Changein payrollproviderReceivea GoodCSATNext MultiStateRewriteQuestionabout anauditLearnsomethingnewRequest anendo onHIG portal(EBC)Call aclient tofollow upAnswer ateammate’squestionSwitch aclient toselfreportingRenewalReviewAnswer yourownquestionusingconfluenceHelp ateammatemove theirticketforwardFind aduplicateticketBillingquestionOffer quotefor additionalline ofcoverageUpdateyoursubjectlineRequestan endoon AmtrustportalLossRunRequestAsk ateammatea questionGapRewriteBusinessnamechangeERM 14MajorityownershipchangeAdd adashuserWrite aDisabilitypolicyChangein payrollproviderReceivea GoodCSATNext MultiStateRewriteQuestionabout anauditLearnsomethingnewRequest anendo onHIG portal(EBC)Call aclient tofollow upAnswer ateammate’squestionSwitch aclient toselfreportingRenewalReviewAnswer yourownquestionusingconfluenceHelp ateammatemove theirticketforwardFind aduplicateticketBillingquestionOffer quotefor additionalline ofcoverageUpdateyoursubjectlineRequestan endoon AmtrustportalLossRunRequestAsk ateammatea questionGapRewriteBusinessnamechangeERM 14MajorityownershipchangeAdd adashuserWrite aDisabilitypolicy

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change in payroll provider
  2. Receive a Good CSAT
  3. Next Multi State Rewrite
  4. Question about an audit
  5. Learn something new
  6. Request an endo on HIG portal (EBC)
  7. Call a client to follow up
  8. Answer a teammate’s question
  9. Switch a client to self reporting
  10. Renewal Review
  11. Answer your own question using confluence
  12. Help a teammate move their ticket forward
  13. Find a duplicate ticket
  14. Billing question
  15. Offer quote for additional line of coverage
  16. Update your subject line
  17. Request an endo on Amtrust portal
  18. Loss Run Request
  19. Ask a teammate a question
  20. Gap Rewrite
  21. Business name change
  22. ERM 14 Majority ownership change
  23. Add a dash user
  24. Write a Disability policy