Deal with acustomerrequesting aprice matchAssist acustomerwith a bulk orlarge quantitypurchaseRecommenda productbased oncustomerpreferencesExplain thebenefits ofextendedwarranties.Assist acustomer with aforgottenpassword fortheir onlineaccount.Assist acustomerwith adefectiveproductHelpCustomerFind SpecificProduct inStoreHelp acustomerredeem agift card.Handle acustomerdisputeregarding atransaction.Resolvean out-of-stock iteminquiryProvideassistancewith sizingor fitOfferassistancewith giftwrappingHandle acustomerinquiry abouta productrecall.Provideguidance onusing astore'smobile app.Provideinformationon upcomingsales orpromotions.Offer adiscountto a loyalcustomer.Handle acustomerwith anexpiredcouponDeal with acustomerreturning anunwantedgift.Suggestcomplementaryproducts duringa saleProvideinformationabout storehours andlocations.Recommendseasonal ortrendingproductsExplain thebenefits of astore loyaltyprogramHandle acustomerdisputeregarding atransaction.Address acustomer'sdissatisfactionwith aproduct.Handle acustomercomplaintabout longcheckout linesExplainthe returnPolicy tocustomerExplain theprocess ofordering anitem not instock.Recommend aproduct for aspecialoccasion (e.g.,birthdays,holidays).Assist acustomer witha damageditem duringshipping.Deal with acustomerrequesting aprice matchAssist acustomerwith a bulk orlarge quantitypurchaseRecommenda productbased oncustomerpreferencesExplain thebenefits ofextendedwarranties.Assist acustomer with aforgottenpassword fortheir onlineaccount.Assist acustomerwith adefectiveproductHelpCustomerFind SpecificProduct inStoreHelp acustomerredeem agift card.Handle acustomerdisputeregarding atransaction.Resolvean out-of-stock iteminquiryProvideassistancewith sizingor fitOfferassistancewith giftwrappingHandle acustomerinquiry abouta productrecall.Provideguidance onusing astore'smobile app.Provideinformationon upcomingsales orpromotions.Offer adiscountto a loyalcustomer.Handle acustomerwith anexpiredcouponDeal with acustomerreturning anunwantedgift.Suggestcomplementaryproducts duringa saleProvideinformationabout storehours andlocations.Recommendseasonal ortrendingproductsExplain thebenefits of astore loyaltyprogramHandle acustomerdisputeregarding atransaction.Address acustomer'sdissatisfactionwith aproduct.Handle acustomercomplaintabout longcheckout linesExplainthe returnPolicy tocustomerExplain theprocess ofordering anitem not instock.Recommend aproduct for aspecialoccasion (e.g.,birthdays,holidays).Assist acustomer witha damageditem duringshipping.

Customer Relationship Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
G
4
O
5
G
6
I
7
B
8
B
9
G
10
I
11
B
12
N
13
O
14
O
15
N
16
O
17
I
18
I
19
I
20
N
21
O
22
I
23
N
24
G
25
B
26
B
27
G
28
B
29
O
  1. N-Deal with a customer requesting a price match
  2. G-Assist a customer with a bulk or large quantity purchase
  3. G-Recommend a product based on customer preferences
  4. O-Explain the benefits of extended warranties.
  5. G-Assist a customer with a forgotten password for their online account.
  6. I-Assist a customer with a defective product
  7. B-Help Customer Find Specific Product in Store
  8. B-Help a customer redeem a gift card.
  9. G-Handle a customer dispute regarding a transaction.
  10. I-Resolve an out-of-stock item inquiry
  11. B-Provide assistance with sizing or fit
  12. N-Offer assistance with gift wrapping
  13. O-Handle a customer inquiry about a product recall.
  14. O-Provide guidance on using a store's mobile app.
  15. N-Provide information on upcoming sales or promotions.
  16. O-Offer a discount to a loyal customer.
  17. I-Handle a customer with an expired coupon
  18. I-Deal with a customer returning an unwanted gift.
  19. I-Suggest complementary products during a sale
  20. N-Provide information about store hours and locations.
  21. O-Recommend seasonal or trending products
  22. I-Explain the benefits of a store loyalty program
  23. N-Handle a customer dispute regarding a transaction.
  24. G-Address a customer's dissatisfaction with a product.
  25. B-Handle a customer complaint about long checkout lines
  26. B-Explain the return Policy to customer
  27. G-Explain the process of ordering an item not in stock.
  28. B-Recommend a product for a special occasion (e.g., birthdays, holidays).
  29. O-Assist a customer with a damaged item during shipping.