Complete 15ExpirationReportentriesRunSuspenseEndorsea policyfor payrollAnswer yourownquestionusingconfluenceSend aDocusignor LPRReassignanemployeeExplainPAYGCreateaNODLCheck forFLexemptionAnswer aquestion inthe MidTermVarianceChannelCompletea GAPSend allCarrierVarianceEndorsementsassignedUse theIntuitDiagnostictoolAnswer aquestionin OpsChit ChatSwitchto DBHave acustomerreply with agood CSATcommentPartnerchangeClosea BORsetupComplete 5late payrollnoticeticketsIncludeanofficerChangein FEINAdd orRenew apolicy inEPICLearnsomethingnewSales &SetupCertificaterequestComplete 15ExpirationReportentriesRunSuspenseEndorsea policyfor payrollAnswer yourownquestionusingconfluenceSend aDocusignor LPRReassignanemployeeExplainPAYGCreateaNODLCheck forFLexemptionAnswer aquestion inthe MidTermVarianceChannelCompletea GAPSend allCarrierVarianceEndorsementsassignedUse theIntuitDiagnostictoolAnswer aquestionin OpsChit ChatSwitchto DBHave acustomerreply with agood CSATcommentPartnerchangeClosea BORsetupComplete 5late payrollnoticeticketsIncludeanofficerChangein FEINAdd orRenew apolicy inEPICLearnsomethingnewSales &SetupCertificaterequest

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete 15 Expiration Report entries
  2. Run Suspense
  3. Endorse a policy for payroll
  4. Answer your own question using confluence
  5. Send a Docusign or LPR
  6. Reassign an employee
  7. Explain PAYG
  8. Create a NODL
  9. Check for FL exemption
  10. Answer a question in the MidTerm Variance Channel
  11. Complete a GAP
  12. Send all Carrier Variance Endorsements assigned
  13. Use the Intuit Diagnostic tool
  14. Answer a question in Ops Chit Chat
  15. Switch to DB
  16. Have a customer reply with a good CSAT comment
  17. Partner change
  18. Close a BOR setup
  19. Complete 5 late payroll notice tickets
  20. Include an officer
  21. Change in FEIN
  22. Add or Renew a policy in EPIC
  23. Learn something new
  24. Sales & Setup Certificate request