Shared aTip inTeamChatGave atleast 3guests yourextensionNegotiatedan FCV for aguestdemandingcash refundTalked to aguest thatlives in yoursame stateSuccessfullyde-escalated aguestHelpeda teammemberBuiltrapportwith aguestTooklunchon timeSearchedSharepointand foundthe answeryou neededAttendedgamesessionsall weekShared aworkappropriategif or memein Team chatHelped aguest withtheirTripMateClaimIssued anAirDowngradeRefundReceived acomplimentfrom aguestAsked atleast 3probingquestionsThankedacoworkerCalled aguest backsame dayto resolveResolved acase withcompensationwithinguideliensProvided FirstCallResolution onat least 3 callsthis weekHad ahealthylunchAttempted tonegotiatecomp beforecalling hotlinefor increaseLearnedsomethingnew abouta coworkerLearnedsomethingnew inHelpJuiceWelcomeda guesthomeShared aTip inTeamChatGave atleast 3guests yourextensionNegotiatedan FCV for aguestdemandingcash refundTalked to aguest thatlives in yoursame stateSuccessfullyde-escalated aguestHelpeda teammemberBuiltrapportwith aguestTooklunchon timeSearchedSharepointand foundthe answeryou neededAttendedgamesessionsall weekShared aworkappropriategif or memein Team chatHelped aguest withtheirTripMateClaimIssued anAirDowngradeRefundReceived acomplimentfrom aguestAsked atleast 3probingquestionsThankedacoworkerCalled aguest backsame dayto resolveResolved acase withcompensationwithinguideliensProvided FirstCallResolution onat least 3 callsthis weekHad ahealthylunchAttempted tonegotiatecomp beforecalling hotlinefor increaseLearnedsomethingnew abouta coworkerLearnedsomethingnew inHelpJuiceWelcomeda guesthome

CUSTOMER SERVICE APPRECIATION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Shared a Tip in Team Chat
  2. Gave at least 3 guests your extension
  3. Negotiated an FCV for a guest demanding cash refund
  4. Talked to a guest that lives in your same state
  5. Successfully de-escalated a guest
  6. Helped a team member
  7. Built rapport with a guest
  8. Took lunch on time
  9. Searched Sharepoint and found the answer you needed
  10. Attended game sessions all week
  11. Shared a work appropriate gif or meme in Team chat
  12. Helped a guest with their TripMate Claim
  13. Issued an Air Downgrade Refund
  14. Received a compliment from a guest
  15. Asked at least 3 probing questions
  16. Thanked a coworker
  17. Called a guest back same day to resolve
  18. Resolved a case with compensation within guideliens
  19. Provided First Call Resolution on at least 3 calls this week
  20. Had a healthy lunch
  21. Attempted to negotiate comp before calling hotline for increase
  22. Learned something new about a coworker
  23. Learned something new in HelpJuice
  24. Welcomed a guest home