Explainthe returnPolicy tocustomerAssist acustomer witha damageditem duringshipping.Recommend aproduct for aspecialoccasion (e.g.,birthdays,holidays).Handle acustomerwith anexpiredcouponProvideinformationon upcomingsales orpromotions.Assist acustomerwith adefectiveproductExplain thebenefits of astore loyaltyprogramHandle acustomerinquiry abouta productrecall.Explain thebenefits ofextendedwarranties.Suggestcomplementaryproducts duringa saleOfferassistancewith giftwrappingHandle acustomerdisputeregarding atransaction.Deal with acustomerreturning anunwantedgift.Provideinformationabout storehours andlocations.Assist acustomer with aforgottenpassword fortheir onlineaccount.Assist acustomerwith a bulk orlarge quantitypurchaseResolvean out-of-stock iteminquiryProvideassistancewith sizingor fitRecommendseasonal ortrendingproductsHelp acustomerredeem agift card.Recommenda productbased oncustomerpreferencesDeal with acustomerrequesting aprice matchOffer adiscountto a loyalcustomer.Handle acustomerdisputeregarding atransaction.Explain theprocess ofordering anitem not instock.HelpCustomerFind SpecificProduct inStoreProvideguidance onusing astore'smobile app.Address acustomer'sdissatisfactionwith aproduct.Handle acustomercomplaintabout longcheckout linesExplainthe returnPolicy tocustomerAssist acustomer witha damageditem duringshipping.Recommend aproduct for aspecialoccasion (e.g.,birthdays,holidays).Handle acustomerwith anexpiredcouponProvideinformationon upcomingsales orpromotions.Assist acustomerwith adefectiveproductExplain thebenefits of astore loyaltyprogramHandle acustomerinquiry abouta productrecall.Explain thebenefits ofextendedwarranties.Suggestcomplementaryproducts duringa saleOfferassistancewith giftwrappingHandle acustomerdisputeregarding atransaction.Deal with acustomerreturning anunwantedgift.Provideinformationabout storehours andlocations.Assist acustomer with aforgottenpassword fortheir onlineaccount.Assist acustomerwith a bulk orlarge quantitypurchaseResolvean out-of-stock iteminquiryProvideassistancewith sizingor fitRecommendseasonal ortrendingproductsHelp acustomerredeem agift card.Recommenda productbased oncustomerpreferencesDeal with acustomerrequesting aprice matchOffer adiscountto a loyalcustomer.Handle acustomerdisputeregarding atransaction.Explain theprocess ofordering anitem not instock.HelpCustomerFind SpecificProduct inStoreProvideguidance onusing astore'smobile app.Address acustomer'sdissatisfactionwith aproduct.Handle acustomercomplaintabout longcheckout lines

Customer Relationship Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
B
4
I
5
N
6
I
7
I
8
O
9
O
10
I
11
N
12
G
13
I
14
N
15
G
16
G
17
I
18
B
19
O
20
B
21
G
22
N
23
O
24
N
25
G
26
B
27
O
28
G
29
B
  1. B-Explain the return Policy to customer
  2. O-Assist a customer with a damaged item during shipping.
  3. B-Recommend a product for a special occasion (e.g., birthdays, holidays).
  4. I-Handle a customer with an expired coupon
  5. N-Provide information on upcoming sales or promotions.
  6. I-Assist a customer with a defective product
  7. I-Explain the benefits of a store loyalty program
  8. O-Handle a customer inquiry about a product recall.
  9. O-Explain the benefits of extended warranties.
  10. I-Suggest complementary products during a sale
  11. N-Offer assistance with gift wrapping
  12. G-Handle a customer dispute regarding a transaction.
  13. I-Deal with a customer returning an unwanted gift.
  14. N-Provide information about store hours and locations.
  15. G-Assist a customer with a forgotten password for their online account.
  16. G-Assist a customer with a bulk or large quantity purchase
  17. I-Resolve an out-of-stock item inquiry
  18. B-Provide assistance with sizing or fit
  19. O-Recommend seasonal or trending products
  20. B-Help a customer redeem a gift card.
  21. G-Recommend a product based on customer preferences
  22. N-Deal with a customer requesting a price match
  23. O-Offer a discount to a loyal customer.
  24. N-Handle a customer dispute regarding a transaction.
  25. G-Explain the process of ordering an item not in stock.
  26. B-Help Customer Find Specific Product in Store
  27. O-Provide guidance on using a store's mobile app.
  28. G-Address a customer's dissatisfaction with a product.
  29. B-Handle a customer complaint about long checkout lines