3 Shoutoutsgiven orreceived inShoutoutschannel90%CSAT inthe monthBecome aSME in atopic (4 onskills matrix)25AcceptedCalls4 Shoutoutsgiven orreceived inShoutoutschannel65TicketsTriaged10PositiveCSATReviews1 TeamSuggestionSubmission30AcceptedCalls12PositiveCSATReviews100TicketSolves2Recommendationsto Enhancing KB55TicketsTriaged50TicketsTriagedUse SLOmacro 5times120TicketSolves110TicketSolves20AcceptedCalls90%CSAT inthe month8 PositiveCSATReviewsHost anupskillingsession60TicketsTriaged90TicketSolves90%CSAT inthe month3 Shoutoutsgiven orreceived inShoutoutschannel90%CSAT inthe monthBecome aSME in atopic (4 onskills matrix)25AcceptedCalls4 Shoutoutsgiven orreceived inShoutoutschannel65TicketsTriaged10PositiveCSATReviews1 TeamSuggestionSubmission30AcceptedCalls12PositiveCSATReviews100TicketSolves2Recommendationsto Enhancing KB55TicketsTriaged50TicketsTriagedUse SLOmacro 5times120TicketSolves110TicketSolves20AcceptedCalls90%CSAT inthe month8 PositiveCSATReviewsHost anupskillingsession60TicketsTriaged90TicketSolves90%CSAT inthe month

Metrics Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 Shoutouts given or received in Shoutouts channel
  2. 90% CSAT in the month
  3. Become a SME in a topic (4 on skills matrix)
  4. 25 Accepted Calls
  5. 4 Shoutouts given or received in Shoutouts channel
  6. 65 Tickets Triaged
  7. 10 Positive CSAT Reviews
  8. 1 Team Suggestion Submission
  9. 30 Accepted Calls
  10. 12 Positive CSAT Reviews
  11. 100 Ticket Solves
  12. 2 Recommendations to Enhancing KB
  13. 55 Tickets Triaged
  14. 50 Tickets Triaged
  15. Use SLO macro 5 times
  16. 120 Ticket Solves
  17. 110 Ticket Solves
  18. 20 Accepted Calls
  19. 90% CSAT in the month
  20. 8 Positive CSAT Reviews
  21. Host an upskilling session
  22. 60 Tickets Triaged
  23. 90 Ticket Solves
  24. 90% CSAT in the month