APPROACHthe Guestsmile GreetenteringguestsHULAgreetwhiletaskingRecoveryDaily andOngoingPick it Up- CleanfloorsCleanDressingRoomsSpeedyPriceChecksLightningLanes 1 -Code 10proactiveLightningLanes 2 -EfficientTransactionsWalkieTalkieEtiquetteEveryGuestLeavesHappyASKOpenEndedQuestionsArt of theCart -OfferCartsThankYou!AuthenticEngagethewaitingguestPhoneAnswerEtiquetteEASDoubleCheckersDressCodeNameBadgeASSISTtheGuestGet to Yesinstead ofNoCashierSMILERestroomsCleanOngoingAWARE10 foot 10secondruleEmpoweredto ResolveAPPROACHthe Guestsmile GreetenteringguestsHULAgreetwhiletaskingRecoveryDaily andOngoingPick it Up- CleanfloorsCleanDressingRoomsSpeedyPriceChecksLightningLanes 1 -Code 10proactiveLightningLanes 2 -EfficientTransactionsWalkieTalkieEtiquetteEveryGuestLeavesHappyASKOpenEndedQuestionsArt of theCart -OfferCartsThankYou!AuthenticEngagethewaitingguestPhoneAnswerEtiquetteEASDoubleCheckersDressCodeNameBadgeASSISTtheGuestGet to Yesinstead ofNoCashierSMILERestroomsCleanOngoingAWARE10 foot 10secondruleEmpoweredto Resolve

Happy customer - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. APPROACH the Guest
  2. smile
  3. Greet entering guests
  4. HULA greet while tasking
  5. Recovery Daily and Ongoing
  6. Pick it Up - Clean floors
  7. Clean Dressing Rooms
  8. Speedy Price Checks
  9. Lightning Lanes 1 - Code 10 proactive
  10. Lightning Lanes 2 - Efficient Transactions
  11. Walkie Talkie Etiquette
  12. Every Guest Leaves Happy
  13. ASK Open Ended Questions
  14. Art of the Cart - Offer Carts
  15. Thank You! Authentic
  16. Engage the waiting guest
  17. Phone Answer Etiquette
  18. EAS Double Checkers
  19. Dress Code Name Badge
  20. ASSIST the Guest
  21. Get to Yes instead of No
  22. Cashier SMILE
  23. Restrooms Clean Ongoing
  24. AWARE 10 foot 10 second rule
  25. Empowered to Resolve