Call aclient tofollow upAdd adashuserReferraltoSalesAnswer ateammate’squestionAnswer yourownquestionusingconfluenceFind aduplicateticketAsk a questionin#service_peepsBillingquestionUpdateyoursubjectlineRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)CertificaterequestHelp ateammatemove theirticketforwardLearnsomethingnewQuestionabout anauditHit 50solvedticketsEMRRequestChangein payrollproviderReceived acompletedtypeformticketReceiveaGCSATAsk ateammatea questionStateAddBusinessnamechangeChangein FEINCall aclient tofollow upAdd adashuserReferraltoSalesAnswer ateammate’squestionAnswer yourownquestionusingconfluenceFind aduplicateticketAsk a questionin#service_peepsBillingquestionUpdateyoursubjectlineRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)CertificaterequestHelp ateammatemove theirticketforwardLearnsomethingnewQuestionabout anauditHit 50solvedticketsEMRRequestChangein payrollproviderReceived acompletedtypeformticketReceiveaGCSATAsk ateammatea questionStateAddBusinessnamechangeChangein FEIN

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call a client to follow up
  2. Add a dash user
  3. Referral to Sales
  4. Answer a teammate’s question
  5. Answer your own question using confluence
  6. Find a duplicate ticket
  7. Ask a question in #service_peeps
  8. Billing question
  9. Update your subject line
  10. Request an endo on Amtrust portal
  11. Request an endo on HIG portal (EBC)
  12. Certificate request
  13. Help a teammate move their ticket forward
  14. Learn something new
  15. Question about an audit
  16. Hit 50 solved tickets
  17. EMR Request
  18. Change in payroll provider
  19. Received a completed typeform ticket
  20. Receive a GCSAT
  21. Ask a teammate a question
  22. State Add
  23. Business name change
  24. Change in FEIN