Help ateammatemove theirticketforwardChangein payrollproviderAnswer yourownquestionusingconfluenceERM 14MajorityownershipchangeBillingquestionAdd adashuserAsk ateammatea questionNext MultiStateRewriteAnswer ateammate’squestionCall aclient tofollow upLearnsomethingnewSwitch aclient toselfreportingWrite aDisabilitypolicyBusinessnamechangeRequestan endoon AmtrustportalOffer quotefor additionalline ofcoverageReceivea GoodCSATFind aduplicateticketUpdateyoursubjectlineLossRunRequestRequest anendo onHIG portal(EBC)Questionabout anauditRenewalReviewGapRewriteHelp ateammatemove theirticketforwardChangein payrollproviderAnswer yourownquestionusingconfluenceERM 14MajorityownershipchangeBillingquestionAdd adashuserAsk ateammatea questionNext MultiStateRewriteAnswer ateammate’squestionCall aclient tofollow upLearnsomethingnewSwitch aclient toselfreportingWrite aDisabilitypolicyBusinessnamechangeRequestan endoon AmtrustportalOffer quotefor additionalline ofcoverageReceivea GoodCSATFind aduplicateticketUpdateyoursubjectlineLossRunRequestRequest anendo onHIG portal(EBC)Questionabout anauditRenewalReviewGapRewrite

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a teammate move their ticket forward
  2. Change in payroll provider
  3. Answer your own question using confluence
  4. ERM 14 Majority ownership change
  5. Billing question
  6. Add a dash user
  7. Ask a teammate a question
  8. Next Multi State Rewrite
  9. Answer a teammate’s question
  10. Call a client to follow up
  11. Learn something new
  12. Switch a client to self reporting
  13. Write a Disability policy
  14. Business name change
  15. Request an endo on Amtrust portal
  16. Offer quote for additional line of coverage
  17. Receive a Good CSAT
  18. Find a duplicate ticket
  19. Update your subject line
  20. Loss Run Request
  21. Request an endo on HIG portal (EBC)
  22. Question about an audit
  23. Renewal Review
  24. Gap Rewrite