Endorsea policyfor payrollAnswer yourownquestionusingconfluencePartnerchangeReassignanemployeeSend aDocusignor LPRChangein FEINRunSuspenseLearnsomethingnewClosea BORsetupComplete 15ExpirationReportentriesSend allCarrierVarianceEndorsementsassignedHave acustomerreply with agood CSATcommentCheck forFLexemptionSales &SetupCertificaterequestCompletea GAPAdd orRenew apolicy inEPICAnswer aquestionin OpsChit ChatExplainPAYGComplete 5late payrollnoticeticketsIncludeanofficerAnswer aquestion inthe MidTermVarianceChannelUse theIntuitDiagnostictoolSwitchto DBCreateaNODLEndorsea policyfor payrollAnswer yourownquestionusingconfluencePartnerchangeReassignanemployeeSend aDocusignor LPRChangein FEINRunSuspenseLearnsomethingnewClosea BORsetupComplete 15ExpirationReportentriesSend allCarrierVarianceEndorsementsassignedHave acustomerreply with agood CSATcommentCheck forFLexemptionSales &SetupCertificaterequestCompletea GAPAdd orRenew apolicy inEPICAnswer aquestionin OpsChit ChatExplainPAYGComplete 5late payrollnoticeticketsIncludeanofficerAnswer aquestion inthe MidTermVarianceChannelUse theIntuitDiagnostictoolSwitchto DBCreateaNODL

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Endorse a policy for payroll
  2. Answer your own question using confluence
  3. Partner change
  4. Reassign an employee
  5. Send a Docusign or LPR
  6. Change in FEIN
  7. Run Suspense
  8. Learn something new
  9. Close a BOR setup
  10. Complete 15 Expiration Report entries
  11. Send all Carrier Variance Endorsements assigned
  12. Have a customer reply with a good CSAT comment
  13. Check for FL exemption
  14. Sales & Setup Certificate request
  15. Complete a GAP
  16. Add or Renew a policy in EPIC
  17. Answer a question in Ops Chit Chat
  18. Explain PAYG
  19. Complete 5 late payroll notice tickets
  20. Include an officer
  21. Answer a question in the MidTerm Variance Channel
  22. Use the Intuit Diagnostic tool
  23. Switch to DB
  24. Create a NODL