnsomethingnewBusinessnamechangeReceived acompletedtypeformticketFind aduplicateticketRequestan endoon AmtrustportalHelp ateammatemove theirticketforwardFind aduplicateticketRequestan endoon AmtrustportalAdd adashuserStateAddAsk ateammatea questionChangein FEINHit 50solvedticketsBusinessnamechangeAnswer ateammate’squestionSend ashoutoutfor ateammateReceiveaGCSATQuestionabout anauditQuestionabout anauditCall aclient tofollow upReferraltoSalesUpdateyoursubjectlineCertificaterequestLearnsomethingnewBillingquestionHelp ateammatemove theirticketforwardAsk ateammatea questionChangein payrollproviderChangein payrollproviderAdd adashuserCertificaterequestChangein FEINBillingquestionUpdateyoursubjectlineHit 50solvedticketsCall aclient tofollow upAnswer ateammate’squestionRequest anendo onHIG portal(EBC)Answer yourownquestionusingconfluenceStateAddEMRRequestEMRRequestRequest anendo onHIG portal(EBC)ReferraltoSalesReceiveaGCSATAnswer yourownquestionusingconfluenceAsk a questionin#service_peepsReceived acompletedtypeformticketLearnsomethingnewBusinessnamechangeReceived acompletedtypeformticketFind aduplicateticketRequestan endoon AmtrustportalHelp ateammatemove theirticketforwardFind aduplicateticketRequestan endoon AmtrustportalAdd adashuserStateAddAsk ateammatea questionChangein FEINHit 50solvedticketsBusinessnamechangeAnswer ateammate’squestionSend ashoutoutfor ateammateReceiveaGCSATQuestionabout anauditQuestionabout anauditCall aclient tofollow upReferraltoSalesUpdateyoursubjectlineCertificaterequestLearnsomethingnewBillingquestionHelp ateammatemove theirticketforwardAsk ateammatea questionChangein payrollproviderChangein payrollproviderAdd adashuserCertificaterequestChangein FEINBillingquestion

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update your subject line
  2. Hit 50 solved tickets
  3. Call a client to follow up
  4. Answer a teammate’s question
  5. Request an endo on HIG portal (EBC)
  6. Answer your own question using confluence
  7. State Add
  8. EMR Request
  9. EMR Request
  10. Request an endo on HIG portal (EBC)
  11. Referral to Sales
  12. Receive a GCSAT
  13. Answer your own question using confluence
  14. Ask a question in #service_peeps
  15. Received a completed typeform ticket
  16. Learn something new
  17. Business name change
  18. Received a completed typeform ticket
  19. Find a duplicate ticket
  20. Request an endo on Amtrust portal
  21. Help a teammate move their ticket forward
  22. Find a duplicate ticket
  23. Request an endo on Amtrust portal
  24. Add a dash user
  25. State Add
  26. Ask a teammate a question
  27. Change in FEIN
  28. Hit 50 solved tickets
  29. Business name change
  30. Answer a teammate’s question
  31. Send a shoutout for a teammate
  32. Receive a GCSAT
  33. Question about an audit
  34. Question about an audit
  35. Call a client to follow up
  36. Referral to Sales
  37. Update your subject line
  38. Certificate request
  39. Learn something new
  40. Billing question
  41. Help a teammate move their ticket forward
  42. Ask a teammate a question
  43. Change in payroll provider
  44. Change in payroll provider
  45. Add a dash user
  46. Certificate request
  47. Change in FEIN
  48. Billing question