Passion Help Desk “Happy to help!” IT Service Desk Educate Customer Care Empathy Rapport SCR(Service Center Rep) Helpful Positive Excellence Caring Teamwork Customer Satisfaction Smile Service minded Employee Customer Support Difficult Conversations Solutions Listen Professional Active Listening Dedicated Call Center SCS(Service Center Specialist) Headsets National Call Center Collaboration Happy Customer Service Week Patience Diversity IVR Growth Friendly Customer Service Willingness Answers Needs Communication Customer Experience Feedback Customer Needs Inclusion “Thanks for bringing this to our attention!” Quality Assurance “Great question! I’ll find that out for you!” Customer Engagement Accountability Confidence Passion Help Desk “Happy to help!” IT Service Desk Educate Customer Care Empathy Rapport SCR(Service Center Rep) Helpful Positive Excellence Caring Teamwork Customer Satisfaction Smile Service minded Employee Customer Support Difficult Conversations Solutions Listen Professional Active Listening Dedicated Call Center SCS(Service Center Specialist) Headsets National Call Center Collaboration Happy Customer Service Week Patience Diversity IVR Growth Friendly Customer Service Willingness Answers Needs Communication Customer Experience Feedback Customer Needs Inclusion “Thanks for bringing this to our attention!” Quality Assurance “Great question! I’ll find that out for you!” Customer Engagement Accountability Confidence
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Passion
Help Desk
“Happy to help!”
IT Service Desk
Educate
Customer Care
Empathy
Rapport
SCR(Service Center Rep)
Helpful
Positive
Excellence
Caring
Teamwork
Customer Satisfaction
Smile
Service minded
Employee
Customer Support
Difficult Conversations
Solutions
Listen
Professional
Active Listening
Dedicated Call Center
SCS(Service Center Specialist)
Headsets
National Call Center
Collaboration
Happy Customer Service Week
Patience
Diversity
IVR
Growth
Friendly
Customer Service
Willingness
Answers
Needs
Communication
Customer Experience
Feedback
Customer Needs
Inclusion
“Thanks for bringing this to our attention!”
Quality Assurance
“Great question! I’ll find that out for you!”
Customer Engagement
Accountability
Confidence