Find aduplicateticketAnswer ateammate’squestionBillingquestionAnswer yourownquestionusingconfluenceRequest anendo onHIG portal(EBC)Changein FEINStateAddEMRRequestReceiveaGCSATReferraltoSalesChangein payrollproviderAdd adashuserBusinessnamechangeLearnsomethingnewReceived acompletedtypeformticketQuestionabout anauditRequestan endoon AmtrustportalHelp ateammatemove theirticketforwardCertificaterequestUpdateyoursubjectlineAsk ateammatea questionHit 50solvedticketsAsk a questionin#service_peepsCall aclient tofollow upFind aduplicateticketAnswer ateammate’squestionBillingquestionAnswer yourownquestionusingconfluenceRequest anendo onHIG portal(EBC)Changein FEINStateAddEMRRequestReceiveaGCSATReferraltoSalesChangein payrollproviderAdd adashuserBusinessnamechangeLearnsomethingnewReceived acompletedtypeformticketQuestionabout anauditRequestan endoon AmtrustportalHelp ateammatemove theirticketforwardCertificaterequestUpdateyoursubjectlineAsk ateammatea questionHit 50solvedticketsAsk a questionin#service_peepsCall aclient tofollow up

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find a duplicate ticket
  2. Answer a teammate’s question
  3. Billing question
  4. Answer your own question using confluence
  5. Request an endo on HIG portal (EBC)
  6. Change in FEIN
  7. State Add
  8. EMR Request
  9. Receive a GCSAT
  10. Referral to Sales
  11. Change in payroll provider
  12. Add a dash user
  13. Business name change
  14. Learn something new
  15. Received a completed typeform ticket
  16. Question about an audit
  17. Request an endo on Amtrust portal
  18. Help a teammate move their ticket forward
  19. Certificate request
  20. Update your subject line
  21. Ask a teammate a question
  22. Hit 50 solved tickets
  23. Ask a question in #service_peeps
  24. Call a client to follow up