ContactinformationrequiredmultipletimesTransferred1 timeOver 45minutes toreach alive personOver 30minutes toreach alive personTransferred3+ timesNoholdmusicCannotfindinformationon fileOver 4hours toresolveconcern" Arepresentativewill be withyou shortly"Over 3hours toresolveconcernSlow,(possiblymelodic)hold musicDisconnectedwhile on holdOver 1hour onthe phonePersonhangs upcall insteadof answeringAudioconnectionnot clearConcernresolvedwithin 1hourAutomatedmenuloopsHold musichasremindersfor onlinehelp sectionUpbeatholdmusicTransferredback to thesamedepartmentHoldmentionssocial mediacontactsOver 2hours toresolveconcernTransferred2 timesHoldprompts youto give acallbacknumberContactinformationrequiredmultipletimesTransferred1 timeOver 45minutes toreach alive personOver 30minutes toreach alive personTransferred3+ timesNoholdmusicCannotfindinformationon fileOver 4hours toresolveconcern" Arepresentativewill be withyou shortly"Over 3hours toresolveconcernSlow,(possiblymelodic)hold musicDisconnectedwhile on holdOver 1hour onthe phonePersonhangs upcall insteadof answeringAudioconnectionnot clearConcernresolvedwithin 1hourAutomatedmenuloopsHold musichasremindersfor onlinehelp sectionUpbeatholdmusicTransferredback to thesamedepartmentHoldmentionssocial mediacontactsOver 2hours toresolveconcernTransferred2 timesHoldprompts youto give acallbacknumber

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Contact information required multiple times
  2. Transferred 1 time
  3. Over 45 minutes to reach a live person
  4. Over 30 minutes to reach a live person
  5. Transferred 3+ times
  6. No hold music
  7. Cannot find information on file
  8. Over 4 hours to resolve concern
  9. " A representative will be with you shortly"
  10. Over 3 hours to resolve concern
  11. Slow, (possibly melodic) hold music
  12. Disconnected while on hold
  13. Over 1 hour on the phone
  14. Person hangs up call instead of answering
  15. Audio connection not clear
  16. Concern resolved within 1 hour
  17. Automated menu loops
  18. Hold music has reminders for online help section
  19. Upbeat hold music
  20. Transferred back to the same department
  21. Hold mentions social media contacts
  22. Over 2 hours to resolve concern
  23. Transferred 2 times
  24. Hold prompts you to give a callback number