OfficeWirelessCertificateissueP1CaseOneDrive Filesare not beingbackup/syncedADPasswordResetCustomerReopensticket after itwas resolvedFirst callResolutionUpdateonIncidentPassword Syncissue(computerusing oldpassword tosign in)Hear apet ona callKonicaServiceCallCustomeruses theword"Glitching"LAPsNeededNeed AFileRestoreMESJavaInstallSelfSubmitQueue isEmptyUserforgottheirpasswordBit LockerRecoveryKeyPDFs notopeningin AdobeExpiredFive9PasswordKorey didnot start theGoodMorning postrForcePasswordresetSomeone'sPet Joins ATeamsMeetingUpdate onREQ/RITMComputerForcesRestart onFetch AgentCisco VPNmentionedby user ona callEscalateA CaseAnyAdobeInstallSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"AddPrinter tocomputerPrinterInstallSomeoneasks you toview theirscreen beforeyou offerYour get thesame calleron thesame dayWantingPermanentLocal AdminAccessP1IncidentCustomersays theyare not"Tech Savy"ADAccountUnlockGlobalProtectissuesExpiredADPasswordEscalateAIncidentUpdateonCaseMFAResetOfficeWirelessCertificateissueP1CaseOneDrive Filesare not beingbackup/syncedADPasswordResetCustomerReopensticket after itwas resolvedFirst callResolutionUpdateonIncidentPassword Syncissue(computerusing oldpassword tosign in)Hear apet ona callKonicaServiceCallCustomeruses theword"Glitching"LAPsNeededNeed AFileRestoreMESJavaInstallSelfSubmitQueue isEmptyUserforgottheirpasswordBit LockerRecoveryKeyPDFs notopeningin AdobeExpiredFive9PasswordKorey didnot start theGoodMorning postrForcePasswordresetSomeone'sPet Joins ATeamsMeetingUpdate onREQ/RITMComputerForcesRestart onFetch AgentCisco VPNmentionedby user ona callEscalateA CaseAnyAdobeInstallSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"AddPrinter tocomputerPrinterInstallSomeoneasks you toview theirscreen beforeyou offerYour get thesame calleron thesame dayWantingPermanentLocal AdminAccessP1IncidentCustomersays theyare not"Tech Savy"ADAccountUnlockGlobalProtectissuesExpiredADPasswordEscalateAIncidentUpdateonCaseMFAReset

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Office Wireless Certificate issue
  2. P1 Case
  3. OneDrive Files are not being backup/synced
  4. AD Password Reset
  5. Customer Reopens ticket after it was resolved
  6. First call Resolution
  7. Update on Incident
  8. Password Sync issue (computer using old password to sign in)
  9. Hear a pet on a call
  10. Konica Service Call
  11. Customer uses the word "Glitching"
  12. LAPs Needed
  13. Need A File Restore
  14. MES Java Install
  15. Self Submit Queue is Empty
  16. User forgot their password
  17. Bit Locker Recovery Key
  18. PDFs not opening in Adobe
  19. Expired Five9 Password
  20. Korey did not start the Good Morning post
  21. rForce Password reset
  22. Someone's Pet Joins A Teams Meeting
  23. Update on REQ/RITM
  24. Computer Forces Restart on Fetch Agent
  25. Cisco VPN mentioned by user on a call
  26. Escalate A Case
  27. Any Adobe Install
  28. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  29. Add Printer to computer
  30. Printer Install
  31. Someone asks you to view their screen before you offer
  32. Your get the same caller on the same day
  33. Wanting Permanent Local Admin Access
  34. P1 Incident
  35. Customer says they are not "Tech Savy"
  36. AD Account Unlock
  37. Global Protect issues
  38. Expired AD Password
  39. Escalate A Incident
  40. Update on Case
  41. MFA Reset