Answer yourownquestionusingconfluenceChangein FEINAdd orRenew apolicy inEPICSend aDocusignor LPRComplete 5late payrollnoticeticketsEndorsea policyfor payrollComplete 15ExpirationReportentriesExplainPAYGAnswer aquestionin OpsChit ChatCompletea GAPRunSuspenseSwitchto DBIncludeanofficerCreateaNODLSales &SetupCertificaterequestSend allCarrierVarianceEndorsementsassignedClosea BORsetupLearnsomethingnewReassignanemployeePartnerchangeCheck forFLexemptionUse theIntuitDiagnostictoolHave acustomerreply with agood CSATcommentAnswer aquestion inthe MidTermVarianceChannelAnswer yourownquestionusingconfluenceChangein FEINAdd orRenew apolicy inEPICSend aDocusignor LPRComplete 5late payrollnoticeticketsEndorsea policyfor payrollComplete 15ExpirationReportentriesExplainPAYGAnswer aquestionin OpsChit ChatCompletea GAPRunSuspenseSwitchto DBIncludeanofficerCreateaNODLSales &SetupCertificaterequestSend allCarrierVarianceEndorsementsassignedClosea BORsetupLearnsomethingnewReassignanemployeePartnerchangeCheck forFLexemptionUse theIntuitDiagnostictoolHave acustomerreply with agood CSATcommentAnswer aquestion inthe MidTermVarianceChannel

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer your own question using confluence
  2. Change in FEIN
  3. Add or Renew a policy in EPIC
  4. Send a Docusign or LPR
  5. Complete 5 late payroll notice tickets
  6. Endorse a policy for payroll
  7. Complete 15 Expiration Report entries
  8. Explain PAYG
  9. Answer a question in Ops Chit Chat
  10. Complete a GAP
  11. Run Suspense
  12. Switch to DB
  13. Include an officer
  14. Create a NODL
  15. Sales & Setup Certificate request
  16. Send all Carrier Variance Endorsements assigned
  17. Close a BOR setup
  18. Learn something new
  19. Reassign an employee
  20. Partner change
  21. Check for FL exemption
  22. Use the Intuit Diagnostic tool
  23. Have a customer reply with a good CSAT comment
  24. Answer a question in the MidTerm Variance Channel