Holdmentionssocial mediacontactsDisconnectedwhile on holdPersonhangs upcall insteadof answeringOver 3hours toresolveconcern" Arepresentativewill be withyou shortly"NoholdmusicOver 30minutes toreach alive personOver 4hours toresolveconcernTransferred3+ timesConcernresolvedwithin 1hourTransferred1 timeCannotfindinformationon fileAutomatedmenuloopsOver 45minutes toreach alive personTransferred2 timesHold musichasremindersfor onlinehelp sectionOver 1hour onthe phoneContactinformationrequiredmultipletimesSlow,(possiblymelodic)hold musicAudioconnectionnot clearTransferredback to thesamedepartmentUpbeatholdmusicHoldprompts youto give acallbacknumberOver 2hours toresolveconcernHoldmentionssocial mediacontactsDisconnectedwhile on holdPersonhangs upcall insteadof answeringOver 3hours toresolveconcern" Arepresentativewill be withyou shortly"NoholdmusicOver 30minutes toreach alive personOver 4hours toresolveconcernTransferred3+ timesConcernresolvedwithin 1hourTransferred1 timeCannotfindinformationon fileAutomatedmenuloopsOver 45minutes toreach alive personTransferred2 timesHold musichasremindersfor onlinehelp sectionOver 1hour onthe phoneContactinformationrequiredmultipletimesSlow,(possiblymelodic)hold musicAudioconnectionnot clearTransferredback to thesamedepartmentUpbeatholdmusicHoldprompts youto give acallbacknumberOver 2hours toresolveconcern

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold mentions social media contacts
  2. Disconnected while on hold
  3. Person hangs up call instead of answering
  4. Over 3 hours to resolve concern
  5. " A representative will be with you shortly"
  6. No hold music
  7. Over 30 minutes to reach a live person
  8. Over 4 hours to resolve concern
  9. Transferred 3+ times
  10. Concern resolved within 1 hour
  11. Transferred 1 time
  12. Cannot find information on file
  13. Automated menu loops
  14. Over 45 minutes to reach a live person
  15. Transferred 2 times
  16. Hold music has reminders for online help section
  17. Over 1 hour on the phone
  18. Contact information required multiple times
  19. Slow, (possibly melodic) hold music
  20. Audio connection not clear
  21. Transferred back to the same department
  22. Upbeat hold music
  23. Hold prompts you to give a callback number
  24. Over 2 hours to resolve concern