First callResolutionExpiredFive9PasswordADPasswordResetP1IncidentAddPrinter tocomputerCustomeruses theword"Glitching"KonicaServiceCallEscalateA CaseAnyAdobeInstallEscalateAIncidentPDFs notopeningin AdobeUserforgottheirpasswordPrinterInstallUpdateonIncidentLAPsNeededSelfSubmitQueue isEmptySomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"Password Syncissue(computerusing oldpassword tosign in)ADAccountUnlockrForcePasswordresetCisco VPNmentionedby user ona callSomeone'sPet Joins ATeamsMeetingNeed AFileRestoreBit LockerRecoveryKeyGlobalProtectissuesMFAResetCustomerReopensticket after itwas resolvedComputerForcesRestart onFetch AgentMESJavaInstallSomeoneasks you toview theirscreen beforeyou offerUpdate onREQ/RITMExpiredADPasswordYour get thesame calleron thesame dayOfficeWirelessCertificateissueWantingPermanentLocal AdminAccessUpdateonCaseP1CaseCustomersays theyare not"Tech Savy"Hear apet ona callKorey didnot start theGoodMorning postOneDrive Filesare not beingbackup/syncedFirst callResolutionExpiredFive9PasswordADPasswordResetP1IncidentAddPrinter tocomputerCustomeruses theword"Glitching"KonicaServiceCallEscalateA CaseAnyAdobeInstallEscalateAIncidentPDFs notopeningin AdobeUserforgottheirpasswordPrinterInstallUpdateonIncidentLAPsNeededSelfSubmitQueue isEmptySomeoneLeaves StandupEarly saying"They haveanother meetingto get/go to"Password Syncissue(computerusing oldpassword tosign in)ADAccountUnlockrForcePasswordresetCisco VPNmentionedby user ona callSomeone'sPet Joins ATeamsMeetingNeed AFileRestoreBit LockerRecoveryKeyGlobalProtectissuesMFAResetCustomerReopensticket after itwas resolvedComputerForcesRestart onFetch AgentMESJavaInstallSomeoneasks you toview theirscreen beforeyou offerUpdate onREQ/RITMExpiredADPasswordYour get thesame calleron thesame dayOfficeWirelessCertificateissueWantingPermanentLocal AdminAccessUpdateonCaseP1CaseCustomersays theyare not"Tech Savy"Hear apet ona callKorey didnot start theGoodMorning postOneDrive Filesare not beingbackup/synced

Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First call Resolution
  2. Expired Five9 Password
  3. AD Password Reset
  4. P1 Incident
  5. Add Printer to computer
  6. Customer uses the word "Glitching"
  7. Konica Service Call
  8. Escalate A Case
  9. Any Adobe Install
  10. Escalate A Incident
  11. PDFs not opening in Adobe
  12. User forgot their password
  13. Printer Install
  14. Update on Incident
  15. LAPs Needed
  16. Self Submit Queue is Empty
  17. Someone Leaves Standup Early saying "They have another meeting to get/go to"
  18. Password Sync issue (computer using old password to sign in)
  19. AD Account Unlock
  20. rForce Password reset
  21. Cisco VPN mentioned by user on a call
  22. Someone's Pet Joins A Teams Meeting
  23. Need A File Restore
  24. Bit Locker Recovery Key
  25. Global Protect issues
  26. MFA Reset
  27. Customer Reopens ticket after it was resolved
  28. Computer Forces Restart on Fetch Agent
  29. MES Java Install
  30. Someone asks you to view their screen before you offer
  31. Update on REQ/RITM
  32. Expired AD Password
  33. Your get the same caller on the same day
  34. Office Wireless Certificate issue
  35. Wanting Permanent Local Admin Access
  36. Update on Case
  37. P1 Case
  38. Customer says they are not "Tech Savy"
  39. Hear a pet on a call
  40. Korey did not start the Good Morning post
  41. OneDrive Files are not being backup/synced