Slack the salesall channel with arisk you weresurprised you gotquoted includingthe carrier.Ask salessupport/P&Cmarketing aquestion aboutan opp inpersonAnswer 5incomingcallsTellsomeonea fun factabout youTake a minuteto go upstairs,introduceyourself & sayhello to a co-worker.UseNextGPTCall out &“wake-up” 3Next-In Productleads assignedin the low intentfinder.Send anopportunityto altmarkets tobe quoted.Ask JimmyD how hisday isgoing.Sell 3policiesTell a coworkerhow theyencompass oneof the NEXT 4values.Help ateammateOnlycommunicatethrough Slack(No Gchat) for2 hours withyour peers.Access theDashboard/T-RexPresent aquote withevery carrierwe arepartnered with.Ask or answera question inthe p-and-c-help-linechannelMake Hartfordfeel welcome.Extend awarmgreeting.AccessRobinIntroduceyourself tosomeone onthe servicesideQuote anowneronlypolicy.Sell aNEXTpolicyBring updisabilityinsurance toa NYopportunity.Email orcall anUnderwriterAnswer yourownquestion byusingConfluenceSlack the salesall channel with arisk you weresurprised you gotquoted includingthe carrier.Ask salessupport/P&Cmarketing aquestion aboutan opp inpersonAnswer 5incomingcallsTellsomeonea fun factabout youTake a minuteto go upstairs,introduceyourself & sayhello to a co-worker.UseNextGPTCall out &“wake-up” 3Next-In Productleads assignedin the low intentfinder.Send anopportunityto altmarkets tobe quoted.Ask JimmyD how hisday isgoing.Sell 3policiesTell a coworkerhow theyencompass oneof the NEXT 4values.Help ateammateOnlycommunicatethrough Slack(No Gchat) for2 hours withyour peers.Access theDashboard/T-RexPresent aquote withevery carrierwe arepartnered with.Ask or answera question inthe p-and-c-help-linechannelMake Hartfordfeel welcome.Extend awarmgreeting.AccessRobinIntroduceyourself tosomeone onthe servicesideQuote anowneronlypolicy.Sell aNEXTpolicyBring updisabilityinsurance toa NYopportunity.Email orcall anUnderwriterAnswer yourownquestion byusingConfluence

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Slack the sales all channel with a risk you were surprised you got quoted including the carrier.
  2. Ask sales support/P&C marketing a question about an opp in person
  3. Answer 5 incoming calls
  4. Tell someone a fun fact about you
  5. Take a minute to go upstairs, introduce yourself & say hello to a co-worker.
  6. Use NextGPT
  7. Call out & “wake-up” 3 Next-In Product leads assigned in the low intent finder.
  8. Send an opportunity to alt markets to be quoted.
  9. Ask Jimmy D how his day is going.
  10. Sell 3 policies
  11. Tell a coworker how they encompass one of the NEXT 4 values.
  12. Help a teammate
  13. Only communicate through Slack (No Gchat) for 2 hours with your peers.
  14. Access the Dashboard/T-Rex
  15. Present a quote with every carrier we are partnered with.
  16. Ask or answer a question in the p-and-c-help-line channel
  17. Make Hartford feel welcome. Extend a warm greeting.
  18. Access Robin
  19. Introduce yourself to someone on the service side
  20. Quote an owner only policy.
  21. Sell a NEXT policy
  22. Bring up disability insurance to a NY opportunity.
  23. Email or call an Underwriter
  24. Answer your own question by using Confluence