I’m sosorrythat’shappenedYourfeedback isreallyimportant tousYou areabsolutelycorrectWhat wouldbe the bestoption foryou?I agreewithyouThat’sabsolutelyunderstandable It’s mypleasureI cancompletelyunderstandIs thereanythingelse I canhelp youwith? You couldconsider…Thank youforremainingso positiveIappreciateyourpatienceIf I were inyourposition, I'dfeel thesame wayThanks foryourvaluabletime andpatienceI canhelp youwith thatThankyou forletting usknowThatwouldfrustrateme, tooI’m sosorrythat’shappenedYourfeedback isreallyimportant tousYou areabsolutelycorrectWhat wouldbe the bestoption foryou?I agreewithyouThat’sabsolutelyunderstandable It’s mypleasureI cancompletelyunderstandIs thereanythingelse I canhelp youwith? You couldconsider…Thank youforremainingso positiveIappreciateyourpatienceIf I were inyourposition, I'dfeel thesame wayThanks foryourvaluabletime andpatienceI canhelp youwith thatThankyou forletting usknowThatwouldfrustrateme, too

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
B
4
I
5
I
6
G
7
B
8
G
9
N
10
I
11
G
12
B
13
B
14
N
15
I
16
N
17
G
  1. B-I’m so sorry that’s happened
  2. N-Your feedback is really important to us
  3. B-You are absolutely correct
  4. I-What would be the best option for you?
  5. I-I agree with you
  6. G-That’s absolutely understandable
  7. B-It’s my pleasure
  8. G-I can completely understand
  9. N-Is there anything else I can help you with?
  10. I-You could consider…
  11. G-Thank you for remaining so positive
  12. B-I appreciate your patience
  13. B-If I were in your position, I'd feel the same way
  14. N-Thanks for your valuable time and patience
  15. I-I can help you with that
  16. N-Thank you for letting us know
  17. G-That would frustrate me, too