LearnsomethingnewQuestionabout anauditAnswer ateammate’squestionAsk a questionin#service_peepsChangein payrollproviderAsk ateammatea questionCertificaterequestEMRRequestReceived acompletedtypeformticketBusinessnamechangeHelp ateammatemove theirticketforwardHit 50solvedticketsReferraltoSalesChangein FEINAnswer yourownquestionusingconfluenceRequest anendo onHIG portal(EBC)Requestan endoon AmtrustportalFind aduplicateticketStateAddAdd adashuserReceiveaGCSATUpdateyoursubjectlineCall aclient tofollow upBillingquestionLearnsomethingnewQuestionabout anauditAnswer ateammate’squestionAsk a questionin#service_peepsChangein payrollproviderAsk ateammatea questionCertificaterequestEMRRequestReceived acompletedtypeformticketBusinessnamechangeHelp ateammatemove theirticketforwardHit 50solvedticketsReferraltoSalesChangein FEINAnswer yourownquestionusingconfluenceRequest anendo onHIG portal(EBC)Requestan endoon AmtrustportalFind aduplicateticketStateAddAdd adashuserReceiveaGCSATUpdateyoursubjectlineCall aclient tofollow upBillingquestion

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn something new
  2. Question about an audit
  3. Answer a teammate’s question
  4. Ask a question in #service_peeps
  5. Change in payroll provider
  6. Ask a teammate a question
  7. Certificate request
  8. EMR Request
  9. Received a completed typeform ticket
  10. Business name change
  11. Help a teammate move their ticket forward
  12. Hit 50 solved tickets
  13. Referral to Sales
  14. Change in FEIN
  15. Answer your own question using confluence
  16. Request an endo on HIG portal (EBC)
  17. Request an endo on Amtrust portal
  18. Find a duplicate ticket
  19. State Add
  20. Add a dash user
  21. Receive a GCSAT
  22. Update your subject line
  23. Call a client to follow up
  24. Billing question