LearnsomethingnewExplainPAYGEndorsea policyfor payrollAdd orRenew apolicy inEPICAnswer yourownquestionusingconfluenceSend allCarrierVarianceEndorsementsassignedCheck forFLexemptionCompletea GAPReassignanemployeePartnerchangeSwitchto DBRunSuspenseSales &SetupCertificaterequestUse theIntuitDiagnostictoolAnswer aquestionin OpsChit ChatChangein FEINComplete 5late payrollnoticeticketsHave acustomerreply with agood CSATcommentIncludeanofficerSend aDocusignor LPRCreateaNODLComplete 15ExpirationReportentriesAnswer aquestion inthe MidTermVarianceChannelClosea BORsetupLearnsomethingnewExplainPAYGEndorsea policyfor payrollAdd orRenew apolicy inEPICAnswer yourownquestionusingconfluenceSend allCarrierVarianceEndorsementsassignedCheck forFLexemptionCompletea GAPReassignanemployeePartnerchangeSwitchto DBRunSuspenseSales &SetupCertificaterequestUse theIntuitDiagnostictoolAnswer aquestionin OpsChit ChatChangein FEINComplete 5late payrollnoticeticketsHave acustomerreply with agood CSATcommentIncludeanofficerSend aDocusignor LPRCreateaNODLComplete 15ExpirationReportentriesAnswer aquestion inthe MidTermVarianceChannelClosea BORsetup

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn something new
  2. Explain PAYG
  3. Endorse a policy for payroll
  4. Add or Renew a policy in EPIC
  5. Answer your own question using confluence
  6. Send all Carrier Variance Endorsements assigned
  7. Check for FL exemption
  8. Complete a GAP
  9. Reassign an employee
  10. Partner change
  11. Switch to DB
  12. Run Suspense
  13. Sales & Setup Certificate request
  14. Use the Intuit Diagnostic tool
  15. Answer a question in Ops Chit Chat
  16. Change in FEIN
  17. Complete 5 late payroll notice tickets
  18. Have a customer reply with a good CSAT comment
  19. Include an officer
  20. Send a Docusign or LPR
  21. Create a NODL
  22. Complete 15 Expiration Report entries
  23. Answer a question in the MidTerm Variance Channel
  24. Close a BOR setup