SCS(Service Center Specialist) Friendly Customer Satisfaction Empathy “Great question! I’ll find that out for you!” Employee Customer Engagement Smile National Call Center Diversity Feedback “Thanks for bringing this to our attention!” Professional “Happy to help!” Happy Customer Service Week Customer Service Difficult Conversations Active Listening Headsets Confidence Helpful Service minded Willingness Customer Needs Excellence IT Service Desk Help Desk Positive Teamwork Needs IVR Accountability Quality Assurance Caring Solutions Educate Listen Communication Customer Support Collaboration Growth Customer Experience Patience Inclusion Answers SCR(Service Center Rep) Customer Care Rapport Dedicated Call Center Passion SCS(Service Center Specialist) Friendly Customer Satisfaction Empathy “Great question! I’ll find that out for you!” Employee Customer Engagement Smile National Call Center Diversity Feedback “Thanks for bringing this to our attention!” Professional “Happy to help!” Happy Customer Service Week Customer Service Difficult Conversations Active Listening Headsets Confidence Helpful Service minded Willingness Customer Needs Excellence IT Service Desk Help Desk Positive Teamwork Needs IVR Accountability Quality Assurance Caring Solutions Educate Listen Communication Customer Support Collaboration Growth Customer Experience Patience Inclusion Answers SCR(Service Center Rep) Customer Care Rapport Dedicated Call Center Passion
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
SCS(Service Center Specialist)
Friendly
Customer Satisfaction
Empathy
“Great question! I’ll find that out for you!”
Employee
Customer Engagement
Smile
National Call Center
Diversity
Feedback
“Thanks for bringing this to our attention!”
Professional
“Happy to help!”
Happy Customer Service Week
Customer Service
Difficult Conversations
Active Listening
Headsets
Confidence
Helpful
Service minded
Willingness
Customer Needs
Excellence
IT Service Desk
Help Desk
Positive
Teamwork
Needs
IVR
Accountability
Quality Assurance
Caring
Solutions
Educate
Listen
Communication
Customer Support
Collaboration
Growth
Customer Experience
Patience
Inclusion
Answers
SCR(Service Center Rep)
Customer Care
Rapport
Dedicated Call Center
Passion