Talked to aguest thatlives in yoursame stateThankedacoworkerAttempted tonegotiatecomp beforecalling hotlinefor increaseSearchedSharepointand foundthe answeryou neededWelcomeda guesthomeReceived acomplimentfrom aguestAttendedgamesessionsall weekShared aTip inTeamChatHad ahealthylunchBuiltrapportwith aguestCalled aguest backsame dayto resolveResolved acase withcompensationwithinguideliensSuccessfullyde-escalated aguestTooklunchon timeShared aworkappropriategif or memein Team chatHelped aguest withtheirTripMateClaimGave atleast 3guests yourextensionAsked atleast 3probingquestionsIssued anAirDowngradeRefundProvided FirstCallResolution onat least 3 callsthis weekHelpeda teammemberLearnedsomethingnew inHelpJuiceLearnedsomethingnew abouta coworkerNegotiatedan FCV for aguestdemandingcash refundTalked to aguest thatlives in yoursame stateThankedacoworkerAttempted tonegotiatecomp beforecalling hotlinefor increaseSearchedSharepointand foundthe answeryou neededWelcomeda guesthomeReceived acomplimentfrom aguestAttendedgamesessionsall weekShared aTip inTeamChatHad ahealthylunchBuiltrapportwith aguestCalled aguest backsame dayto resolveResolved acase withcompensationwithinguideliensSuccessfullyde-escalated aguestTooklunchon timeShared aworkappropriategif or memein Team chatHelped aguest withtheirTripMateClaimGave atleast 3guests yourextensionAsked atleast 3probingquestionsIssued anAirDowngradeRefundProvided FirstCallResolution onat least 3 callsthis weekHelpeda teammemberLearnedsomethingnew inHelpJuiceLearnedsomethingnew abouta coworkerNegotiatedan FCV for aguestdemandingcash refund

CUSTOMER SERVICE APPRECIATION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talked to a guest that lives in your same state
  2. Thanked a coworker
  3. Attempted to negotiate comp before calling hotline for increase
  4. Searched Sharepoint and found the answer you needed
  5. Welcomed a guest home
  6. Received a compliment from a guest
  7. Attended game sessions all week
  8. Shared a Tip in Team Chat
  9. Had a healthy lunch
  10. Built rapport with a guest
  11. Called a guest back same day to resolve
  12. Resolved a case with compensation within guideliens
  13. Successfully de-escalated a guest
  14. Took lunch on time
  15. Shared a work appropriate gif or meme in Team chat
  16. Helped a guest with their TripMate Claim
  17. Gave at least 3 guests your extension
  18. Asked at least 3 probing questions
  19. Issued an Air Downgrade Refund
  20. Provided First Call Resolution on at least 3 calls this week
  21. Helped a team member
  22. Learned something new in HelpJuice
  23. Learned something new about a coworker
  24. Negotiated an FCV for a guest demanding cash refund