8 PositiveCSATReviewsBecome aSME in atopic (4 onskills matrix)90%CSAT inthe month90%CSAT inthe month10PositiveCSATReviews120TicketSolves100TicketSolves25AcceptedCalls1 TeamSuggestionSubmissionHost anupskillingsession90TicketSolves4 Shoutoutsgiven orreceived inShoutoutschannel65TicketsTriaged90%CSAT inthe monthUse SLOmacro 5times50TicketsTriaged20AcceptedCalls55TicketsTriaged110TicketSolves2Recommendationsto Enhancing KB12PositiveCSATReviews60TicketsTriaged3 Shoutoutsgiven orreceived inShoutoutschannel30AcceptedCalls8 PositiveCSATReviewsBecome aSME in atopic (4 onskills matrix)90%CSAT inthe month90%CSAT inthe month10PositiveCSATReviews120TicketSolves100TicketSolves25AcceptedCalls1 TeamSuggestionSubmissionHost anupskillingsession90TicketSolves4 Shoutoutsgiven orreceived inShoutoutschannel65TicketsTriaged90%CSAT inthe monthUse SLOmacro 5times50TicketsTriaged20AcceptedCalls55TicketsTriaged110TicketSolves2Recommendationsto Enhancing KB12PositiveCSATReviews60TicketsTriaged3 Shoutoutsgiven orreceived inShoutoutschannel30AcceptedCalls

Metrics Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 8 Positive CSAT Reviews
  2. Become a SME in a topic (4 on skills matrix)
  3. 90% CSAT in the month
  4. 90% CSAT in the month
  5. 10 Positive CSAT Reviews
  6. 120 Ticket Solves
  7. 100 Ticket Solves
  8. 25 Accepted Calls
  9. 1 Team Suggestion Submission
  10. Host an upskilling session
  11. 90 Ticket Solves
  12. 4 Shoutouts given or received in Shoutouts channel
  13. 65 Tickets Triaged
  14. 90% CSAT in the month
  15. Use SLO macro 5 times
  16. 50 Tickets Triaged
  17. 20 Accepted Calls
  18. 55 Tickets Triaged
  19. 110 Ticket Solves
  20. 2 Recommendations to Enhancing KB
  21. 12 Positive CSAT Reviews
  22. 60 Tickets Triaged
  23. 3 Shoutouts given or received in Shoutouts channel
  24. 30 Accepted Calls