Audioconnectionnot clearUpbeatholdmusicTransferred2 timesSlow,(possiblymelodic)hold musicHoldprompts youto give acallbacknumberHold musichasremindersfor onlinehelp sectionOver 1hour onthe phoneOver 3hours toresolveconcernPersonhangs upcall insteadof answeringContactinformationrequiredmultipletimesNoholdmusicDisconnectedwhile on holdOver 4hours toresolveconcernTransferredback to thesamedepartmentCannotfindinformationon fileOver 30minutes toreach alive personOver 2hours toresolveconcernOver 45minutes toreach alive personTransferred1 timeTransferred3+ timesHoldmentionssocial mediacontactsConcernresolvedwithin 1hour" Arepresentativewill be withyou shortly"AutomatedmenuloopsAudioconnectionnot clearUpbeatholdmusicTransferred2 timesSlow,(possiblymelodic)hold musicHoldprompts youto give acallbacknumberHold musichasremindersfor onlinehelp sectionOver 1hour onthe phoneOver 3hours toresolveconcernPersonhangs upcall insteadof answeringContactinformationrequiredmultipletimesNoholdmusicDisconnectedwhile on holdOver 4hours toresolveconcernTransferredback to thesamedepartmentCannotfindinformationon fileOver 30minutes toreach alive personOver 2hours toresolveconcernOver 45minutes toreach alive personTransferred1 timeTransferred3+ timesHoldmentionssocial mediacontactsConcernresolvedwithin 1hour" Arepresentativewill be withyou shortly"Automatedmenuloops

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Audio connection not clear
  2. Upbeat hold music
  3. Transferred 2 times
  4. Slow, (possibly melodic) hold music
  5. Hold prompts you to give a callback number
  6. Hold music has reminders for online help section
  7. Over 1 hour on the phone
  8. Over 3 hours to resolve concern
  9. Person hangs up call instead of answering
  10. Contact information required multiple times
  11. No hold music
  12. Disconnected while on hold
  13. Over 4 hours to resolve concern
  14. Transferred back to the same department
  15. Cannot find information on file
  16. Over 30 minutes to reach a live person
  17. Over 2 hours to resolve concern
  18. Over 45 minutes to reach a live person
  19. Transferred 1 time
  20. Transferred 3+ times
  21. Hold mentions social media contacts
  22. Concern resolved within 1 hour
  23. " A representative will be with you shortly"
  24. Automated menu loops