That’sabsolutelyunderstandable Yourfeedback isreallyimportant tousYou areabsolutelycorrectI’m sosorrythat’shappenedThanks foryourvaluabletime andpatienceIf I were inyourposition, I'dfeel thesame wayIappreciateyourpatienceI canhelp youwith thatI agreewithyouThankyou forletting usknowIt’s mypleasureWhat wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? Thatwouldfrustrateme, tooYou couldconsider…I cancompletelyunderstandThank youforremainingso positiveThat’sabsolutelyunderstandable Yourfeedback isreallyimportant tousYou areabsolutelycorrectI’m sosorrythat’shappenedThanks foryourvaluabletime andpatienceIf I were inyourposition, I'dfeel thesame wayIappreciateyourpatienceI canhelp youwith thatI agreewithyouThankyou forletting usknowIt’s mypleasureWhat wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? Thatwouldfrustrateme, tooYou couldconsider…I cancompletelyunderstandThank youforremainingso positive

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
B
4
B
5
N
6
B
7
B
8
I
9
I
10
N
11
B
12
I
13
N
14
G
15
I
16
G
17
G
  1. G-That’s absolutely understandable
  2. N-Your feedback is really important to us
  3. B-You are absolutely correct
  4. B-I’m so sorry that’s happened
  5. N-Thanks for your valuable time and patience
  6. B-If I were in your position, I'd feel the same way
  7. B-I appreciate your patience
  8. I-I can help you with that
  9. I-I agree with you
  10. N-Thank you for letting us know
  11. B-It’s my pleasure
  12. I-What would be the best option for you?
  13. N-Is there anything else I can help you with?
  14. G-That would frustrate me, too
  15. I-You could consider…
  16. G-I can completely understand
  17. G-Thank you for remaining so positive