Getghosted bya customeron chatDe-escalatewith acustomerTransfer akudos callto yourseniorCreate anew personaccount inSalesforceAssist acustomerwith a dataprivacyrequestAssist acustomerwith aBOPIS orderFind aduplicateaccount inSalesforceFind acomparableitem for acustomer thatreceived anOOS emailFind anorder withthe ID.mediscountappliedEmail acustomera promocodeProcessa URReplacean orderlost byOnTracSend acat gif toyoursupervisorCancelan orderin OMSAsk for agift cardreloadTake atransferfrom anAlorica CSRPlace 5ordersPlace anorder for apair ofSlipspeedsHelp acustomerthat lives inthe samestate as youDiscount anorder toapply apromo codeGenerate/send areturnlabelRemove ashippingfeeHelp acustomerremove afraud holdPlace anorderover $250Getghosted bya customeron chatDe-escalatewith acustomerTransfer akudos callto yourseniorCreate anew personaccount inSalesforceAssist acustomerwith a dataprivacyrequestAssist acustomerwith aBOPIS orderFind aduplicateaccount inSalesforceFind acomparableitem for acustomer thatreceived anOOS emailFind anorder withthe ID.mediscountappliedEmail acustomera promocodeProcessa URReplacean orderlost byOnTracSend acat gif toyoursupervisorCancelan orderin OMSAsk for agift cardreloadTake atransferfrom anAlorica CSRPlace 5ordersPlace anorder for apair ofSlipspeedsHelp acustomerthat lives inthe samestate as youDiscount anorder toapply apromo codeGenerate/send areturnlabelRemove ashippingfeeHelp acustomerremove afraud holdPlace anorderover $250

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Get ghosted by a customer on chat
  2. De-escalate with a customer
  3. Transfer a kudos call to your senior
  4. Create a new person account in Salesforce
  5. Assist a customer with a data privacy request
  6. Assist a customer with a BOPIS order
  7. Find a duplicate account in Salesforce
  8. Find a comparable item for a customer that received an OOS email
  9. Find an order with the ID.me discount applied
  10. Email a customer a promo code
  11. Process a UR
  12. Replace an order lost by OnTrac
  13. Send a cat gif to your supervisor
  14. Cancel an order in OMS
  15. Ask for a gift card reload
  16. Take a transfer from an Alorica CSR
  17. Place 5 orders
  18. Place an order for a pair of Slipspeeds
  19. Help a customer that lives in the same state as you
  20. Discount an order to apply a promo code
  21. Generate/ send a return label
  22. Remove a shipping fee
  23. Help a customer remove a fraud hold
  24. Place an order over $250