I cancompletelyunderstandIt’s mypleasureThankyou forletting usknowYou areabsolutelycorrectI canhelp youwith thatI agreewithyouIf I were inyourposition, I'dfeel thesame wayYourfeedback isreallyimportant tousYou couldconsider…Thatwouldfrustrateme, tooThanks foryourvaluabletime andpatienceWhat wouldbe the bestoption foryou?Thank youforremainingso positiveIs thereanythingelse I canhelp youwith? IappreciateyourpatienceThat’sabsolutelyunderstandable I’m sosorrythat’shappenedI cancompletelyunderstandIt’s mypleasureThankyou forletting usknowYou areabsolutelycorrectI canhelp youwith thatI agreewithyouIf I were inyourposition, I'dfeel thesame wayYourfeedback isreallyimportant tousYou couldconsider…Thatwouldfrustrateme, tooThanks foryourvaluabletime andpatienceWhat wouldbe the bestoption foryou?Thank youforremainingso positiveIs thereanythingelse I canhelp youwith? IappreciateyourpatienceThat’sabsolutelyunderstandable I’m sosorrythat’shappened

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
N
4
B
5
I
6
I
7
B
8
N
9
I
10
G
11
N
12
I
13
G
14
N
15
B
16
G
17
B
  1. G-I can completely understand
  2. B-It’s my pleasure
  3. N-Thank you for letting us know
  4. B-You are absolutely correct
  5. I-I can help you with that
  6. I-I agree with you
  7. B-If I were in your position, I'd feel the same way
  8. N-Your feedback is really important to us
  9. I-You could consider…
  10. G-That would frustrate me, too
  11. N-Thanks for your valuable time and patience
  12. I-What would be the best option for you?
  13. G-Thank you for remaining so positive
  14. N-Is there anything else I can help you with?
  15. B-I appreciate your patience
  16. G-That’s absolutely understandable
  17. B-I’m so sorry that’s happened