Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Active listening
Customer-centric
Effective communication
Customer interaction
Follow-up and follow-through
Customer feedback
First call resolution
Customer loyalty
Professionalism
Respect
Customer retention
Customer support
Customer relationship
Service level agreement
Empathy
Service recovery
Service culture
Timeliness
Customer care
Responsiveness
Customer satisfaction
Personalization
Customer needs
Problem-solving skills
Customer experience
Service quality