Thankedcustomer forchoosingUS BankShookcustomershandIntroducedyourselfIntroducedyourselfSmiledComplimentedcustomerUsedcustomersname 2xIntroducedyourselfShowedyourshoesGreetedcustomer atentrance/wherethey’re atUsedcustomersname 2xHandedcustomeryour cardPleasedto helpMore thanatransactionMore thanatransaction“I would loveto be yourpersonalbanker”ShowedyourshoesGave outmore thanone cardfor referralsThankedcustomerforpatienceSmiledGreetedcustomer atentrance/wherethey’re atExplained/showedvalueThankedcustomerforpatienceUsedcustomersname 2xWorenamebadgeMore thanatransactionComplimentedcustomerThankedcustomer forchoosingUS BankExplained/showedvalueThankedcustomer forchoosingUS BankShookcustomershandIntroducedyourselfIntroducedyourselfSmiledComplimentedcustomerUsedcustomersname 2xIntroducedyourselfShowedyourshoesGreetedcustomer atentrance/wherethey’re atUsedcustomersname 2xHandedcustomeryour cardPleasedto helpMore thanatransactionMore thanatransaction“I would loveto be yourpersonalbanker”ShowedyourshoesGave outmore thanone cardfor referralsThankedcustomerforpatienceSmiledGreetedcustomer atentrance/wherethey’re atExplained/showedvalueThankedcustomerforpatienceUsedcustomersname 2xWorenamebadgeMore thanatransactionComplimentedcustomerThankedcustomer forchoosingUS BankExplained/showedvalue

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
I
4
G
5
O
6
N
7
O
8
G
9
B
10
N
11
B
12
O
13
I
14
O
15
B
16
G
17
N
18
I
19
I
20
B
21
N
22
G
23
O
24
G
25
G
26
I
27
B
28
I
29
N
  1. O-Thanked customer for choosing US Bank
  2. B-Shook customers hand
  3. I-Introduced yourself
  4. G-Introduced yourself
  5. O-Smiled
  6. N-Complimented customer
  7. O-Used customers name 2x
  8. G-Introduced yourself
  9. B-Showed your shoes
  10. N-Greeted customer at entrance/where they’re at
  11. B-Used customers name 2x
  12. O-Handed customer your card
  13. I-Pleased to help
  14. O-More than a transaction
  15. B-More than a transaction
  16. G-“I would love to be your personal banker”
  17. N-Showed your shoes
  18. I-Gave out more than one card for referrals
  19. I-Thanked customer for patience
  20. B-Smiled
  21. N-Greeted customer at entrance/where they’re at
  22. G-Explained/showed value
  23. O-Thanked customer for patience
  24. G-Used customers name 2x
  25. G-Wore name badge
  26. I-More than a transaction
  27. B-Complimented customer
  28. I-Thanked customer for choosing US Bank
  29. N-Explained/showed value