UseNextGPTAsk salessupport/P&Cmarketing aquestion aboutan opp inpersonBring updisabilityinsurance toa NYopportunity.Access theDashboard/T-RexAnswer yourownquestion byusingConfluenceTake a minuteto go upstairs,introduceyourself & sayhello to a co-worker.Quote anowneronlypolicy.Introduceyourself tosomeone onthe servicesideAsk or answera question inthe p-and-c-help-linechannelTell a coworkerhow theyencompass oneof the NEXT 4values.Present aquote withevery carrierwe arepartnered with.Sell 3policiesAnswer 5incomingcallsSlack the salesall channel with arisk you weresurprised you gotquoted includingthe carrier.Send anopportunityto altmarkets tobe quoted.AccessRobinAsk JimmyD how hisday isgoing.Help ateammateTellsomeonea fun factabout youMake Hartfordfeel welcome.Extend awarmgreeting.Onlycommunicatethrough Slack(No Gchat) for2 hours withyour peers.Sell aNEXTpolicyCall out &“wake-up” 3Next-In Productleads assignedin the low intentfinder.Email orcall anUnderwriterUseNextGPTAsk salessupport/P&Cmarketing aquestion aboutan opp inpersonBring updisabilityinsurance toa NYopportunity.Access theDashboard/T-RexAnswer yourownquestion byusingConfluenceTake a minuteto go upstairs,introduceyourself & sayhello to a co-worker.Quote anowneronlypolicy.Introduceyourself tosomeone onthe servicesideAsk or answera question inthe p-and-c-help-linechannelTell a coworkerhow theyencompass oneof the NEXT 4values.Present aquote withevery carrierwe arepartnered with.Sell 3policiesAnswer 5incomingcallsSlack the salesall channel with arisk you weresurprised you gotquoted includingthe carrier.Send anopportunityto altmarkets tobe quoted.AccessRobinAsk JimmyD how hisday isgoing.Help ateammateTellsomeonea fun factabout youMake Hartfordfeel welcome.Extend awarmgreeting.Onlycommunicatethrough Slack(No Gchat) for2 hours withyour peers.Sell aNEXTpolicyCall out &“wake-up” 3Next-In Productleads assignedin the low intentfinder.Email orcall anUnderwriter

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use NextGPT
  2. Ask sales support/P&C marketing a question about an opp in person
  3. Bring up disability insurance to a NY opportunity.
  4. Access the Dashboard/T-Rex
  5. Answer your own question by using Confluence
  6. Take a minute to go upstairs, introduce yourself & say hello to a co-worker.
  7. Quote an owner only policy.
  8. Introduce yourself to someone on the service side
  9. Ask or answer a question in the p-and-c-help-line channel
  10. Tell a coworker how they encompass one of the NEXT 4 values.
  11. Present a quote with every carrier we are partnered with.
  12. Sell 3 policies
  13. Answer 5 incoming calls
  14. Slack the sales all channel with a risk you were surprised you got quoted including the carrier.
  15. Send an opportunity to alt markets to be quoted.
  16. Access Robin
  17. Ask Jimmy D how his day is going.
  18. Help a teammate
  19. Tell someone a fun fact about you
  20. Make Hartford feel welcome. Extend a warm greeting.
  21. Only communicate through Slack (No Gchat) for 2 hours with your peers.
  22. Sell a NEXT policy
  23. Call out & “wake-up” 3 Next-In Product leads assigned in the low intent finder.
  24. Email or call an Underwriter