Thankyou forletting usknowIt’s mypleasureThank youforremainingso positiveI canhelp youwith thatI cancompletelyunderstandThatwouldfrustrateme, tooThat’sabsolutelyunderstandable I agreewithyouYou couldconsider…I’m sosorrythat’shappenedThanks foryourvaluabletime andpatienceYou areabsolutelycorrectWhat wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? Yourfeedback isreallyimportant tousIf I were inyourposition, I'dfeel thesame wayIappreciateyourpatienceThankyou forletting usknowIt’s mypleasureThank youforremainingso positiveI canhelp youwith thatI cancompletelyunderstandThatwouldfrustrateme, tooThat’sabsolutelyunderstandable I agreewithyouYou couldconsider…I’m sosorrythat’shappenedThanks foryourvaluabletime andpatienceYou areabsolutelycorrectWhat wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? Yourfeedback isreallyimportant tousIf I were inyourposition, I'dfeel thesame wayIappreciateyourpatience

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
G
4
I
5
G
6
G
7
G
8
I
9
I
10
B
11
N
12
B
13
I
14
N
15
N
16
B
17
B
  1. N-Thank you for letting us know
  2. B-It’s my pleasure
  3. G-Thank you for remaining so positive
  4. I-I can help you with that
  5. G-I can completely understand
  6. G-That would frustrate me, too
  7. G-That’s absolutely understandable
  8. I-I agree with you
  9. I-You could consider…
  10. B-I’m so sorry that’s happened
  11. N-Thanks for your valuable time and patience
  12. B-You are absolutely correct
  13. I-What would be the best option for you?
  14. N-Is there anything else I can help you with?
  15. N-Your feedback is really important to us
  16. B-If I were in your position, I'd feel the same way
  17. B-I appreciate your patience