Had ahealthylunchSearchedSharepointand foundthe answeryou neededCalled aguest backsame dayto resolveWelcomeda guesthomeTooklunchon timeIssued anAirDowngradeRefundShared aworkappropriategif or memein Team chatAsked atleast 3probingquestionsThankedacoworkerShared aTip inTeamChatLearnedsomethingnew inHelpJuiceHelpeda teammemberNegotiatedan FCV for aguestdemandingcash refundProvided FirstCallResolution onat least 3 callsthis weekBuiltrapportwith aguestLearnedsomethingnew abouta coworkerAttempted tonegotiatecomp beforecalling hotlinefor increaseAttendedgamesessionsall weekResolved acase withcompensationwithinguideliensSuccessfullyde-escalated aguestHelped aguest withtheirTripMateClaimGave atleast 3guests yourextensionTalked to aguest thatlives in yoursame stateReceived acomplimentfrom aguestHad ahealthylunchSearchedSharepointand foundthe answeryou neededCalled aguest backsame dayto resolveWelcomeda guesthomeTooklunchon timeIssued anAirDowngradeRefundShared aworkappropriategif or memein Team chatAsked atleast 3probingquestionsThankedacoworkerShared aTip inTeamChatLearnedsomethingnew inHelpJuiceHelpeda teammemberNegotiatedan FCV for aguestdemandingcash refundProvided FirstCallResolution onat least 3 callsthis weekBuiltrapportwith aguestLearnedsomethingnew abouta coworkerAttempted tonegotiatecomp beforecalling hotlinefor increaseAttendedgamesessionsall weekResolved acase withcompensationwithinguideliensSuccessfullyde-escalated aguestHelped aguest withtheirTripMateClaimGave atleast 3guests yourextensionTalked to aguest thatlives in yoursame stateReceived acomplimentfrom aguest

CUSTOMER SERVICE APPRECIATION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a healthy lunch
  2. Searched Sharepoint and found the answer you needed
  3. Called a guest back same day to resolve
  4. Welcomed a guest home
  5. Took lunch on time
  6. Issued an Air Downgrade Refund
  7. Shared a work appropriate gif or meme in Team chat
  8. Asked at least 3 probing questions
  9. Thanked a coworker
  10. Shared a Tip in Team Chat
  11. Learned something new in HelpJuice
  12. Helped a team member
  13. Negotiated an FCV for a guest demanding cash refund
  14. Provided First Call Resolution on at least 3 calls this week
  15. Built rapport with a guest
  16. Learned something new about a coworker
  17. Attempted to negotiate comp before calling hotline for increase
  18. Attended game sessions all week
  19. Resolved a case with compensation within guideliens
  20. Successfully de-escalated a guest
  21. Helped a guest with their TripMate Claim
  22. Gave at least 3 guests your extension
  23. Talked to a guest that lives in your same state
  24. Received a compliment from a guest