Switch aclient toselfreportingAdd adashuserAnswer ateammate’squestionQuestionabout anauditRequest anendo onHIG portal(EBC)LearnsomethingnewWrite aDisabilitypolicyNext MultiStateRewriteOffer quotefor additionalline ofcoverageReceivea GoodCSATChangein payrollproviderBillingquestionRequestan endoon AmtrustportalRenewalReviewLossRunRequestHelp ateammatemove theirticketforwardGapRewriteFind aduplicateticketAnswer yourownquestionusingconfluenceCall aclient tofollow upERM 14MajorityownershipchangeBusinessnamechangeAsk ateammatea questionUpdateyoursubjectlineSwitch aclient toselfreportingAdd adashuserAnswer ateammate’squestionQuestionabout anauditRequest anendo onHIG portal(EBC)LearnsomethingnewWrite aDisabilitypolicyNext MultiStateRewriteOffer quotefor additionalline ofcoverageReceivea GoodCSATChangein payrollproviderBillingquestionRequestan endoon AmtrustportalRenewalReviewLossRunRequestHelp ateammatemove theirticketforwardGapRewriteFind aduplicateticketAnswer yourownquestionusingconfluenceCall aclient tofollow upERM 14MajorityownershipchangeBusinessnamechangeAsk ateammatea questionUpdateyoursubjectline

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Switch a client to self reporting
  2. Add a dash user
  3. Answer a teammate’s question
  4. Question about an audit
  5. Request an endo on HIG portal (EBC)
  6. Learn something new
  7. Write a Disability policy
  8. Next Multi State Rewrite
  9. Offer quote for additional line of coverage
  10. Receive a Good CSAT
  11. Change in payroll provider
  12. Billing question
  13. Request an endo on Amtrust portal
  14. Renewal Review
  15. Loss Run Request
  16. Help a teammate move their ticket forward
  17. Gap Rewrite
  18. Find a duplicate ticket
  19. Answer your own question using confluence
  20. Call a client to follow up
  21. ERM 14 Majority ownership change
  22. Business name change
  23. Ask a teammate a question
  24. Update your subject line