Have acustomerreply with agood CSATcommentPartnerchangeRunSuspenseSend allCarrierVarianceEndorsementsassignedCompletea GAPExplainPAYGComplete 5late payrollnoticeticketsCreateaNODLUse theIntuitDiagnostictoolCheck forFLexemptionComplete 15ExpirationReportentriesSwitchto DBReassignanemployeeEndorsea policyfor payrollClosea BORsetupAnswer yourownquestionusingconfluenceSend aDocusignor LPRLearnsomethingnewAnswer aquestionin OpsChit ChatIncludeanofficerChangein FEINAnswer aquestion inthe MidTermVarianceChannelAdd orRenew apolicy inEPICSales &SetupCertificaterequestHave acustomerreply with agood CSATcommentPartnerchangeRunSuspenseSend allCarrierVarianceEndorsementsassignedCompletea GAPExplainPAYGComplete 5late payrollnoticeticketsCreateaNODLUse theIntuitDiagnostictoolCheck forFLexemptionComplete 15ExpirationReportentriesSwitchto DBReassignanemployeeEndorsea policyfor payrollClosea BORsetupAnswer yourownquestionusingconfluenceSend aDocusignor LPRLearnsomethingnewAnswer aquestionin OpsChit ChatIncludeanofficerChangein FEINAnswer aquestion inthe MidTermVarianceChannelAdd orRenew apolicy inEPICSales &SetupCertificaterequest

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a customer reply with a good CSAT comment
  2. Partner change
  3. Run Suspense
  4. Send all Carrier Variance Endorsements assigned
  5. Complete a GAP
  6. Explain PAYG
  7. Complete 5 late payroll notice tickets
  8. Create a NODL
  9. Use the Intuit Diagnostic tool
  10. Check for FL exemption
  11. Complete 15 Expiration Report entries
  12. Switch to DB
  13. Reassign an employee
  14. Endorse a policy for payroll
  15. Close a BOR setup
  16. Answer your own question using confluence
  17. Send a Docusign or LPR
  18. Learn something new
  19. Answer a question in Ops Chit Chat
  20. Include an officer
  21. Change in FEIN
  22. Answer a question in the MidTerm Variance Channel
  23. Add or Renew a policy in EPIC
  24. Sales & Setup Certificate request