ReceiveaGCSATFind aduplicateticketCertificaterequestAsk ateammatea questionStateAddAnswer ateammate’squestionChangein FEINHelp ateammatemove theirticketforwardRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)EMRRequestBusinessnamechangeChangein payrollproviderReceived acompletedtypeformticketHit 50solvedticketsAdd adashuserBillingquestionReferraltoSalesAsk a questionin#service_peepsCall aclient tofollow upLearnsomethingnewUpdateyoursubjectlineAnswer yourownquestionusingconfluenceQuestionabout anauditReceiveaGCSATFind aduplicateticketCertificaterequestAsk ateammatea questionStateAddAnswer ateammate’squestionChangein FEINHelp ateammatemove theirticketforwardRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)EMRRequestBusinessnamechangeChangein payrollproviderReceived acompletedtypeformticketHit 50solvedticketsAdd adashuserBillingquestionReferraltoSalesAsk a questionin#service_peepsCall aclient tofollow upLearnsomethingnewUpdateyoursubjectlineAnswer yourownquestionusingconfluenceQuestionabout anaudit

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a GCSAT
  2. Find a duplicate ticket
  3. Certificate request
  4. Ask a teammate a question
  5. State Add
  6. Answer a teammate’s question
  7. Change in FEIN
  8. Help a teammate move their ticket forward
  9. Request an endo on Amtrust portal
  10. Request an endo on HIG portal (EBC)
  11. EMR Request
  12. Business name change
  13. Change in payroll provider
  14. Received a completed typeform ticket
  15. Hit 50 solved tickets
  16. Add a dash user
  17. Billing question
  18. Referral to Sales
  19. Ask a question in #service_peeps
  20. Call a client to follow up
  21. Learn something new
  22. Update your subject line
  23. Answer your own question using confluence
  24. Question about an audit