You couldconsider…What wouldbe the bestoption foryou?If I were inyourposition, I'dfeel thesame wayYou areabsolutelycorrectI agreewithyouThankyou forletting usknowIs thereanythingelse I canhelp youwith? Thanks foryourvaluabletime andpatienceThank youforremainingso positiveThat’sabsolutelyunderstandable I cancompletelyunderstandThatwouldfrustrateme, tooIt’s mypleasureIappreciateyourpatienceI’m sosorrythat’shappenedYourfeedback isreallyimportant tousI canhelp youwith thatYou couldconsider…What wouldbe the bestoption foryou?If I were inyourposition, I'dfeel thesame wayYou areabsolutelycorrectI agreewithyouThankyou forletting usknowIs thereanythingelse I canhelp youwith? Thanks foryourvaluabletime andpatienceThank youforremainingso positiveThat’sabsolutelyunderstandable I cancompletelyunderstandThatwouldfrustrateme, tooIt’s mypleasureIappreciateyourpatienceI’m sosorrythat’shappenedYourfeedback isreallyimportant tousI canhelp youwith that

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
B
5
I
6
N
7
N
8
N
9
G
10
G
11
G
12
G
13
B
14
B
15
B
16
N
17
I
  1. I-You could consider…
  2. I-What would be the best option for you?
  3. B-If I were in your position, I'd feel the same way
  4. B-You are absolutely correct
  5. I-I agree with you
  6. N-Thank you for letting us know
  7. N-Is there anything else I can help you with?
  8. N-Thanks for your valuable time and patience
  9. G-Thank you for remaining so positive
  10. G-That’s absolutely understandable
  11. G-I can completely understand
  12. G-That would frustrate me, too
  13. B-It’s my pleasure
  14. B-I appreciate your patience
  15. B-I’m so sorry that’s happened
  16. N-Your feedback is really important to us
  17. I-I can help you with that