Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Service level agreement
First call resolution
Service recovery
Customer-centric
Timeliness
Customer relationship
Customer care
Service culture
Empathy
Follow-up and follow-through
Service quality
Customer loyalty
Active listening
Customer support
Customer feedback
Problem-solving skills
Customer satisfaction
Effective communication
Responsiveness
Customer retention
Respect
Personalization
Customer interaction
Professionalism
Customer needs
Customer experience