GapRewriteLearnsomethingnewChangein payrollproviderLossRunRequestAnswer ateammate’squestionOffer quotefor additionalline ofcoverageWrite aDisabilitypolicyRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)Find aduplicateticketAsk ateammatea questionRenewalReviewSwitch aclient toselfreportingHelp ateammatemove theirticketforwardBillingquestionReceivea GoodCSATCall aclient tofollow upUpdateyoursubjectlineBusinessnamechangeQuestionabout anauditNext MultiStateRewriteAdd adashuserAnswer yourownquestionusingconfluenceERM 14MajorityownershipchangeGapRewriteLearnsomethingnewChangein payrollproviderLossRunRequestAnswer ateammate’squestionOffer quotefor additionalline ofcoverageWrite aDisabilitypolicyRequestan endoon AmtrustportalRequest anendo onHIG portal(EBC)Find aduplicateticketAsk ateammatea questionRenewalReviewSwitch aclient toselfreportingHelp ateammatemove theirticketforwardBillingquestionReceivea GoodCSATCall aclient tofollow upUpdateyoursubjectlineBusinessnamechangeQuestionabout anauditNext MultiStateRewriteAdd adashuserAnswer yourownquestionusingconfluenceERM 14Majorityownershipchange

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gap Rewrite
  2. Learn something new
  3. Change in payroll provider
  4. Loss Run Request
  5. Answer a teammate’s question
  6. Offer quote for additional line of coverage
  7. Write a Disability policy
  8. Request an endo on Amtrust portal
  9. Request an endo on HIG portal (EBC)
  10. Find a duplicate ticket
  11. Ask a teammate a question
  12. Renewal Review
  13. Switch a client to self reporting
  14. Help a teammate move their ticket forward
  15. Billing question
  16. Receive a Good CSAT
  17. Call a client to follow up
  18. Update your subject line
  19. Business name change
  20. Question about an audit
  21. Next Multi State Rewrite
  22. Add a dash user
  23. Answer your own question using confluence
  24. ERM 14 Majority ownership change