Receivea GoodCSATRequest anendo onHIG portal(EBC)Offer quotefor additionalline ofcoverageRequestan endoon AmtrustportalAnswer yourownquestionusingconfluenceChangein payrollproviderNext MultiStateRewriteHelp ateammatemove theirticketforwardAnswer ateammate’squestionAsk ateammatea questionBusinessnamechangeAdd adashuserCall aclient tofollow upLearnsomethingnewFind aduplicateticketGapRewriteWrite aDisabilitypolicyBillingquestionRenewalReviewSwitch aclient toselfreportingERM 14MajorityownershipchangeLossRunRequestQuestionabout anauditUpdateyoursubjectlineReceivea GoodCSATRequest anendo onHIG portal(EBC)Offer quotefor additionalline ofcoverageRequestan endoon AmtrustportalAnswer yourownquestionusingconfluenceChangein payrollproviderNext MultiStateRewriteHelp ateammatemove theirticketforwardAnswer ateammate’squestionAsk ateammatea questionBusinessnamechangeAdd adashuserCall aclient tofollow upLearnsomethingnewFind aduplicateticketGapRewriteWrite aDisabilitypolicyBillingquestionRenewalReviewSwitch aclient toselfreportingERM 14MajorityownershipchangeLossRunRequestQuestionabout anauditUpdateyoursubjectline

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a Good CSAT
  2. Request an endo on HIG portal (EBC)
  3. Offer quote for additional line of coverage
  4. Request an endo on Amtrust portal
  5. Answer your own question using confluence
  6. Change in payroll provider
  7. Next Multi State Rewrite
  8. Help a teammate move their ticket forward
  9. Answer a teammate’s question
  10. Ask a teammate a question
  11. Business name change
  12. Add a dash user
  13. Call a client to follow up
  14. Learn something new
  15. Find a duplicate ticket
  16. Gap Rewrite
  17. Write a Disability policy
  18. Billing question
  19. Renewal Review
  20. Switch a client to self reporting
  21. ERM 14 Majority ownership change
  22. Loss Run Request
  23. Question about an audit
  24. Update your subject line