Find aduplicateticketRequest anendo onHIG portal(EBC)LearnsomethingnewHelp ateammatemove theirticketforwardQuestionabout anauditAdd adashuserLearnsomethingnewAnswer ateammate’squestionReferraltoSalesUpdateyoursubjectlineAsk a questionin#service_peepsEMRRequestChangein FEINEMRRequestReceived acompletedtypeformticketRequest anendo onHIG portal(EBC)Call aclient tofollow upBillingquestionStateAddCertificaterequestRequestan endoon AmtrustportalReceiveaGCSATBusinessnamechangeBusinessnamechangeReferraltoSalesSend ashoutoutfor ateammateChangein FEINChangein payrollproviderHelp ateammatemove theirticketforwardAnswer yourownquestionusingconfluenceReceiveaGCSATCertificaterequestHit 50solvedticketsAsk ateammatea questionCall aclient tofollow upReceived acompletedtypeformticketHit 50solvedticketsUpdateyoursubjectlineFind aduplicateticketQuestionabout anauditAnswer yourownquestionusingconfluenceStateAddAnswer ateammate’squestionChangein payrollproviderAsk ateammatea questionAdd adashuserBillingquestionRequestan endoon AmtrustportalFind aduplicateticketRequest anendo onHIG portal(EBC)LearnsomethingnewHelp ateammatemove theirticketforwardQuestionabout anauditAdd adashuserLearnsomethingnewAnswer ateammate’squestionReferraltoSalesUpdateyoursubjectlineAsk a questionin#service_peepsEMRRequestChangein FEINEMRRequestReceived acompletedtypeformticketRequest anendo onHIG portal(EBC)Call aclient tofollow upBillingquestionStateAddCertificaterequestRequestan endoon AmtrustportalReceiveaGCSATBusinessnamechangeBusinessnamechangeReferraltoSalesSend ashoutoutfor ateammateChangein FEINChangein payrollproviderHelp ateammatemove theirticketforwardAnswer yourownquestionusingconfluenceReceiveaGCSATCertificaterequestHit 50solvedticketsAsk ateammatea questionCall aclient tofollow upReceived acompletedtypeformticketHit 50solvedticketsUpdateyoursubjectlineFind aduplicateticketQuestionabout anauditAnswer yourownquestionusingconfluenceStateAddAnswer ateammate’squestionChangein payrollproviderAsk ateammatea questionAdd adashuserBillingquestionRequestan endoon Amtrustportal

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find a duplicate ticket
  2. Request an endo on HIG portal (EBC)
  3. Learn something new
  4. Help a teammate move their ticket forward
  5. Question about an audit
  6. Add a dash user
  7. Learn something new
  8. Answer a teammate’s question
  9. Referral to Sales
  10. Update your subject line
  11. Ask a question in #service_peeps
  12. EMR Request
  13. Change in FEIN
  14. EMR Request
  15. Received a completed typeform ticket
  16. Request an endo on HIG portal (EBC)
  17. Call a client to follow up
  18. Billing question
  19. State Add
  20. Certificate request
  21. Request an endo on Amtrust portal
  22. Receive a GCSAT
  23. Business name change
  24. Business name change
  25. Referral to Sales
  26. Send a shoutout for a teammate
  27. Change in FEIN
  28. Change in payroll provider
  29. Help a teammate move their ticket forward
  30. Answer your own question using confluence
  31. Receive a GCSAT
  32. Certificate request
  33. Hit 50 solved tickets
  34. Ask a teammate a question
  35. Call a client to follow up
  36. Received a completed typeform ticket
  37. Hit 50 solved tickets
  38. Update your subject line
  39. Find a duplicate ticket
  40. Question about an audit
  41. Answer your own question using confluence
  42. State Add
  43. Answer a teammate’s question
  44. Change in payroll provider
  45. Ask a teammate a question
  46. Add a dash user
  47. Billing question
  48. Request an endo on Amtrust portal