BusinessnamechangeUpdateyoursubjectlineBillingquestionSwitch aclient toselfreportingNext MultiStateRewriteReceivea GoodCSATAsk ateammatea questionRequest anendo onHIG portal(EBC)Requestan endoon AmtrustportalWrite aDisabilitypolicyChangein payrollproviderQuestionabout anauditAnswer ateammate’squestionRenewalReviewOffer quotefor additionalline ofcoverageLossRunRequestAdd adashuserERM 14MajorityownershipchangeGapRewriteAnswer yourownquestionusingconfluenceCall aclient tofollow upLearnsomethingnewFind aduplicateticketHelp ateammatemove theirticketforwardBusinessnamechangeUpdateyoursubjectlineBillingquestionSwitch aclient toselfreportingNext MultiStateRewriteReceivea GoodCSATAsk ateammatea questionRequest anendo onHIG portal(EBC)Requestan endoon AmtrustportalWrite aDisabilitypolicyChangein payrollproviderQuestionabout anauditAnswer ateammate’squestionRenewalReviewOffer quotefor additionalline ofcoverageLossRunRequestAdd adashuserERM 14MajorityownershipchangeGapRewriteAnswer yourownquestionusingconfluenceCall aclient tofollow upLearnsomethingnewFind aduplicateticketHelp ateammatemove theirticketforward

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Business name change
  2. Update your subject line
  3. Billing question
  4. Switch a client to self reporting
  5. Next Multi State Rewrite
  6. Receive a Good CSAT
  7. Ask a teammate a question
  8. Request an endo on HIG portal (EBC)
  9. Request an endo on Amtrust portal
  10. Write a Disability policy
  11. Change in payroll provider
  12. Question about an audit
  13. Answer a teammate’s question
  14. Renewal Review
  15. Offer quote for additional line of coverage
  16. Loss Run Request
  17. Add a dash user
  18. ERM 14 Majority ownership change
  19. Gap Rewrite
  20. Answer your own question using confluence
  21. Call a client to follow up
  22. Learn something new
  23. Find a duplicate ticket
  24. Help a teammate move their ticket forward