60TicketsTriaged4 Shoutoutsgiven orreceived inShoutoutschannel55TicketsTriagedBecome aSME in atopic (4 onskills matrix)50TicketsTriaged2Recommendationsto Enhancing KB120TicketSolves12PositiveCSATReviews25AcceptedCallsUse SLOmacro 5times30AcceptedCalls90%CSAT inthe month65TicketsTriaged100TicketSolves8 PositiveCSATReviews110TicketSolves3 Shoutoutsgiven orreceived inShoutoutschannel10PositiveCSATReviews90%CSAT inthe monthHost anupskillingsession90%CSAT inthe month90TicketSolves20AcceptedCalls1 TeamSuggestionSubmission60TicketsTriaged4 Shoutoutsgiven orreceived inShoutoutschannel55TicketsTriagedBecome aSME in atopic (4 onskills matrix)50TicketsTriaged2Recommendationsto Enhancing KB120TicketSolves12PositiveCSATReviews25AcceptedCallsUse SLOmacro 5times30AcceptedCalls90%CSAT inthe month65TicketsTriaged100TicketSolves8 PositiveCSATReviews110TicketSolves3 Shoutoutsgiven orreceived inShoutoutschannel10PositiveCSATReviews90%CSAT inthe monthHost anupskillingsession90%CSAT inthe month90TicketSolves20AcceptedCalls1 TeamSuggestionSubmission

Metrics Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 60 Tickets Triaged
  2. 4 Shoutouts given or received in Shoutouts channel
  3. 55 Tickets Triaged
  4. Become a SME in a topic (4 on skills matrix)
  5. 50 Tickets Triaged
  6. 2 Recommendations to Enhancing KB
  7. 120 Ticket Solves
  8. 12 Positive CSAT Reviews
  9. 25 Accepted Calls
  10. Use SLO macro 5 times
  11. 30 Accepted Calls
  12. 90% CSAT in the month
  13. 65 Tickets Triaged
  14. 100 Ticket Solves
  15. 8 Positive CSAT Reviews
  16. 110 Ticket Solves
  17. 3 Shoutouts given or received in Shoutouts channel
  18. 10 Positive CSAT Reviews
  19. 90% CSAT in the month
  20. Host an upskilling session
  21. 90% CSAT in the month
  22. 90 Ticket Solves
  23. 20 Accepted Calls
  24. 1 Team Suggestion Submission