Find aduplicateticketRequest anendo onHIG portal(EBC)Help ateammatemove theirticketforwardLearnsomethingnewAnswer ateammate’squestionReferraltoSalesHit 50solvedticketsAdd adashuserStateAddReceived acompletedtypeformticketReceiveaGCSATUpdateyoursubjectlineRequestan endoon AmtrustportalAnswer yourownquestionusingconfluenceAsk a questionin#service_peepsEMRRequestBillingquestionChangein payrollproviderCertificaterequestCall aclient tofollow upQuestionabout anauditChangein FEINAsk ateammatea questionBusinessnamechangeFind aduplicateticketRequest anendo onHIG portal(EBC)Help ateammatemove theirticketforwardLearnsomethingnewAnswer ateammate’squestionReferraltoSalesHit 50solvedticketsAdd adashuserStateAddReceived acompletedtypeformticketReceiveaGCSATUpdateyoursubjectlineRequestan endoon AmtrustportalAnswer yourownquestionusingconfluenceAsk a questionin#service_peepsEMRRequestBillingquestionChangein payrollproviderCertificaterequestCall aclient tofollow upQuestionabout anauditChangein FEINAsk ateammatea questionBusinessnamechange

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find a duplicate ticket
  2. Request an endo on HIG portal (EBC)
  3. Help a teammate move their ticket forward
  4. Learn something new
  5. Answer a teammate’s question
  6. Referral to Sales
  7. Hit 50 solved tickets
  8. Add a dash user
  9. State Add
  10. Received a completed typeform ticket
  11. Receive a GCSAT
  12. Update your subject line
  13. Request an endo on Amtrust portal
  14. Answer your own question using confluence
  15. Ask a question in #service_peeps
  16. EMR Request
  17. Billing question
  18. Change in payroll provider
  19. Certificate request
  20. Call a client to follow up
  21. Question about an audit
  22. Change in FEIN
  23. Ask a teammate a question
  24. Business name change