ThankedacoworkerGave atleast 3guests yourextensionResolved acase withcompensationwithinguideliensAttendedgamesessionsall weekHelpeda teammemberAsked atleast 3probingquestionsSuccessfullyde-escalated aguestHad ahealthylunchLearnedsomethingnew abouta coworkerIssued anAirDowngradeRefundProvided FirstCallResolution onat least 3 callsthis weekShared aTip inTeamChatSearchedSharepointand foundthe answeryou neededCalled aguest backsame dayto resolveLearnedsomethingnew inHelpJuiceWelcomeda guesthomeAttempted tonegotiatecomp beforecalling hotlinefor increaseTalked to aguest thatlives in yoursame stateBuiltrapportwith aguestHelped aguest withtheirTripMateClaimReceived acomplimentfrom aguestShared aworkappropriategif or memein Team chatNegotiatedan FCV for aguestdemandingcash refundTooklunchon timeThankedacoworkerGave atleast 3guests yourextensionResolved acase withcompensationwithinguideliensAttendedgamesessionsall weekHelpeda teammemberAsked atleast 3probingquestionsSuccessfullyde-escalated aguestHad ahealthylunchLearnedsomethingnew abouta coworkerIssued anAirDowngradeRefundProvided FirstCallResolution onat least 3 callsthis weekShared aTip inTeamChatSearchedSharepointand foundthe answeryou neededCalled aguest backsame dayto resolveLearnedsomethingnew inHelpJuiceWelcomeda guesthomeAttempted tonegotiatecomp beforecalling hotlinefor increaseTalked to aguest thatlives in yoursame stateBuiltrapportwith aguestHelped aguest withtheirTripMateClaimReceived acomplimentfrom aguestShared aworkappropriategif or memein Team chatNegotiatedan FCV for aguestdemandingcash refundTooklunchon time

CUSTOMER SERVICE APPRECIATION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked a coworker
  2. Gave at least 3 guests your extension
  3. Resolved a case with compensation within guideliens
  4. Attended game sessions all week
  5. Helped a team member
  6. Asked at least 3 probing questions
  7. Successfully de-escalated a guest
  8. Had a healthy lunch
  9. Learned something new about a coworker
  10. Issued an Air Downgrade Refund
  11. Provided First Call Resolution on at least 3 calls this week
  12. Shared a Tip in Team Chat
  13. Searched Sharepoint and found the answer you needed
  14. Called a guest back same day to resolve
  15. Learned something new in HelpJuice
  16. Welcomed a guest home
  17. Attempted to negotiate comp before calling hotline for increase
  18. Talked to a guest that lives in your same state
  19. Built rapport with a guest
  20. Helped a guest with their TripMate Claim
  21. Received a compliment from a guest
  22. Shared a work appropriate gif or meme in Team chat
  23. Negotiated an FCV for a guest demanding cash refund
  24. Took lunch on time