De-escalatewith acustomerCreate anew personaccount inSalesforceTake atransferfrom anAlorica CSRGenerate/send areturnlabelHelp acustomerremove afraud holdDiscount anorder toapply apromo codeRemove ashippingfeeTransfer akudos callto yourseniorHelp acustomerthat lives inthe samestate as youGetghosted bya customeron chatAssist acustomerwith aBOPIS orderPlace 5ordersReplacean orderlost byOnTracSend acat gif toyoursupervisorPlace anorder for apair ofSlipspeedsPlace anorderover $250Find anorder withthe ID.mediscountappliedAssist acustomerwith a dataprivacyrequestProcessa URCancelan orderin OMSEmail acustomera promocodeAsk for agift cardreloadFind acomparableitem for acustomer thatreceived anOOS emailFind aduplicateaccount inSalesforceDe-escalatewith acustomerCreate anew personaccount inSalesforceTake atransferfrom anAlorica CSRGenerate/send areturnlabelHelp acustomerremove afraud holdDiscount anorder toapply apromo codeRemove ashippingfeeTransfer akudos callto yourseniorHelp acustomerthat lives inthe samestate as youGetghosted bya customeron chatAssist acustomerwith aBOPIS orderPlace 5ordersReplacean orderlost byOnTracSend acat gif toyoursupervisorPlace anorder for apair ofSlipspeedsPlace anorderover $250Find anorder withthe ID.mediscountappliedAssist acustomerwith a dataprivacyrequestProcessa URCancelan orderin OMSEmail acustomera promocodeAsk for agift cardreloadFind acomparableitem for acustomer thatreceived anOOS emailFind aduplicateaccount inSalesforce

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate with a customer
  2. Create a new person account in Salesforce
  3. Take a transfer from an Alorica CSR
  4. Generate/ send a return label
  5. Help a customer remove a fraud hold
  6. Discount an order to apply a promo code
  7. Remove a shipping fee
  8. Transfer a kudos call to your senior
  9. Help a customer that lives in the same state as you
  10. Get ghosted by a customer on chat
  11. Assist a customer with a BOPIS order
  12. Place 5 orders
  13. Replace an order lost by OnTrac
  14. Send a cat gif to your supervisor
  15. Place an order for a pair of Slipspeeds
  16. Place an order over $250
  17. Find an order with the ID.me discount applied
  18. Assist a customer with a data privacy request
  19. Process a UR
  20. Cancel an order in OMS
  21. Email a customer a promo code
  22. Ask for a gift card reload
  23. Find a comparable item for a customer that received an OOS email
  24. Find a duplicate account in Salesforce