Successfullyde-escalated aguestProvided FirstCallResolution onat least 3 callsthis weekTooklunchon timeReceived acomplimentfrom aguestResolved acase withcompensationwithinguideliensHad ahealthylunchWelcomeda guesthomeAsked atleast 3probingquestionsAttempted tonegotiatecomp beforecalling hotlinefor increaseLearnedsomethingnew abouta coworkerSearchedSharepointand foundthe answeryou neededBuiltrapportwith aguestIssued anAirDowngradeRefundCalled aguest backsame dayto resolveHelped aguest withtheirTripMateClaimHelpeda teammemberThankedacoworkerShared aworkappropriategif or memein Team chatLearnedsomethingnew inHelpJuiceNegotiatedan FCV for aguestdemandingcash refundAttendedgamesessionsall weekTalked to aguest thatlives in yoursame stateGave atleast 3guests yourextensionShared aTip inTeamChatSuccessfullyde-escalated aguestProvided FirstCallResolution onat least 3 callsthis weekTooklunchon timeReceived acomplimentfrom aguestResolved acase withcompensationwithinguideliensHad ahealthylunchWelcomeda guesthomeAsked atleast 3probingquestionsAttempted tonegotiatecomp beforecalling hotlinefor increaseLearnedsomethingnew abouta coworkerSearchedSharepointand foundthe answeryou neededBuiltrapportwith aguestIssued anAirDowngradeRefundCalled aguest backsame dayto resolveHelped aguest withtheirTripMateClaimHelpeda teammemberThankedacoworkerShared aworkappropriategif or memein Team chatLearnedsomethingnew inHelpJuiceNegotiatedan FCV for aguestdemandingcash refundAttendedgamesessionsall weekTalked to aguest thatlives in yoursame stateGave atleast 3guests yourextensionShared aTip inTeamChat

CUSTOMER SERVICE APPRECIATION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Successfully de-escalated a guest
  2. Provided First Call Resolution on at least 3 calls this week
  3. Took lunch on time
  4. Received a compliment from a guest
  5. Resolved a case with compensation within guideliens
  6. Had a healthy lunch
  7. Welcomed a guest home
  8. Asked at least 3 probing questions
  9. Attempted to negotiate comp before calling hotline for increase
  10. Learned something new about a coworker
  11. Searched Sharepoint and found the answer you needed
  12. Built rapport with a guest
  13. Issued an Air Downgrade Refund
  14. Called a guest back same day to resolve
  15. Helped a guest with their TripMate Claim
  16. Helped a team member
  17. Thanked a coworker
  18. Shared a work appropriate gif or meme in Team chat
  19. Learned something new in HelpJuice
  20. Negotiated an FCV for a guest demanding cash refund
  21. Attended game sessions all week
  22. Talked to a guest that lives in your same state
  23. Gave at least 3 guests your extension
  24. Shared a Tip in Team Chat