Gave atleast 3guests yourextensionReceived acomplimentfrom aguestAsked atleast 3probingquestionsShared aworkappropriategif or memein Team chatThankedacoworkerHelped aguest withtheirTripMateClaimWelcomeda guesthomeHelpeda teammemberBuiltrapportwith aguestCalled aguest backsame dayto resolveAttendedgamesessionsall weekShared aTip inTeamChatLearnedsomethingnew inHelpJuiceLearnedsomethingnew abouta coworkerNegotiatedan FCV for aguestdemandingcash refundProvided FirstCallResolution onat least 3 callsthis weekSuccessfullyde-escalated aguestTalked to aguest thatlives in yoursame stateHad ahealthylunchAttempted tonegotiatecomp beforecalling hotlinefor increaseIssued anAirDowngradeRefundTooklunchon timeSearchedSharepointand foundthe answeryou neededResolved acase withcompensationwithinguideliensGave atleast 3guests yourextensionReceived acomplimentfrom aguestAsked atleast 3probingquestionsShared aworkappropriategif or memein Team chatThankedacoworkerHelped aguest withtheirTripMateClaimWelcomeda guesthomeHelpeda teammemberBuiltrapportwith aguestCalled aguest backsame dayto resolveAttendedgamesessionsall weekShared aTip inTeamChatLearnedsomethingnew inHelpJuiceLearnedsomethingnew abouta coworkerNegotiatedan FCV for aguestdemandingcash refundProvided FirstCallResolution onat least 3 callsthis weekSuccessfullyde-escalated aguestTalked to aguest thatlives in yoursame stateHad ahealthylunchAttempted tonegotiatecomp beforecalling hotlinefor increaseIssued anAirDowngradeRefundTooklunchon timeSearchedSharepointand foundthe answeryou neededResolved acase withcompensationwithinguideliens

CUSTOMER SERVICE APPRECIATION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Gave at least 3 guests your extension
  2. Received a compliment from a guest
  3. Asked at least 3 probing questions
  4. Shared a work appropriate gif or meme in Team chat
  5. Thanked a coworker
  6. Helped a guest with their TripMate Claim
  7. Welcomed a guest home
  8. Helped a team member
  9. Built rapport with a guest
  10. Called a guest back same day to resolve
  11. Attended game sessions all week
  12. Shared a Tip in Team Chat
  13. Learned something new in HelpJuice
  14. Learned something new about a coworker
  15. Negotiated an FCV for a guest demanding cash refund
  16. Provided First Call Resolution on at least 3 calls this week
  17. Successfully de-escalated a guest
  18. Talked to a guest that lives in your same state
  19. Had a healthy lunch
  20. Attempted to negotiate comp before calling hotline for increase
  21. Issued an Air Downgrade Refund
  22. Took lunch on time
  23. Searched Sharepoint and found the answer you needed
  24. Resolved a case with compensation within guideliens