Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. De-escalate with a customer
2. Find a comparable item for a customer that received an OOS email
3. Place an order for a pair of Slipspeeds
4. Discount an order to apply a promo code
5. Ask for a gift card reload
6. Place an order over $250
7. Remove a shipping fee
8. Help a customer that lives in the same state as you
9. Take a transfer from an Alorica CSR
10. Cancel an order in OMS
11. Transfer a kudos call to your senior
12. Find an order with the ID.me discount applied
13. Find a duplicate account in Salesforce
14. Create a new person account in Salesforce
15. Assist a customer with a data privacy request
16. Send a cat gif to your supervisor
17. Replace an order lost by OnTrac
18. Assist a customer with a BOPIS order
19. Help a customer remove a fraud hold
20. Process a UR
21. Generate/ send a return label
22. Place 5 orders
23. Email a customer a promo code
24. Get ghosted by a customer on chat