Hold musichasremindersfor onlinehelp sectionOver 4hours toresolveconcernHoldprompts youto give acallbacknumberTransferred1 timeAutomatedmenuloopsConcernresolvedwithin 1hourCannotfindinformationon fileContactinformationrequiredmultipletimesTransferred2 timesOver 45minutes toreach alive personUpbeatholdmusicTransferredback to thesamedepartmentTransferred3+ timesNoholdmusicPersonhangs upcall insteadof answeringOver 2hours toresolveconcernOver 3hours toresolveconcern" Arepresentativewill be withyou shortly"Audioconnectionnot clearHoldmentionssocial mediacontactsDisconnectedwhile on holdOver 1hour onthe phoneOver 30minutes toreach alive personSlow,(possiblymelodic)hold musicHold musichasremindersfor onlinehelp sectionOver 4hours toresolveconcernHoldprompts youto give acallbacknumberTransferred1 timeAutomatedmenuloopsConcernresolvedwithin 1hourCannotfindinformationon fileContactinformationrequiredmultipletimesTransferred2 timesOver 45minutes toreach alive personUpbeatholdmusicTransferredback to thesamedepartmentTransferred3+ timesNoholdmusicPersonhangs upcall insteadof answeringOver 2hours toresolveconcernOver 3hours toresolveconcern" Arepresentativewill be withyou shortly"Audioconnectionnot clearHoldmentionssocial mediacontactsDisconnectedwhile on holdOver 1hour onthe phoneOver 30minutes toreach alive personSlow,(possiblymelodic)hold music

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold music has reminders for online help section
  2. Over 4 hours to resolve concern
  3. Hold prompts you to give a callback number
  4. Transferred 1 time
  5. Automated menu loops
  6. Concern resolved within 1 hour
  7. Cannot find information on file
  8. Contact information required multiple times
  9. Transferred 2 times
  10. Over 45 minutes to reach a live person
  11. Upbeat hold music
  12. Transferred back to the same department
  13. Transferred 3+ times
  14. No hold music
  15. Person hangs up call instead of answering
  16. Over 2 hours to resolve concern
  17. Over 3 hours to resolve concern
  18. " A representative will be with you shortly"
  19. Audio connection not clear
  20. Hold mentions social media contacts
  21. Disconnected while on hold
  22. Over 1 hour on the phone
  23. Over 30 minutes to reach a live person
  24. Slow, (possibly melodic) hold music