Help acustomerthat lives inthe samestate as youPlace anorderover $250Find anorder withthe ID.mediscountappliedCancelan orderin OMSAssist acustomerwith aBOPIS orderTransfer akudos callto yourseniorGenerate/send areturnlabelTake atransferfrom anAlorica CSRDe-escalatewith acustomerDiscount anorder toapply apromo codeRemove ashippingfeeAssist acustomerwith a dataprivacyrequestReplacean orderlost byOnTracAsk for agift cardreloadSend acat gif toyoursupervisorProcessa URPlace anorder for apair ofSlipspeedsFind acomparableitem for acustomer thatreceived anOOS emailCreate anew personaccount inSalesforceGetghosted bya customeron chatHelp acustomerremove afraud holdEmail acustomera promocodePlace 5ordersFind aduplicateaccount inSalesforceHelp acustomerthat lives inthe samestate as youPlace anorderover $250Find anorder withthe ID.mediscountappliedCancelan orderin OMSAssist acustomerwith aBOPIS orderTransfer akudos callto yourseniorGenerate/send areturnlabelTake atransferfrom anAlorica CSRDe-escalatewith acustomerDiscount anorder toapply apromo codeRemove ashippingfeeAssist acustomerwith a dataprivacyrequestReplacean orderlost byOnTracAsk for agift cardreloadSend acat gif toyoursupervisorProcessa URPlace anorder for apair ofSlipspeedsFind acomparableitem for acustomer thatreceived anOOS emailCreate anew personaccount inSalesforceGetghosted bya customeron chatHelp acustomerremove afraud holdEmail acustomera promocodePlace 5ordersFind aduplicateaccount inSalesforce

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a customer that lives in the same state as you
  2. Place an order over $250
  3. Find an order with the ID.me discount applied
  4. Cancel an order in OMS
  5. Assist a customer with a BOPIS order
  6. Transfer a kudos call to your senior
  7. Generate/ send a return label
  8. Take a transfer from an Alorica CSR
  9. De-escalate with a customer
  10. Discount an order to apply a promo code
  11. Remove a shipping fee
  12. Assist a customer with a data privacy request
  13. Replace an order lost by OnTrac
  14. Ask for a gift card reload
  15. Send a cat gif to your supervisor
  16. Process a UR
  17. Place an order for a pair of Slipspeeds
  18. Find a comparable item for a customer that received an OOS email
  19. Create a new person account in Salesforce
  20. Get ghosted by a customer on chat
  21. Help a customer remove a fraud hold
  22. Email a customer a promo code
  23. Place 5 orders
  24. Find a duplicate account in Salesforce