BillingquestionChangein payrollproviderWrite aDisabilitypolicyAdd adashuserRequest anendo onHIG portal(EBC)BusinessnamechangeRenewalReviewUpdateyoursubjectlineAnswer ateammate’squestionOffer quotefor additionalline ofcoverageAnswer yourownquestionusingconfluenceHelp ateammatemove theirticketforwardFind aduplicateticketRequestan endoon AmtrustportalQuestionabout anauditReceivea GoodCSATNext MultiStateRewriteERM 14MajorityownershipchangeAsk ateammatea questionGapRewriteLearnsomethingnewSwitch aclient toselfreportingLossRunRequestCall aclient tofollow upBillingquestionChangein payrollproviderWrite aDisabilitypolicyAdd adashuserRequest anendo onHIG portal(EBC)BusinessnamechangeRenewalReviewUpdateyoursubjectlineAnswer ateammate’squestionOffer quotefor additionalline ofcoverageAnswer yourownquestionusingconfluenceHelp ateammatemove theirticketforwardFind aduplicateticketRequestan endoon AmtrustportalQuestionabout anauditReceivea GoodCSATNext MultiStateRewriteERM 14MajorityownershipchangeAsk ateammatea questionGapRewriteLearnsomethingnewSwitch aclient toselfreportingLossRunRequestCall aclient tofollow up

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Billing question
  2. Change in payroll provider
  3. Write a Disability policy
  4. Add a dash user
  5. Request an endo on HIG portal (EBC)
  6. Business name change
  7. Renewal Review
  8. Update your subject line
  9. Answer a teammate’s question
  10. Offer quote for additional line of coverage
  11. Answer your own question using confluence
  12. Help a teammate move their ticket forward
  13. Find a duplicate ticket
  14. Request an endo on Amtrust portal
  15. Question about an audit
  16. Receive a Good CSAT
  17. Next Multi State Rewrite
  18. ERM 14 Majority ownership change
  19. Ask a teammate a question
  20. Gap Rewrite
  21. Learn something new
  22. Switch a client to self reporting
  23. Loss Run Request
  24. Call a client to follow up