LearnsomethingnewUpdateyoursubjectlineReceivea GoodCSATOffer quotefor additionalline ofcoverageChangein payrollproviderRequestan endoon AmtrustportalRenewalReviewAsk ateammatea questionSwitch aclient toselfreportingAnswer yourownquestionusingconfluenceLossRunRequestFind aduplicateticketAdd adashuserAnswer ateammate’squestionBillingquestionERM 14MajorityownershipchangeCall aclient tofollow upBusinessnamechangeHelp ateammatemove theirticketforwardGapRewriteWrite aDisabilitypolicyNext MultiStateRewriteRequest anendo onHIG portal(EBC)Questionabout anauditLearnsomethingnewUpdateyoursubjectlineReceivea GoodCSATOffer quotefor additionalline ofcoverageChangein payrollproviderRequestan endoon AmtrustportalRenewalReviewAsk ateammatea questionSwitch aclient toselfreportingAnswer yourownquestionusingconfluenceLossRunRequestFind aduplicateticketAdd adashuserAnswer ateammate’squestionBillingquestionERM 14MajorityownershipchangeCall aclient tofollow upBusinessnamechangeHelp ateammatemove theirticketforwardGapRewriteWrite aDisabilitypolicyNext MultiStateRewriteRequest anendo onHIG portal(EBC)Questionabout anaudit

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn something new
  2. Update your subject line
  3. Receive a Good CSAT
  4. Offer quote for additional line of coverage
  5. Change in payroll provider
  6. Request an endo on Amtrust portal
  7. Renewal Review
  8. Ask a teammate a question
  9. Switch a client to self reporting
  10. Answer your own question using confluence
  11. Loss Run Request
  12. Find a duplicate ticket
  13. Add a dash user
  14. Answer a teammate’s question
  15. Billing question
  16. ERM 14 Majority ownership change
  17. Call a client to follow up
  18. Business name change
  19. Help a teammate move their ticket forward
  20. Gap Rewrite
  21. Write a Disability policy
  22. Next Multi State Rewrite
  23. Request an endo on HIG portal (EBC)
  24. Question about an audit