Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Customer needs
Professionalism
Service culture
Active listening
Service level agreement
Customer experience
Problem-solving skills
Empathy
Personalization
Service quality
Follow-up and follow-through
Respect
Responsiveness
Customer loyalty
Customer satisfaction
Customer support
First call resolution
Customer interaction
Service recovery
Effective communication
Timeliness
Customer care
Customer retention
Customer relationship
Customer-centric
Customer feedback