Thankyou forletting usknowIs thereanythingelse I canhelp youwith? What wouldbe the bestoption foryou?It’s mypleasureI canhelp youwith thatI’m sosorrythat’shappenedYou areabsolutelycorrectIappreciateyourpatienceThank youforremainingso positiveI cancompletelyunderstandIf I were inyourposition, I'dfeel thesame wayThat’sabsolutelyunderstandable Yourfeedback isreallyimportant tousYou couldconsider…Thanks foryourvaluabletime andpatienceThatwouldfrustrateme, tooI agreewithyouThankyou forletting usknowIs thereanythingelse I canhelp youwith? What wouldbe the bestoption foryou?It’s mypleasureI canhelp youwith thatI’m sosorrythat’shappenedYou areabsolutelycorrectIappreciateyourpatienceThank youforremainingso positiveI cancompletelyunderstandIf I were inyourposition, I'dfeel thesame wayThat’sabsolutelyunderstandable Yourfeedback isreallyimportant tousYou couldconsider…Thanks foryourvaluabletime andpatienceThatwouldfrustrateme, tooI agreewithyou

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
I
4
B
5
I
6
B
7
B
8
B
9
G
10
G
11
B
12
G
13
N
14
I
15
N
16
G
17
I
  1. N-Thank you for letting us know
  2. N-Is there anything else I can help you with?
  3. I-What would be the best option for you?
  4. B-It’s my pleasure
  5. I-I can help you with that
  6. B-I’m so sorry that’s happened
  7. B-You are absolutely correct
  8. B-I appreciate your patience
  9. G-Thank you for remaining so positive
  10. G-I can completely understand
  11. B-If I were in your position, I'd feel the same way
  12. G-That’s absolutely understandable
  13. N-Your feedback is really important to us
  14. I-You could consider…
  15. N-Thanks for your valuable time and patience
  16. G-That would frustrate me, too
  17. I-I agree with you