You couldconsider…I’m sosorrythat’shappenedYou areabsolutelycorrectIs thereanythingelse I canhelp youwith? Thankyou forletting usknowI agreewithyouYourfeedback isreallyimportant tousIappreciateyourpatienceI cancompletelyunderstandIf I were inyourposition, I'dfeel thesame wayWhat wouldbe the bestoption foryou?It’s mypleasureI canhelp youwith thatThanks foryourvaluabletime andpatienceThank youforremainingso positiveThatwouldfrustrateme, tooThat’sabsolutelyunderstandable You couldconsider…I’m sosorrythat’shappenedYou areabsolutelycorrectIs thereanythingelse I canhelp youwith? Thankyou forletting usknowI agreewithyouYourfeedback isreallyimportant tousIappreciateyourpatienceI cancompletelyunderstandIf I were inyourposition, I'dfeel thesame wayWhat wouldbe the bestoption foryou?It’s mypleasureI canhelp youwith thatThanks foryourvaluabletime andpatienceThank youforremainingso positiveThatwouldfrustrateme, tooThat’sabsolutelyunderstandable 

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
B
4
N
5
N
6
I
7
N
8
B
9
G
10
B
11
I
12
B
13
I
14
N
15
G
16
G
17
G
  1. I-You could consider…
  2. B-I’m so sorry that’s happened
  3. B-You are absolutely correct
  4. N-Is there anything else I can help you with?
  5. N-Thank you for letting us know
  6. I-I agree with you
  7. N-Your feedback is really important to us
  8. B-I appreciate your patience
  9. G-I can completely understand
  10. B-If I were in your position, I'd feel the same way
  11. I-What would be the best option for you?
  12. B-It’s my pleasure
  13. I-I can help you with that
  14. N-Thanks for your valuable time and patience
  15. G-Thank you for remaining so positive
  16. G-That would frustrate me, too
  17. G-That’s absolutely understandable