Help ateammateAccess theDashboard/T-RexEmail orcall anUnderwriterTellsomeonea fun factabout youAsk salessupport/P&Cmarketing aquestion aboutan opp inpersonSend anopportunityto altmarkets tobe quoted.Introduceyourself tosomeone onthe servicesideSlack the salesall channel with arisk you weresurprised you gotquoted includingthe carrier.Bring updisabilityinsurance toa NYopportunity.Ask JimmyD how hisday isgoing.Sell aNEXTpolicyMake Hartfordfeel welcome.Extend awarmgreeting.AccessRobinAnswer 5incomingcallsUseNextGPTOnlycommunicatethrough Slack(No Gchat) for2 hours withyour peers.Present aquote withevery carrierwe arepartnered with.Call out &“wake-up” 3Next-In Productleads assignedin the low intentfinder.Quote anowneronlypolicy.Tell a coworkerhow theyencompass oneof the NEXT 4values.Sell 3policiesAsk or answera question inthe p-and-c-help-linechannelTake a minuteto go upstairs,introduceyourself & sayhello to a co-worker.Answer yourownquestion byusingConfluenceHelp ateammateAccess theDashboard/T-RexEmail orcall anUnderwriterTellsomeonea fun factabout youAsk salessupport/P&Cmarketing aquestion aboutan opp inpersonSend anopportunityto altmarkets tobe quoted.Introduceyourself tosomeone onthe servicesideSlack the salesall channel with arisk you weresurprised you gotquoted includingthe carrier.Bring updisabilityinsurance toa NYopportunity.Ask JimmyD how hisday isgoing.Sell aNEXTpolicyMake Hartfordfeel welcome.Extend awarmgreeting.AccessRobinAnswer 5incomingcallsUseNextGPTOnlycommunicatethrough Slack(No Gchat) for2 hours withyour peers.Present aquote withevery carrierwe arepartnered with.Call out &“wake-up” 3Next-In Productleads assignedin the low intentfinder.Quote anowneronlypolicy.Tell a coworkerhow theyencompass oneof the NEXT 4values.Sell 3policiesAsk or answera question inthe p-and-c-help-linechannelTake a minuteto go upstairs,introduceyourself & sayhello to a co-worker.Answer yourownquestion byusingConfluence

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a teammate
  2. Access the Dashboard/T-Rex
  3. Email or call an Underwriter
  4. Tell someone a fun fact about you
  5. Ask sales support/P&C marketing a question about an opp in person
  6. Send an opportunity to alt markets to be quoted.
  7. Introduce yourself to someone on the service side
  8. Slack the sales all channel with a risk you were surprised you got quoted including the carrier.
  9. Bring up disability insurance to a NY opportunity.
  10. Ask Jimmy D how his day is going.
  11. Sell a NEXT policy
  12. Make Hartford feel welcome. Extend a warm greeting.
  13. Access Robin
  14. Answer 5 incoming calls
  15. Use NextGPT
  16. Only communicate through Slack (No Gchat) for 2 hours with your peers.
  17. Present a quote with every carrier we are partnered with.
  18. Call out & “wake-up” 3 Next-In Product leads assigned in the low intent finder.
  19. Quote an owner only policy.
  20. Tell a coworker how they encompass one of the NEXT 4 values.
  21. Sell 3 policies
  22. Ask or answer a question in the p-and-c-help-line channel
  23. Take a minute to go upstairs, introduce yourself & say hello to a co-worker.
  24. Answer your own question by using Confluence