You areabsolutelycorrectYourfeedback isreallyimportant tousThankyou forletting usknowI agreewithyouWhat wouldbe the bestoption foryou?It’s mypleasureThanks foryourvaluabletime andpatienceIappreciateyourpatienceThatwouldfrustrateme, tooThat’sabsolutelyunderstandable Is thereanythingelse I canhelp youwith? I canhelp youwith thatI cancompletelyunderstandThank youforremainingso positiveYou couldconsider…I’m sosorrythat’shappenedIf I were inyourposition, I'dfeel thesame wayYou areabsolutelycorrectYourfeedback isreallyimportant tousThankyou forletting usknowI agreewithyouWhat wouldbe the bestoption foryou?It’s mypleasureThanks foryourvaluabletime andpatienceIappreciateyourpatienceThatwouldfrustrateme, tooThat’sabsolutelyunderstandable Is thereanythingelse I canhelp youwith? I canhelp youwith thatI cancompletelyunderstandThank youforremainingso positiveYou couldconsider…I’m sosorrythat’shappenedIf I were inyourposition, I'dfeel thesame way

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
N
4
I
5
I
6
B
7
N
8
B
9
G
10
G
11
N
12
I
13
G
14
G
15
I
16
B
17
B
  1. B-You are absolutely correct
  2. N-Your feedback is really important to us
  3. N-Thank you for letting us know
  4. I-I agree with you
  5. I-What would be the best option for you?
  6. B-It’s my pleasure
  7. N-Thanks for your valuable time and patience
  8. B-I appreciate your patience
  9. G-That would frustrate me, too
  10. G-That’s absolutely understandable
  11. N-Is there anything else I can help you with?
  12. I-I can help you with that
  13. G-I can completely understand
  14. G-Thank you for remaining so positive
  15. I-You could consider…
  16. B-I’m so sorry that’s happened
  17. B-If I were in your position, I'd feel the same way