Place 5ordersDiscount anorder toapply apromo codeEmail acustomera promocodeAssist acustomerwith a dataprivacyrequestAssist acustomerwith aBOPIS orderReplacean orderlost byOnTracFind acomparableitem for acustomer thatreceived anOOS emailRemove ashippingfeeHelp acustomerthat lives inthe samestate as youDe-escalatewith acustomerHelp acustomerremove afraud holdCancelan orderin OMSFind anorder withthe ID.mediscountappliedTransfer akudos callto yourseniorPlace anorderover $250Send acat gif toyoursupervisorAsk for agift cardreloadGenerate/send areturnlabelFind aduplicateaccount inSalesforcePlace anorder for apair ofSlipspeedsProcessa URGetghosted bya customeron chatTake atransferfrom anAlorica CSRCreate anew personaccount inSalesforcePlace 5ordersDiscount anorder toapply apromo codeEmail acustomera promocodeAssist acustomerwith a dataprivacyrequestAssist acustomerwith aBOPIS orderReplacean orderlost byOnTracFind acomparableitem for acustomer thatreceived anOOS emailRemove ashippingfeeHelp acustomerthat lives inthe samestate as youDe-escalatewith acustomerHelp acustomerremove afraud holdCancelan orderin OMSFind anorder withthe ID.mediscountappliedTransfer akudos callto yourseniorPlace anorderover $250Send acat gif toyoursupervisorAsk for agift cardreloadGenerate/send areturnlabelFind aduplicateaccount inSalesforcePlace anorder for apair ofSlipspeedsProcessa URGetghosted bya customeron chatTake atransferfrom anAlorica CSRCreate anew personaccount inSalesforce

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Place 5 orders
  2. Discount an order to apply a promo code
  3. Email a customer a promo code
  4. Assist a customer with a data privacy request
  5. Assist a customer with a BOPIS order
  6. Replace an order lost by OnTrac
  7. Find a comparable item for a customer that received an OOS email
  8. Remove a shipping fee
  9. Help a customer that lives in the same state as you
  10. De-escalate with a customer
  11. Help a customer remove a fraud hold
  12. Cancel an order in OMS
  13. Find an order with the ID.me discount applied
  14. Transfer a kudos call to your senior
  15. Place an order over $250
  16. Send a cat gif to your supervisor
  17. Ask for a gift card reload
  18. Generate/ send a return label
  19. Find a duplicate account in Salesforce
  20. Place an order for a pair of Slipspeeds
  21. Process a UR
  22. Get ghosted by a customer on chat
  23. Take a transfer from an Alorica CSR
  24. Create a new person account in Salesforce