Help acustomerthat lives inthe samestate as youAsk for agift cardreloadRemove ashippingfeePlace anorder for apair ofSlipspeedsCancelan orderin OMSGenerate/send areturnlabelFind acomparableitem for acustomer thatreceived anOOS emailReplacean orderlost byOnTracHelp acustomerremove afraud holdSend acat gif toyoursupervisorAssist acustomerwith a dataprivacyrequestPlace anorderover $250Discount anorder toapply apromo codeProcessa URFind anorder withthe ID.mediscountappliedGetghosted bya customeron chatFind aduplicateaccount inSalesforcePlace 5ordersCreate anew personaccount inSalesforceTake atransferfrom anAlorica CSRTransfer akudos callto yourseniorDe-escalatewith acustomerEmail acustomera promocodeAssist acustomerwith aBOPIS orderHelp acustomerthat lives inthe samestate as youAsk for agift cardreloadRemove ashippingfeePlace anorder for apair ofSlipspeedsCancelan orderin OMSGenerate/send areturnlabelFind acomparableitem for acustomer thatreceived anOOS emailReplacean orderlost byOnTracHelp acustomerremove afraud holdSend acat gif toyoursupervisorAssist acustomerwith a dataprivacyrequestPlace anorderover $250Discount anorder toapply apromo codeProcessa URFind anorder withthe ID.mediscountappliedGetghosted bya customeron chatFind aduplicateaccount inSalesforcePlace 5ordersCreate anew personaccount inSalesforceTake atransferfrom anAlorica CSRTransfer akudos callto yourseniorDe-escalatewith acustomerEmail acustomera promocodeAssist acustomerwith aBOPIS order

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Help a customer that lives in the same state as you
  2. Ask for a gift card reload
  3. Remove a shipping fee
  4. Place an order for a pair of Slipspeeds
  5. Cancel an order in OMS
  6. Generate/ send a return label
  7. Find a comparable item for a customer that received an OOS email
  8. Replace an order lost by OnTrac
  9. Help a customer remove a fraud hold
  10. Send a cat gif to your supervisor
  11. Assist a customer with a data privacy request
  12. Place an order over $250
  13. Discount an order to apply a promo code
  14. Process a UR
  15. Find an order with the ID.me discount applied
  16. Get ghosted by a customer on chat
  17. Find a duplicate account in Salesforce
  18. Place 5 orders
  19. Create a new person account in Salesforce
  20. Take a transfer from an Alorica CSR
  21. Transfer a kudos call to your senior
  22. De-escalate with a customer
  23. Email a customer a promo code
  24. Assist a customer with a BOPIS order