ERM 14MajorityownershipchangeOffer quotefor additionalline ofcoverageRequestan endoon AmtrustportalUpdateyoursubjectlineHelp ateammatemove theirticketforwardQuestionabout anauditWrite aDisabilitypolicyLossRunRequestRequest anendo onHIG portal(EBC)LearnsomethingnewAnswer yourownquestionusingconfluenceReceivea GoodCSATGapRewriteAsk ateammatea questionNext MultiStateRewriteBillingquestionAdd adashuserChangein payrollproviderRenewalReviewCall aclient tofollow upAnswer ateammate’squestionBusinessnamechangeSwitch aclient toselfreportingFind aduplicateticketERM 14MajorityownershipchangeOffer quotefor additionalline ofcoverageRequestan endoon AmtrustportalUpdateyoursubjectlineHelp ateammatemove theirticketforwardQuestionabout anauditWrite aDisabilitypolicyLossRunRequestRequest anendo onHIG portal(EBC)LearnsomethingnewAnswer yourownquestionusingconfluenceReceivea GoodCSATGapRewriteAsk ateammatea questionNext MultiStateRewriteBillingquestionAdd adashuserChangein payrollproviderRenewalReviewCall aclient tofollow upAnswer ateammate’squestionBusinessnamechangeSwitch aclient toselfreportingFind aduplicateticket

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ERM 14 Majority ownership change
  2. Offer quote for additional line of coverage
  3. Request an endo on Amtrust portal
  4. Update your subject line
  5. Help a teammate move their ticket forward
  6. Question about an audit
  7. Write a Disability policy
  8. Loss Run Request
  9. Request an endo on HIG portal (EBC)
  10. Learn something new
  11. Answer your own question using confluence
  12. Receive a Good CSAT
  13. Gap Rewrite
  14. Ask a teammate a question
  15. Next Multi State Rewrite
  16. Billing question
  17. Add a dash user
  18. Change in payroll provider
  19. Renewal Review
  20. Call a client to follow up
  21. Answer a teammate’s question
  22. Business name change
  23. Switch a client to self reporting
  24. Find a duplicate ticket