Gave atleast 3guests yourextensionWelcomeda guesthomeLearnedsomethingnew abouta coworkerAttempted tonegotiatecomp beforecalling hotlinefor increaseHad ahealthylunchIssued anAirDowngradeRefundProvided FirstCallResolution onat least 3 callsthis weekShared aworkappropriategif or memein Team chatAsked atleast 3probingquestionsCalled aguest backsame dayto resolveSuccessfullyde-escalated aguestLearnedsomethingnew inHelpJuiceTooklunchon timeNegotiatedan FCV for aguestdemandingcash refundHelpeda teammemberResolved acase withcompensationwithinguideliensThankedacoworkerTalked to aguest thatlives in yoursame stateHelped aguest withtheirTripMateClaimShared aTip inTeamChatBuiltrapportwith aguestReceived acomplimentfrom aguestAttendedgamesessionsall weekSearchedSharepointand foundthe answeryou neededGave atleast 3guests yourextensionWelcomeda guesthomeLearnedsomethingnew abouta coworkerAttempted tonegotiatecomp beforecalling hotlinefor increaseHad ahealthylunchIssued anAirDowngradeRefundProvided FirstCallResolution onat least 3 callsthis weekShared aworkappropriategif or memein Team chatAsked atleast 3probingquestionsCalled aguest backsame dayto resolveSuccessfullyde-escalated aguestLearnedsomethingnew inHelpJuiceTooklunchon timeNegotiatedan FCV for aguestdemandingcash refundHelpeda teammemberResolved acase withcompensationwithinguideliensThankedacoworkerTalked to aguest thatlives in yoursame stateHelped aguest withtheirTripMateClaimShared aTip inTeamChatBuiltrapportwith aguestReceived acomplimentfrom aguestAttendedgamesessionsall weekSearchedSharepointand foundthe answeryou needed

CUSTOMER SERVICE APPRECIATION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave at least 3 guests your extension
  2. Welcomed a guest home
  3. Learned something new about a coworker
  4. Attempted to negotiate comp before calling hotline for increase
  5. Had a healthy lunch
  6. Issued an Air Downgrade Refund
  7. Provided First Call Resolution on at least 3 calls this week
  8. Shared a work appropriate gif or meme in Team chat
  9. Asked at least 3 probing questions
  10. Called a guest back same day to resolve
  11. Successfully de-escalated a guest
  12. Learned something new in HelpJuice
  13. Took lunch on time
  14. Negotiated an FCV for a guest demanding cash refund
  15. Helped a team member
  16. Resolved a case with compensation within guideliens
  17. Thanked a coworker
  18. Talked to a guest that lives in your same state
  19. Helped a guest with their TripMate Claim
  20. Shared a Tip in Team Chat
  21. Built rapport with a guest
  22. Received a compliment from a guest
  23. Attended game sessions all week
  24. Searched Sharepoint and found the answer you needed