Hear apet ona callOfficeWirelessCertificateissueOneDrive Filesare not beingbackup/syncedSelfSubmitQueue isEmptyBit LockerRecoveryKeyADPasswordResetCustomeruses theword"Glitching"ADAccountUnlockrForcePasswordresetExpiredFive9PasswordP1IncidentWantingPermanentLocal AdminAccessCustomersays theyare not"Tech Savy"UpdateonIncidentFirst callResolutionCustomerReopensticket after itwas resolvedPassword Syncissue(computerusing oldpassword tosign in)MESJavaInstallPrinterInstallExpiredADPasswordAnyAdobeInstallUpdate onREQ/RITMCisco VPNmentionedby user ona callP1CaseSomeone'sPet Joins ATeamsMeetingKorey didnot start theGoodMorning postNeed AFileRestoreUpdateonCaseAddPrinter tocomputerLAPsNeededPDFs notopeningin AdobeUserforgottheirpasswordSomeoneasks you toview theirscreen beforeyou offerComputerForcesRestart onFetch AgentEscalateA CaseGlobalProtectissuesKonicaServiceCallEscalateAIncidentSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"MFAResetYour get thesame calleron thesame dayHear apet ona callOfficeWirelessCertificateissueOneDrive Filesare not beingbackup/syncedSelfSubmitQueue isEmptyBit LockerRecoveryKeyADPasswordResetCustomeruses theword"Glitching"ADAccountUnlockrForcePasswordresetExpiredFive9PasswordP1IncidentWantingPermanentLocal AdminAccessCustomersays theyare not"Tech Savy"UpdateonIncidentFirst callResolutionCustomerReopensticket after itwas resolvedPassword Syncissue(computerusing oldpassword tosign in)MESJavaInstallPrinterInstallExpiredADPasswordAnyAdobeInstallUpdate onREQ/RITMCisco VPNmentionedby user ona callP1CaseSomeone'sPet Joins ATeamsMeetingKorey didnot start theGoodMorning postNeed AFileRestoreUpdateonCaseAddPrinter tocomputerLAPsNeededPDFs notopeningin AdobeUserforgottheirpasswordSomeoneasks you toview theirscreen beforeyou offerComputerForcesRestart onFetch AgentEscalateA CaseGlobalProtectissuesKonicaServiceCallEscalateAIncidentSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"MFAResetYour get thesame calleron thesame day

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hear a pet on a call
  2. Office Wireless Certificate issue
  3. OneDrive Files are not being backup/synced
  4. Self Submit Queue is Empty
  5. Bit Locker Recovery Key
  6. AD Password Reset
  7. Customer uses the word "Glitching"
  8. AD Account Unlock
  9. rForce Password reset
  10. Expired Five9 Password
  11. P1 Incident
  12. Wanting Permanent Local Admin Access
  13. Customer says they are not "Tech Savy"
  14. Update on Incident
  15. First call Resolution
  16. Customer Reopens ticket after it was resolved
  17. Password Sync issue (computer using old password to sign in)
  18. MES Java Install
  19. Printer Install
  20. Expired AD Password
  21. Any Adobe Install
  22. Update on REQ/RITM
  23. Cisco VPN mentioned by user on a call
  24. P1 Case
  25. Someone's Pet Joins A Teams Meeting
  26. Korey did not start the Good Morning post
  27. Need A File Restore
  28. Update on Case
  29. Add Printer to computer
  30. LAPs Needed
  31. PDFs not opening in Adobe
  32. User forgot their password
  33. Someone asks you to view their screen before you offer
  34. Computer Forces Restart on Fetch Agent
  35. Escalate A Case
  36. Global Protect issues
  37. Konica Service Call
  38. Escalate A Incident
  39. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  40. MFA Reset
  41. Your get the same caller on the same day