8 PositiveCSATReviews12PositiveCSATReviews3 Shoutoutsgiven orreceived inShoutoutschannel2Recommendationsto Enhancing KB90%CSAT inthe monthBecome aSME in atopic (4 onskills matrix)4 Shoutoutsgiven orreceived inShoutoutschannel25AcceptedCalls100TicketSolvesUse SLOmacro 5times90%CSAT inthe month110TicketSolves90%CSAT inthe month10PositiveCSATReviews120TicketSolves30AcceptedCallsHost anupskillingsession20AcceptedCalls55TicketsTriaged65TicketsTriaged90TicketSolves60TicketsTriaged1 TeamSuggestionSubmission50TicketsTriaged8 PositiveCSATReviews12PositiveCSATReviews3 Shoutoutsgiven orreceived inShoutoutschannel2Recommendationsto Enhancing KB90%CSAT inthe monthBecome aSME in atopic (4 onskills matrix)4 Shoutoutsgiven orreceived inShoutoutschannel25AcceptedCalls100TicketSolvesUse SLOmacro 5times90%CSAT inthe month110TicketSolves90%CSAT inthe month10PositiveCSATReviews120TicketSolves30AcceptedCallsHost anupskillingsession20AcceptedCalls55TicketsTriaged65TicketsTriaged90TicketSolves60TicketsTriaged1 TeamSuggestionSubmission50TicketsTriaged

Metrics Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 8 Positive CSAT Reviews
  2. 12 Positive CSAT Reviews
  3. 3 Shoutouts given or received in Shoutouts channel
  4. 2 Recommendations to Enhancing KB
  5. 90% CSAT in the month
  6. Become a SME in a topic (4 on skills matrix)
  7. 4 Shoutouts given or received in Shoutouts channel
  8. 25 Accepted Calls
  9. 100 Ticket Solves
  10. Use SLO macro 5 times
  11. 90% CSAT in the month
  12. 110 Ticket Solves
  13. 90% CSAT in the month
  14. 10 Positive CSAT Reviews
  15. 120 Ticket Solves
  16. 30 Accepted Calls
  17. Host an upskilling session
  18. 20 Accepted Calls
  19. 55 Tickets Triaged
  20. 65 Tickets Triaged
  21. 90 Ticket Solves
  22. 60 Tickets Triaged
  23. 1 Team Suggestion Submission
  24. 50 Tickets Triaged