AddPrinter tocomputerSelfSubmitQueue isEmptyP1IncidentrForcePasswordresetExpiredFive9PasswordNeed AFileRestoreCustomerReopensticket after itwas resolvedYour get thesame calleron thesame dayCisco VPNmentionedby user ona callHear apet ona callPDFs notopeningin AdobeUpdateonIncidentCustomersays theyare not"Tech Savy"Bit LockerRecoveryKeySomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"ComputerForcesRestart onFetch AgentADPasswordResetWantingPermanentLocal AdminAccessLAPsNeededPrinterInstallEscalateA CaseKorey didnot start theGoodMorning postOneDrive Filesare not beingbackup/syncedADAccountUnlockEscalateAIncidentUpdate onREQ/RITMPassword Syncissue(computerusing oldpassword tosign in)GlobalProtectissuesSomeoneasks you toview theirscreen beforeyou offerFirst callResolutionKonicaServiceCallCustomeruses theword"Glitching"UpdateonCaseP1CaseMESJavaInstallMFAResetOfficeWirelessCertificateissueExpiredADPasswordSomeone'sPet Joins ATeamsMeetingUserforgottheirpasswordAnyAdobeInstallAddPrinter tocomputerSelfSubmitQueue isEmptyP1IncidentrForcePasswordresetExpiredFive9PasswordNeed AFileRestoreCustomerReopensticket after itwas resolvedYour get thesame calleron thesame dayCisco VPNmentionedby user ona callHear apet ona callPDFs notopeningin AdobeUpdateonIncidentCustomersays theyare not"Tech Savy"Bit LockerRecoveryKeySomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"ComputerForcesRestart onFetch AgentADPasswordResetWantingPermanentLocal AdminAccessLAPsNeededPrinterInstallEscalateA CaseKorey didnot start theGoodMorning postOneDrive Filesare not beingbackup/syncedADAccountUnlockEscalateAIncidentUpdate onREQ/RITMPassword Syncissue(computerusing oldpassword tosign in)GlobalProtectissuesSomeoneasks you toview theirscreen beforeyou offerFirst callResolutionKonicaServiceCallCustomeruses theword"Glitching"UpdateonCaseP1CaseMESJavaInstallMFAResetOfficeWirelessCertificateissueExpiredADPasswordSomeone'sPet Joins ATeamsMeetingUserforgottheirpasswordAnyAdobeInstall

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add Printer to computer
  2. Self Submit Queue is Empty
  3. P1 Incident
  4. rForce Password reset
  5. Expired Five9 Password
  6. Need A File Restore
  7. Customer Reopens ticket after it was resolved
  8. Your get the same caller on the same day
  9. Cisco VPN mentioned by user on a call
  10. Hear a pet on a call
  11. PDFs not opening in Adobe
  12. Update on Incident
  13. Customer says they are not "Tech Savy"
  14. Bit Locker Recovery Key
  15. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  16. Computer Forces Restart on Fetch Agent
  17. AD Password Reset
  18. Wanting Permanent Local Admin Access
  19. LAPs Needed
  20. Printer Install
  21. Escalate A Case
  22. Korey did not start the Good Morning post
  23. OneDrive Files are not being backup/synced
  24. AD Account Unlock
  25. Escalate A Incident
  26. Update on REQ/RITM
  27. Password Sync issue (computer using old password to sign in)
  28. Global Protect issues
  29. Someone asks you to view their screen before you offer
  30. First call Resolution
  31. Konica Service Call
  32. Customer uses the word "Glitching"
  33. Update on Case
  34. P1 Case
  35. MES Java Install
  36. MFA Reset
  37. Office Wireless Certificate issue
  38. Expired AD Password
  39. Someone's Pet Joins A Teams Meeting
  40. User forgot their password
  41. Any Adobe Install