Customeruses theword"Glitching"P1IncidentUpdateonCasePassword Syncissue(computerusing oldpassword tosign in)KonicaServiceCallWantingPermanentLocal AdminAccessFirst callResolutionrForcePasswordresetOneDrive Filesare not beingbackup/syncedNeed AFileRestoreCustomerReopensticket after itwas resolvedGlobalProtectissuesAnyAdobeInstallSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"AddPrinter tocomputerBit LockerRecoveryKeyCisco VPNmentionedby user ona callYour get thesame calleron thesame dayKorey didnot start theGoodMorning postADPasswordResetSomeoneasks you toview theirscreen beforeyou offerMESJavaInstallOfficeWirelessCertificateissuePDFs notopeningin AdobeP1CaseUserforgottheirpasswordPrinterInstallLAPsNeededUpdate onREQ/RITMCustomersays theyare not"Tech Savy"ExpiredFive9PasswordUpdateonIncidentHear apet ona callComputerForcesRestart onFetch AgentSomeone'sPet Joins ATeamsMeetingExpiredADPasswordSelfSubmitQueue isEmptyADAccountUnlockEscalateA CaseMFAResetEscalateAIncidentCustomeruses theword"Glitching"P1IncidentUpdateonCasePassword Syncissue(computerusing oldpassword tosign in)KonicaServiceCallWantingPermanentLocal AdminAccessFirst callResolutionrForcePasswordresetOneDrive Filesare not beingbackup/syncedNeed AFileRestoreCustomerReopensticket after itwas resolvedGlobalProtectissuesAnyAdobeInstallSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"AddPrinter tocomputerBit LockerRecoveryKeyCisco VPNmentionedby user ona callYour get thesame calleron thesame dayKorey didnot start theGoodMorning postADPasswordResetSomeoneasks you toview theirscreen beforeyou offerMESJavaInstallOfficeWirelessCertificateissuePDFs notopeningin AdobeP1CaseUserforgottheirpasswordPrinterInstallLAPsNeededUpdate onREQ/RITMCustomersays theyare not"Tech Savy"ExpiredFive9PasswordUpdateonIncidentHear apet ona callComputerForcesRestart onFetch AgentSomeone'sPet Joins ATeamsMeetingExpiredADPasswordSelfSubmitQueue isEmptyADAccountUnlockEscalateA CaseMFAResetEscalateAIncident

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer uses the word "Glitching"
  2. P1 Incident
  3. Update on Case
  4. Password Sync issue (computer using old password to sign in)
  5. Konica Service Call
  6. Wanting Permanent Local Admin Access
  7. First call Resolution
  8. rForce Password reset
  9. OneDrive Files are not being backup/synced
  10. Need A File Restore
  11. Customer Reopens ticket after it was resolved
  12. Global Protect issues
  13. Any Adobe Install
  14. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  15. Add Printer to computer
  16. Bit Locker Recovery Key
  17. Cisco VPN mentioned by user on a call
  18. Your get the same caller on the same day
  19. Korey did not start the Good Morning post
  20. AD Password Reset
  21. Someone asks you to view their screen before you offer
  22. MES Java Install
  23. Office Wireless Certificate issue
  24. PDFs not opening in Adobe
  25. P1 Case
  26. User forgot their password
  27. Printer Install
  28. LAPs Needed
  29. Update on REQ/RITM
  30. Customer says they are not "Tech Savy"
  31. Expired Five9 Password
  32. Update on Incident
  33. Hear a pet on a call
  34. Computer Forces Restart on Fetch Agent
  35. Someone's Pet Joins A Teams Meeting
  36. Expired AD Password
  37. Self Submit Queue is Empty
  38. AD Account Unlock
  39. Escalate A Case
  40. MFA Reset
  41. Escalate A Incident