Host anupskillingsession90TicketSolves3 Shoutoutsgiven orreceived inShoutoutschannel120TicketSolves8 PositiveCSATReviews20AcceptedCalls4 Shoutoutsgiven orreceived inShoutoutschannel10PositiveCSATReviews60TicketsTriaged25AcceptedCalls100TicketSolves90%CSAT inthe monthUse SLOmacro 5timesBecome aSME in atopic (4 onskills matrix)2Recommendationsto Enhancing KB65TicketsTriaged55TicketsTriaged110TicketSolves30AcceptedCalls50TicketsTriaged12PositiveCSATReviews90%CSAT inthe month1 TeamSuggestionSubmission90%CSAT inthe monthHost anupskillingsession90TicketSolves3 Shoutoutsgiven orreceived inShoutoutschannel120TicketSolves8 PositiveCSATReviews20AcceptedCalls4 Shoutoutsgiven orreceived inShoutoutschannel10PositiveCSATReviews60TicketsTriaged25AcceptedCalls100TicketSolves90%CSAT inthe monthUse SLOmacro 5timesBecome aSME in atopic (4 onskills matrix)2Recommendationsto Enhancing KB65TicketsTriaged55TicketsTriaged110TicketSolves30AcceptedCalls50TicketsTriaged12PositiveCSATReviews90%CSAT inthe month1 TeamSuggestionSubmission90%CSAT inthe month

Metrics Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Host an upskilling session
  2. 90 Ticket Solves
  3. 3 Shoutouts given or received in Shoutouts channel
  4. 120 Ticket Solves
  5. 8 Positive CSAT Reviews
  6. 20 Accepted Calls
  7. 4 Shoutouts given or received in Shoutouts channel
  8. 10 Positive CSAT Reviews
  9. 60 Tickets Triaged
  10. 25 Accepted Calls
  11. 100 Ticket Solves
  12. 90% CSAT in the month
  13. Use SLO macro 5 times
  14. Become a SME in a topic (4 on skills matrix)
  15. 2 Recommendations to Enhancing KB
  16. 65 Tickets Triaged
  17. 55 Tickets Triaged
  18. 110 Ticket Solves
  19. 30 Accepted Calls
  20. 50 Tickets Triaged
  21. 12 Positive CSAT Reviews
  22. 90% CSAT in the month
  23. 1 Team Suggestion Submission
  24. 90% CSAT in the month