Shared aworkappropriategif or memein Team chatShared aTip inTeamChatAttendedgamesessionsall weekWelcomeda guesthomeCalled aguest backsame dayto resolveSearchedSharepointand foundthe answeryou neededNegotiatedan FCV for aguestdemandingcash refundLearnedsomethingnew abouta coworkerHelpeda teammemberAttempted tonegotiatecomp beforecalling hotlinefor increaseThankedacoworkerReceived acomplimentfrom aguestBuiltrapportwith aguestResolved acase withcompensationwithinguideliensProvided FirstCallResolution onat least 3 callsthis weekTalked to aguest thatlives in yoursame stateLearnedsomethingnew inHelpJuiceHad ahealthylunchIssued anAirDowngradeRefundAsked atleast 3probingquestionsGave atleast 3guests yourextensionSuccessfullyde-escalated aguestHelped aguest withtheirTripMateClaimTooklunchon timeShared aworkappropriategif or memein Team chatShared aTip inTeamChatAttendedgamesessionsall weekWelcomeda guesthomeCalled aguest backsame dayto resolveSearchedSharepointand foundthe answeryou neededNegotiatedan FCV for aguestdemandingcash refundLearnedsomethingnew abouta coworkerHelpeda teammemberAttempted tonegotiatecomp beforecalling hotlinefor increaseThankedacoworkerReceived acomplimentfrom aguestBuiltrapportwith aguestResolved acase withcompensationwithinguideliensProvided FirstCallResolution onat least 3 callsthis weekTalked to aguest thatlives in yoursame stateLearnedsomethingnew inHelpJuiceHad ahealthylunchIssued anAirDowngradeRefundAsked atleast 3probingquestionsGave atleast 3guests yourextensionSuccessfullyde-escalated aguestHelped aguest withtheirTripMateClaimTooklunchon time

CUSTOMER SERVICE APPRECIATION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shared a work appropriate gif or meme in Team chat
  2. Shared a Tip in Team Chat
  3. Attended game sessions all week
  4. Welcomed a guest home
  5. Called a guest back same day to resolve
  6. Searched Sharepoint and found the answer you needed
  7. Negotiated an FCV for a guest demanding cash refund
  8. Learned something new about a coworker
  9. Helped a team member
  10. Attempted to negotiate comp before calling hotline for increase
  11. Thanked a coworker
  12. Received a compliment from a guest
  13. Built rapport with a guest
  14. Resolved a case with compensation within guideliens
  15. Provided First Call Resolution on at least 3 calls this week
  16. Talked to a guest that lives in your same state
  17. Learned something new in HelpJuice
  18. Had a healthy lunch
  19. Issued an Air Downgrade Refund
  20. Asked at least 3 probing questions
  21. Gave at least 3 guests your extension
  22. Successfully de-escalated a guest
  23. Helped a guest with their TripMate Claim
  24. Took lunch on time