P1IncidentAnyAdobeInstallEscalateA CasePassword Syncissue(computerusing oldpassword tosign in)EscalateAIncidentADAccountUnlockExpiredADPasswordGlobalProtectissuesLAPsNeededMFAResetAddPrinter tocomputerCustomerReopensticket after itwas resolvedBit LockerRecoveryKeyUpdateonCaseSelfSubmitQueue isEmptyADPasswordResetWantingPermanentLocal AdminAccessSomeone'sPet Joins ATeamsMeetingYour get thesame calleron thesame dayPrinterInstallUpdate onREQ/RITMOneDrive Filesare not beingbackup/syncedKorey didnot start theGoodMorning postExpiredFive9PasswordUserforgottheirpasswordNeed AFileRestoreFirst callResolutionCisco VPNmentionedby user ona callKonicaServiceCallUpdateonIncidentCustomersays theyare not"Tech Savy"Hear apet ona callOfficeWirelessCertificateissueSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"MESJavaInstallrForcePasswordresetSomeoneasks you toview theirscreen beforeyou offerCustomeruses theword"Glitching"ComputerForcesRestart onFetch AgentPDFs notopeningin AdobeP1CaseP1IncidentAnyAdobeInstallEscalateA CasePassword Syncissue(computerusing oldpassword tosign in)EscalateAIncidentADAccountUnlockExpiredADPasswordGlobalProtectissuesLAPsNeededMFAResetAddPrinter tocomputerCustomerReopensticket after itwas resolvedBit LockerRecoveryKeyUpdateonCaseSelfSubmitQueue isEmptyADPasswordResetWantingPermanentLocal AdminAccessSomeone'sPet Joins ATeamsMeetingYour get thesame calleron thesame dayPrinterInstallUpdate onREQ/RITMOneDrive Filesare not beingbackup/syncedKorey didnot start theGoodMorning postExpiredFive9PasswordUserforgottheirpasswordNeed AFileRestoreFirst callResolutionCisco VPNmentionedby user ona callKonicaServiceCallUpdateonIncidentCustomersays theyare not"Tech Savy"Hear apet ona callOfficeWirelessCertificateissueSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"MESJavaInstallrForcePasswordresetSomeoneasks you toview theirscreen beforeyou offerCustomeruses theword"Glitching"ComputerForcesRestart onFetch AgentPDFs notopeningin AdobeP1Case

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. P1 Incident
  2. Any Adobe Install
  3. Escalate A Case
  4. Password Sync issue (computer using old password to sign in)
  5. Escalate A Incident
  6. AD Account Unlock
  7. Expired AD Password
  8. Global Protect issues
  9. LAPs Needed
  10. MFA Reset
  11. Add Printer to computer
  12. Customer Reopens ticket after it was resolved
  13. Bit Locker Recovery Key
  14. Update on Case
  15. Self Submit Queue is Empty
  16. AD Password Reset
  17. Wanting Permanent Local Admin Access
  18. Someone's Pet Joins A Teams Meeting
  19. Your get the same caller on the same day
  20. Printer Install
  21. Update on REQ/RITM
  22. OneDrive Files are not being backup/synced
  23. Korey did not start the Good Morning post
  24. Expired Five9 Password
  25. User forgot their password
  26. Need A File Restore
  27. First call Resolution
  28. Cisco VPN mentioned by user on a call
  29. Konica Service Call
  30. Update on Incident
  31. Customer says they are not "Tech Savy"
  32. Hear a pet on a call
  33. Office Wireless Certificate issue
  34. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  35. MES Java Install
  36. rForce Password reset
  37. Someone asks you to view their screen before you offer
  38. Customer uses the word "Glitching"
  39. Computer Forces Restart on Fetch Agent
  40. PDFs not opening in Adobe
  41. P1 Case