120TicketSolves55TicketsTriaged4 Shoutoutsgiven orreceived inShoutoutschannel100TicketSolves10PositiveCSATReviewsUse SLOmacro 5times60TicketsTriaged3 Shoutoutsgiven orreceived inShoutoutschannel65TicketsTriaged50TicketsTriaged90%CSAT inthe month2Recommendationsto Enhancing KB1 TeamSuggestionSubmission90TicketSolves90%CSAT inthe month30AcceptedCalls8 PositiveCSATReviewsBecome aSME in atopic (4 onskills matrix)110TicketSolves12PositiveCSATReviews25AcceptedCalls90%CSAT inthe month20AcceptedCallsHost anupskillingsession120TicketSolves55TicketsTriaged4 Shoutoutsgiven orreceived inShoutoutschannel100TicketSolves10PositiveCSATReviewsUse SLOmacro 5times60TicketsTriaged3 Shoutoutsgiven orreceived inShoutoutschannel65TicketsTriaged50TicketsTriaged90%CSAT inthe month2Recommendationsto Enhancing KB1 TeamSuggestionSubmission90TicketSolves90%CSAT inthe month30AcceptedCalls8 PositiveCSATReviewsBecome aSME in atopic (4 onskills matrix)110TicketSolves12PositiveCSATReviews25AcceptedCalls90%CSAT inthe month20AcceptedCallsHost anupskillingsession

Metrics Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 120 Ticket Solves
  2. 55 Tickets Triaged
  3. 4 Shoutouts given or received in Shoutouts channel
  4. 100 Ticket Solves
  5. 10 Positive CSAT Reviews
  6. Use SLO macro 5 times
  7. 60 Tickets Triaged
  8. 3 Shoutouts given or received in Shoutouts channel
  9. 65 Tickets Triaged
  10. 50 Tickets Triaged
  11. 90% CSAT in the month
  12. 2 Recommendations to Enhancing KB
  13. 1 Team Suggestion Submission
  14. 90 Ticket Solves
  15. 90% CSAT in the month
  16. 30 Accepted Calls
  17. 8 Positive CSAT Reviews
  18. Become a SME in a topic (4 on skills matrix)
  19. 110 Ticket Solves
  20. 12 Positive CSAT Reviews
  21. 25 Accepted Calls
  22. 90% CSAT in the month
  23. 20 Accepted Calls
  24. Host an upskilling session