StateAddAnswer yourownquestionusingconfluenceHelp ateammatemove theirticketforwardRequestan endoon AmtrustportalAdd adashuserFind aduplicateticketSend ashoutoutfor ateammateBillingquestionStateAddBusinessnamechangeRequestan endoon AmtrustportalBillingquestionChangein payrollproviderLearnsomethingnewReceived acompletedtypeformticketQuestionabout anauditCertificaterequestAnswer ateammate’squestionChangein payrollproviderQuestionabout anauditReceived acompletedtypeformticketChangein FEINReferraltoSalesUpdateyoursubjectlineEMRRequestUpdateyoursubjectlineFind aduplicateticketReceiveaGCSATAsk ateammatea questionReferraltoSalesBusinessnamechangeCall aclient tofollow upAsk a questionin#service_peepsAsk ateammatea questionHelp ateammatemove theirticketforwardReceiveaGCSATEMRRequestHit 50solvedticketsCertificaterequestCall aclient tofollow upLearnsomethingnewAnswer ateammate’squestionRequest anendo onHIG portal(EBC)Answer yourownquestionusingconfluenceAdd adashuserChangein FEINRequest anendo onHIG portal(EBC)Hit 50solvedticketsStateAddAnswer yourownquestionusingconfluenceHelp ateammatemove theirticketforwardRequestan endoon AmtrustportalAdd adashuserFind aduplicateticketSend ashoutoutfor ateammateBillingquestionStateAddBusinessnamechangeRequestan endoon AmtrustportalBillingquestionChangein payrollproviderLearnsomethingnewReceived acompletedtypeformticketQuestionabout anauditCertificaterequestAnswer ateammate’squestionChangein payrollproviderQuestionabout anauditReceived acompletedtypeformticketChangein FEINReferraltoSalesUpdateyoursubjectlineEMRRequestUpdateyoursubjectlineFind aduplicateticketReceiveaGCSATAsk ateammatea questionReferraltoSalesBusinessnamechangeCall aclient tofollow upAsk a questionin#service_peepsAsk ateammatea questionHelp ateammatemove theirticketforwardReceiveaGCSATEMRRequestHit 50solvedticketsCertificaterequestCall aclient tofollow upLearnsomethingnewAnswer ateammate’squestionRequest anendo onHIG portal(EBC)Answer yourownquestionusingconfluenceAdd adashuserChangein FEINRequest anendo onHIG portal(EBC)Hit 50solvedtickets

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. State Add
  2. Answer your own question using confluence
  3. Help a teammate move their ticket forward
  4. Request an endo on Amtrust portal
  5. Add a dash user
  6. Find a duplicate ticket
  7. Send a shoutout for a teammate
  8. Billing question
  9. State Add
  10. Business name change
  11. Request an endo on Amtrust portal
  12. Billing question
  13. Change in payroll provider
  14. Learn something new
  15. Received a completed typeform ticket
  16. Question about an audit
  17. Certificate request
  18. Answer a teammate’s question
  19. Change in payroll provider
  20. Question about an audit
  21. Received a completed typeform ticket
  22. Change in FEIN
  23. Referral to Sales
  24. Update your subject line
  25. EMR Request
  26. Update your subject line
  27. Find a duplicate ticket
  28. Receive a GCSAT
  29. Ask a teammate a question
  30. Referral to Sales
  31. Business name change
  32. Call a client to follow up
  33. Ask a question in #service_peeps
  34. Ask a teammate a question
  35. Help a teammate move their ticket forward
  36. Receive a GCSAT
  37. EMR Request
  38. Hit 50 solved tickets
  39. Certificate request
  40. Call a client to follow up
  41. Learn something new
  42. Answer a teammate’s question
  43. Request an endo on HIG portal (EBC)
  44. Answer your own question using confluence
  45. Add a dash user
  46. Change in FEIN
  47. Request an endo on HIG portal (EBC)
  48. Hit 50 solved tickets