PDFs notopeningin AdobeKonicaServiceCallOneDrive Filesare not beingbackup/syncedLAPsNeededComputerForcesRestart onFetch AgentSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"P1IncidentGlobalProtectissuesExpiredFive9PasswordADPasswordResetYour get thesame calleron thesame dayKorey didnot start theGoodMorning postCustomersays theyare not"Tech Savy"Bit LockerRecoveryKeyFirst callResolutionSomeone'sPet Joins ATeamsMeetingCustomeruses theword"Glitching"OfficeWirelessCertificateissueWantingPermanentLocal AdminAccessCisco VPNmentionedby user ona callUpdateonCaseExpiredADPasswordUpdateonIncidentEscalateA CasePassword Syncissue(computerusing oldpassword tosign in)AddPrinter tocomputerUpdate onREQ/RITMPrinterInstallMESJavaInstallAnyAdobeInstallCustomerReopensticket after itwas resolvedEscalateAIncidentNeed AFileRestoreSelfSubmitQueue isEmptyMFAResetADAccountUnlockUserforgottheirpasswordSomeoneasks you toview theirscreen beforeyou offerrForcePasswordresetHear apet ona callP1CasePDFs notopeningin AdobeKonicaServiceCallOneDrive Filesare not beingbackup/syncedLAPsNeededComputerForcesRestart onFetch AgentSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"P1IncidentGlobalProtectissuesExpiredFive9PasswordADPasswordResetYour get thesame calleron thesame dayKorey didnot start theGoodMorning postCustomersays theyare not"Tech Savy"Bit LockerRecoveryKeyFirst callResolutionSomeone'sPet Joins ATeamsMeetingCustomeruses theword"Glitching"OfficeWirelessCertificateissueWantingPermanentLocal AdminAccessCisco VPNmentionedby user ona callUpdateonCaseExpiredADPasswordUpdateonIncidentEscalateA CasePassword Syncissue(computerusing oldpassword tosign in)AddPrinter tocomputerUpdate onREQ/RITMPrinterInstallMESJavaInstallAnyAdobeInstallCustomerReopensticket after itwas resolvedEscalateAIncidentNeed AFileRestoreSelfSubmitQueue isEmptyMFAResetADAccountUnlockUserforgottheirpasswordSomeoneasks you toview theirscreen beforeyou offerrForcePasswordresetHear apet ona callP1Case

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PDFs not opening in Adobe
  2. Konica Service Call
  3. OneDrive Files are not being backup/synced
  4. LAPs Needed
  5. Computer Forces Restart on Fetch Agent
  6. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  7. P1 Incident
  8. Global Protect issues
  9. Expired Five9 Password
  10. AD Password Reset
  11. Your get the same caller on the same day
  12. Korey did not start the Good Morning post
  13. Customer says they are not "Tech Savy"
  14. Bit Locker Recovery Key
  15. First call Resolution
  16. Someone's Pet Joins A Teams Meeting
  17. Customer uses the word "Glitching"
  18. Office Wireless Certificate issue
  19. Wanting Permanent Local Admin Access
  20. Cisco VPN mentioned by user on a call
  21. Update on Case
  22. Expired AD Password
  23. Update on Incident
  24. Escalate A Case
  25. Password Sync issue (computer using old password to sign in)
  26. Add Printer to computer
  27. Update on REQ/RITM
  28. Printer Install
  29. MES Java Install
  30. Any Adobe Install
  31. Customer Reopens ticket after it was resolved
  32. Escalate A Incident
  33. Need A File Restore
  34. Self Submit Queue is Empty
  35. MFA Reset
  36. AD Account Unlock
  37. User forgot their password
  38. Someone asks you to view their screen before you offer
  39. rForce Password reset
  40. Hear a pet on a call
  41. P1 Case