BusinessnamechangeFind aduplicateticketEMRRequestBillingquestionBusinessnamechangeAnswer ateammate’squestionChangein payrollproviderUpdateyoursubjectlineHit 50solvedticketsCall aclient tofollow upCertificaterequestFind aduplicateticketReceived acompletedtypeformticketReceiveaGCSATCall aclient tofollow upAsk ateammatea questionAsk a questionin#service_peepsQuestionabout anauditUpdateyoursubjectlineLearnsomethingnewRequestan endoon AmtrustportalReceived acompletedtypeformticketSend ashoutoutfor ateammateRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)EMRRequestChangein FEINHelp ateammatemove theirticketforwardChangein payrollproviderBillingquestionStateAddHelp ateammatemove theirticketforwardStateAddReferraltoSalesChangein FEINAnswer yourownquestionusingconfluenceAdd adashuserAnswer ateammate’squestionQuestionabout anauditLearnsomethingnewRequest anendo onHIG portal(EBC)CertificaterequestHit 50solvedticketsAdd adashuserReceiveaGCSATAnswer yourownquestionusingconfluenceAsk ateammatea questionReferraltoSalesBusinessnamechangeFind aduplicateticketEMRRequestBillingquestionBusinessnamechangeAnswer ateammate’squestionChangein payrollproviderUpdateyoursubjectlineHit 50solvedticketsCall aclient tofollow upCertificaterequestFind aduplicateticketReceived acompletedtypeformticketReceiveaGCSATCall aclient tofollow upAsk ateammatea questionAsk a questionin#service_peepsQuestionabout anauditUpdateyoursubjectlineLearnsomethingnewRequestan endoon AmtrustportalReceived acompletedtypeformticketSend ashoutoutfor ateammateRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)EMRRequestChangein FEINHelp ateammatemove theirticketforwardChangein payrollproviderBillingquestionStateAddHelp ateammatemove theirticketforwardStateAddReferraltoSalesChangein FEINAnswer yourownquestionusingconfluenceAdd adashuserAnswer ateammate’squestionQuestionabout anauditLearnsomethingnewRequest anendo onHIG portal(EBC)CertificaterequestHit 50solvedticketsAdd adashuserReceiveaGCSATAnswer yourownquestionusingconfluenceAsk ateammatea questionReferraltoSales

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Business name change
  2. Find a duplicate ticket
  3. EMR Request
  4. Billing question
  5. Business name change
  6. Answer a teammate’s question
  7. Change in payroll provider
  8. Update your subject line
  9. Hit 50 solved tickets
  10. Call a client to follow up
  11. Certificate request
  12. Find a duplicate ticket
  13. Received a completed typeform ticket
  14. Receive a GCSAT
  15. Call a client to follow up
  16. Ask a teammate a question
  17. Ask a question in #service_peeps
  18. Question about an audit
  19. Update your subject line
  20. Learn something new
  21. Request an endo on Amtrust portal
  22. Received a completed typeform ticket
  23. Send a shoutout for a teammate
  24. Request an endo on Amtrust portal
  25. Request an endo on HIG portal (EBC)
  26. EMR Request
  27. Change in FEIN
  28. Help a teammate move their ticket forward
  29. Change in payroll provider
  30. Billing question
  31. State Add
  32. Help a teammate move their ticket forward
  33. State Add
  34. Referral to Sales
  35. Change in FEIN
  36. Answer your own question using confluence
  37. Add a dash user
  38. Answer a teammate’s question
  39. Question about an audit
  40. Learn something new
  41. Request an endo on HIG portal (EBC)
  42. Certificate request
  43. Hit 50 solved tickets
  44. Add a dash user
  45. Receive a GCSAT
  46. Answer your own question using confluence
  47. Ask a teammate a question
  48. Referral to Sales