CreateaNODLCompletea GAPPartnerchangeChangein FEINClosea BORsetupAdd orRenew apolicy inEPICEndorsea policyfor payrollAnswer aquestion inthe MidTermVarianceChannelExplainPAYGRunSuspenseAnswer aquestionin OpsChit ChatHave acustomerreply with agood CSATcommentAnswer yourownquestionusingconfluenceLearnsomethingnewSales &SetupCertificaterequestReassignanemployeeSwitchto DBSend allCarrierVarianceEndorsementsassignedIncludeanofficerCheck forFLexemptionSend aDocusignor LPRUse theIntuitDiagnostictoolComplete 5late payrollnoticeticketsComplete 15ExpirationReportentriesCreateaNODLCompletea GAPPartnerchangeChangein FEINClosea BORsetupAdd orRenew apolicy inEPICEndorsea policyfor payrollAnswer aquestion inthe MidTermVarianceChannelExplainPAYGRunSuspenseAnswer aquestionin OpsChit ChatHave acustomerreply with agood CSATcommentAnswer yourownquestionusingconfluenceLearnsomethingnewSales &SetupCertificaterequestReassignanemployeeSwitchto DBSend allCarrierVarianceEndorsementsassignedIncludeanofficerCheck forFLexemptionSend aDocusignor LPRUse theIntuitDiagnostictoolComplete 5late payrollnoticeticketsComplete 15ExpirationReportentries

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create a NODL
  2. Complete a GAP
  3. Partner change
  4. Change in FEIN
  5. Close a BOR setup
  6. Add or Renew a policy in EPIC
  7. Endorse a policy for payroll
  8. Answer a question in the MidTerm Variance Channel
  9. Explain PAYG
  10. Run Suspense
  11. Answer a question in Ops Chit Chat
  12. Have a customer reply with a good CSAT comment
  13. Answer your own question using confluence
  14. Learn something new
  15. Sales & Setup Certificate request
  16. Reassign an employee
  17. Switch to DB
  18. Send all Carrier Variance Endorsements assigned
  19. Include an officer
  20. Check for FL exemption
  21. Send a Docusign or LPR
  22. Use the Intuit Diagnostic tool
  23. Complete 5 late payroll notice tickets
  24. Complete 15 Expiration Report entries