That’sabsolutelyunderstandable Thatwouldfrustrateme, tooYourfeedback isreallyimportant tousIt’s mypleasureI cancompletelyunderstandYou couldconsider…If I were inyourposition, I'dfeel thesame wayYou areabsolutelycorrectThank youforremainingso positiveThanks foryourvaluabletime andpatienceWhat wouldbe the bestoption foryou?I canhelp youwith thatThankyou forletting usknowIappreciateyourpatienceI’m sosorrythat’shappenedI agreewithyouIs thereanythingelse I canhelp youwith? That’sabsolutelyunderstandable Thatwouldfrustrateme, tooYourfeedback isreallyimportant tousIt’s mypleasureI cancompletelyunderstandYou couldconsider…If I were inyourposition, I'dfeel thesame wayYou areabsolutelycorrectThank youforremainingso positiveThanks foryourvaluabletime andpatienceWhat wouldbe the bestoption foryou?I canhelp youwith thatThankyou forletting usknowIappreciateyourpatienceI’m sosorrythat’shappenedI agreewithyouIs thereanythingelse I canhelp youwith? 

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
N
4
B
5
G
6
I
7
B
8
B
9
G
10
N
11
I
12
I
13
N
14
B
15
B
16
I
17
N
  1. G-That’s absolutely understandable
  2. G-That would frustrate me, too
  3. N-Your feedback is really important to us
  4. B-It’s my pleasure
  5. G-I can completely understand
  6. I-You could consider…
  7. B-If I were in your position, I'd feel the same way
  8. B-You are absolutely correct
  9. G-Thank you for remaining so positive
  10. N-Thanks for your valuable time and patience
  11. I-What would be the best option for you?
  12. I-I can help you with that
  13. N-Thank you for letting us know
  14. B-I appreciate your patience
  15. B-I’m so sorry that’s happened
  16. I-I agree with you
  17. N-Is there anything else I can help you with?