Over 30minutes toreach alive personConcernresolvedwithin 1hourOver 4hours toresolveconcernSlow,(possiblymelodic)hold musicAudioconnectionnot clear" Arepresentativewill be withyou shortly"AutomatedmenuloopsTransferred3+ timesHoldprompts youto give acallbacknumberUpbeatholdmusicPersonhangs upcall insteadof answeringTransferred1 timeHoldmentionssocial mediacontactsOver 1hour onthe phoneOver 2hours toresolveconcernOver 3hours toresolveconcernHold musichasremindersfor onlinehelp sectionCannotfindinformationon fileNoholdmusicContactinformationrequiredmultipletimesTransferred2 timesOver 45minutes toreach alive personTransferredback to thesamedepartmentDisconnectedwhile on holdOver 30minutes toreach alive personConcernresolvedwithin 1hourOver 4hours toresolveconcernSlow,(possiblymelodic)hold musicAudioconnectionnot clear" Arepresentativewill be withyou shortly"AutomatedmenuloopsTransferred3+ timesHoldprompts youto give acallbacknumberUpbeatholdmusicPersonhangs upcall insteadof answeringTransferred1 timeHoldmentionssocial mediacontactsOver 1hour onthe phoneOver 2hours toresolveconcernOver 3hours toresolveconcernHold musichasremindersfor onlinehelp sectionCannotfindinformationon fileNoholdmusicContactinformationrequiredmultipletimesTransferred2 timesOver 45minutes toreach alive personTransferredback to thesamedepartmentDisconnectedwhile on hold

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Over 30 minutes to reach a live person
  2. Concern resolved within 1 hour
  3. Over 4 hours to resolve concern
  4. Slow, (possibly melodic) hold music
  5. Audio connection not clear
  6. " A representative will be with you shortly"
  7. Automated menu loops
  8. Transferred 3+ times
  9. Hold prompts you to give a callback number
  10. Upbeat hold music
  11. Person hangs up call instead of answering
  12. Transferred 1 time
  13. Hold mentions social media contacts
  14. Over 1 hour on the phone
  15. Over 2 hours to resolve concern
  16. Over 3 hours to resolve concern
  17. Hold music has reminders for online help section
  18. Cannot find information on file
  19. No hold music
  20. Contact information required multiple times
  21. Transferred 2 times
  22. Over 45 minutes to reach a live person
  23. Transferred back to the same department
  24. Disconnected while on hold