StateAddRequestan endoon AmtrustportalLearnsomethingnewAnswer ateammate’squestionChangein FEINChangein payrollproviderReferraltoSalesRequest anendo onHIG portal(EBC)Add adashuserAnswer yourownquestionusingconfluenceQuestionabout anauditCertificaterequestReceiveaGCSATUpdateyoursubjectlineHit 50solvedticketsBillingquestionAsk ateammatea questionReceived acompletedtypeformticketEMRRequestFind aduplicateticketHelp ateammatemove theirticketforwardBusinessnamechangeCall aclient tofollow upAsk a questionin#service_peepsStateAddRequestan endoon AmtrustportalLearnsomethingnewAnswer ateammate’squestionChangein FEINChangein payrollproviderReferraltoSalesRequest anendo onHIG portal(EBC)Add adashuserAnswer yourownquestionusingconfluenceQuestionabout anauditCertificaterequestReceiveaGCSATUpdateyoursubjectlineHit 50solvedticketsBillingquestionAsk ateammatea questionReceived acompletedtypeformticketEMRRequestFind aduplicateticketHelp ateammatemove theirticketforwardBusinessnamechangeCall aclient tofollow upAsk a questionin#service_peeps

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. State Add
  2. Request an endo on Amtrust portal
  3. Learn something new
  4. Answer a teammate’s question
  5. Change in FEIN
  6. Change in payroll provider
  7. Referral to Sales
  8. Request an endo on HIG portal (EBC)
  9. Add a dash user
  10. Answer your own question using confluence
  11. Question about an audit
  12. Certificate request
  13. Receive a GCSAT
  14. Update your subject line
  15. Hit 50 solved tickets
  16. Billing question
  17. Ask a teammate a question
  18. Received a completed typeform ticket
  19. EMR Request
  20. Find a duplicate ticket
  21. Help a teammate move their ticket forward
  22. Business name change
  23. Call a client to follow up
  24. Ask a question in #service_peeps