Introduceyourself tosomeone onthe servicesideMake Hartfordfeel welcome.Extend awarmgreeting.Answer 5incomingcallsTell a coworkerhow theyencompass oneof the NEXT 4values.Quote anowneronlypolicy.Call out &“wake-up” 3Next-In Productleads assignedin the low intentfinder.AccessRobinBring updisabilityinsurance toa NYopportunity.Answer yourownquestion byusingConfluenceAccess theDashboard/T-RexSend anopportunityto altmarkets tobe quoted.Ask salessupport/P&Cmarketing aquestion aboutan opp inpersonSell 3policiesPresent aquote withevery carrierwe arepartnered with.UseNextGPTSlack the salesall channel with arisk you weresurprised you gotquoted includingthe carrier.Ask JimmyD how hisday isgoing.Take a minuteto go upstairs,introduceyourself & sayhello to a co-worker.Email orcall anUnderwriterAsk or answera question inthe p-and-c-help-linechannelSell aNEXTpolicyTellsomeonea fun factabout youHelp ateammateOnlycommunicatethrough Slack(No Gchat) for2 hours withyour peers.Introduceyourself tosomeone onthe servicesideMake Hartfordfeel welcome.Extend awarmgreeting.Answer 5incomingcallsTell a coworkerhow theyencompass oneof the NEXT 4values.Quote anowneronlypolicy.Call out &“wake-up” 3Next-In Productleads assignedin the low intentfinder.AccessRobinBring updisabilityinsurance toa NYopportunity.Answer yourownquestion byusingConfluenceAccess theDashboard/T-RexSend anopportunityto altmarkets tobe quoted.Ask salessupport/P&Cmarketing aquestion aboutan opp inpersonSell 3policiesPresent aquote withevery carrierwe arepartnered with.UseNextGPTSlack the salesall channel with arisk you weresurprised you gotquoted includingthe carrier.Ask JimmyD how hisday isgoing.Take a minuteto go upstairs,introduceyourself & sayhello to a co-worker.Email orcall anUnderwriterAsk or answera question inthe p-and-c-help-linechannelSell aNEXTpolicyTellsomeonea fun factabout youHelp ateammateOnlycommunicatethrough Slack(No Gchat) for2 hours withyour peers.

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce yourself to someone on the service side
  2. Make Hartford feel welcome. Extend a warm greeting.
  3. Answer 5 incoming calls
  4. Tell a coworker how they encompass one of the NEXT 4 values.
  5. Quote an owner only policy.
  6. Call out & “wake-up” 3 Next-In Product leads assigned in the low intent finder.
  7. Access Robin
  8. Bring up disability insurance to a NY opportunity.
  9. Answer your own question by using Confluence
  10. Access the Dashboard/T-Rex
  11. Send an opportunity to alt markets to be quoted.
  12. Ask sales support/P&C marketing a question about an opp in person
  13. Sell 3 policies
  14. Present a quote with every carrier we are partnered with.
  15. Use NextGPT
  16. Slack the sales all channel with a risk you were surprised you got quoted including the carrier.
  17. Ask Jimmy D how his day is going.
  18. Take a minute to go upstairs, introduce yourself & say hello to a co-worker.
  19. Email or call an Underwriter
  20. Ask or answer a question in the p-and-c-help-line channel
  21. Sell a NEXT policy
  22. Tell someone a fun fact about you
  23. Help a teammate
  24. Only communicate through Slack (No Gchat) for 2 hours with your peers.