I agreewithyouThat’sabsolutelyunderstandable I canhelp youwith thatIf I were inyourposition, I'dfeel thesame wayYourfeedback isreallyimportant tousWhat wouldbe the bestoption foryou?It’s mypleasureThanks foryourvaluabletime andpatienceIappreciateyourpatienceThank youforremainingso positiveYou couldconsider…Thatwouldfrustrateme, tooThankyou forletting usknowIs thereanythingelse I canhelp youwith? You areabsolutelycorrectI cancompletelyunderstandI’m sosorrythat’shappenedI agreewithyouThat’sabsolutelyunderstandable I canhelp youwith thatIf I were inyourposition, I'dfeel thesame wayYourfeedback isreallyimportant tousWhat wouldbe the bestoption foryou?It’s mypleasureThanks foryourvaluabletime andpatienceIappreciateyourpatienceThank youforremainingso positiveYou couldconsider…Thatwouldfrustrateme, tooThankyou forletting usknowIs thereanythingelse I canhelp youwith? You areabsolutelycorrectI cancompletelyunderstandI’m sosorrythat’shappened

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
I
4
B
5
N
6
I
7
B
8
N
9
B
10
G
11
I
12
G
13
N
14
N
15
B
16
G
17
B
  1. I-I agree with you
  2. G-That’s absolutely understandable
  3. I-I can help you with that
  4. B-If I were in your position, I'd feel the same way
  5. N-Your feedback is really important to us
  6. I-What would be the best option for you?
  7. B-It’s my pleasure
  8. N-Thanks for your valuable time and patience
  9. B-I appreciate your patience
  10. G-Thank you for remaining so positive
  11. I-You could consider…
  12. G-That would frustrate me, too
  13. N-Thank you for letting us know
  14. N-Is there anything else I can help you with?
  15. B-You are absolutely correct
  16. G-I can completely understand
  17. B-I’m so sorry that’s happened