Tell a coworkerhow theyencompass oneof the NEXT 4values.Present aquote withevery carrierwe arepartnered with.AccessRobinOnlycommunicatethrough Slack(No Gchat) for2 hours withyour peers.Tellsomeonea fun factabout youEmail orcall anUnderwriterBring updisabilityinsurance toa NYopportunity.Ask or answera question inthe p-and-c-help-linechannelCall out &“wake-up” 3Next-In Productleads assignedin the low intentfinder.UseNextGPTIntroduceyourself tosomeone onthe servicesideAccess theDashboard/T-RexSlack the salesall channel with arisk you weresurprised you gotquoted includingthe carrier.Answer yourownquestion byusingConfluenceAsk JimmyD how hisday isgoing.Sell aNEXTpolicyQuote anowneronlypolicy.Ask salessupport/P&Cmarketing aquestion aboutan opp inpersonAnswer 5incomingcallsHelp ateammateSend anopportunityto altmarkets tobe quoted.Sell 3policiesTake a minuteto go upstairs,introduceyourself & sayhello to a co-worker.Make Hartfordfeel welcome.Extend awarmgreeting.Tell a coworkerhow theyencompass oneof the NEXT 4values.Present aquote withevery carrierwe arepartnered with.AccessRobinOnlycommunicatethrough Slack(No Gchat) for2 hours withyour peers.Tellsomeonea fun factabout youEmail orcall anUnderwriterBring updisabilityinsurance toa NYopportunity.Ask or answera question inthe p-and-c-help-linechannelCall out &“wake-up” 3Next-In Productleads assignedin the low intentfinder.UseNextGPTIntroduceyourself tosomeone onthe servicesideAccess theDashboard/T-RexSlack the salesall channel with arisk you weresurprised you gotquoted includingthe carrier.Answer yourownquestion byusingConfluenceAsk JimmyD how hisday isgoing.Sell aNEXTpolicyQuote anowneronlypolicy.Ask salessupport/P&Cmarketing aquestion aboutan opp inpersonAnswer 5incomingcallsHelp ateammateSend anopportunityto altmarkets tobe quoted.Sell 3policiesTake a minuteto go upstairs,introduceyourself & sayhello to a co-worker.Make Hartfordfeel welcome.Extend awarmgreeting.

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell a coworker how they encompass one of the NEXT 4 values.
  2. Present a quote with every carrier we are partnered with.
  3. Access Robin
  4. Only communicate through Slack (No Gchat) for 2 hours with your peers.
  5. Tell someone a fun fact about you
  6. Email or call an Underwriter
  7. Bring up disability insurance to a NY opportunity.
  8. Ask or answer a question in the p-and-c-help-line channel
  9. Call out & “wake-up” 3 Next-In Product leads assigned in the low intent finder.
  10. Use NextGPT
  11. Introduce yourself to someone on the service side
  12. Access the Dashboard/T-Rex
  13. Slack the sales all channel with a risk you were surprised you got quoted including the carrier.
  14. Answer your own question by using Confluence
  15. Ask Jimmy D how his day is going.
  16. Sell a NEXT policy
  17. Quote an owner only policy.
  18. Ask sales support/P&C marketing a question about an opp in person
  19. Answer 5 incoming calls
  20. Help a teammate
  21. Send an opportunity to alt markets to be quoted.
  22. Sell 3 policies
  23. Take a minute to go upstairs, introduce yourself & say hello to a co-worker.
  24. Make Hartford feel welcome. Extend a warm greeting.