ProcessnamechangeCompletea GLtransactionCompleteminorchange to anexistingcertificateSendSecureEmailAdd/RemovePODSet up DDA(DirectDepositAllocation)Give aHiwayHigh FiverecognitionPlacehold ona checkOpen/referVCCProcesstemporaryDC limitincreaseAssistedMember withNCUACoveragequestionsAssistMember withDebit CardDisputeStart aVCCautopayProcessInternationalWireTransferStart/ReportDeceaseProcessAssist anassociatefrom adifferentdepartmentCompleteAffidavit ofForgeryChargea servicefeeClose aMembershipProcess an IRAtransfer/rolloverRefer/OpenVCCOpenan IRAOpen one ofthe followingacct: Trust,Estate, orConservatorComplete CIPprocess for anow "youngadult- justturned 18)ProcessPOAAssist aBusinessMemberPrint anew DebitCardMakechangesto a DDACompleteCrossMembertransferSet a Strat75 (notrelated totravel)Open/referauto loanHelpMember setup TravelNotificationComplete adisbursementfrom a FCLWaive aservicefeeAdd acheckingProcessStoppaymentIssue anOfficialCheckCompleteaPaydownHelpmemberset upOLBCompletedAANAssistMemberwith DebitCard FraudProcessan IRARMDProcess anIRAcontributionOpen aCourtOrderCertificateHelpmemberset upCards AppSet up aPre-Authfor acertificateAssistMemberwith aNotaryCompletea PayoffOpen aMinorMembershipPrint aVODOpen aCourtOrderCertificateCompleteanIndemnityAgreementPrint aStatementMake anInvestmentReferralHelp take a callfromOperator/BilingualQueStart theprocess toset upAutopay (notfor VCC)Submit/completeAddress ChangeOpen NewMembershipin MLProcess an IRAwithdrawal/distrinbutionReversea NSFFeeAdd aJointOpen a NewMembershipin DNAOpen acertificateAdd asecondaryaccount:savings/MMOpen aRepPayeeAcctManualPull ofCreditProcessDomesticWireTransferProcessnamechangeCompletea GLtransactionCompleteminorchange to anexistingcertificateSendSecureEmailAdd/RemovePODSet up DDA(DirectDepositAllocation)Give aHiwayHigh FiverecognitionPlacehold ona checkOpen/referVCCProcesstemporaryDC limitincreaseAssistedMember withNCUACoveragequestionsAssistMember withDebit CardDisputeStart aVCCautopayProcessInternationalWireTransferStart/ReportDeceaseProcessAssist anassociatefrom adifferentdepartmentCompleteAffidavit ofForgeryChargea servicefeeClose aMembershipProcess an IRAtransfer/rolloverRefer/OpenVCCOpenan IRAOpen one ofthe followingacct: Trust,Estate, orConservatorComplete CIPprocess for anow "youngadult- justturned 18)ProcessPOAAssist aBusinessMemberPrint anew DebitCardMakechangesto a DDACompleteCrossMembertransferSet a Strat75 (notrelated totravel)Open/referauto loanHelpMember setup TravelNotificationComplete adisbursementfrom a FCLWaive aservicefeeAdd acheckingProcessStoppaymentIssue anOfficialCheckCompleteaPaydownHelpmemberset upOLBCompletedAANAssistMemberwith DebitCard FraudProcessan IRARMDProcess anIRAcontributionOpen aCourtOrderCertificateHelpmemberset upCards AppSet up aPre-Authfor acertificateAssistMemberwith aNotaryCompletea PayoffOpen aMinorMembershipPrint aVODOpen aCourtOrderCertificateCompleteanIndemnityAgreementPrint aStatementMake anInvestmentReferralHelp take a callfromOperator/BilingualQueStart theprocess toset upAutopay (notfor VCC)Submit/completeAddress ChangeOpen NewMembershipin MLProcess an IRAwithdrawal/distrinbutionReversea NSFFeeAdd aJointOpen a NewMembershipin DNAOpen acertificateAdd asecondaryaccount:savings/MMOpen aRepPayeeAcctManualPull ofCreditProcessDomesticWireTransfer

Member Services - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Process name change
  2. Complete a GL transaction
  3. Complete minor change to an existing certificate
  4. Send Secure Email
  5. Add/Remove POD
  6. Set up DDA (Direct Deposit Allocation)
  7. Give a Hiway High Five recognition
  8. Place hold on a check
  9. Open/refer VCC
  10. Process temporary DC limit increase
  11. Assisted Member with NCUA Coverage questions
  12. Assist Member with Debit Card Dispute
  13. Start a VCC autopay
  14. Process International Wire Transfer
  15. Start/Report Decease Process
  16. Assist an associate from a different department
  17. Complete Affidavit of Forgery
  18. Charge a service fee
  19. Close a Membership
  20. Process an IRA transfer/rollover
  21. Refer/Open VCC
  22. Open an IRA
  23. Open one of the following acct: Trust, Estate, or Conservator
  24. Complete CIP process for a now "young adult- just turned 18)
  25. Process POA
  26. Assist a Business Member
  27. Print a new Debit Card
  28. Make changes to a DDA
  29. Complete Cross Member transfer
  30. Set a Strat 75 (not related to travel)
  31. Open/refer auto loan
  32. Help Member set up Travel Notification
  33. Complete a disbursement from a FCL
  34. Waive a service fee
  35. Add a checking
  36. Process Stop payment
  37. Issue an Official Check
  38. Complete a Paydown
  39. Help member set up OLB
  40. Completed AAN
  41. Assist Member with Debit Card Fraud
  42. Process an IRA RMD
  43. Process an IRA contribution
  44. Open a Court Order Certificate
  45. Help member set up Cards App
  46. Set up a Pre-Auth for a certificate
  47. Assist Member with a Notary
  48. Complete a Payoff
  49. Open a Minor Membership
  50. Print a VOD
  51. Open a Court Order Certificate
  52. Complete an Indemnity Agreement
  53. Print a Statement
  54. Make an Investment Referral
  55. Help take a call from Operator/Bilingual Que
  56. Start the process to set up Autopay (not for VCC)
  57. Submit/complete Address Change
  58. Open New Membership in ML
  59. Process an IRA withdrawal/distrinbution
  60. Reverse a NSF Fee
  61. Add a Joint
  62. Open a New Membership in DNA
  63. Open a certificate
  64. Add a secondary account: savings/MM
  65. Open a Rep Payee Acct
  66. Manual Pull of Credit
  67. Process Domestic Wire Transfer