Over 45minutes toreach alive personOver 4hours toresolveconcernHold musichasremindersfor onlinehelp sectionUpbeatholdmusicTransferred1 timeOver 30minutes toreach alive personTransferred2 timesDisconnectedwhile on holdPersonhangs upcall insteadof answeringContactinformationrequiredmultipletimesHoldprompts youto give acallbacknumberConcernresolvedwithin 1hourAudioconnectionnot clearTransferred3+ timesOver 2hours toresolveconcernOver 1hour onthe phone" Arepresentativewill be withyou shortly"Over 3hours toresolveconcernSlow,(possiblymelodic)hold musicCannotfindinformationon fileTransferredback to thesamedepartmentHoldmentionssocial mediacontactsNoholdmusicAutomatedmenuloopsOver 45minutes toreach alive personOver 4hours toresolveconcernHold musichasremindersfor onlinehelp sectionUpbeatholdmusicTransferred1 timeOver 30minutes toreach alive personTransferred2 timesDisconnectedwhile on holdPersonhangs upcall insteadof answeringContactinformationrequiredmultipletimesHoldprompts youto give acallbacknumberConcernresolvedwithin 1hourAudioconnectionnot clearTransferred3+ timesOver 2hours toresolveconcernOver 1hour onthe phone" Arepresentativewill be withyou shortly"Over 3hours toresolveconcernSlow,(possiblymelodic)hold musicCannotfindinformationon fileTransferredback to thesamedepartmentHoldmentionssocial mediacontactsNoholdmusicAutomatedmenuloops

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Over 45 minutes to reach a live person
  2. Over 4 hours to resolve concern
  3. Hold music has reminders for online help section
  4. Upbeat hold music
  5. Transferred 1 time
  6. Over 30 minutes to reach a live person
  7. Transferred 2 times
  8. Disconnected while on hold
  9. Person hangs up call instead of answering
  10. Contact information required multiple times
  11. Hold prompts you to give a callback number
  12. Concern resolved within 1 hour
  13. Audio connection not clear
  14. Transferred 3+ times
  15. Over 2 hours to resolve concern
  16. Over 1 hour on the phone
  17. " A representative will be with you shortly"
  18. Over 3 hours to resolve concern
  19. Slow, (possibly melodic) hold music
  20. Cannot find information on file
  21. Transferred back to the same department
  22. Hold mentions social media contacts
  23. No hold music
  24. Automated menu loops