Find anorder withthe ID.mediscountappliedSend acat gif toyoursupervisorPlace 5ordersTransfer akudos callto yourseniorGenerate/send areturnlabelCancelan orderin OMSPlace anorder for apair ofSlipspeedsHelp acustomerthat lives inthe samestate as youProcessa URFind acomparableitem for acustomer thatreceived anOOS emailPlace anorderover $250Remove ashippingfeeGetghosted bya customeron chatAssist acustomerwith a dataprivacyrequestAssist acustomerwith aBOPIS orderCreate anew personaccount inSalesforceAsk for agift cardreloadHelp acustomerremove afraud holdFind aduplicateaccount inSalesforceDiscount anorder toapply apromo codeEmail acustomera promocodeTake atransferfrom anAlorica CSRReplacean orderlost byOnTracDe-escalatewith acustomerFind anorder withthe ID.mediscountappliedSend acat gif toyoursupervisorPlace 5ordersTransfer akudos callto yourseniorGenerate/send areturnlabelCancelan orderin OMSPlace anorder for apair ofSlipspeedsHelp acustomerthat lives inthe samestate as youProcessa URFind acomparableitem for acustomer thatreceived anOOS emailPlace anorderover $250Remove ashippingfeeGetghosted bya customeron chatAssist acustomerwith a dataprivacyrequestAssist acustomerwith aBOPIS orderCreate anew personaccount inSalesforceAsk for agift cardreloadHelp acustomerremove afraud holdFind aduplicateaccount inSalesforceDiscount anorder toapply apromo codeEmail acustomera promocodeTake atransferfrom anAlorica CSRReplacean orderlost byOnTracDe-escalatewith acustomer

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find an order with the ID.me discount applied
  2. Send a cat gif to your supervisor
  3. Place 5 orders
  4. Transfer a kudos call to your senior
  5. Generate/ send a return label
  6. Cancel an order in OMS
  7. Place an order for a pair of Slipspeeds
  8. Help a customer that lives in the same state as you
  9. Process a UR
  10. Find a comparable item for a customer that received an OOS email
  11. Place an order over $250
  12. Remove a shipping fee
  13. Get ghosted by a customer on chat
  14. Assist a customer with a data privacy request
  15. Assist a customer with a BOPIS order
  16. Create a new person account in Salesforce
  17. Ask for a gift card reload
  18. Help a customer remove a fraud hold
  19. Find a duplicate account in Salesforce
  20. Discount an order to apply a promo code
  21. Email a customer a promo code
  22. Take a transfer from an Alorica CSR
  23. Replace an order lost by OnTrac
  24. De-escalate with a customer