Over 45minutes toreach alive personHold musichasremindersfor onlinehelp sectionHoldprompts youto give acallbacknumberContactinformationrequiredmultipletimesOver 2hours toresolveconcernPersonhangs upcall insteadof answeringCannotfindinformationon fileDisconnectedwhile on holdAudioconnectionnot clearOver 30minutes toreach alive personUpbeatholdmusicOver 4hours toresolveconcernTransferredback to thesamedepartmentOver 1hour onthe phoneTransferred1 time" Arepresentativewill be withyou shortly"Over 3hours toresolveconcernHoldmentionssocial mediacontactsSlow,(possiblymelodic)hold musicNoholdmusicAutomatedmenuloopsTransferred2 timesConcernresolvedwithin 1hourTransferred3+ timesOver 45minutes toreach alive personHold musichasremindersfor onlinehelp sectionHoldprompts youto give acallbacknumberContactinformationrequiredmultipletimesOver 2hours toresolveconcernPersonhangs upcall insteadof answeringCannotfindinformationon fileDisconnectedwhile on holdAudioconnectionnot clearOver 30minutes toreach alive personUpbeatholdmusicOver 4hours toresolveconcernTransferredback to thesamedepartmentOver 1hour onthe phoneTransferred1 time" Arepresentativewill be withyou shortly"Over 3hours toresolveconcernHoldmentionssocial mediacontactsSlow,(possiblymelodic)hold musicNoholdmusicAutomatedmenuloopsTransferred2 timesConcernresolvedwithin 1hourTransferred3+ times

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Over 45 minutes to reach a live person
  2. Hold music has reminders for online help section
  3. Hold prompts you to give a callback number
  4. Contact information required multiple times
  5. Over 2 hours to resolve concern
  6. Person hangs up call instead of answering
  7. Cannot find information on file
  8. Disconnected while on hold
  9. Audio connection not clear
  10. Over 30 minutes to reach a live person
  11. Upbeat hold music
  12. Over 4 hours to resolve concern
  13. Transferred back to the same department
  14. Over 1 hour on the phone
  15. Transferred 1 time
  16. " A representative will be with you shortly"
  17. Over 3 hours to resolve concern
  18. Hold mentions social media contacts
  19. Slow, (possibly melodic) hold music
  20. No hold music
  21. Automated menu loops
  22. Transferred 2 times
  23. Concern resolved within 1 hour
  24. Transferred 3+ times