Ask ateammatea questionBusinessnamechangeERM 14MajorityownershipchangeOffer quotefor additionalline ofcoverageAnswer yourownquestionusingconfluenceUpdateyoursubjectlineWrite aDisabilitypolicyRenewalReviewCall aclient tofollow upSwitch aclient toselfreportingAnswer ateammate’squestionLearnsomethingnewNext MultiStateRewriteReceivea GoodCSATChangein payrollproviderAdd adashuserFind aduplicateticketBillingquestionHelp ateammatemove theirticketforwardLossRunRequestGapRewriteQuestionabout anauditRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)Ask ateammatea questionBusinessnamechangeERM 14MajorityownershipchangeOffer quotefor additionalline ofcoverageAnswer yourownquestionusingconfluenceUpdateyoursubjectlineWrite aDisabilitypolicyRenewalReviewCall aclient tofollow upSwitch aclient toselfreportingAnswer ateammate’squestionLearnsomethingnewNext MultiStateRewriteReceivea GoodCSATChangein payrollproviderAdd adashuserFind aduplicateticketBillingquestionHelp ateammatemove theirticketforwardLossRunRequestGapRewriteQuestionabout anauditRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a teammate a question
  2. Business name change
  3. ERM 14 Majority ownership change
  4. Offer quote for additional line of coverage
  5. Answer your own question using confluence
  6. Update your subject line
  7. Write a Disability policy
  8. Renewal Review
  9. Call a client to follow up
  10. Switch a client to self reporting
  11. Answer a teammate’s question
  12. Learn something new
  13. Next Multi State Rewrite
  14. Receive a Good CSAT
  15. Change in payroll provider
  16. Add a dash user
  17. Find a duplicate ticket
  18. Billing question
  19. Help a teammate move their ticket forward
  20. Loss Run Request
  21. Gap Rewrite
  22. Question about an audit
  23. Request an endo on Amtrust portal
  24. Request an endo on HIG portal (EBC)