UpdateonCaseSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"UserforgottheirpasswordPDFs notopeningin AdobeSomeoneasks you toview theirscreen beforeyou offerGlobalProtectissuesOfficeWirelessCertificateissueCustomeruses theword"Glitching"ExpiredFive9PasswordSomeone'sPet Joins ATeamsMeetingCustomersays theyare not"Tech Savy"ExpiredADPasswordEscalateA CaseFirst callResolutionPrinterInstallrForcePasswordresetAddPrinter tocomputerUpdateonIncidentEscalateAIncidentComputerForcesRestart onFetch AgentPassword Syncissue(computerusing oldpassword tosign in)KonicaServiceCallAnyAdobeInstallMFAResetMESJavaInstallSelfSubmitQueue isEmptyBit LockerRecoveryKeyNeed AFileRestoreADAccountUnlockYour get thesame calleron thesame dayHear apet ona callWantingPermanentLocal AdminAccessUpdate onREQ/RITMP1IncidentADPasswordResetOneDrive Filesare not beingbackup/syncedLAPsNeededKorey didnot start theGoodMorning postCisco VPNmentionedby user ona callCustomerReopensticket after itwas resolvedP1CaseUpdateonCaseSomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"UserforgottheirpasswordPDFs notopeningin AdobeSomeoneasks you toview theirscreen beforeyou offerGlobalProtectissuesOfficeWirelessCertificateissueCustomeruses theword"Glitching"ExpiredFive9PasswordSomeone'sPet Joins ATeamsMeetingCustomersays theyare not"Tech Savy"ExpiredADPasswordEscalateA CaseFirst callResolutionPrinterInstallrForcePasswordresetAddPrinter tocomputerUpdateonIncidentEscalateAIncidentComputerForcesRestart onFetch AgentPassword Syncissue(computerusing oldpassword tosign in)KonicaServiceCallAnyAdobeInstallMFAResetMESJavaInstallSelfSubmitQueue isEmptyBit LockerRecoveryKeyNeed AFileRestoreADAccountUnlockYour get thesame calleron thesame dayHear apet ona callWantingPermanentLocal AdminAccessUpdate onREQ/RITMP1IncidentADPasswordResetOneDrive Filesare not beingbackup/syncedLAPsNeededKorey didnot start theGoodMorning postCisco VPNmentionedby user ona callCustomerReopensticket after itwas resolvedP1Case

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update on Case
  2. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  3. User forgot their password
  4. PDFs not opening in Adobe
  5. Someone asks you to view their screen before you offer
  6. Global Protect issues
  7. Office Wireless Certificate issue
  8. Customer uses the word "Glitching"
  9. Expired Five9 Password
  10. Someone's Pet Joins A Teams Meeting
  11. Customer says they are not "Tech Savy"
  12. Expired AD Password
  13. Escalate A Case
  14. First call Resolution
  15. Printer Install
  16. rForce Password reset
  17. Add Printer to computer
  18. Update on Incident
  19. Escalate A Incident
  20. Computer Forces Restart on Fetch Agent
  21. Password Sync issue (computer using old password to sign in)
  22. Konica Service Call
  23. Any Adobe Install
  24. MFA Reset
  25. MES Java Install
  26. Self Submit Queue is Empty
  27. Bit Locker Recovery Key
  28. Need A File Restore
  29. AD Account Unlock
  30. Your get the same caller on the same day
  31. Hear a pet on a call
  32. Wanting Permanent Local Admin Access
  33. Update on REQ/RITM
  34. P1 Incident
  35. AD Password Reset
  36. OneDrive Files are not being backup/synced
  37. LAPs Needed
  38. Korey did not start the Good Morning post
  39. Cisco VPN mentioned by user on a call
  40. Customer Reopens ticket after it was resolved
  41. P1 Case