Transferred3+ timesAutomatedmenuloopsConcernresolvedwithin 1hourOver 2hours toresolveconcernUpbeatholdmusicOver 30minutes toreach alive personHoldprompts youto give acallbacknumberPersonhangs upcall insteadof answeringContactinformationrequiredmultipletimesOver 1hour onthe phoneHoldmentionssocial mediacontactsDisconnectedwhile on holdOver 45minutes toreach alive personHold musichasremindersfor onlinehelp sectionTransferred1 timeAudioconnectionnot clearTransferred2 timesTransferredback to thesamedepartment" Arepresentativewill be withyou shortly"NoholdmusicCannotfindinformationon fileOver 4hours toresolveconcernSlow,(possiblymelodic)hold musicOver 3hours toresolveconcernTransferred3+ timesAutomatedmenuloopsConcernresolvedwithin 1hourOver 2hours toresolveconcernUpbeatholdmusicOver 30minutes toreach alive personHoldprompts youto give acallbacknumberPersonhangs upcall insteadof answeringContactinformationrequiredmultipletimesOver 1hour onthe phoneHoldmentionssocial mediacontactsDisconnectedwhile on holdOver 45minutes toreach alive personHold musichasremindersfor onlinehelp sectionTransferred1 timeAudioconnectionnot clearTransferred2 timesTransferredback to thesamedepartment" Arepresentativewill be withyou shortly"NoholdmusicCannotfindinformationon fileOver 4hours toresolveconcernSlow,(possiblymelodic)hold musicOver 3hours toresolveconcern

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred 3+ times
  2. Automated menu loops
  3. Concern resolved within 1 hour
  4. Over 2 hours to resolve concern
  5. Upbeat hold music
  6. Over 30 minutes to reach a live person
  7. Hold prompts you to give a callback number
  8. Person hangs up call instead of answering
  9. Contact information required multiple times
  10. Over 1 hour on the phone
  11. Hold mentions social media contacts
  12. Disconnected while on hold
  13. Over 45 minutes to reach a live person
  14. Hold music has reminders for online help section
  15. Transferred 1 time
  16. Audio connection not clear
  17. Transferred 2 times
  18. Transferred back to the same department
  19. " A representative will be with you shortly"
  20. No hold music
  21. Cannot find information on file
  22. Over 4 hours to resolve concern
  23. Slow, (possibly melodic) hold music
  24. Over 3 hours to resolve concern