Bit LockerRecoveryKeyExpiredADPasswordMFAResetEscalateA CaseSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"Someone'sPet Joins ATeamsMeetingCustomerReopensticket after itwas resolvedUserforgottheirpasswordLAPsNeededComputerForcesRestart onFetch AgentrForcePasswordresetYour get thesame calleron thesame dayPassword Syncissue(computerusing oldpassword tosign in)OneDrive Filesare not beingbackup/syncedUpdateonIncidentHear apet ona callUpdateonCaseCustomersays theyare not"Tech Savy"KonicaServiceCallADAccountUnlockP1CaseFirst callResolutionGlobalProtectissuesAnyAdobeInstallPDFs notopeningin AdobeUpdate onREQ/RITMKorey didnot start theGoodMorning postCustomeruses theword"Glitching"EscalateAIncidentMESJavaInstallSomeoneasks you toview theirscreen beforeyou offerADPasswordResetP1IncidentCisco VPNmentionedby user ona callWantingPermanentLocal AdminAccessSelfSubmitQueue isEmptyNeed AFileRestorePrinterInstallExpiredFive9PasswordAddPrinter tocomputerOfficeWirelessCertificateissueBit LockerRecoveryKeyExpiredADPasswordMFAResetEscalateA CaseSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"Someone'sPet Joins ATeamsMeetingCustomerReopensticket after itwas resolvedUserforgottheirpasswordLAPsNeededComputerForcesRestart onFetch AgentrForcePasswordresetYour get thesame calleron thesame dayPassword Syncissue(computerusing oldpassword tosign in)OneDrive Filesare not beingbackup/syncedUpdateonIncidentHear apet ona callUpdateonCaseCustomersays theyare not"Tech Savy"KonicaServiceCallADAccountUnlockP1CaseFirst callResolutionGlobalProtectissuesAnyAdobeInstallPDFs notopeningin AdobeUpdate onREQ/RITMKorey didnot start theGoodMorning postCustomeruses theword"Glitching"EscalateAIncidentMESJavaInstallSomeoneasks you toview theirscreen beforeyou offerADPasswordResetP1IncidentCisco VPNmentionedby user ona callWantingPermanentLocal AdminAccessSelfSubmitQueue isEmptyNeed AFileRestorePrinterInstallExpiredFive9PasswordAddPrinter tocomputerOfficeWirelessCertificateissue

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bit Locker Recovery Key
  2. Expired AD Password
  3. MFA Reset
  4. Escalate A Case
  5. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  6. Someone's Pet Joins A Teams Meeting
  7. Customer Reopens ticket after it was resolved
  8. User forgot their password
  9. LAPs Needed
  10. Computer Forces Restart on Fetch Agent
  11. rForce Password reset
  12. Your get the same caller on the same day
  13. Password Sync issue (computer using old password to sign in)
  14. OneDrive Files are not being backup/synced
  15. Update on Incident
  16. Hear a pet on a call
  17. Update on Case
  18. Customer says they are not "Tech Savy"
  19. Konica Service Call
  20. AD Account Unlock
  21. P1 Case
  22. First call Resolution
  23. Global Protect issues
  24. Any Adobe Install
  25. PDFs not opening in Adobe
  26. Update on REQ/RITM
  27. Korey did not start the Good Morning post
  28. Customer uses the word "Glitching"
  29. Escalate A Incident
  30. MES Java Install
  31. Someone asks you to view their screen before you offer
  32. AD Password Reset
  33. P1 Incident
  34. Cisco VPN mentioned by user on a call
  35. Wanting Permanent Local Admin Access
  36. Self Submit Queue is Empty
  37. Need A File Restore
  38. Printer Install
  39. Expired Five9 Password
  40. Add Printer to computer
  41. Office Wireless Certificate issue