MFAResetHear apet ona callP1CaseExpiredFive9PasswordCustomeruses theword"Glitching"MESJavaInstallUpdate onREQ/RITMBit LockerRecoveryKeyUpdateonIncidentSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"Password Syncissue(computerusing oldpassword tosign in)Someone'sPet Joins ATeamsMeetingP1IncidentWantingPermanentLocal AdminAccessComputerForcesRestart onFetch AgentEscalateAIncidentCustomersays theyare not"Tech Savy"Need AFileRestoreSomeoneasks you toview theirscreen beforeyou offerAddPrinter tocomputerPDFs notopeningin AdobeFirst callResolutionGlobalProtectissuesADAccountUnlockUpdateonCasePrinterInstallOneDrive Filesare not beingbackup/syncedExpiredADPasswordLAPsNeededCustomerReopensticket after itwas resolvedSelfSubmitQueue isEmptyAnyAdobeInstallYour get thesame calleron thesame dayUserforgottheirpasswordrForcePasswordresetOfficeWirelessCertificateissueKonicaServiceCallKorey didnot start theGoodMorning postCisco VPNmentionedby user ona callEscalateA CaseADPasswordResetMFAResetHear apet ona callP1CaseExpiredFive9PasswordCustomeruses theword"Glitching"MESJavaInstallUpdate onREQ/RITMBit LockerRecoveryKeyUpdateonIncidentSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"Password Syncissue(computerusing oldpassword tosign in)Someone'sPet Joins ATeamsMeetingP1IncidentWantingPermanentLocal AdminAccessComputerForcesRestart onFetch AgentEscalateAIncidentCustomersays theyare not"Tech Savy"Need AFileRestoreSomeoneasks you toview theirscreen beforeyou offerAddPrinter tocomputerPDFs notopeningin AdobeFirst callResolutionGlobalProtectissuesADAccountUnlockUpdateonCasePrinterInstallOneDrive Filesare not beingbackup/syncedExpiredADPasswordLAPsNeededCustomerReopensticket after itwas resolvedSelfSubmitQueue isEmptyAnyAdobeInstallYour get thesame calleron thesame dayUserforgottheirpasswordrForcePasswordresetOfficeWirelessCertificateissueKonicaServiceCallKorey didnot start theGoodMorning postCisco VPNmentionedby user ona callEscalateA CaseADPasswordReset

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MFA Reset
  2. Hear a pet on a call
  3. P1 Case
  4. Expired Five9 Password
  5. Customer uses the word "Glitching"
  6. MES Java Install
  7. Update on REQ/RITM
  8. Bit Locker Recovery Key
  9. Update on Incident
  10. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  11. Password Sync issue (computer using old password to sign in)
  12. Someone's Pet Joins A Teams Meeting
  13. P1 Incident
  14. Wanting Permanent Local Admin Access
  15. Computer Forces Restart on Fetch Agent
  16. Escalate A Incident
  17. Customer says they are not "Tech Savy"
  18. Need A File Restore
  19. Someone asks you to view their screen before you offer
  20. Add Printer to computer
  21. PDFs not opening in Adobe
  22. First call Resolution
  23. Global Protect issues
  24. AD Account Unlock
  25. Update on Case
  26. Printer Install
  27. OneDrive Files are not being backup/synced
  28. Expired AD Password
  29. LAPs Needed
  30. Customer Reopens ticket after it was resolved
  31. Self Submit Queue is Empty
  32. Any Adobe Install
  33. Your get the same caller on the same day
  34. User forgot their password
  35. rForce Password reset
  36. Office Wireless Certificate issue
  37. Konica Service Call
  38. Korey did not start the Good Morning post
  39. Cisco VPN mentioned by user on a call
  40. Escalate A Case
  41. AD Password Reset