" Arepresentativewill be withyou shortly"Holdmentionssocial mediacontactsTransferred2 timesOver 30minutes toreach alive personAutomatedmenuloopsCannotfindinformationon fileContactinformationrequiredmultipletimesNoholdmusicTransferredback to thesamedepartmentOver 3hours toresolveconcernConcernresolvedwithin 1hourTransferred3+ timesDisconnectedwhile on holdAudioconnectionnot clearSlow,(possiblymelodic)hold musicOver 2hours toresolveconcernTransferred1 timeUpbeatholdmusicOver 4hours toresolveconcernPersonhangs upcall insteadof answeringOver 45minutes toreach alive personHoldprompts youto give acallbacknumberOver 1hour onthe phoneHold musichasremindersfor onlinehelp section" Arepresentativewill be withyou shortly"Holdmentionssocial mediacontactsTransferred2 timesOver 30minutes toreach alive personAutomatedmenuloopsCannotfindinformationon fileContactinformationrequiredmultipletimesNoholdmusicTransferredback to thesamedepartmentOver 3hours toresolveconcernConcernresolvedwithin 1hourTransferred3+ timesDisconnectedwhile on holdAudioconnectionnot clearSlow,(possiblymelodic)hold musicOver 2hours toresolveconcernTransferred1 timeUpbeatholdmusicOver 4hours toresolveconcernPersonhangs upcall insteadof answeringOver 45minutes toreach alive personHoldprompts youto give acallbacknumberOver 1hour onthe phoneHold musichasremindersfor onlinehelp section

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. " A representative will be with you shortly"
  2. Hold mentions social media contacts
  3. Transferred 2 times
  4. Over 30 minutes to reach a live person
  5. Automated menu loops
  6. Cannot find information on file
  7. Contact information required multiple times
  8. No hold music
  9. Transferred back to the same department
  10. Over 3 hours to resolve concern
  11. Concern resolved within 1 hour
  12. Transferred 3+ times
  13. Disconnected while on hold
  14. Audio connection not clear
  15. Slow, (possibly melodic) hold music
  16. Over 2 hours to resolve concern
  17. Transferred 1 time
  18. Upbeat hold music
  19. Over 4 hours to resolve concern
  20. Person hangs up call instead of answering
  21. Over 45 minutes to reach a live person
  22. Hold prompts you to give a callback number
  23. Over 1 hour on the phone
  24. Hold music has reminders for online help section