Requestan endoon AmtrustportalHelp ateammatemove theirticketforwardRenewalReviewERM 14MajorityownershipchangeFind aduplicateticketChangein payrollproviderLossRunRequestLearnsomethingnewSwitch aclient toselfreportingAsk ateammatea questionWrite aDisabilitypolicyAnswer yourownquestionusingconfluenceRequest anendo onHIG portal(EBC)Answer ateammate’squestionAdd adashuserReceivea GoodCSATQuestionabout anauditGapRewriteOffer quotefor additionalline ofcoverageBillingquestionBusinessnamechangeCall aclient tofollow upUpdateyoursubjectlineNext MultiStateRewriteRequestan endoon AmtrustportalHelp ateammatemove theirticketforwardRenewalReviewERM 14MajorityownershipchangeFind aduplicateticketChangein payrollproviderLossRunRequestLearnsomethingnewSwitch aclient toselfreportingAsk ateammatea questionWrite aDisabilitypolicyAnswer yourownquestionusingconfluenceRequest anendo onHIG portal(EBC)Answer ateammate’squestionAdd adashuserReceivea GoodCSATQuestionabout anauditGapRewriteOffer quotefor additionalline ofcoverageBillingquestionBusinessnamechangeCall aclient tofollow upUpdateyoursubjectlineNext MultiStateRewrite

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request an endo on Amtrust portal
  2. Help a teammate move their ticket forward
  3. Renewal Review
  4. ERM 14 Majority ownership change
  5. Find a duplicate ticket
  6. Change in payroll provider
  7. Loss Run Request
  8. Learn something new
  9. Switch a client to self reporting
  10. Ask a teammate a question
  11. Write a Disability policy
  12. Answer your own question using confluence
  13. Request an endo on HIG portal (EBC)
  14. Answer a teammate’s question
  15. Add a dash user
  16. Receive a Good CSAT
  17. Question about an audit
  18. Gap Rewrite
  19. Offer quote for additional line of coverage
  20. Billing question
  21. Business name change
  22. Call a client to follow up
  23. Update your subject line
  24. Next Multi State Rewrite