If I were inyourposition, I'dfeel thesame wayThankyou forletting usknowI’m sosorrythat’shappenedThatwouldfrustrateme, tooThanks foryourvaluabletime andpatienceI agreewithyouYou couldconsider…I cancompletelyunderstandWhat wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? You areabsolutelycorrectYourfeedback isreallyimportant tousIappreciateyourpatienceThank youforremainingso positiveI canhelp youwith thatThat’sabsolutelyunderstandable It’s mypleasureIf I were inyourposition, I'dfeel thesame wayThankyou forletting usknowI’m sosorrythat’shappenedThatwouldfrustrateme, tooThanks foryourvaluabletime andpatienceI agreewithyouYou couldconsider…I cancompletelyunderstandWhat wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? You areabsolutelycorrectYourfeedback isreallyimportant tousIappreciateyourpatienceThank youforremainingso positiveI canhelp youwith thatThat’sabsolutelyunderstandable It’s mypleasure

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
B
4
G
5
N
6
I
7
I
8
G
9
I
10
N
11
B
12
N
13
B
14
G
15
I
16
G
17
B
  1. B-If I were in your position, I'd feel the same way
  2. N-Thank you for letting us know
  3. B-I’m so sorry that’s happened
  4. G-That would frustrate me, too
  5. N-Thanks for your valuable time and patience
  6. I-I agree with you
  7. I-You could consider…
  8. G-I can completely understand
  9. I-What would be the best option for you?
  10. N-Is there anything else I can help you with?
  11. B-You are absolutely correct
  12. N-Your feedback is really important to us
  13. B-I appreciate your patience
  14. G-Thank you for remaining so positive
  15. I-I can help you with that
  16. G-That’s absolutely understandable
  17. B-It’s my pleasure