ADAccountUnlockExpiredADPasswordKonicaServiceCallUserforgottheirpasswordAddPrinter tocomputerUpdateonCaseHear apet ona callCustomeruses theword"Glitching"CustomerReopensticket after itwas resolvedPassword Syncissue(computerusing oldpassword tosign in)Someoneasks you toview theirscreen beforeyou offerP1CaseBit LockerRecoveryKeyPrinterInstallOneDrive Filesare not beingbackup/syncedLAPsNeededGlobalProtectissuesUpdateonIncidentSelfSubmitQueue isEmptyWantingPermanentLocal AdminAccessSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"ADPasswordResetUpdate onREQ/RITMFirst callResolutionPDFs notopeningin AdobeOfficeWirelessCertificateissueNeed AFileRestoreEscalateA CaseSomeone'sPet Joins ATeamsMeetingAnyAdobeInstallMFAResetMESJavaInstallCisco VPNmentionedby user ona callCustomersays theyare not"Tech Savy"Your get thesame calleron thesame dayEscalateAIncidentKorey didnot start theGoodMorning postComputerForcesRestart onFetch AgentP1IncidentrForcePasswordresetExpiredFive9PasswordADAccountUnlockExpiredADPasswordKonicaServiceCallUserforgottheirpasswordAddPrinter tocomputerUpdateonCaseHear apet ona callCustomeruses theword"Glitching"CustomerReopensticket after itwas resolvedPassword Syncissue(computerusing oldpassword tosign in)Someoneasks you toview theirscreen beforeyou offerP1CaseBit LockerRecoveryKeyPrinterInstallOneDrive Filesare not beingbackup/syncedLAPsNeededGlobalProtectissuesUpdateonIncidentSelfSubmitQueue isEmptyWantingPermanentLocal AdminAccessSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"ADPasswordResetUpdate onREQ/RITMFirst callResolutionPDFs notopeningin AdobeOfficeWirelessCertificateissueNeed AFileRestoreEscalateA CaseSomeone'sPet Joins ATeamsMeetingAnyAdobeInstallMFAResetMESJavaInstallCisco VPNmentionedby user ona callCustomersays theyare not"Tech Savy"Your get thesame calleron thesame dayEscalateAIncidentKorey didnot start theGoodMorning postComputerForcesRestart onFetch AgentP1IncidentrForcePasswordresetExpiredFive9Password

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AD Account Unlock
  2. Expired AD Password
  3. Konica Service Call
  4. User forgot their password
  5. Add Printer to computer
  6. Update on Case
  7. Hear a pet on a call
  8. Customer uses the word "Glitching"
  9. Customer Reopens ticket after it was resolved
  10. Password Sync issue (computer using old password to sign in)
  11. Someone asks you to view their screen before you offer
  12. P1 Case
  13. Bit Locker Recovery Key
  14. Printer Install
  15. OneDrive Files are not being backup/synced
  16. LAPs Needed
  17. Global Protect issues
  18. Update on Incident
  19. Self Submit Queue is Empty
  20. Wanting Permanent Local Admin Access
  21. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  22. AD Password Reset
  23. Update on REQ/RITM
  24. First call Resolution
  25. PDFs not opening in Adobe
  26. Office Wireless Certificate issue
  27. Need A File Restore
  28. Escalate A Case
  29. Someone's Pet Joins A Teams Meeting
  30. Any Adobe Install
  31. MFA Reset
  32. MES Java Install
  33. Cisco VPN mentioned by user on a call
  34. Customer says they are not "Tech Savy"
  35. Your get the same caller on the same day
  36. Escalate A Incident
  37. Korey did not start the Good Morning post
  38. Computer Forces Restart on Fetch Agent
  39. P1 Incident
  40. rForce Password reset
  41. Expired Five9 Password