RunSuspenseSwitchto DBLearnsomethingnewCompletea GAPChangein FEINAnswer aquestionin OpsChit ChatAnswer aquestion inthe MidTermVarianceChannelHave acustomerreply with agood CSATcommentIncludeanofficerUse theIntuitDiagnostictoolPartnerchangeClosea BORsetupReassignanemployeeSales &SetupCertificaterequestCheck forFLexemptionSend allCarrierVarianceEndorsementsassignedComplete 15ExpirationReportentriesComplete 5late payrollnoticeticketsSend aDocusignor LPRCreateaNODLEndorsea policyfor payrollExplainPAYGAdd orRenew apolicy inEPICAnswer yourownquestionusingconfluenceRunSuspenseSwitchto DBLearnsomethingnewCompletea GAPChangein FEINAnswer aquestionin OpsChit ChatAnswer aquestion inthe MidTermVarianceChannelHave acustomerreply with agood CSATcommentIncludeanofficerUse theIntuitDiagnostictoolPartnerchangeClosea BORsetupReassignanemployeeSales &SetupCertificaterequestCheck forFLexemptionSend allCarrierVarianceEndorsementsassignedComplete 15ExpirationReportentriesComplete 5late payrollnoticeticketsSend aDocusignor LPRCreateaNODLEndorsea policyfor payrollExplainPAYGAdd orRenew apolicy inEPICAnswer yourownquestionusingconfluence

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Run Suspense
  2. Switch to DB
  3. Learn something new
  4. Complete a GAP
  5. Change in FEIN
  6. Answer a question in Ops Chit Chat
  7. Answer a question in the MidTerm Variance Channel
  8. Have a customer reply with a good CSAT comment
  9. Include an officer
  10. Use the Intuit Diagnostic tool
  11. Partner change
  12. Close a BOR setup
  13. Reassign an employee
  14. Sales & Setup Certificate request
  15. Check for FL exemption
  16. Send all Carrier Variance Endorsements assigned
  17. Complete 15 Expiration Report entries
  18. Complete 5 late payroll notice tickets
  19. Send a Docusign or LPR
  20. Create a NODL
  21. Endorse a policy for payroll
  22. Explain PAYG
  23. Add or Renew a policy in EPIC
  24. Answer your own question using confluence