You areabsolutelycorrectIt’s mypleasureI agreewithyouThanks foryourvaluabletime andpatienceYourfeedback isreallyimportant tousI canhelp youwith thatThankyou forletting usknowThatwouldfrustrateme, tooWhat wouldbe the bestoption foryou?Thank youforremainingso positiveI cancompletelyunderstandI’m sosorrythat’shappenedYou couldconsider…That’sabsolutelyunderstandable Is thereanythingelse I canhelp youwith? IappreciateyourpatienceIf I were inyourposition, I'dfeel thesame wayYou areabsolutelycorrectIt’s mypleasureI agreewithyouThanks foryourvaluabletime andpatienceYourfeedback isreallyimportant tousI canhelp youwith thatThankyou forletting usknowThatwouldfrustrateme, tooWhat wouldbe the bestoption foryou?Thank youforremainingso positiveI cancompletelyunderstandI’m sosorrythat’shappenedYou couldconsider…That’sabsolutelyunderstandable Is thereanythingelse I canhelp youwith? IappreciateyourpatienceIf I were inyourposition, I'dfeel thesame way

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
N
5
N
6
I
7
N
8
G
9
I
10
G
11
G
12
B
13
I
14
G
15
N
16
B
17
B
  1. B-You are absolutely correct
  2. B-It’s my pleasure
  3. I-I agree with you
  4. N-Thanks for your valuable time and patience
  5. N-Your feedback is really important to us
  6. I-I can help you with that
  7. N-Thank you for letting us know
  8. G-That would frustrate me, too
  9. I-What would be the best option for you?
  10. G-Thank you for remaining so positive
  11. G-I can completely understand
  12. B-I’m so sorry that’s happened
  13. I-You could consider…
  14. G-That’s absolutely understandable
  15. N-Is there anything else I can help you with?
  16. B-I appreciate your patience
  17. B-If I were in your position, I'd feel the same way