Transferred2 timesHoldprompts youto give acallbacknumberPersonhangs upcall insteadof answeringOver 1hour onthe phone" Arepresentativewill be withyou shortly"Transferred1 timeAutomatedmenuloopsOver 4hours toresolveconcernDisconnectedwhile on holdHold musichasremindersfor onlinehelp sectionConcernresolvedwithin 1hourOver 3hours toresolveconcernUpbeatholdmusicCannotfindinformationon fileAudioconnectionnot clearSlow,(possiblymelodic)hold musicContactinformationrequiredmultipletimesOver 30minutes toreach alive personTransferred3+ timesNoholdmusicHoldmentionssocial mediacontactsOver 45minutes toreach alive personOver 2hours toresolveconcernTransferredback to thesamedepartmentTransferred2 timesHoldprompts youto give acallbacknumberPersonhangs upcall insteadof answeringOver 1hour onthe phone" Arepresentativewill be withyou shortly"Transferred1 timeAutomatedmenuloopsOver 4hours toresolveconcernDisconnectedwhile on holdHold musichasremindersfor onlinehelp sectionConcernresolvedwithin 1hourOver 3hours toresolveconcernUpbeatholdmusicCannotfindinformationon fileAudioconnectionnot clearSlow,(possiblymelodic)hold musicContactinformationrequiredmultipletimesOver 30minutes toreach alive personTransferred3+ timesNoholdmusicHoldmentionssocial mediacontactsOver 45minutes toreach alive personOver 2hours toresolveconcernTransferredback to thesamedepartment

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred 2 times
  2. Hold prompts you to give a callback number
  3. Person hangs up call instead of answering
  4. Over 1 hour on the phone
  5. " A representative will be with you shortly"
  6. Transferred 1 time
  7. Automated menu loops
  8. Over 4 hours to resolve concern
  9. Disconnected while on hold
  10. Hold music has reminders for online help section
  11. Concern resolved within 1 hour
  12. Over 3 hours to resolve concern
  13. Upbeat hold music
  14. Cannot find information on file
  15. Audio connection not clear
  16. Slow, (possibly melodic) hold music
  17. Contact information required multiple times
  18. Over 30 minutes to reach a live person
  19. Transferred 3+ times
  20. No hold music
  21. Hold mentions social media contacts
  22. Over 45 minutes to reach a live person
  23. Over 2 hours to resolve concern
  24. Transferred back to the same department