P1IncidentLAPsNeededComputerForcesRestart onFetch AgentOfficeWirelessCertificateissueCustomeruses theword"Glitching"Bit LockerRecoveryKeyUpdateonIncidentCustomerReopensticket after itwas resolvedPDFs notopeningin AdobeGlobalProtectissuesEscalateAIncidentADPasswordResetCisco VPNmentionedby user ona callSomeoneasks you toview theirscreen beforeyou offerADAccountUnlockExpiredFive9PasswordPrinterInstallEscalateA CaseKonicaServiceCallrForcePasswordresetOneDrive Filesare not beingbackup/syncedWantingPermanentLocal AdminAccessCustomersays theyare not"Tech Savy"ExpiredADPasswordUpdate onREQ/RITMFirst callResolutionSelfSubmitQueue isEmptyKorey didnot start theGoodMorning postP1CaseNeed AFileRestoreSomeone'sPet Joins ATeamsMeetingUserforgottheirpasswordMESJavaInstallAddPrinter tocomputerYour get thesame calleron thesame daySomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"Hear apet ona callMFAResetPassword Syncissue(computerusing oldpassword tosign in)AnyAdobeInstallUpdateonCaseP1IncidentLAPsNeededComputerForcesRestart onFetch AgentOfficeWirelessCertificateissueCustomeruses theword"Glitching"Bit LockerRecoveryKeyUpdateonIncidentCustomerReopensticket after itwas resolvedPDFs notopeningin AdobeGlobalProtectissuesEscalateAIncidentADPasswordResetCisco VPNmentionedby user ona callSomeoneasks you toview theirscreen beforeyou offerADAccountUnlockExpiredFive9PasswordPrinterInstallEscalateA CaseKonicaServiceCallrForcePasswordresetOneDrive Filesare not beingbackup/syncedWantingPermanentLocal AdminAccessCustomersays theyare not"Tech Savy"ExpiredADPasswordUpdate onREQ/RITMFirst callResolutionSelfSubmitQueue isEmptyKorey didnot start theGoodMorning postP1CaseNeed AFileRestoreSomeone'sPet Joins ATeamsMeetingUserforgottheirpasswordMESJavaInstallAddPrinter tocomputerYour get thesame calleron thesame daySomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"Hear apet ona callMFAResetPassword Syncissue(computerusing oldpassword tosign in)AnyAdobeInstallUpdateonCase

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. P1 Incident
  2. LAPs Needed
  3. Computer Forces Restart on Fetch Agent
  4. Office Wireless Certificate issue
  5. Customer uses the word "Glitching"
  6. Bit Locker Recovery Key
  7. Update on Incident
  8. Customer Reopens ticket after it was resolved
  9. PDFs not opening in Adobe
  10. Global Protect issues
  11. Escalate A Incident
  12. AD Password Reset
  13. Cisco VPN mentioned by user on a call
  14. Someone asks you to view their screen before you offer
  15. AD Account Unlock
  16. Expired Five9 Password
  17. Printer Install
  18. Escalate A Case
  19. Konica Service Call
  20. rForce Password reset
  21. OneDrive Files are not being backup/synced
  22. Wanting Permanent Local Admin Access
  23. Customer says they are not "Tech Savy"
  24. Expired AD Password
  25. Update on REQ/RITM
  26. First call Resolution
  27. Self Submit Queue is Empty
  28. Korey did not start the Good Morning post
  29. P1 Case
  30. Need A File Restore
  31. Someone's Pet Joins A Teams Meeting
  32. User forgot their password
  33. MES Java Install
  34. Add Printer to computer
  35. Your get the same caller on the same day
  36. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  37. Hear a pet on a call
  38. MFA Reset
  39. Password Sync issue (computer using old password to sign in)
  40. Any Adobe Install
  41. Update on Case