Transferred3+ timesAutomatedmenuloopsSlow,(possiblymelodic)hold musicOver 1hour onthe phoneHoldprompts youto give acallbacknumberOver 30minutes toreach alive personOver 4hours toresolveconcernUpbeatholdmusicOver 45minutes toreach alive personTransferred1 timePersonhangs upcall insteadof answeringTransferredback to thesamedepartmentHold musichasremindersfor onlinehelp sectionAudioconnectionnot clearCannotfindinformationon fileTransferred2 timesDisconnectedwhile on hold" Arepresentativewill be withyou shortly"Holdmentionssocial mediacontactsNoholdmusicContactinformationrequiredmultipletimesOver 3hours toresolveconcernConcernresolvedwithin 1hourOver 2hours toresolveconcernTransferred3+ timesAutomatedmenuloopsSlow,(possiblymelodic)hold musicOver 1hour onthe phoneHoldprompts youto give acallbacknumberOver 30minutes toreach alive personOver 4hours toresolveconcernUpbeatholdmusicOver 45minutes toreach alive personTransferred1 timePersonhangs upcall insteadof answeringTransferredback to thesamedepartmentHold musichasremindersfor onlinehelp sectionAudioconnectionnot clearCannotfindinformationon fileTransferred2 timesDisconnectedwhile on hold" Arepresentativewill be withyou shortly"Holdmentionssocial mediacontactsNoholdmusicContactinformationrequiredmultipletimesOver 3hours toresolveconcernConcernresolvedwithin 1hourOver 2hours toresolveconcern

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred 3+ times
  2. Automated menu loops
  3. Slow, (possibly melodic) hold music
  4. Over 1 hour on the phone
  5. Hold prompts you to give a callback number
  6. Over 30 minutes to reach a live person
  7. Over 4 hours to resolve concern
  8. Upbeat hold music
  9. Over 45 minutes to reach a live person
  10. Transferred 1 time
  11. Person hangs up call instead of answering
  12. Transferred back to the same department
  13. Hold music has reminders for online help section
  14. Audio connection not clear
  15. Cannot find information on file
  16. Transferred 2 times
  17. Disconnected while on hold
  18. " A representative will be with you shortly"
  19. Hold mentions social media contacts
  20. No hold music
  21. Contact information required multiple times
  22. Over 3 hours to resolve concern
  23. Concern resolved within 1 hour
  24. Over 2 hours to resolve concern