EMRRequestBusinessnamechangeUpdateyoursubjectlineAsk ateammatea questionLearnsomethingnewAdd adashuserBillingquestionStateAddReferraltoSalesChangein payrollproviderFind aduplicateticketAnswer ateammate’squestionAsk a questionin#service_peepsRequestan endoon AmtrustportalHelp ateammatemove theirticketforwardHit 50solvedticketsReceiveaGCSATReceived acompletedtypeformticketRequest anendo onHIG portal(EBC)Changein FEINCertificaterequestAnswer yourownquestionusingconfluenceCall aclient tofollow upQuestionabout anauditEMRRequestBusinessnamechangeUpdateyoursubjectlineAsk ateammatea questionLearnsomethingnewAdd adashuserBillingquestionStateAddReferraltoSalesChangein payrollproviderFind aduplicateticketAnswer ateammate’squestionAsk a questionin#service_peepsRequestan endoon AmtrustportalHelp ateammatemove theirticketforwardHit 50solvedticketsReceiveaGCSATReceived acompletedtypeformticketRequest anendo onHIG portal(EBC)Changein FEINCertificaterequestAnswer yourownquestionusingconfluenceCall aclient tofollow upQuestionabout anaudit

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EMR Request
  2. Business name change
  3. Update your subject line
  4. Ask a teammate a question
  5. Learn something new
  6. Add a dash user
  7. Billing question
  8. State Add
  9. Referral to Sales
  10. Change in payroll provider
  11. Find a duplicate ticket
  12. Answer a teammate’s question
  13. Ask a question in #service_peeps
  14. Request an endo on Amtrust portal
  15. Help a teammate move their ticket forward
  16. Hit 50 solved tickets
  17. Receive a GCSAT
  18. Received a completed typeform ticket
  19. Request an endo on HIG portal (EBC)
  20. Change in FEIN
  21. Certificate request
  22. Answer your own question using confluence
  23. Call a client to follow up
  24. Question about an audit