" Arepresentativewill be withyou shortly"Concernresolvedwithin 1hourHold musichasremindersfor onlinehelp sectionOver 1hour onthe phoneOver 4hours toresolveconcernCannotfindinformationon fileHoldmentionssocial mediacontactsOver 2hours toresolveconcernTransferred3+ timesUpbeatholdmusicNoholdmusicOver 3hours toresolveconcernAutomatedmenuloopsContactinformationrequiredmultipletimesDisconnectedwhile on holdOver 45minutes toreach alive personTransferred1 timeOver 30minutes toreach alive personTransferred2 timesAudioconnectionnot clearTransferredback to thesamedepartmentPersonhangs upcall insteadof answeringHoldprompts youto give acallbacknumberSlow,(possiblymelodic)hold music" Arepresentativewill be withyou shortly"Concernresolvedwithin 1hourHold musichasremindersfor onlinehelp sectionOver 1hour onthe phoneOver 4hours toresolveconcernCannotfindinformationon fileHoldmentionssocial mediacontactsOver 2hours toresolveconcernTransferred3+ timesUpbeatholdmusicNoholdmusicOver 3hours toresolveconcernAutomatedmenuloopsContactinformationrequiredmultipletimesDisconnectedwhile on holdOver 45minutes toreach alive personTransferred1 timeOver 30minutes toreach alive personTransferred2 timesAudioconnectionnot clearTransferredback to thesamedepartmentPersonhangs upcall insteadof answeringHoldprompts youto give acallbacknumberSlow,(possiblymelodic)hold music

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. " A representative will be with you shortly"
  2. Concern resolved within 1 hour
  3. Hold music has reminders for online help section
  4. Over 1 hour on the phone
  5. Over 4 hours to resolve concern
  6. Cannot find information on file
  7. Hold mentions social media contacts
  8. Over 2 hours to resolve concern
  9. Transferred 3+ times
  10. Upbeat hold music
  11. No hold music
  12. Over 3 hours to resolve concern
  13. Automated menu loops
  14. Contact information required multiple times
  15. Disconnected while on hold
  16. Over 45 minutes to reach a live person
  17. Transferred 1 time
  18. Over 30 minutes to reach a live person
  19. Transferred 2 times
  20. Audio connection not clear
  21. Transferred back to the same department
  22. Person hangs up call instead of answering
  23. Hold prompts you to give a callback number
  24. Slow, (possibly melodic) hold music