Over 1hour onthe phoneOver 3hours toresolveconcernHoldprompts youto give acallbacknumberOver 4hours toresolveconcernSlow,(possiblymelodic)hold musicAutomatedmenuloopsCannotfindinformationon fileOver 2hours toresolveconcernHold musichasremindersfor onlinehelp sectionHoldmentionssocial mediacontactsOver 30minutes toreach alive person" Arepresentativewill be withyou shortly"Audioconnectionnot clearOver 45minutes toreach alive personDisconnectedwhile on holdUpbeatholdmusicNoholdmusicTransferred3+ timesPersonhangs upcall insteadof answeringConcernresolvedwithin 1hourTransferred1 timeTransferred2 timesTransferredback to thesamedepartmentContactinformationrequiredmultipletimesOver 1hour onthe phoneOver 3hours toresolveconcernHoldprompts youto give acallbacknumberOver 4hours toresolveconcernSlow,(possiblymelodic)hold musicAutomatedmenuloopsCannotfindinformationon fileOver 2hours toresolveconcernHold musichasremindersfor onlinehelp sectionHoldmentionssocial mediacontactsOver 30minutes toreach alive person" Arepresentativewill be withyou shortly"Audioconnectionnot clearOver 45minutes toreach alive personDisconnectedwhile on holdUpbeatholdmusicNoholdmusicTransferred3+ timesPersonhangs upcall insteadof answeringConcernresolvedwithin 1hourTransferred1 timeTransferred2 timesTransferredback to thesamedepartmentContactinformationrequiredmultipletimes

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Over 1 hour on the phone
  2. Over 3 hours to resolve concern
  3. Hold prompts you to give a callback number
  4. Over 4 hours to resolve concern
  5. Slow, (possibly melodic) hold music
  6. Automated menu loops
  7. Cannot find information on file
  8. Over 2 hours to resolve concern
  9. Hold music has reminders for online help section
  10. Hold mentions social media contacts
  11. Over 30 minutes to reach a live person
  12. " A representative will be with you shortly"
  13. Audio connection not clear
  14. Over 45 minutes to reach a live person
  15. Disconnected while on hold
  16. Upbeat hold music
  17. No hold music
  18. Transferred 3+ times
  19. Person hangs up call instead of answering
  20. Concern resolved within 1 hour
  21. Transferred 1 time
  22. Transferred 2 times
  23. Transferred back to the same department
  24. Contact information required multiple times