20AcceptedCalls3 Shoutoutsgiven orreceived inShoutoutschannel55TicketsTriaged60TicketsTriaged30AcceptedCalls90%CSAT inthe monthBecome aSME in atopic (4 onskills matrix)120TicketSolves90%CSAT inthe monthUse SLOmacro 5times1 TeamSuggestionSubmission65TicketsTriaged110TicketSolvesHost anupskillingsession12PositiveCSATReviews8 PositiveCSATReviews4 Shoutoutsgiven orreceived inShoutoutschannel90%CSAT inthe month90TicketSolves50TicketsTriaged10PositiveCSATReviews100TicketSolves2Recommendationsto Enhancing KB25AcceptedCalls20AcceptedCalls3 Shoutoutsgiven orreceived inShoutoutschannel55TicketsTriaged60TicketsTriaged30AcceptedCalls90%CSAT inthe monthBecome aSME in atopic (4 onskills matrix)120TicketSolves90%CSAT inthe monthUse SLOmacro 5times1 TeamSuggestionSubmission65TicketsTriaged110TicketSolvesHost anupskillingsession12PositiveCSATReviews8 PositiveCSATReviews4 Shoutoutsgiven orreceived inShoutoutschannel90%CSAT inthe month90TicketSolves50TicketsTriaged10PositiveCSATReviews100TicketSolves2Recommendationsto Enhancing KB25AcceptedCalls

Metrics Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 20 Accepted Calls
  2. 3 Shoutouts given or received in Shoutouts channel
  3. 55 Tickets Triaged
  4. 60 Tickets Triaged
  5. 30 Accepted Calls
  6. 90% CSAT in the month
  7. Become a SME in a topic (4 on skills matrix)
  8. 120 Ticket Solves
  9. 90% CSAT in the month
  10. Use SLO macro 5 times
  11. 1 Team Suggestion Submission
  12. 65 Tickets Triaged
  13. 110 Ticket Solves
  14. Host an upskilling session
  15. 12 Positive CSAT Reviews
  16. 8 Positive CSAT Reviews
  17. 4 Shoutouts given or received in Shoutouts channel
  18. 90% CSAT in the month
  19. 90 Ticket Solves
  20. 50 Tickets Triaged
  21. 10 Positive CSAT Reviews
  22. 100 Ticket Solves
  23. 2 Recommendations to Enhancing KB
  24. 25 Accepted Calls