If I were inyourposition, I'dfeel thesame wayYou couldconsider…What wouldbe the bestoption foryou?I agreewithyouYourfeedback isreallyimportant tousIs thereanythingelse I canhelp youwith? Thatwouldfrustrateme, tooI canhelp youwith thatI cancompletelyunderstandThanks foryourvaluabletime andpatienceThank youforremainingso positiveThat’sabsolutelyunderstandable Thankyou forletting usknowIt’s mypleasureYou areabsolutelycorrectIappreciateyourpatienceI’m sosorrythat’shappenedIf I were inyourposition, I'dfeel thesame wayYou couldconsider…What wouldbe the bestoption foryou?I agreewithyouYourfeedback isreallyimportant tousIs thereanythingelse I canhelp youwith? Thatwouldfrustrateme, tooI canhelp youwith thatI cancompletelyunderstandThanks foryourvaluabletime andpatienceThank youforremainingso positiveThat’sabsolutelyunderstandable Thankyou forletting usknowIt’s mypleasureYou areabsolutelycorrectIappreciateyourpatienceI’m sosorrythat’shappened

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
I
4
I
5
N
6
N
7
G
8
I
9
G
10
N
11
G
12
G
13
N
14
B
15
B
16
B
17
B
  1. B-If I were in your position, I'd feel the same way
  2. I-You could consider…
  3. I-What would be the best option for you?
  4. I-I agree with you
  5. N-Your feedback is really important to us
  6. N-Is there anything else I can help you with?
  7. G-That would frustrate me, too
  8. I-I can help you with that
  9. G-I can completely understand
  10. N-Thanks for your valuable time and patience
  11. G-Thank you for remaining so positive
  12. G-That’s absolutely understandable
  13. N-Thank you for letting us know
  14. B-It’s my pleasure
  15. B-You are absolutely correct
  16. B-I appreciate your patience
  17. B-I’m so sorry that’s happened