Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Empathy
Customer feedback
Customer satisfaction
Customer experience
Problem-solving skills
Respect
Professionalism
Timeliness
Follow-up and follow-through
Responsiveness
Customer needs
Customer relationship
Effective communication
Customer support
Service culture
Customer-centric
Customer loyalty
Customer retention
First call resolution
Service recovery
Service quality
Customer interaction
Service level agreement
Personalization
Customer care
Active listening