ERM 14MajorityownershipchangeLearnsomethingnewQuestionabout anauditAnswer ateammate’squestionChangein payrollproviderRequest anendo onHIG portal(EBC)Ask ateammatea questionWrite aDisabilitypolicyFind aduplicateticketBusinessnamechangeUpdateyoursubjectlineAnswer yourownquestionusingconfluenceLossRunRequestCall aclient tofollow upHelp ateammatemove theirticketforwardRenewalReviewBillingquestionAdd adashuserOffer quotefor additionalline ofcoverageRequestan endoon AmtrustportalGapRewriteSwitch aclient toselfreportingReceivea GoodCSATNext MultiStateRewriteERM 14MajorityownershipchangeLearnsomethingnewQuestionabout anauditAnswer ateammate’squestionChangein payrollproviderRequest anendo onHIG portal(EBC)Ask ateammatea questionWrite aDisabilitypolicyFind aduplicateticketBusinessnamechangeUpdateyoursubjectlineAnswer yourownquestionusingconfluenceLossRunRequestCall aclient tofollow upHelp ateammatemove theirticketforwardRenewalReviewBillingquestionAdd adashuserOffer quotefor additionalline ofcoverageRequestan endoon AmtrustportalGapRewriteSwitch aclient toselfreportingReceivea GoodCSATNext MultiStateRewrite

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ERM 14 Majority ownership change
  2. Learn something new
  3. Question about an audit
  4. Answer a teammate’s question
  5. Change in payroll provider
  6. Request an endo on HIG portal (EBC)
  7. Ask a teammate a question
  8. Write a Disability policy
  9. Find a duplicate ticket
  10. Business name change
  11. Update your subject line
  12. Answer your own question using confluence
  13. Loss Run Request
  14. Call a client to follow up
  15. Help a teammate move their ticket forward
  16. Renewal Review
  17. Billing question
  18. Add a dash user
  19. Offer quote for additional line of coverage
  20. Request an endo on Amtrust portal
  21. Gap Rewrite
  22. Switch a client to self reporting
  23. Receive a Good CSAT
  24. Next Multi State Rewrite