Yourfeedback isreallyimportant tousThanks foryourvaluabletime andpatienceYou areabsolutelycorrectThatwouldfrustrateme, tooThankyou forletting usknowWhat wouldbe the bestoption foryou?I’m sosorrythat’shappenedThat’sabsolutelyunderstandable I cancompletelyunderstandI canhelp youwith thatIt’s mypleasureI agreewithyouIs thereanythingelse I canhelp youwith? IappreciateyourpatienceThank youforremainingso positiveIf I were inyourposition, I'dfeel thesame wayYou couldconsider…Yourfeedback isreallyimportant tousThanks foryourvaluabletime andpatienceYou areabsolutelycorrectThatwouldfrustrateme, tooThankyou forletting usknowWhat wouldbe the bestoption foryou?I’m sosorrythat’shappenedThat’sabsolutelyunderstandable I cancompletelyunderstandI canhelp youwith thatIt’s mypleasureI agreewithyouIs thereanythingelse I canhelp youwith? IappreciateyourpatienceThank youforremainingso positiveIf I were inyourposition, I'dfeel thesame wayYou couldconsider…

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
B
4
G
5
N
6
I
7
B
8
G
9
G
10
I
11
B
12
I
13
N
14
B
15
G
16
B
17
I
  1. N-Your feedback is really important to us
  2. N-Thanks for your valuable time and patience
  3. B-You are absolutely correct
  4. G-That would frustrate me, too
  5. N-Thank you for letting us know
  6. I-What would be the best option for you?
  7. B-I’m so sorry that’s happened
  8. G-That’s absolutely understandable
  9. G-I can completely understand
  10. I-I can help you with that
  11. B-It’s my pleasure
  12. I-I agree with you
  13. N-Is there anything else I can help you with?
  14. B-I appreciate your patience
  15. G-Thank you for remaining so positive
  16. B-If I were in your position, I'd feel the same way
  17. I-You could consider…