100TicketSolves65TicketsTriaged8 PositiveCSATReviews60TicketsTriaged110TicketSolves4 Shoutoutsgiven orreceived inShoutoutschannel12PositiveCSATReviews3 Shoutoutsgiven orreceived inShoutoutschannel90%CSAT inthe monthBecome aSME in atopic (4 onskills matrix)30AcceptedCalls10PositiveCSATReviewsHost anupskillingsession90%CSAT inthe month90TicketSolves2Recommendationsto Enhancing KB1 TeamSuggestionSubmission25AcceptedCalls20AcceptedCalls55TicketsTriaged50TicketsTriaged120TicketSolvesUse SLOmacro 5times90%CSAT inthe month100TicketSolves65TicketsTriaged8 PositiveCSATReviews60TicketsTriaged110TicketSolves4 Shoutoutsgiven orreceived inShoutoutschannel12PositiveCSATReviews3 Shoutoutsgiven orreceived inShoutoutschannel90%CSAT inthe monthBecome aSME in atopic (4 onskills matrix)30AcceptedCalls10PositiveCSATReviewsHost anupskillingsession90%CSAT inthe month90TicketSolves2Recommendationsto Enhancing KB1 TeamSuggestionSubmission25AcceptedCalls20AcceptedCalls55TicketsTriaged50TicketsTriaged120TicketSolvesUse SLOmacro 5times90%CSAT inthe month

Metrics Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100 Ticket Solves
  2. 65 Tickets Triaged
  3. 8 Positive CSAT Reviews
  4. 60 Tickets Triaged
  5. 110 Ticket Solves
  6. 4 Shoutouts given or received in Shoutouts channel
  7. 12 Positive CSAT Reviews
  8. 3 Shoutouts given or received in Shoutouts channel
  9. 90% CSAT in the month
  10. Become a SME in a topic (4 on skills matrix)
  11. 30 Accepted Calls
  12. 10 Positive CSAT Reviews
  13. Host an upskilling session
  14. 90% CSAT in the month
  15. 90 Ticket Solves
  16. 2 Recommendations to Enhancing KB
  17. 1 Team Suggestion Submission
  18. 25 Accepted Calls
  19. 20 Accepted Calls
  20. 55 Tickets Triaged
  21. 50 Tickets Triaged
  22. 120 Ticket Solves
  23. Use SLO macro 5 times
  24. 90% CSAT in the month