Disconnectedwhile on holdConcernresolvedwithin 1hourOver 4hours toresolveconcernTransferredback to thesamedepartmentSlow,(possiblymelodic)hold musicTransferred2 timesCannotfindinformationon fileOver 2hours toresolveconcern" Arepresentativewill be withyou shortly"AutomatedmenuloopsOver 1hour onthe phoneNoholdmusicTransferred3+ timesOver 45minutes toreach alive personHoldmentionssocial mediacontactsUpbeatholdmusicOver 3hours toresolveconcernAudioconnectionnot clearTransferred1 timeContactinformationrequiredmultipletimesHoldprompts youto give acallbacknumberPersonhangs upcall insteadof answeringHold musichasremindersfor onlinehelp sectionOver 30minutes toreach alive personDisconnectedwhile on holdConcernresolvedwithin 1hourOver 4hours toresolveconcernTransferredback to thesamedepartmentSlow,(possiblymelodic)hold musicTransferred2 timesCannotfindinformationon fileOver 2hours toresolveconcern" Arepresentativewill be withyou shortly"AutomatedmenuloopsOver 1hour onthe phoneNoholdmusicTransferred3+ timesOver 45minutes toreach alive personHoldmentionssocial mediacontactsUpbeatholdmusicOver 3hours toresolveconcernAudioconnectionnot clearTransferred1 timeContactinformationrequiredmultipletimesHoldprompts youto give acallbacknumberPersonhangs upcall insteadof answeringHold musichasremindersfor onlinehelp sectionOver 30minutes toreach alive person

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Disconnected while on hold
  2. Concern resolved within 1 hour
  3. Over 4 hours to resolve concern
  4. Transferred back to the same department
  5. Slow, (possibly melodic) hold music
  6. Transferred 2 times
  7. Cannot find information on file
  8. Over 2 hours to resolve concern
  9. " A representative will be with you shortly"
  10. Automated menu loops
  11. Over 1 hour on the phone
  12. No hold music
  13. Transferred 3+ times
  14. Over 45 minutes to reach a live person
  15. Hold mentions social media contacts
  16. Upbeat hold music
  17. Over 3 hours to resolve concern
  18. Audio connection not clear
  19. Transferred 1 time
  20. Contact information required multiple times
  21. Hold prompts you to give a callback number
  22. Person hangs up call instead of answering
  23. Hold music has reminders for online help section
  24. Over 30 minutes to reach a live person