Called aguest backsame dayto resolveAttempted tonegotiatecomp beforecalling hotlinefor increaseAttendedgamesessionsall weekHelped aguest withtheirTripMateClaimLearnedsomethingnew abouta coworkerResolved acase withcompensationwithinguideliensTooklunchon timeHad ahealthylunchProvided FirstCallResolution onat least 3 callsthis weekSearchedSharepointand foundthe answeryou neededShared aworkappropriategif or memein Team chatWelcomeda guesthomeReceived acomplimentfrom aguestLearnedsomethingnew inHelpJuiceAsked atleast 3probingquestionsSuccessfullyde-escalated aguestNegotiatedan FCV for aguestdemandingcash refundTalked to aguest thatlives in yoursame stateGave atleast 3guests yourextensionShared aTip inTeamChatThankedacoworkerIssued anAirDowngradeRefundBuiltrapportwith aguestHelpeda teammemberCalled aguest backsame dayto resolveAttempted tonegotiatecomp beforecalling hotlinefor increaseAttendedgamesessionsall weekHelped aguest withtheirTripMateClaimLearnedsomethingnew abouta coworkerResolved acase withcompensationwithinguideliensTooklunchon timeHad ahealthylunchProvided FirstCallResolution onat least 3 callsthis weekSearchedSharepointand foundthe answeryou neededShared aworkappropriategif or memein Team chatWelcomeda guesthomeReceived acomplimentfrom aguestLearnedsomethingnew inHelpJuiceAsked atleast 3probingquestionsSuccessfullyde-escalated aguestNegotiatedan FCV for aguestdemandingcash refundTalked to aguest thatlives in yoursame stateGave atleast 3guests yourextensionShared aTip inTeamChatThankedacoworkerIssued anAirDowngradeRefundBuiltrapportwith aguestHelpeda teammember

CUSTOMER SERVICE APPRECIATION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called a guest back same day to resolve
  2. Attempted to negotiate comp before calling hotline for increase
  3. Attended game sessions all week
  4. Helped a guest with their TripMate Claim
  5. Learned something new about a coworker
  6. Resolved a case with compensation within guideliens
  7. Took lunch on time
  8. Had a healthy lunch
  9. Provided First Call Resolution on at least 3 calls this week
  10. Searched Sharepoint and found the answer you needed
  11. Shared a work appropriate gif or meme in Team chat
  12. Welcomed a guest home
  13. Received a compliment from a guest
  14. Learned something new in HelpJuice
  15. Asked at least 3 probing questions
  16. Successfully de-escalated a guest
  17. Negotiated an FCV for a guest demanding cash refund
  18. Talked to a guest that lives in your same state
  19. Gave at least 3 guests your extension
  20. Shared a Tip in Team Chat
  21. Thanked a coworker
  22. Issued an Air Downgrade Refund
  23. Built rapport with a guest
  24. Helped a team member