3 Shoutoutsgiven orreceived inShoutoutschannel20AcceptedCalls65TicketsTriaged10PositiveCSATReviews55TicketsTriaged110TicketSolves90TicketSolvesBecome aSME in atopic (4 onskills matrix)Use SLOmacro 5times25AcceptedCalls120TicketSolves60TicketsTriagedHost anupskillingsession4 Shoutoutsgiven orreceived inShoutoutschannel30AcceptedCalls90%CSAT inthe month90%CSAT inthe month12PositiveCSATReviews50TicketsTriaged90%CSAT inthe month8 PositiveCSATReviews100TicketSolves1 TeamSuggestionSubmission2Recommendationsto Enhancing KB3 Shoutoutsgiven orreceived inShoutoutschannel20AcceptedCalls65TicketsTriaged10PositiveCSATReviews55TicketsTriaged110TicketSolves90TicketSolvesBecome aSME in atopic (4 onskills matrix)Use SLOmacro 5times25AcceptedCalls120TicketSolves60TicketsTriagedHost anupskillingsession4 Shoutoutsgiven orreceived inShoutoutschannel30AcceptedCalls90%CSAT inthe month90%CSAT inthe month12PositiveCSATReviews50TicketsTriaged90%CSAT inthe month8 PositiveCSATReviews100TicketSolves1 TeamSuggestionSubmission2Recommendationsto Enhancing KB

Metrics Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 Shoutouts given or received in Shoutouts channel
  2. 20 Accepted Calls
  3. 65 Tickets Triaged
  4. 10 Positive CSAT Reviews
  5. 55 Tickets Triaged
  6. 110 Ticket Solves
  7. 90 Ticket Solves
  8. Become a SME in a topic (4 on skills matrix)
  9. Use SLO macro 5 times
  10. 25 Accepted Calls
  11. 120 Ticket Solves
  12. 60 Tickets Triaged
  13. Host an upskilling session
  14. 4 Shoutouts given or received in Shoutouts channel
  15. 30 Accepted Calls
  16. 90% CSAT in the month
  17. 90% CSAT in the month
  18. 12 Positive CSAT Reviews
  19. 50 Tickets Triaged
  20. 90% CSAT in the month
  21. 8 Positive CSAT Reviews
  22. 100 Ticket Solves
  23. 1 Team Suggestion Submission
  24. 2 Recommendations to Enhancing KB