Someone'sPet Joins ATeamsMeetingCisco VPNmentionedby user ona callSelfSubmitQueue isEmptyUpdate onREQ/RITMMFAResetKorey didnot start theGoodMorning postMESJavaInstallUpdateonIncidentrForcePasswordresetCustomerReopensticket after itwas resolvedHear apet ona callAnyAdobeInstallSomeoneasks you toview theirscreen beforeyou offerGlobalProtectissuesWantingPermanentLocal AdminAccessAddPrinter tocomputerPrinterInstallP1IncidentPDFs notopeningin AdobePassword Syncissue(computerusing oldpassword tosign in)ExpiredADPasswordOfficeWirelessCertificateissueExpiredFive9PasswordOneDrive Filesare not beingbackup/syncedFirst callResolutionKonicaServiceCallCustomeruses theword"Glitching"LAPsNeededNeed AFileRestoreSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"UpdateonCaseEscalateAIncidentEscalateA CaseADAccountUnlockYour get thesame calleron thesame dayCustomersays theyare not"Tech Savy"UserforgottheirpasswordBit LockerRecoveryKeyComputerForcesRestart onFetch AgentADPasswordResetP1CaseSomeone'sPet Joins ATeamsMeetingCisco VPNmentionedby user ona callSelfSubmitQueue isEmptyUpdate onREQ/RITMMFAResetKorey didnot start theGoodMorning postMESJavaInstallUpdateonIncidentrForcePasswordresetCustomerReopensticket after itwas resolvedHear apet ona callAnyAdobeInstallSomeoneasks you toview theirscreen beforeyou offerGlobalProtectissuesWantingPermanentLocal AdminAccessAddPrinter tocomputerPrinterInstallP1IncidentPDFs notopeningin AdobePassword Syncissue(computerusing oldpassword tosign in)ExpiredADPasswordOfficeWirelessCertificateissueExpiredFive9PasswordOneDrive Filesare not beingbackup/syncedFirst callResolutionKonicaServiceCallCustomeruses theword"Glitching"LAPsNeededNeed AFileRestoreSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"UpdateonCaseEscalateAIncidentEscalateA CaseADAccountUnlockYour get thesame calleron thesame dayCustomersays theyare not"Tech Savy"UserforgottheirpasswordBit LockerRecoveryKeyComputerForcesRestart onFetch AgentADPasswordResetP1Case

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone's Pet Joins A Teams Meeting
  2. Cisco VPN mentioned by user on a call
  3. Self Submit Queue is Empty
  4. Update on REQ/RITM
  5. MFA Reset
  6. Korey did not start the Good Morning post
  7. MES Java Install
  8. Update on Incident
  9. rForce Password reset
  10. Customer Reopens ticket after it was resolved
  11. Hear a pet on a call
  12. Any Adobe Install
  13. Someone asks you to view their screen before you offer
  14. Global Protect issues
  15. Wanting Permanent Local Admin Access
  16. Add Printer to computer
  17. Printer Install
  18. P1 Incident
  19. PDFs not opening in Adobe
  20. Password Sync issue (computer using old password to sign in)
  21. Expired AD Password
  22. Office Wireless Certificate issue
  23. Expired Five9 Password
  24. OneDrive Files are not being backup/synced
  25. First call Resolution
  26. Konica Service Call
  27. Customer uses the word "Glitching"
  28. LAPs Needed
  29. Need A File Restore
  30. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  31. Update on Case
  32. Escalate A Incident
  33. Escalate A Case
  34. AD Account Unlock
  35. Your get the same caller on the same day
  36. Customer says they are not "Tech Savy"
  37. User forgot their password
  38. Bit Locker Recovery Key
  39. Computer Forces Restart on Fetch Agent
  40. AD Password Reset
  41. P1 Case