Replacean orderlost byOnTracFind aduplicateaccount inSalesforceRemove ashippingfeeAssist acustomerwith a dataprivacyrequestSend acat gif toyoursupervisorFind acomparableitem for acustomer thatreceived anOOS emailTake atransferfrom anAlorica CSRDiscount anorder toapply apromo codeEmail acustomera promocodeGenerate/send areturnlabelProcessa URDe-escalatewith acustomerCancelan orderin OMSTransfer akudos callto yourseniorCreate anew personaccount inSalesforceAsk for agift cardreloadFind anorder withthe ID.mediscountappliedHelp acustomerremove afraud holdAssist acustomerwith aBOPIS orderGetghosted bya customeron chatPlace anorder for apair ofSlipspeedsPlace 5ordersHelp acustomerthat lives inthe samestate as youPlace anorderover $250Replacean orderlost byOnTracFind aduplicateaccount inSalesforceRemove ashippingfeeAssist acustomerwith a dataprivacyrequestSend acat gif toyoursupervisorFind acomparableitem for acustomer thatreceived anOOS emailTake atransferfrom anAlorica CSRDiscount anorder toapply apromo codeEmail acustomera promocodeGenerate/send areturnlabelProcessa URDe-escalatewith acustomerCancelan orderin OMSTransfer akudos callto yourseniorCreate anew personaccount inSalesforceAsk for agift cardreloadFind anorder withthe ID.mediscountappliedHelp acustomerremove afraud holdAssist acustomerwith aBOPIS orderGetghosted bya customeron chatPlace anorder for apair ofSlipspeedsPlace 5ordersHelp acustomerthat lives inthe samestate as youPlace anorderover $250

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Replace an order lost by OnTrac
  2. Find a duplicate account in Salesforce
  3. Remove a shipping fee
  4. Assist a customer with a data privacy request
  5. Send a cat gif to your supervisor
  6. Find a comparable item for a customer that received an OOS email
  7. Take a transfer from an Alorica CSR
  8. Discount an order to apply a promo code
  9. Email a customer a promo code
  10. Generate/ send a return label
  11. Process a UR
  12. De-escalate with a customer
  13. Cancel an order in OMS
  14. Transfer a kudos call to your senior
  15. Create a new person account in Salesforce
  16. Ask for a gift card reload
  17. Find an order with the ID.me discount applied
  18. Help a customer remove a fraud hold
  19. Assist a customer with a BOPIS order
  20. Get ghosted by a customer on chat
  21. Place an order for a pair of Slipspeeds
  22. Place 5 orders
  23. Help a customer that lives in the same state as you
  24. Place an order over $250