Help ateammatemove theirticketforwardCertificaterequestAdd adashuserQuestionabout anauditChangein FEINUpdateyoursubjectlineReceived acompletedtypeformticketFind aduplicateticketLearnsomethingnewReferraltoSalesRequestan endoon AmtrustportalStateAddChangein payrollproviderRequest anendo onHIG portal(EBC)BusinessnamechangeCall aclient tofollow upAnswer ateammate’squestionAsk ateammatea questionEMRRequestHit 50solvedticketsBillingquestionReceiveaGCSATAsk a questionin#service_peepsAnswer yourownquestionusingconfluenceHelp ateammatemove theirticketforwardCertificaterequestAdd adashuserQuestionabout anauditChangein FEINUpdateyoursubjectlineReceived acompletedtypeformticketFind aduplicateticketLearnsomethingnewReferraltoSalesRequestan endoon AmtrustportalStateAddChangein payrollproviderRequest anendo onHIG portal(EBC)BusinessnamechangeCall aclient tofollow upAnswer ateammate’squestionAsk ateammatea questionEMRRequestHit 50solvedticketsBillingquestionReceiveaGCSATAsk a questionin#service_peepsAnswer yourownquestionusingconfluence

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a teammate move their ticket forward
  2. Certificate request
  3. Add a dash user
  4. Question about an audit
  5. Change in FEIN
  6. Update your subject line
  7. Received a completed typeform ticket
  8. Find a duplicate ticket
  9. Learn something new
  10. Referral to Sales
  11. Request an endo on Amtrust portal
  12. State Add
  13. Change in payroll provider
  14. Request an endo on HIG portal (EBC)
  15. Business name change
  16. Call a client to follow up
  17. Answer a teammate’s question
  18. Ask a teammate a question
  19. EMR Request
  20. Hit 50 solved tickets
  21. Billing question
  22. Receive a GCSAT
  23. Ask a question in #service_peeps
  24. Answer your own question using confluence