ExplainPAYGIncludeanofficerUse theIntuitDiagnostictoolAnswer aquestionin OpsChit ChatChangein FEINAnswer yourownquestionusingconfluenceCheck forFLexemptionSend aDocusignor LPREndorsea policyfor payrollSend allCarrierVarianceEndorsementsassignedClosea BORsetupReassignanemployeeCompletea GAPAdd orRenew apolicy inEPICSwitchto DBAnswer aquestion inthe MidTermVarianceChannelHave acustomerreply with agood CSATcommentCreateaNODLComplete 15ExpirationReportentriesComplete 5late payrollnoticeticketsLearnsomethingnewSales &SetupCertificaterequestPartnerchangeRunSuspenseExplainPAYGIncludeanofficerUse theIntuitDiagnostictoolAnswer aquestionin OpsChit ChatChangein FEINAnswer yourownquestionusingconfluenceCheck forFLexemptionSend aDocusignor LPREndorsea policyfor payrollSend allCarrierVarianceEndorsementsassignedClosea BORsetupReassignanemployeeCompletea GAPAdd orRenew apolicy inEPICSwitchto DBAnswer aquestion inthe MidTermVarianceChannelHave acustomerreply with agood CSATcommentCreateaNODLComplete 15ExpirationReportentriesComplete 5late payrollnoticeticketsLearnsomethingnewSales &SetupCertificaterequestPartnerchangeRunSuspense

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain PAYG
  2. Include an officer
  3. Use the Intuit Diagnostic tool
  4. Answer a question in Ops Chit Chat
  5. Change in FEIN
  6. Answer your own question using confluence
  7. Check for FL exemption
  8. Send a Docusign or LPR
  9. Endorse a policy for payroll
  10. Send all Carrier Variance Endorsements assigned
  11. Close a BOR setup
  12. Reassign an employee
  13. Complete a GAP
  14. Add or Renew a policy in EPIC
  15. Switch to DB
  16. Answer a question in the MidTerm Variance Channel
  17. Have a customer reply with a good CSAT comment
  18. Create a NODL
  19. Complete 15 Expiration Report entries
  20. Complete 5 late payroll notice tickets
  21. Learn something new
  22. Sales & Setup Certificate request
  23. Partner change
  24. Run Suspense