4 Shoutoutsgiven orreceived inShoutoutschannel10PositiveCSATReviews90TicketSolves60TicketsTriaged55TicketsTriagedHost anupskillingsession100TicketSolves8 PositiveCSATReviews3 Shoutoutsgiven orreceived inShoutoutschannel20AcceptedCalls90%CSAT inthe month12PositiveCSATReviews110TicketSolvesBecome aSME in atopic (4 onskills matrix)90%CSAT inthe month65TicketsTriaged120TicketSolves30AcceptedCalls2Recommendationsto Enhancing KBUse SLOmacro 5times1 TeamSuggestionSubmission25AcceptedCalls50TicketsTriaged90%CSAT inthe month4 Shoutoutsgiven orreceived inShoutoutschannel10PositiveCSATReviews90TicketSolves60TicketsTriaged55TicketsTriagedHost anupskillingsession100TicketSolves8 PositiveCSATReviews3 Shoutoutsgiven orreceived inShoutoutschannel20AcceptedCalls90%CSAT inthe month12PositiveCSATReviews110TicketSolvesBecome aSME in atopic (4 onskills matrix)90%CSAT inthe month65TicketsTriaged120TicketSolves30AcceptedCalls2Recommendationsto Enhancing KBUse SLOmacro 5times1 TeamSuggestionSubmission25AcceptedCalls50TicketsTriaged90%CSAT inthe month

Metrics Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 4 Shoutouts given or received in Shoutouts channel
  2. 10 Positive CSAT Reviews
  3. 90 Ticket Solves
  4. 60 Tickets Triaged
  5. 55 Tickets Triaged
  6. Host an upskilling session
  7. 100 Ticket Solves
  8. 8 Positive CSAT Reviews
  9. 3 Shoutouts given or received in Shoutouts channel
  10. 20 Accepted Calls
  11. 90% CSAT in the month
  12. 12 Positive CSAT Reviews
  13. 110 Ticket Solves
  14. Become a SME in a topic (4 on skills matrix)
  15. 90% CSAT in the month
  16. 65 Tickets Triaged
  17. 120 Ticket Solves
  18. 30 Accepted Calls
  19. 2 Recommendations to Enhancing KB
  20. Use SLO macro 5 times
  21. 1 Team Suggestion Submission
  22. 25 Accepted Calls
  23. 50 Tickets Triaged
  24. 90% CSAT in the month