Over 2hours toresolveconcern" Arepresentativewill be withyou shortly"Over 4hours toresolveconcernTransferredback to thesamedepartmentTransferred2 timesNoholdmusicAutomatedmenuloopsSlow,(possiblymelodic)hold musicUpbeatholdmusicOver 3hours toresolveconcernAudioconnectionnot clearHoldprompts youto give acallbacknumberTransferred3+ timesHoldmentionssocial mediacontactsPersonhangs upcall insteadof answeringOver 45minutes toreach alive personConcernresolvedwithin 1hourTransferred1 timeOver 1hour onthe phoneContactinformationrequiredmultipletimesHold musichasremindersfor onlinehelp sectionCannotfindinformationon fileDisconnectedwhile on holdOver 30minutes toreach alive personOver 2hours toresolveconcern" Arepresentativewill be withyou shortly"Over 4hours toresolveconcernTransferredback to thesamedepartmentTransferred2 timesNoholdmusicAutomatedmenuloopsSlow,(possiblymelodic)hold musicUpbeatholdmusicOver 3hours toresolveconcernAudioconnectionnot clearHoldprompts youto give acallbacknumberTransferred3+ timesHoldmentionssocial mediacontactsPersonhangs upcall insteadof answeringOver 45minutes toreach alive personConcernresolvedwithin 1hourTransferred1 timeOver 1hour onthe phoneContactinformationrequiredmultipletimesHold musichasremindersfor onlinehelp sectionCannotfindinformationon fileDisconnectedwhile on holdOver 30minutes toreach alive person

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Over 2 hours to resolve concern
  2. " A representative will be with you shortly"
  3. Over 4 hours to resolve concern
  4. Transferred back to the same department
  5. Transferred 2 times
  6. No hold music
  7. Automated menu loops
  8. Slow, (possibly melodic) hold music
  9. Upbeat hold music
  10. Over 3 hours to resolve concern
  11. Audio connection not clear
  12. Hold prompts you to give a callback number
  13. Transferred 3+ times
  14. Hold mentions social media contacts
  15. Person hangs up call instead of answering
  16. Over 45 minutes to reach a live person
  17. Concern resolved within 1 hour
  18. Transferred 1 time
  19. Over 1 hour on the phone
  20. Contact information required multiple times
  21. Hold music has reminders for online help section
  22. Cannot find information on file
  23. Disconnected while on hold
  24. Over 30 minutes to reach a live person