User doesnot entertheirpasswordChangeson Sage"Quick"questionWontraise aticketPersonaldeviceissueLockedaccountSolvedbyrebootingSwapSagelicenseIssuepassed toIT that isntfor us to fixMeetingroomhelpSomeonesays there isa problem butdoesnt giveany detialsUser clearlydoesn't logoff everynight as theyclaimImportFailuresCan youcomehave alookWalkinTransportdisconnectedfrom hostedNo headsup aboutquickturnaroundResetPasswordSimpleSolutionHas had theissue forweeks butnow its arushUser doesnot followinstructionson thescreenPrinterissueReleaseanemailVPNDropsUser doesnot entertheirpasswordChangeson Sage"Quick"questionWontraise aticketPersonaldeviceissueLockedaccountSolvedbyrebootingSwapSagelicenseIssuepassed toIT that isntfor us to fixMeetingroomhelpSomeonesays there isa problem butdoesnt giveany detialsUser clearlydoesn't logoff everynight as theyclaimImportFailuresCan youcomehave alookWalkinTransportdisconnectedfrom hostedNo headsup aboutquickturnaroundResetPasswordSimpleSolutionHas had theissue forweeks butnow its arushUser doesnot followinstructionson thescreenPrinterissueReleaseanemailVPNDrops

Help Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
O
4
B
5
I
6
N
7
I
8
O
9
I
10
I
11
G
12
N
13
B
14
G
15
B
16
O
17
G
18
B
19
N
20
O
21
G
22
G
23
N
24
I
  1. O-User does not enter their password
  2. B-Changes on Sage
  3. O-"Quick" question
  4. B-Wont raise a ticket
  5. I-Personal device issue
  6. N-Locked account
  7. I-Solved by rebooting
  8. O-Swap Sage license
  9. I-Issue passed to IT that isnt for us to fix
  10. I-Meeting room help
  11. G-Someone says there is a problem but doesnt give any detials
  12. N-User clearly doesn't log off every night as they claim
  13. B-Import Failures
  14. G-Can you come have a look
  15. B-Walk in
  16. O-Transport disconnected from hosted
  17. G-No heads up about quick turnaround
  18. B-Reset Password
  19. N-Simple Solution
  20. O-Has had the issue for weeks but now its a rush
  21. G-User does not follow instructions on the screen
  22. G-Printer issue
  23. N-Release an email
  24. I-VPN Drops