Help ateammatemove theirticketforwardSend ashoutoutfor ateammateQuestionabout anauditReferraltoSalesStateAddAnswer ateammate’squestionReceiveaGCSATQuestionabout anauditBillingquestionReceiveaGCSATUpdateyoursubjectlineChangein payrollproviderRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)BillingquestionUpdateyoursubjectlineEMRRequestReceived acompletedtypeformticketCall aclient tofollow upChangein FEINChangein FEINAnswer yourownquestionusingconfluenceAnswer ateammate’squestionRequestan endoon AmtrustportalReceived acompletedtypeformticketAdd adashuserAsk ateammatea questionBusinessnamechangeChangein payrollproviderCertificaterequestLearnsomethingnewHit 50solvedticketsAdd adashuserLearnsomethingnewCertificaterequestCall aclient tofollow upAnswer yourownquestionusingconfluenceHelp ateammatemove theirticketforwardEMRRequestFind aduplicateticketAsk ateammatea questionBusinessnamechangeHit 50solvedticketsStateAddReferraltoSalesFind aduplicateticketAsk a questionin#service_peepsRequest anendo onHIG portal(EBC)Help ateammatemove theirticketforwardSend ashoutoutfor ateammateQuestionabout anauditReferraltoSalesStateAddAnswer ateammate’squestionReceiveaGCSATQuestionabout anauditBillingquestionReceiveaGCSATUpdateyoursubjectlineChangein payrollproviderRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)BillingquestionUpdateyoursubjectlineEMRRequestReceived acompletedtypeformticketCall aclient tofollow upChangein FEINChangein FEINAnswer yourownquestionusingconfluenceAnswer ateammate’squestionRequestan endoon AmtrustportalReceived acompletedtypeformticketAdd adashuserAsk ateammatea questionBusinessnamechangeChangein payrollproviderCertificaterequestLearnsomethingnewHit 50solvedticketsAdd adashuserLearnsomethingnewCertificaterequestCall aclient tofollow upAnswer yourownquestionusingconfluenceHelp ateammatemove theirticketforwardEMRRequestFind aduplicateticketAsk ateammatea questionBusinessnamechangeHit 50solvedticketsStateAddReferraltoSalesFind aduplicateticketAsk a questionin#service_peepsRequest anendo onHIG portal(EBC)

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a teammate move their ticket forward
  2. Send a shoutout for a teammate
  3. Question about an audit
  4. Referral to Sales
  5. State Add
  6. Answer a teammate’s question
  7. Receive a GCSAT
  8. Question about an audit
  9. Billing question
  10. Receive a GCSAT
  11. Update your subject line
  12. Change in payroll provider
  13. Request an endo on Amtrust portal
  14. Request an endo on HIG portal (EBC)
  15. Billing question
  16. Update your subject line
  17. EMR Request
  18. Received a completed typeform ticket
  19. Call a client to follow up
  20. Change in FEIN
  21. Change in FEIN
  22. Answer your own question using confluence
  23. Answer a teammate’s question
  24. Request an endo on Amtrust portal
  25. Received a completed typeform ticket
  26. Add a dash user
  27. Ask a teammate a question
  28. Business name change
  29. Change in payroll provider
  30. Certificate request
  31. Learn something new
  32. Hit 50 solved tickets
  33. Add a dash user
  34. Learn something new
  35. Certificate request
  36. Call a client to follow up
  37. Answer your own question using confluence
  38. Help a teammate move their ticket forward
  39. EMR Request
  40. Find a duplicate ticket
  41. Ask a teammate a question
  42. Business name change
  43. Hit 50 solved tickets
  44. State Add
  45. Referral to Sales
  46. Find a duplicate ticket
  47. Ask a question in #service_peeps
  48. Request an endo on HIG portal (EBC)