(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Suggest complementary products during a sale
O-Recommend seasonal or trending products
G-Assist a customer with a forgotten password for their online account.
G-Recommend a product based on customer preferences
I-Resolve an out-of-stock item inquiry
B-Provide assistance with sizing or fit
O-Explain the benefits of extended warranties.
O-Assist a customer with a damaged item during shipping.
N-Offer assistance with gift wrapping
B-Explain the return Policy to customer
N-Deal with a customer requesting a price match
O-Offer a discount to a loyal customer.
G-Assist a customer with a bulk or large quantity purchase
N-Provide information about store hours and locations.
I-Handle a customer with an expired coupon
I-Explain the benefits of a store loyalty program
O-Provide guidance on using a store's mobile app.
N-Handle a customer dispute regarding a transaction.
B-Handle a customer complaint about long checkout lines
I-Assist a customer with a defective product
O-Handle a customer inquiry about a product recall.
G-Handle a customer dispute regarding a transaction.
G-Address a customer's dissatisfaction with a product.
B-Help a customer redeem a gift card.
B-Recommend a product for a special occasion (e.g., birthdays, holidays).
N-Provide information on upcoming sales or promotions.
I-Deal with a customer returning an unwanted gift.
G-Explain the process of ordering an item not in stock.
