4 Shoutoutsgiven orreceived inShoutoutschannel10PositiveCSATReviews12PositiveCSATReviews120TicketSolves30AcceptedCalls90%CSAT inthe month3 Shoutoutsgiven orreceived inShoutoutschannel90%CSAT inthe month110TicketSolves1 TeamSuggestionSubmission20AcceptedCalls8 PositiveCSATReviews50TicketsTriaged55TicketsTriaged100TicketSolvesUse SLOmacro 5times25AcceptedCalls90TicketSolves2Recommendationsto Enhancing KBHost anupskillingsession60TicketsTriaged65TicketsTriaged90%CSAT inthe monthBecome aSME in atopic (4 onskills matrix)4 Shoutoutsgiven orreceived inShoutoutschannel10PositiveCSATReviews12PositiveCSATReviews120TicketSolves30AcceptedCalls90%CSAT inthe month3 Shoutoutsgiven orreceived inShoutoutschannel90%CSAT inthe month110TicketSolves1 TeamSuggestionSubmission20AcceptedCalls8 PositiveCSATReviews50TicketsTriaged55TicketsTriaged100TicketSolvesUse SLOmacro 5times25AcceptedCalls90TicketSolves2Recommendationsto Enhancing KBHost anupskillingsession60TicketsTriaged65TicketsTriaged90%CSAT inthe monthBecome aSME in atopic (4 onskills matrix)

Metrics Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 4 Shoutouts given or received in Shoutouts channel
  2. 10 Positive CSAT Reviews
  3. 12 Positive CSAT Reviews
  4. 120 Ticket Solves
  5. 30 Accepted Calls
  6. 90% CSAT in the month
  7. 3 Shoutouts given or received in Shoutouts channel
  8. 90% CSAT in the month
  9. 110 Ticket Solves
  10. 1 Team Suggestion Submission
  11. 20 Accepted Calls
  12. 8 Positive CSAT Reviews
  13. 50 Tickets Triaged
  14. 55 Tickets Triaged
  15. 100 Ticket Solves
  16. Use SLO macro 5 times
  17. 25 Accepted Calls
  18. 90 Ticket Solves
  19. 2 Recommendations to Enhancing KB
  20. Host an upskilling session
  21. 60 Tickets Triaged
  22. 65 Tickets Triaged
  23. 90% CSAT in the month
  24. Become a SME in a topic (4 on skills matrix)