Listen Customer Support “Happy to help!” Customer Needs Smile Positive Educate “Thanks for bringing this to our attention!” IVR IT Service Desk Passion Friendly Happy Customer Service Week Collaboration SCR(Service Center Rep) Customer Care Solutions Needs Headsets National Call Center Willingness Answers Empathy Diversity Rapport Customer Engagement Communication Growth Dedicated Call Center Patience Caring Help Desk Employee Quality Assurance Teamwork Helpful Active Listening Inclusion Confidence Accountability Customer Service SCS(Service Center Specialist) Service minded Difficult Conversations “Great question! I’ll find that out for you!” Professional Excellence Customer Experience Customer Satisfaction Feedback Listen Customer Support “Happy to help!” Customer Needs Smile Positive Educate “Thanks for bringing this to our attention!” IVR IT Service Desk Passion Friendly Happy Customer Service Week Collaboration SCR(Service Center Rep) Customer Care Solutions Needs Headsets National Call Center Willingness Answers Empathy Diversity Rapport Customer Engagement Communication Growth Dedicated Call Center Patience Caring Help Desk Employee Quality Assurance Teamwork Helpful Active Listening Inclusion Confidence Accountability Customer Service SCS(Service Center Specialist) Service minded Difficult Conversations “Great question! I’ll find that out for you!” Professional Excellence Customer Experience Customer Satisfaction Feedback
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Listen
Customer Support
“Happy to help!”
Customer Needs
Smile
Positive
Educate
“Thanks for bringing this to our attention!”
IVR
IT Service Desk
Passion
Friendly
Happy Customer Service Week
Collaboration
SCR(Service Center Rep)
Customer Care
Solutions
Needs
Headsets
National Call Center
Willingness
Answers
Empathy
Diversity
Rapport
Customer Engagement
Communication
Growth
Dedicated Call Center
Patience
Caring
Help Desk
Employee
Quality Assurance
Teamwork
Helpful
Active Listening
Inclusion
Confidence
Accountability
Customer Service
SCS(Service Center Specialist)
Service minded
Difficult Conversations
“Great question! I’ll find that out for you!”
Professional
Excellence
Customer Experience
Customer Satisfaction
Feedback