LossRunRequestOffer quotefor additionalline ofcoverageUpdateyoursubjectlineAnswer ateammate’squestionChangein payrollproviderReceivea GoodCSATAnswer yourownquestionusingconfluenceHelp ateammatemove theirticketforwardAsk ateammatea questionRenewalReviewRequest anendo onHIG portal(EBC)LearnsomethingnewNext MultiStateRewriteBusinessnamechangeBillingquestionCall aclient tofollow upRequestan endoon AmtrustportalAdd adashuserSwitch aclient toselfreportingFind aduplicateticketQuestionabout anauditWrite aDisabilitypolicyGapRewriteERM 14MajorityownershipchangeLossRunRequestOffer quotefor additionalline ofcoverageUpdateyoursubjectlineAnswer ateammate’squestionChangein payrollproviderReceivea GoodCSATAnswer yourownquestionusingconfluenceHelp ateammatemove theirticketforwardAsk ateammatea questionRenewalReviewRequest anendo onHIG portal(EBC)LearnsomethingnewNext MultiStateRewriteBusinessnamechangeBillingquestionCall aclient tofollow upRequestan endoon AmtrustportalAdd adashuserSwitch aclient toselfreportingFind aduplicateticketQuestionabout anauditWrite aDisabilitypolicyGapRewriteERM 14Majorityownershipchange

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Loss Run Request
  2. Offer quote for additional line of coverage
  3. Update your subject line
  4. Answer a teammate’s question
  5. Change in payroll provider
  6. Receive a Good CSAT
  7. Answer your own question using confluence
  8. Help a teammate move their ticket forward
  9. Ask a teammate a question
  10. Renewal Review
  11. Request an endo on HIG portal (EBC)
  12. Learn something new
  13. Next Multi State Rewrite
  14. Business name change
  15. Billing question
  16. Call a client to follow up
  17. Request an endo on Amtrust portal
  18. Add a dash user
  19. Switch a client to self reporting
  20. Find a duplicate ticket
  21. Question about an audit
  22. Write a Disability policy
  23. Gap Rewrite
  24. ERM 14 Majority ownership change