Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Service level agreement
Professionalism
Customer support
Customer retention
Respect
Timeliness
Customer care
Empathy
Customer needs
Customer loyalty
Active listening
Follow-up and follow-through
Customer interaction
Service quality
Customer relationship
Customer experience
Customer satisfaction
Customer feedback
Responsiveness
Customer-centric
First call resolution
Service culture
Service recovery
Personalization
Problem-solving skills
Effective communication