Personhangs upcall insteadof answeringAudioconnectionnot clearContactinformationrequiredmultipletimesNoholdmusicHold musichasremindersfor onlinehelp sectionOver 2hours toresolveconcernUpbeatholdmusic" Arepresentativewill be withyou shortly"Transferredback to thesamedepartmentOver 45minutes toreach alive personTransferred2 timesOver 3hours toresolveconcernHoldprompts youto give acallbacknumberConcernresolvedwithin 1hourSlow,(possiblymelodic)hold musicDisconnectedwhile on holdOver 4hours toresolveconcernOver 30minutes toreach alive personAutomatedmenuloopsTransferred3+ timesTransferred1 timeOver 1hour onthe phoneCannotfindinformationon fileHoldmentionssocial mediacontactsPersonhangs upcall insteadof answeringAudioconnectionnot clearContactinformationrequiredmultipletimesNoholdmusicHold musichasremindersfor onlinehelp sectionOver 2hours toresolveconcernUpbeatholdmusic" Arepresentativewill be withyou shortly"Transferredback to thesamedepartmentOver 45minutes toreach alive personTransferred2 timesOver 3hours toresolveconcernHoldprompts youto give acallbacknumberConcernresolvedwithin 1hourSlow,(possiblymelodic)hold musicDisconnectedwhile on holdOver 4hours toresolveconcernOver 30minutes toreach alive personAutomatedmenuloopsTransferred3+ timesTransferred1 timeOver 1hour onthe phoneCannotfindinformationon fileHoldmentionssocial mediacontacts

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Person hangs up call instead of answering
  2. Audio connection not clear
  3. Contact information required multiple times
  4. No hold music
  5. Hold music has reminders for online help section
  6. Over 2 hours to resolve concern
  7. Upbeat hold music
  8. " A representative will be with you shortly"
  9. Transferred back to the same department
  10. Over 45 minutes to reach a live person
  11. Transferred 2 times
  12. Over 3 hours to resolve concern
  13. Hold prompts you to give a callback number
  14. Concern resolved within 1 hour
  15. Slow, (possibly melodic) hold music
  16. Disconnected while on hold
  17. Over 4 hours to resolve concern
  18. Over 30 minutes to reach a live person
  19. Automated menu loops
  20. Transferred 3+ times
  21. Transferred 1 time
  22. Over 1 hour on the phone
  23. Cannot find information on file
  24. Hold mentions social media contacts