Ask ateammatea questionERM 14MajorityownershipchangeFind aduplicateticketChangein payrollproviderSwitch aclient toselfreportingCall aclient tofollow upLossRunRequestReceivea GoodCSATBillingquestionAdd adashuserAnswer ateammate’squestionUpdateyoursubjectlineRenewalReviewRequestan endoon AmtrustportalOffer quotefor additionalline ofcoverageQuestionabout anauditNext MultiStateRewriteBusinessnamechangeAnswer yourownquestionusingconfluenceLearnsomethingnewHelp ateammatemove theirticketforwardGapRewriteRequest anendo onHIG portal(EBC)Write aDisabilitypolicyAsk ateammatea questionERM 14MajorityownershipchangeFind aduplicateticketChangein payrollproviderSwitch aclient toselfreportingCall aclient tofollow upLossRunRequestReceivea GoodCSATBillingquestionAdd adashuserAnswer ateammate’squestionUpdateyoursubjectlineRenewalReviewRequestan endoon AmtrustportalOffer quotefor additionalline ofcoverageQuestionabout anauditNext MultiStateRewriteBusinessnamechangeAnswer yourownquestionusingconfluenceLearnsomethingnewHelp ateammatemove theirticketforwardGapRewriteRequest anendo onHIG portal(EBC)Write aDisabilitypolicy

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a teammate a question
  2. ERM 14 Majority ownership change
  3. Find a duplicate ticket
  4. Change in payroll provider
  5. Switch a client to self reporting
  6. Call a client to follow up
  7. Loss Run Request
  8. Receive a Good CSAT
  9. Billing question
  10. Add a dash user
  11. Answer a teammate’s question
  12. Update your subject line
  13. Renewal Review
  14. Request an endo on Amtrust portal
  15. Offer quote for additional line of coverage
  16. Question about an audit
  17. Next Multi State Rewrite
  18. Business name change
  19. Answer your own question using confluence
  20. Learn something new
  21. Help a teammate move their ticket forward
  22. Gap Rewrite
  23. Request an endo on HIG portal (EBC)
  24. Write a Disability policy