ERM 14MajorityownershipchangeChangein payrollproviderAnswer yourownquestionusingconfluenceReceivea GoodCSATRequest anendo onHIG portal(EBC)UpdateyoursubjectlineAdd adashuserRequestan endoon AmtrustportalFind aduplicateticketBusinessnamechangeGapRewriteNext MultiStateRewriteRenewalReviewWrite aDisabilitypolicyCall aclient tofollow upQuestionabout anauditAnswer ateammate’squestionLearnsomethingnewHelp ateammatemove theirticketforwardBillingquestionAsk ateammatea questionLossRunRequestSwitch aclient toselfreportingOffer quotefor additionalline ofcoverageERM 14MajorityownershipchangeChangein payrollproviderAnswer yourownquestionusingconfluenceReceivea GoodCSATRequest anendo onHIG portal(EBC)UpdateyoursubjectlineAdd adashuserRequestan endoon AmtrustportalFind aduplicateticketBusinessnamechangeGapRewriteNext MultiStateRewriteRenewalReviewWrite aDisabilitypolicyCall aclient tofollow upQuestionabout anauditAnswer ateammate’squestionLearnsomethingnewHelp ateammatemove theirticketforwardBillingquestionAsk ateammatea questionLossRunRequestSwitch aclient toselfreportingOffer quotefor additionalline ofcoverage

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ERM 14 Majority ownership change
  2. Change in payroll provider
  3. Answer your own question using confluence
  4. Receive a Good CSAT
  5. Request an endo on HIG portal (EBC)
  6. Update your subject line
  7. Add a dash user
  8. Request an endo on Amtrust portal
  9. Find a duplicate ticket
  10. Business name change
  11. Gap Rewrite
  12. Next Multi State Rewrite
  13. Renewal Review
  14. Write a Disability policy
  15. Call a client to follow up
  16. Question about an audit
  17. Answer a teammate’s question
  18. Learn something new
  19. Help a teammate move their ticket forward
  20. Billing question
  21. Ask a teammate a question
  22. Loss Run Request
  23. Switch a client to self reporting
  24. Offer quote for additional line of coverage