Offer quotefor additionalline ofcoverageSwitch aclient toselfreportingRenewalReviewRequest anendo onHIG portal(EBC)Requestan endoon AmtrustportalNext MultiStateRewriteReceivea GoodCSATBillingquestionFind aduplicateticketUpdateyoursubjectlineLearnsomethingnewQuestionabout anauditWrite aDisabilitypolicyERM 14MajorityownershipchangeAnswer ateammate’squestionChangein payrollproviderBusinessnamechangeAnswer yourownquestionusingconfluenceLossRunRequestAsk ateammatea questionGapRewriteHelp ateammatemove theirticketforwardAdd adashuserCall aclient tofollow upOffer quotefor additionalline ofcoverageSwitch aclient toselfreportingRenewalReviewRequest anendo onHIG portal(EBC)Requestan endoon AmtrustportalNext MultiStateRewriteReceivea GoodCSATBillingquestionFind aduplicateticketUpdateyoursubjectlineLearnsomethingnewQuestionabout anauditWrite aDisabilitypolicyERM 14MajorityownershipchangeAnswer ateammate’squestionChangein payrollproviderBusinessnamechangeAnswer yourownquestionusingconfluenceLossRunRequestAsk ateammatea questionGapRewriteHelp ateammatemove theirticketforwardAdd adashuserCall aclient tofollow up

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer quote for additional line of coverage
  2. Switch a client to self reporting
  3. Renewal Review
  4. Request an endo on HIG portal (EBC)
  5. Request an endo on Amtrust portal
  6. Next Multi State Rewrite
  7. Receive a Good CSAT
  8. Billing question
  9. Find a duplicate ticket
  10. Update your subject line
  11. Learn something new
  12. Question about an audit
  13. Write a Disability policy
  14. ERM 14 Majority ownership change
  15. Answer a teammate’s question
  16. Change in payroll provider
  17. Business name change
  18. Answer your own question using confluence
  19. Loss Run Request
  20. Ask a teammate a question
  21. Gap Rewrite
  22. Help a teammate move their ticket forward
  23. Add a dash user
  24. Call a client to follow up