Hit 50solvedticketsRequestan endoon AmtrustportalReceiveaGCSATBusinessnamechangeLearnsomethingnewStateAddAsk ateammatea questionCall aclient tofollow upAsk a questionin#service_peepsBillingquestionHelp ateammatemove theirticketforwardUpdateyoursubjectlineCertificaterequestEMRRequestChangein FEINReceived acompletedtypeformticketChangein payrollproviderQuestionabout anauditAnswer ateammate’squestionFind aduplicateticketAdd adashuserAnswer yourownquestionusingconfluenceRequest anendo onHIG portal(EBC)ReferraltoSalesHit 50solvedticketsRequestan endoon AmtrustportalReceiveaGCSATBusinessnamechangeLearnsomethingnewStateAddAsk ateammatea questionCall aclient tofollow upAsk a questionin#service_peepsBillingquestionHelp ateammatemove theirticketforwardUpdateyoursubjectlineCertificaterequestEMRRequestChangein FEINReceived acompletedtypeformticketChangein payrollproviderQuestionabout anauditAnswer ateammate’squestionFind aduplicateticketAdd adashuserAnswer yourownquestionusingconfluenceRequest anendo onHIG portal(EBC)ReferraltoSales

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hit 50 solved tickets
  2. Request an endo on Amtrust portal
  3. Receive a GCSAT
  4. Business name change
  5. Learn something new
  6. State Add
  7. Ask a teammate a question
  8. Call a client to follow up
  9. Ask a question in #service_peeps
  10. Billing question
  11. Help a teammate move their ticket forward
  12. Update your subject line
  13. Certificate request
  14. EMR Request
  15. Change in FEIN
  16. Received a completed typeform ticket
  17. Change in payroll provider
  18. Question about an audit
  19. Answer a teammate’s question
  20. Find a duplicate ticket
  21. Add a dash user
  22. Answer your own question using confluence
  23. Request an endo on HIG portal (EBC)
  24. Referral to Sales