Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Customer satisfaction
First call resolution
Timeliness
Customer support
Service level agreement
Service quality
Personalization
Respect
Customer feedback
Customer relationship
Effective communication
Customer needs
Follow-up and follow-through
Customer care
Customer experience
Customer interaction
Problem-solving skills
Active listening
Service recovery
Professionalism
Customer loyalty
Customer retention
Customer-centric
Responsiveness
Service culture
Empathy