ERM 14MajorityownershipchangeReceivea GoodCSATWrite aDisabilitypolicyAnswer yourownquestionusingconfluenceBusinessnamechangeChangein payrollproviderRenewalReviewFind aduplicateticketLearnsomethingnewLossRunRequestAnswer ateammate’squestionHelp ateammatemove theirticketforwardUpdateyoursubjectlineBillingquestionCall aclient tofollow upAsk ateammatea questionRequest anendo onHIG portal(EBC)Questionabout anauditGapRewriteSwitch aclient toselfreportingAdd adashuserOffer quotefor additionalline ofcoverageRequestan endoon AmtrustportalNext MultiStateRewriteERM 14MajorityownershipchangeReceivea GoodCSATWrite aDisabilitypolicyAnswer yourownquestionusingconfluenceBusinessnamechangeChangein payrollproviderRenewalReviewFind aduplicateticketLearnsomethingnewLossRunRequestAnswer ateammate’squestionHelp ateammatemove theirticketforwardUpdateyoursubjectlineBillingquestionCall aclient tofollow upAsk ateammatea questionRequest anendo onHIG portal(EBC)Questionabout anauditGapRewriteSwitch aclient toselfreportingAdd adashuserOffer quotefor additionalline ofcoverageRequestan endoon AmtrustportalNext MultiStateRewrite

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ERM 14 Majority ownership change
  2. Receive a Good CSAT
  3. Write a Disability policy
  4. Answer your own question using confluence
  5. Business name change
  6. Change in payroll provider
  7. Renewal Review
  8. Find a duplicate ticket
  9. Learn something new
  10. Loss Run Request
  11. Answer a teammate’s question
  12. Help a teammate move their ticket forward
  13. Update your subject line
  14. Billing question
  15. Call a client to follow up
  16. Ask a teammate a question
  17. Request an endo on HIG portal (EBC)
  18. Question about an audit
  19. Gap Rewrite
  20. Switch a client to self reporting
  21. Add a dash user
  22. Offer quote for additional line of coverage
  23. Request an endo on Amtrust portal
  24. Next Multi State Rewrite