Update onREQ/RITMSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"PrinterInstallADPasswordResetFirst callResolutionEscalateA CaseKorey didnot start theGoodMorning postADAccountUnlockSomeone'sPet Joins ATeamsMeetingLAPsNeededCustomersays theyare not"Tech Savy"Customeruses theword"Glitching"MFAResetAddPrinter tocomputerBit LockerRecoveryKeyCisco VPNmentionedby user ona callAnyAdobeInstallKonicaServiceCallrForcePasswordresetPassword Syncissue(computerusing oldpassword tosign in)GlobalProtectissuesEscalateAIncidentOneDrive Filesare not beingbackup/syncedUpdateonIncidentComputerForcesRestart onFetch AgentNeed AFileRestoreYour get thesame calleron thesame dayCustomerReopensticket after itwas resolvedOfficeWirelessCertificateissueMESJavaInstallPDFs notopeningin AdobeP1CaseExpiredFive9PasswordP1IncidentUpdateonCaseUserforgottheirpasswordExpiredADPasswordSelfSubmitQueue isEmptySomeoneasks you toview theirscreen beforeyou offerWantingPermanentLocal AdminAccessHear apet ona callUpdate onREQ/RITMSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"PrinterInstallADPasswordResetFirst callResolutionEscalateA CaseKorey didnot start theGoodMorning postADAccountUnlockSomeone'sPet Joins ATeamsMeetingLAPsNeededCustomersays theyare not"Tech Savy"Customeruses theword"Glitching"MFAResetAddPrinter tocomputerBit LockerRecoveryKeyCisco VPNmentionedby user ona callAnyAdobeInstallKonicaServiceCallrForcePasswordresetPassword Syncissue(computerusing oldpassword tosign in)GlobalProtectissuesEscalateAIncidentOneDrive Filesare not beingbackup/syncedUpdateonIncidentComputerForcesRestart onFetch AgentNeed AFileRestoreYour get thesame calleron thesame dayCustomerReopensticket after itwas resolvedOfficeWirelessCertificateissueMESJavaInstallPDFs notopeningin AdobeP1CaseExpiredFive9PasswordP1IncidentUpdateonCaseUserforgottheirpasswordExpiredADPasswordSelfSubmitQueue isEmptySomeoneasks you toview theirscreen beforeyou offerWantingPermanentLocal AdminAccessHear apet ona call

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
  1. Update on REQ/RITM
  2. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  3. Printer Install
  4. AD Password Reset
  5. First call Resolution
  6. Escalate A Case
  7. Korey did not start the Good Morning post
  8. AD Account Unlock
  9. Someone's Pet Joins A Teams Meeting
  10. LAPs Needed
  11. Customer says they are not "Tech Savy"
  12. Customer uses the word "Glitching"
  13. MFA Reset
  14. Add Printer to computer
  15. Bit Locker Recovery Key
  16. Cisco VPN mentioned by user on a call
  17. Any Adobe Install
  18. Konica Service Call
  19. rForce Password reset
  20. Password Sync issue (computer using old password to sign in)
  21. Global Protect issues
  22. Escalate A Incident
  23. OneDrive Files are not being backup/synced
  24. Update on Incident
  25. Computer Forces Restart on Fetch Agent
  26. Need A File Restore
  27. Your get the same caller on the same day
  28. Customer Reopens ticket after it was resolved
  29. Office Wireless Certificate issue
  30. MES Java Install
  31. PDFs not opening in Adobe
  32. P1 Case
  33. Expired Five9 Password
  34. P1 Incident
  35. Update on Case
  36. User forgot their password
  37. Expired AD Password
  38. Self Submit Queue is Empty
  39. Someone asks you to view their screen before you offer
  40. Wanting Permanent Local Admin Access
  41. Hear a pet on a call