LAPsNeededWantingPermanentLocal AdminAccessAddPrinter tocomputerPDFs notopeningin AdobeOneDrive Filesare not beingbackup/syncedComputerForcesRestart onFetch AgentEscalateA CaseADPasswordResetUserforgottheirpasswordADAccountUnlockSelfSubmitQueue isEmptyPrinterInstallMESJavaInstallUpdate onREQ/RITMCisco VPNmentionedby user ona callCustomersays theyare not"Tech Savy"SomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"Customeruses theword"Glitching"Your get thesame calleron thesame dayHear apet ona callPassword Syncissue(computerusing oldpassword tosign in)KonicaServiceCallAnyAdobeInstallMFAResetUpdateonIncidentP1CaseBit LockerRecoveryKeySomeoneasks you toview theirscreen beforeyou offerP1IncidentExpiredFive9PasswordCustomerReopensticket after itwas resolvedSomeone'sPet Joins ATeamsMeetingOfficeWirelessCertificateissueGlobalProtectissuesKorey didnot start theGoodMorning postFirst callResolutionExpiredADPasswordNeed AFileRestoreEscalateAIncidentUpdateonCaserForcePasswordresetLAPsNeededWantingPermanentLocal AdminAccessAddPrinter tocomputerPDFs notopeningin AdobeOneDrive Filesare not beingbackup/syncedComputerForcesRestart onFetch AgentEscalateA CaseADPasswordResetUserforgottheirpasswordADAccountUnlockSelfSubmitQueue isEmptyPrinterInstallMESJavaInstallUpdate onREQ/RITMCisco VPNmentionedby user ona callCustomersays theyare not"Tech Savy"SomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"Customeruses theword"Glitching"Your get thesame calleron thesame dayHear apet ona callPassword Syncissue(computerusing oldpassword tosign in)KonicaServiceCallAnyAdobeInstallMFAResetUpdateonIncidentP1CaseBit LockerRecoveryKeySomeoneasks you toview theirscreen beforeyou offerP1IncidentExpiredFive9PasswordCustomerReopensticket after itwas resolvedSomeone'sPet Joins ATeamsMeetingOfficeWirelessCertificateissueGlobalProtectissuesKorey didnot start theGoodMorning postFirst callResolutionExpiredADPasswordNeed AFileRestoreEscalateAIncidentUpdateonCaserForcePasswordreset

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LAPs Needed
  2. Wanting Permanent Local Admin Access
  3. Add Printer to computer
  4. PDFs not opening in Adobe
  5. OneDrive Files are not being backup/synced
  6. Computer Forces Restart on Fetch Agent
  7. Escalate A Case
  8. AD Password Reset
  9. User forgot their password
  10. AD Account Unlock
  11. Self Submit Queue is Empty
  12. Printer Install
  13. MES Java Install
  14. Update on REQ/RITM
  15. Cisco VPN mentioned by user on a call
  16. Customer says they are not "Tech Savy"
  17. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  18. Customer uses the word "Glitching"
  19. Your get the same caller on the same day
  20. Hear a pet on a call
  21. Password Sync issue (computer using old password to sign in)
  22. Konica Service Call
  23. Any Adobe Install
  24. MFA Reset
  25. Update on Incident
  26. P1 Case
  27. Bit Locker Recovery Key
  28. Someone asks you to view their screen before you offer
  29. P1 Incident
  30. Expired Five9 Password
  31. Customer Reopens ticket after it was resolved
  32. Someone's Pet Joins A Teams Meeting
  33. Office Wireless Certificate issue
  34. Global Protect issues
  35. Korey did not start the Good Morning post
  36. First call Resolution
  37. Expired AD Password
  38. Need A File Restore
  39. Escalate A Incident
  40. Update on Case
  41. rForce Password reset