Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Empathy
Responsiveness
Service quality
Follow-up and follow-through
Customer needs
Active listening
Service recovery
Service culture
Customer experience
Personalization
Timeliness
Effective communication
Customer-centric
Customer feedback
First call resolution
Customer support
Customer interaction
Customer loyalty
Customer relationship
Customer retention
Customer satisfaction
Customer care
Problem-solving skills
Respect
Service level agreement
Professionalism