Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Customer satisfaction
Professionalism
Service quality
First call resolution
Customer care
Service level agreement
Follow-up and follow-through
Customer needs
Problem-solving skills
Effective communication
Empathy
Personalization
Customer experience
Responsiveness
Customer retention
Customer loyalty
Timeliness
Customer feedback
Active listening
Service culture
Customer relationship
Customer interaction
Customer support
Customer-centric
Respect
Service recovery