User doesnot followinstructionson thescreenNo headsup aboutquickturnaroundMeetingroomhelpSolvedbyrebooting"Quick"questionSomeonesays there isa problem butdoesnt giveany detialsVPNDropsUser doesnot entertheirpasswordPersonaldeviceissueImportFailuresResetPasswordLockedaccountTransportdisconnectedfrom hostedHas had theissue forweeks butnow its arushWontraise aticketSwapSagelicenseReleaseanemailIssuepassed toIT that isntfor us to fixPrinterissueSimpleSolutionWalkinCan youcomehave alookChangeson SageUser clearlydoesn't logoff everynight as theyclaimUser doesnot followinstructionson thescreenNo headsup aboutquickturnaroundMeetingroomhelpSolvedbyrebooting"Quick"questionSomeonesays there isa problem butdoesnt giveany detialsVPNDropsUser doesnot entertheirpasswordPersonaldeviceissueImportFailuresResetPasswordLockedaccountTransportdisconnectedfrom hostedHas had theissue forweeks butnow its arushWontraise aticketSwapSagelicenseReleaseanemailIssuepassed toIT that isntfor us to fixPrinterissueSimpleSolutionWalkinCan youcomehave alookChangeson SageUser clearlydoesn't logoff everynight as theyclaim

Help Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
I
4
I
5
O
6
G
7
I
8
O
9
I
10
B
11
B
12
N
13
O
14
O
15
B
16
O
17
N
18
I
19
G
20
N
21
B
22
G
23
B
24
N
  1. G-User does not follow instructions on the screen
  2. G-No heads up about quick turnaround
  3. I-Meeting room help
  4. I-Solved by rebooting
  5. O-"Quick" question
  6. G-Someone says there is a problem but doesnt give any detials
  7. I-VPN Drops
  8. O-User does not enter their password
  9. I-Personal device issue
  10. B-Import Failures
  11. B-Reset Password
  12. N-Locked account
  13. O-Transport disconnected from hosted
  14. O-Has had the issue for weeks but now its a rush
  15. B-Wont raise a ticket
  16. O-Swap Sage license
  17. N-Release an email
  18. I-Issue passed to IT that isnt for us to fix
  19. G-Printer issue
  20. N-Simple Solution
  21. B-Walk in
  22. G-Can you come have a look
  23. B-Changes on Sage
  24. N-User clearly doesn't log off every night as they claim