Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Active listening
Effective communication
Customer satisfaction
Problem-solving skills
Respect
Service recovery
First call resolution
Customer feedback
Customer support
Customer retention
Service quality
Service level agreement
Follow-up and follow-through
Personalization
Professionalism
Responsiveness
Customer care
Customer relationship
Timeliness
Customer experience
Customer loyalty
Service culture
Customer needs
Customer-centric
Empathy
Customer interaction