65TicketsTriaged100TicketSolves1 TeamSuggestionSubmission90TicketSolves8 PositiveCSATReviews10PositiveCSATReviews60TicketsTriaged20AcceptedCalls4 Shoutoutsgiven orreceived inShoutoutschannel12PositiveCSATReviews50TicketsTriagedBecome aSME in atopic (4 onskills matrix)110TicketSolves120TicketSolves55TicketsTriaged3 Shoutoutsgiven orreceived inShoutoutschannel2Recommendationsto Enhancing KB90%CSAT inthe month90%CSAT inthe month90%CSAT inthe monthHost anupskillingsession30AcceptedCalls25AcceptedCallsUse SLOmacro 5times65TicketsTriaged100TicketSolves1 TeamSuggestionSubmission90TicketSolves8 PositiveCSATReviews10PositiveCSATReviews60TicketsTriaged20AcceptedCalls4 Shoutoutsgiven orreceived inShoutoutschannel12PositiveCSATReviews50TicketsTriagedBecome aSME in atopic (4 onskills matrix)110TicketSolves120TicketSolves55TicketsTriaged3 Shoutoutsgiven orreceived inShoutoutschannel2Recommendationsto Enhancing KB90%CSAT inthe month90%CSAT inthe month90%CSAT inthe monthHost anupskillingsession30AcceptedCalls25AcceptedCallsUse SLOmacro 5times

Metrics Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 65 Tickets Triaged
  2. 100 Ticket Solves
  3. 1 Team Suggestion Submission
  4. 90 Ticket Solves
  5. 8 Positive CSAT Reviews
  6. 10 Positive CSAT Reviews
  7. 60 Tickets Triaged
  8. 20 Accepted Calls
  9. 4 Shoutouts given or received in Shoutouts channel
  10. 12 Positive CSAT Reviews
  11. 50 Tickets Triaged
  12. Become a SME in a topic (4 on skills matrix)
  13. 110 Ticket Solves
  14. 120 Ticket Solves
  15. 55 Tickets Triaged
  16. 3 Shoutouts given or received in Shoutouts channel
  17. 2 Recommendations to Enhancing KB
  18. 90% CSAT in the month
  19. 90% CSAT in the month
  20. 90% CSAT in the month
  21. Host an upskilling session
  22. 30 Accepted Calls
  23. 25 Accepted Calls
  24. Use SLO macro 5 times