ThankedacoworkerWelcomeda guesthomeLearnedsomethingnew abouta coworkerShared aworkappropriategif or memein Team chatResolved acase withcompensationwithinguideliensGave atleast 3guests yourextensionCalled aguest backsame dayto resolveHelped aguest withtheirTripMateClaimHad ahealthylunchTooklunchon timeAsked atleast 3probingquestionsNegotiatedan FCV for aguestdemandingcash refundProvided FirstCallResolution onat least 3 callsthis weekSuccessfullyde-escalated aguestTalked to aguest thatlives in yoursame stateShared aTip inTeamChatIssued anAirDowngradeRefundSearchedSharepointand foundthe answeryou neededAttempted tonegotiatecomp beforecalling hotlinefor increaseReceived acomplimentfrom aguestLearnedsomethingnew inHelpJuiceBuiltrapportwith aguestHelpeda teammemberAttendedgamesessionsall weekThankedacoworkerWelcomeda guesthomeLearnedsomethingnew abouta coworkerShared aworkappropriategif or memein Team chatResolved acase withcompensationwithinguideliensGave atleast 3guests yourextensionCalled aguest backsame dayto resolveHelped aguest withtheirTripMateClaimHad ahealthylunchTooklunchon timeAsked atleast 3probingquestionsNegotiatedan FCV for aguestdemandingcash refundProvided FirstCallResolution onat least 3 callsthis weekSuccessfullyde-escalated aguestTalked to aguest thatlives in yoursame stateShared aTip inTeamChatIssued anAirDowngradeRefundSearchedSharepointand foundthe answeryou neededAttempted tonegotiatecomp beforecalling hotlinefor increaseReceived acomplimentfrom aguestLearnedsomethingnew inHelpJuiceBuiltrapportwith aguestHelpeda teammemberAttendedgamesessionsall week

CUSTOMER SERVICE APPRECIATION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked a coworker
  2. Welcomed a guest home
  3. Learned something new about a coworker
  4. Shared a work appropriate gif or meme in Team chat
  5. Resolved a case with compensation within guideliens
  6. Gave at least 3 guests your extension
  7. Called a guest back same day to resolve
  8. Helped a guest with their TripMate Claim
  9. Had a healthy lunch
  10. Took lunch on time
  11. Asked at least 3 probing questions
  12. Negotiated an FCV for a guest demanding cash refund
  13. Provided First Call Resolution on at least 3 calls this week
  14. Successfully de-escalated a guest
  15. Talked to a guest that lives in your same state
  16. Shared a Tip in Team Chat
  17. Issued an Air Downgrade Refund
  18. Searched Sharepoint and found the answer you needed
  19. Attempted to negotiate comp before calling hotline for increase
  20. Received a compliment from a guest
  21. Learned something new in HelpJuice
  22. Built rapport with a guest
  23. Helped a team member
  24. Attended game sessions all week