Answer ateammate’squestionNext MultiStateRewriteUpdateyoursubjectlineReceivea GoodCSATLearnsomethingnewOffer quotefor additionalline ofcoverageHelp ateammatemove theirticketforwardRenewalReviewAsk ateammatea questionAdd adashuserCall aclient tofollow upWrite aDisabilitypolicyChangein payrollproviderSwitch aclient toselfreportingQuestionabout anauditLossRunRequestAnswer yourownquestionusingconfluenceBusinessnamechangeRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)ERM 14MajorityownershipchangeBillingquestionFind aduplicateticketGapRewriteAnswer ateammate’squestionNext MultiStateRewriteUpdateyoursubjectlineReceivea GoodCSATLearnsomethingnewOffer quotefor additionalline ofcoverageHelp ateammatemove theirticketforwardRenewalReviewAsk ateammatea questionAdd adashuserCall aclient tofollow upWrite aDisabilitypolicyChangein payrollproviderSwitch aclient toselfreportingQuestionabout anauditLossRunRequestAnswer yourownquestionusingconfluenceBusinessnamechangeRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)ERM 14MajorityownershipchangeBillingquestionFind aduplicateticketGapRewrite

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a teammate’s question
  2. Next Multi State Rewrite
  3. Update your subject line
  4. Receive a Good CSAT
  5. Learn something new
  6. Offer quote for additional line of coverage
  7. Help a teammate move their ticket forward
  8. Renewal Review
  9. Ask a teammate a question
  10. Add a dash user
  11. Call a client to follow up
  12. Write a Disability policy
  13. Change in payroll provider
  14. Switch a client to self reporting
  15. Question about an audit
  16. Loss Run Request
  17. Answer your own question using confluence
  18. Business name change
  19. Request an endo on Amtrust portal
  20. Request an endo on HIG portal (EBC)
  21. ERM 14 Majority ownership change
  22. Billing question
  23. Find a duplicate ticket
  24. Gap Rewrite