Generate/send areturnlabelDe-escalatewith acustomerPlace 5ordersProcessa URPlace anorderover $250Remove ashippingfeeEmail acustomera promocodeDiscount anorder toapply apromo codeAssist acustomerwith aBOPIS orderAsk for agift cardreloadCancelan orderin OMSHelp acustomerremove afraud holdTake atransferfrom anAlorica CSRPlace anorder for apair ofSlipspeedsReplacean orderlost byOnTracCreate anew personaccount inSalesforceHelp acustomerthat lives inthe samestate as youSend acat gif toyoursupervisorTransfer akudos callto yourseniorFind acomparableitem for acustomer thatreceived anOOS emailAssist acustomerwith a dataprivacyrequestFind aduplicateaccount inSalesforceFind anorder withthe ID.mediscountappliedGetghosted bya customeron chatGenerate/send areturnlabelDe-escalatewith acustomerPlace 5ordersProcessa URPlace anorderover $250Remove ashippingfeeEmail acustomera promocodeDiscount anorder toapply apromo codeAssist acustomerwith aBOPIS orderAsk for agift cardreloadCancelan orderin OMSHelp acustomerremove afraud holdTake atransferfrom anAlorica CSRPlace anorder for apair ofSlipspeedsReplacean orderlost byOnTracCreate anew personaccount inSalesforceHelp acustomerthat lives inthe samestate as youSend acat gif toyoursupervisorTransfer akudos callto yourseniorFind acomparableitem for acustomer thatreceived anOOS emailAssist acustomerwith a dataprivacyrequestFind aduplicateaccount inSalesforceFind anorder withthe ID.mediscountappliedGetghosted bya customeron chat

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Generate/ send a return label
  2. De-escalate with a customer
  3. Place 5 orders
  4. Process a UR
  5. Place an order over $250
  6. Remove a shipping fee
  7. Email a customer a promo code
  8. Discount an order to apply a promo code
  9. Assist a customer with a BOPIS order
  10. Ask for a gift card reload
  11. Cancel an order in OMS
  12. Help a customer remove a fraud hold
  13. Take a transfer from an Alorica CSR
  14. Place an order for a pair of Slipspeeds
  15. Replace an order lost by OnTrac
  16. Create a new person account in Salesforce
  17. Help a customer that lives in the same state as you
  18. Send a cat gif to your supervisor
  19. Transfer a kudos call to your senior
  20. Find a comparable item for a customer that received an OOS email
  21. Assist a customer with a data privacy request
  22. Find a duplicate account in Salesforce
  23. Find an order with the ID.me discount applied
  24. Get ghosted by a customer on chat