AnyAdobeInstallEscalateAIncidentMFAResetPDFs notopeningin AdobeEscalateA CaseBit LockerRecoveryKeyKonicaServiceCallKorey didnot start theGoodMorning postUpdate onREQ/RITMP1IncidentUpdateonIncidentSelfSubmitQueue isEmptyHear apet ona callMESJavaInstallNeed AFileRestoreCustomerReopensticket after itwas resolvedWantingPermanentLocal AdminAccessCisco VPNmentionedby user ona callExpiredADPasswordGlobalProtectissuesFirst callResolutionYour get thesame calleron thesame dayUserforgottheirpasswordPassword Syncissue(computerusing oldpassword tosign in)P1CaseADPasswordResetComputerForcesRestart onFetch AgentLAPsNeededSomeone'sPet Joins ATeamsMeetingrForcePasswordresetExpiredFive9PasswordADAccountUnlockOneDrive Filesare not beingbackup/syncedSomeoneasks you toview theirscreen beforeyou offerCustomeruses theword"Glitching"OfficeWirelessCertificateissueAddPrinter tocomputerPrinterInstallCustomersays theyare not"Tech Savy"SomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"UpdateonCaseAnyAdobeInstallEscalateAIncidentMFAResetPDFs notopeningin AdobeEscalateA CaseBit LockerRecoveryKeyKonicaServiceCallKorey didnot start theGoodMorning postUpdate onREQ/RITMP1IncidentUpdateonIncidentSelfSubmitQueue isEmptyHear apet ona callMESJavaInstallNeed AFileRestoreCustomerReopensticket after itwas resolvedWantingPermanentLocal AdminAccessCisco VPNmentionedby user ona callExpiredADPasswordGlobalProtectissuesFirst callResolutionYour get thesame calleron thesame dayUserforgottheirpasswordPassword Syncissue(computerusing oldpassword tosign in)P1CaseADPasswordResetComputerForcesRestart onFetch AgentLAPsNeededSomeone'sPet Joins ATeamsMeetingrForcePasswordresetExpiredFive9PasswordADAccountUnlockOneDrive Filesare not beingbackup/syncedSomeoneasks you toview theirscreen beforeyou offerCustomeruses theword"Glitching"OfficeWirelessCertificateissueAddPrinter tocomputerPrinterInstallCustomersays theyare not"Tech Savy"SomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"UpdateonCase

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Any Adobe Install
  2. Escalate A Incident
  3. MFA Reset
  4. PDFs not opening in Adobe
  5. Escalate A Case
  6. Bit Locker Recovery Key
  7. Konica Service Call
  8. Korey did not start the Good Morning post
  9. Update on REQ/RITM
  10. P1 Incident
  11. Update on Incident
  12. Self Submit Queue is Empty
  13. Hear a pet on a call
  14. MES Java Install
  15. Need A File Restore
  16. Customer Reopens ticket after it was resolved
  17. Wanting Permanent Local Admin Access
  18. Cisco VPN mentioned by user on a call
  19. Expired AD Password
  20. Global Protect issues
  21. First call Resolution
  22. Your get the same caller on the same day
  23. User forgot their password
  24. Password Sync issue (computer using old password to sign in)
  25. P1 Case
  26. AD Password Reset
  27. Computer Forces Restart on Fetch Agent
  28. LAPs Needed
  29. Someone's Pet Joins A Teams Meeting
  30. rForce Password reset
  31. Expired Five9 Password
  32. AD Account Unlock
  33. OneDrive Files are not being backup/synced
  34. Someone asks you to view their screen before you offer
  35. Customer uses the word "Glitching"
  36. Office Wireless Certificate issue
  37. Add Printer to computer
  38. Printer Install
  39. Customer says they are not "Tech Savy"
  40. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  41. Update on Case