Tell a coworkerhow theyencompass oneof the NEXT 4values.Call out &“wake-up” 3Next-In Productleads assignedin the low intentfinder.Bring updisabilityinsurance toa NYopportunity.UseNextGPTAsk or answera question inthe p-and-c-help-linechannelIntroduceyourself tosomeone onthe servicesideSell aNEXTpolicyTellsomeonea fun factabout youAsk JimmyD how hisday isgoing.Present aquote withevery carrierwe arepartnered with.Onlycommunicatethrough Slack(No Gchat) for2 hours withyour peers.Sell 3policiesAnswer yourownquestion byusingConfluenceQuote anowneronlypolicy.Ask salessupport/P&Cmarketing aquestion aboutan opp inpersonAccessRobinSend anopportunityto altmarkets tobe quoted.Slack the salesall channel with arisk you weresurprised you gotquoted includingthe carrier.Make Hartfordfeel welcome.Extend awarmgreeting.Answer 5incomingcallsHelp ateammateEmail orcall anUnderwriterTake a minuteto go upstairs,introduceyourself & sayhello to a co-worker.Access theDashboard/T-RexTell a coworkerhow theyencompass oneof the NEXT 4values.Call out &“wake-up” 3Next-In Productleads assignedin the low intentfinder.Bring updisabilityinsurance toa NYopportunity.UseNextGPTAsk or answera question inthe p-and-c-help-linechannelIntroduceyourself tosomeone onthe servicesideSell aNEXTpolicyTellsomeonea fun factabout youAsk JimmyD how hisday isgoing.Present aquote withevery carrierwe arepartnered with.Onlycommunicatethrough Slack(No Gchat) for2 hours withyour peers.Sell 3policiesAnswer yourownquestion byusingConfluenceQuote anowneronlypolicy.Ask salessupport/P&Cmarketing aquestion aboutan opp inpersonAccessRobinSend anopportunityto altmarkets tobe quoted.Slack the salesall channel with arisk you weresurprised you gotquoted includingthe carrier.Make Hartfordfeel welcome.Extend awarmgreeting.Answer 5incomingcallsHelp ateammateEmail orcall anUnderwriterTake a minuteto go upstairs,introduceyourself & sayhello to a co-worker.Access theDashboard/T-Rex

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell a coworker how they encompass one of the NEXT 4 values.
  2. Call out & “wake-up” 3 Next-In Product leads assigned in the low intent finder.
  3. Bring up disability insurance to a NY opportunity.
  4. Use NextGPT
  5. Ask or answer a question in the p-and-c-help-line channel
  6. Introduce yourself to someone on the service side
  7. Sell a NEXT policy
  8. Tell someone a fun fact about you
  9. Ask Jimmy D how his day is going.
  10. Present a quote with every carrier we are partnered with.
  11. Only communicate through Slack (No Gchat) for 2 hours with your peers.
  12. Sell 3 policies
  13. Answer your own question by using Confluence
  14. Quote an owner only policy.
  15. Ask sales support/P&C marketing a question about an opp in person
  16. Access Robin
  17. Send an opportunity to alt markets to be quoted.
  18. Slack the sales all channel with a risk you were surprised you got quoted including the carrier.
  19. Make Hartford feel welcome. Extend a warm greeting.
  20. Answer 5 incoming calls
  21. Help a teammate
  22. Email or call an Underwriter
  23. Take a minute to go upstairs, introduce yourself & say hello to a co-worker.
  24. Access the Dashboard/T-Rex