I cancompletelyunderstandThanks foryourvaluabletime andpatienceYourfeedback isreallyimportant tousIappreciateyourpatienceThank youforremainingso positiveYou couldconsider…That’sabsolutelyunderstandable I canhelp youwith thatI agreewithyouThatwouldfrustrateme, tooIt’s mypleasureWhat wouldbe the bestoption foryou?If I were inyourposition, I'dfeel thesame wayThankyou forletting usknowYou areabsolutelycorrectIs thereanythingelse I canhelp youwith? I’m sosorrythat’shappenedI cancompletelyunderstandThanks foryourvaluabletime andpatienceYourfeedback isreallyimportant tousIappreciateyourpatienceThank youforremainingso positiveYou couldconsider…That’sabsolutelyunderstandable I canhelp youwith thatI agreewithyouThatwouldfrustrateme, tooIt’s mypleasureWhat wouldbe the bestoption foryou?If I were inyourposition, I'dfeel thesame wayThankyou forletting usknowYou areabsolutelycorrectIs thereanythingelse I canhelp youwith? I’m sosorrythat’shappened

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
N
4
B
5
G
6
I
7
G
8
I
9
I
10
G
11
B
12
I
13
B
14
N
15
B
16
N
17
B
  1. G-I can completely understand
  2. N-Thanks for your valuable time and patience
  3. N-Your feedback is really important to us
  4. B-I appreciate your patience
  5. G-Thank you for remaining so positive
  6. I-You could consider…
  7. G-That’s absolutely understandable
  8. I-I can help you with that
  9. I-I agree with you
  10. G-That would frustrate me, too
  11. B-It’s my pleasure
  12. I-What would be the best option for you?
  13. B-If I were in your position, I'd feel the same way
  14. N-Thank you for letting us know
  15. B-You are absolutely correct
  16. N-Is there anything else I can help you with?
  17. B-I’m so sorry that’s happened