Explain theprocess ofordering anitem not instock.Deal with acustomerrequesting aprice matchHandle acustomerdisputeregarding atransaction.Provideassistancewith sizingor fitRecommenda productbased oncustomerpreferencesAssist acustomerwith adefectiveproductDeal with acustomerreturning anunwantedgift.Offer adiscountto a loyalcustomer.HelpCustomerFind SpecificProduct inStoreAssist acustomer witha damageditem duringshipping.Handle acustomercomplaintabout longcheckout linesProvideinformationon upcomingsales orpromotions.Help acustomerredeem agift card.Recommendseasonal ortrendingproductsRecommend aproduct for aspecialoccasion (e.g.,birthdays,holidays).Address acustomer'sdissatisfactionwith aproduct.Assist acustomerwith a bulk orlarge quantitypurchaseProvideinformationabout storehours andlocations.Suggestcomplementaryproducts duringa saleAssist acustomer with aforgottenpassword fortheir onlineaccount.Handle acustomerinquiry abouta productrecall.Handle acustomerwith anexpiredcouponExplainthe returnPolicy tocustomerResolvean out-of-stock iteminquiryExplain thebenefits of astore loyaltyprogramOfferassistancewith giftwrappingExplain thebenefits ofextendedwarranties.Provideguidance onusing astore'smobile app.Handle acustomerdisputeregarding atransaction.Explain theprocess ofordering anitem not instock.Deal with acustomerrequesting aprice matchHandle acustomerdisputeregarding atransaction.Provideassistancewith sizingor fitRecommenda productbased oncustomerpreferencesAssist acustomerwith adefectiveproductDeal with acustomerreturning anunwantedgift.Offer adiscountto a loyalcustomer.HelpCustomerFind SpecificProduct inStoreAssist acustomer witha damageditem duringshipping.Handle acustomercomplaintabout longcheckout linesProvideinformationon upcomingsales orpromotions.Help acustomerredeem agift card.Recommendseasonal ortrendingproductsRecommend aproduct for aspecialoccasion (e.g.,birthdays,holidays).Address acustomer'sdissatisfactionwith aproduct.Assist acustomerwith a bulk orlarge quantitypurchaseProvideinformationabout storehours andlocations.Suggestcomplementaryproducts duringa saleAssist acustomer with aforgottenpassword fortheir onlineaccount.Handle acustomerinquiry abouta productrecall.Handle acustomerwith anexpiredcouponExplainthe returnPolicy tocustomerResolvean out-of-stock iteminquiryExplain thebenefits of astore loyaltyprogramOfferassistancewith giftwrappingExplain thebenefits ofextendedwarranties.Provideguidance onusing astore'smobile app.Handle acustomerdisputeregarding atransaction.

Customer Relationship Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
N
4
B
5
G
6
I
7
I
8
O
9
B
10
O
11
B
12
N
13
B
14
O
15
B
16
G
17
G
18
N
19
I
20
G
21
O
22
I
23
B
24
I
25
I
26
N
27
O
28
O
29
G
  1. G-Explain the process of ordering an item not in stock.
  2. N-Deal with a customer requesting a price match
  3. N-Handle a customer dispute regarding a transaction.
  4. B-Provide assistance with sizing or fit
  5. G-Recommend a product based on customer preferences
  6. I-Assist a customer with a defective product
  7. I-Deal with a customer returning an unwanted gift.
  8. O-Offer a discount to a loyal customer.
  9. B-Help Customer Find Specific Product in Store
  10. O-Assist a customer with a damaged item during shipping.
  11. B-Handle a customer complaint about long checkout lines
  12. N-Provide information on upcoming sales or promotions.
  13. B-Help a customer redeem a gift card.
  14. O-Recommend seasonal or trending products
  15. B-Recommend a product for a special occasion (e.g., birthdays, holidays).
  16. G-Address a customer's dissatisfaction with a product.
  17. G-Assist a customer with a bulk or large quantity purchase
  18. N-Provide information about store hours and locations.
  19. I-Suggest complementary products during a sale
  20. G-Assist a customer with a forgotten password for their online account.
  21. O-Handle a customer inquiry about a product recall.
  22. I-Handle a customer with an expired coupon
  23. B-Explain the return Policy to customer
  24. I-Resolve an out-of-stock item inquiry
  25. I-Explain the benefits of a store loyalty program
  26. N-Offer assistance with gift wrapping
  27. O-Explain the benefits of extended warranties.
  28. O-Provide guidance on using a store's mobile app.
  29. G-Handle a customer dispute regarding a transaction.