Send acat gif toyoursupervisorFind aduplicateaccount inSalesforceProcessa URCancelan orderin OMSAssist acustomerwith a dataprivacyrequestHelp acustomerthat lives inthe samestate as youRemove ashippingfeeHelp acustomerremove afraud holdPlace 5ordersTransfer akudos callto yourseniorAssist acustomerwith aBOPIS orderPlace anorderover $250Create anew personaccount inSalesforceDiscount anorder toapply apromo codePlace anorder for apair ofSlipspeedsFind acomparableitem for acustomer thatreceived anOOS emailGenerate/send areturnlabelReplacean orderlost byOnTracFind anorder withthe ID.mediscountappliedGetghosted bya customeron chatEmail acustomera promocodeAsk for agift cardreloadTake atransferfrom anAlorica CSRDe-escalatewith acustomerSend acat gif toyoursupervisorFind aduplicateaccount inSalesforceProcessa URCancelan orderin OMSAssist acustomerwith a dataprivacyrequestHelp acustomerthat lives inthe samestate as youRemove ashippingfeeHelp acustomerremove afraud holdPlace 5ordersTransfer akudos callto yourseniorAssist acustomerwith aBOPIS orderPlace anorderover $250Create anew personaccount inSalesforceDiscount anorder toapply apromo codePlace anorder for apair ofSlipspeedsFind acomparableitem for acustomer thatreceived anOOS emailGenerate/send areturnlabelReplacean orderlost byOnTracFind anorder withthe ID.mediscountappliedGetghosted bya customeron chatEmail acustomera promocodeAsk for agift cardreloadTake atransferfrom anAlorica CSRDe-escalatewith acustomer

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a cat gif to your supervisor
  2. Find a duplicate account in Salesforce
  3. Process a UR
  4. Cancel an order in OMS
  5. Assist a customer with a data privacy request
  6. Help a customer that lives in the same state as you
  7. Remove a shipping fee
  8. Help a customer remove a fraud hold
  9. Place 5 orders
  10. Transfer a kudos call to your senior
  11. Assist a customer with a BOPIS order
  12. Place an order over $250
  13. Create a new person account in Salesforce
  14. Discount an order to apply a promo code
  15. Place an order for a pair of Slipspeeds
  16. Find a comparable item for a customer that received an OOS email
  17. Generate/ send a return label
  18. Replace an order lost by OnTrac
  19. Find an order with the ID.me discount applied
  20. Get ghosted by a customer on chat
  21. Email a customer a promo code
  22. Ask for a gift card reload
  23. Take a transfer from an Alorica CSR
  24. De-escalate with a customer