Place anorderover $250Find anorder withthe ID.mediscountappliedDiscount anorder toapply apromo codeTransfer akudos callto yourseniorRemove ashippingfeeCancelan orderin OMSHelp acustomerremove afraud holdHelp acustomerthat lives inthe samestate as youDe-escalatewith acustomerPlace 5ordersAssist acustomerwith a dataprivacyrequestFind aduplicateaccount inSalesforceCreate anew personaccount inSalesforceTake atransferfrom anAlorica CSRGetghosted bya customeron chatProcessa URPlace anorder for apair ofSlipspeedsAssist acustomerwith aBOPIS orderAsk for agift cardreloadSend acat gif toyoursupervisorReplacean orderlost byOnTracGenerate/send areturnlabelEmail acustomera promocodeFind acomparableitem for acustomer thatreceived anOOS emailPlace anorderover $250Find anorder withthe ID.mediscountappliedDiscount anorder toapply apromo codeTransfer akudos callto yourseniorRemove ashippingfeeCancelan orderin OMSHelp acustomerremove afraud holdHelp acustomerthat lives inthe samestate as youDe-escalatewith acustomerPlace 5ordersAssist acustomerwith a dataprivacyrequestFind aduplicateaccount inSalesforceCreate anew personaccount inSalesforceTake atransferfrom anAlorica CSRGetghosted bya customeron chatProcessa URPlace anorder for apair ofSlipspeedsAssist acustomerwith aBOPIS orderAsk for agift cardreloadSend acat gif toyoursupervisorReplacean orderlost byOnTracGenerate/send areturnlabelEmail acustomera promocodeFind acomparableitem for acustomer thatreceived anOOS email

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Place an order over $250
  2. Find an order with the ID.me discount applied
  3. Discount an order to apply a promo code
  4. Transfer a kudos call to your senior
  5. Remove a shipping fee
  6. Cancel an order in OMS
  7. Help a customer remove a fraud hold
  8. Help a customer that lives in the same state as you
  9. De-escalate with a customer
  10. Place 5 orders
  11. Assist a customer with a data privacy request
  12. Find a duplicate account in Salesforce
  13. Create a new person account in Salesforce
  14. Take a transfer from an Alorica CSR
  15. Get ghosted by a customer on chat
  16. Process a UR
  17. Place an order for a pair of Slipspeeds
  18. Assist a customer with a BOPIS order
  19. Ask for a gift card reload
  20. Send a cat gif to your supervisor
  21. Replace an order lost by OnTrac
  22. Generate/ send a return label
  23. Email a customer a promo code
  24. Find a comparable item for a customer that received an OOS email