Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

First call resolution
Problem-solving skills
Personalization
Empathy
Service quality
Service culture
Effective communication
Service recovery
Customer loyalty
Timeliness
Customer support
Professionalism
Responsiveness
Customer feedback
Customer satisfaction
Customer-centric
Customer experience
Customer needs
Customer retention
Customer relationship
Respect
Follow-up and follow-through
Customer interaction
Active listening
Customer care
Service level agreement