You couldconsider…Thanks foryourvaluabletime andpatienceThankyou forletting usknowIt’s mypleasureIf I were inyourposition, I'dfeel thesame wayIs thereanythingelse I canhelp youwith? I canhelp youwith thatI agreewithyouI cancompletelyunderstandIappreciateyourpatienceThat’sabsolutelyunderstandable You areabsolutelycorrectYourfeedback isreallyimportant tousThatwouldfrustrateme, tooWhat wouldbe the bestoption foryou?I’m sosorrythat’shappenedThank youforremainingso positiveYou couldconsider…Thanks foryourvaluabletime andpatienceThankyou forletting usknowIt’s mypleasureIf I were inyourposition, I'dfeel thesame wayIs thereanythingelse I canhelp youwith? I canhelp youwith thatI agreewithyouI cancompletelyunderstandIappreciateyourpatienceThat’sabsolutelyunderstandable You areabsolutelycorrectYourfeedback isreallyimportant tousThatwouldfrustrateme, tooWhat wouldbe the bestoption foryou?I’m sosorrythat’shappenedThank youforremainingso positive

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
N
4
B
5
B
6
N
7
I
8
I
9
G
10
B
11
G
12
B
13
N
14
G
15
I
16
B
17
G
  1. I-You could consider…
  2. N-Thanks for your valuable time and patience
  3. N-Thank you for letting us know
  4. B-It’s my pleasure
  5. B-If I were in your position, I'd feel the same way
  6. N-Is there anything else I can help you with?
  7. I-I can help you with that
  8. I-I agree with you
  9. G-I can completely understand
  10. B-I appreciate your patience
  11. G-That’s absolutely understandable
  12. B-You are absolutely correct
  13. N-Your feedback is really important to us
  14. G-That would frustrate me, too
  15. I-What would be the best option for you?
  16. B-I’m so sorry that’s happened
  17. G-Thank you for remaining so positive