Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Empathy
Service level agreement
First call resolution
Customer experience
Effective communication
Professionalism
Follow-up and follow-through
Customer support
Timeliness
Problem-solving skills
Customer relationship
Respect
Service quality
Personalization
Service recovery
Customer needs
Responsiveness
Customer retention
Customer satisfaction
Active listening
Customer interaction
Customer-centric
Service culture
Customer feedback
Customer loyalty
Customer care