I agreewithyouYou areabsolutelycorrectWhat wouldbe the bestoption foryou?I canhelp youwith thatThankyou forletting usknowIt’s mypleasureThanks foryourvaluabletime andpatienceYou couldconsider…I cancompletelyunderstandIappreciateyourpatienceYourfeedback isreallyimportant tousThank youforremainingso positiveIf I were inyourposition, I'dfeel thesame wayI’m sosorrythat’shappenedThatwouldfrustrateme, tooIs thereanythingelse I canhelp youwith? That’sabsolutelyunderstandable I agreewithyouYou areabsolutelycorrectWhat wouldbe the bestoption foryou?I canhelp youwith thatThankyou forletting usknowIt’s mypleasureThanks foryourvaluabletime andpatienceYou couldconsider…I cancompletelyunderstandIappreciateyourpatienceYourfeedback isreallyimportant tousThank youforremainingso positiveIf I were inyourposition, I'dfeel thesame wayI’m sosorrythat’shappenedThatwouldfrustrateme, tooIs thereanythingelse I canhelp youwith? That’sabsolutelyunderstandable 

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
I
4
I
5
N
6
B
7
N
8
I
9
G
10
B
11
N
12
G
13
B
14
B
15
G
16
N
17
G
  1. I-I agree with you
  2. B-You are absolutely correct
  3. I-What would be the best option for you?
  4. I-I can help you with that
  5. N-Thank you for letting us know
  6. B-It’s my pleasure
  7. N-Thanks for your valuable time and patience
  8. I-You could consider…
  9. G-I can completely understand
  10. B-I appreciate your patience
  11. N-Your feedback is really important to us
  12. G-Thank you for remaining so positive
  13. B-If I were in your position, I'd feel the same way
  14. B-I’m so sorry that’s happened
  15. G-That would frustrate me, too
  16. N-Is there anything else I can help you with?
  17. G-That’s absolutely understandable