"Lauren!"WrongnumberonaccountNew clientthat doesn’tbring anyrecords forpetHanddeliver amessageto the Dr.Schedule3 or morepet roomSarahDanceParty of 1Doctor/techcalls to haveprescriptionfilled fromother hospitalOwnercalls togetrecordsOwner makes sillycomment about bill(ex. “cost an arm& leg”, “y’allshould name awing after me”,etc.)Ownercomes tointo buyfoodOwner morethan 10minutes latetoappointmentOwnershows up atthe wronghospitalCodeyellow!Need doctorto approveonlineprescriptionOwner noshows forappointmentSchedulemore than 3new clientexams in 1dayPet showsup withoutcarrier orleashOwnerbrings in asecond petwithoutappointmentOwner callsforprescriptionwithout an up-to-date examOwner callsto check ontheir petwhileboardingHealthcertificateappointmentOwner calls totalk to doctorright afterdoctor leftdetailedvoicemailOwner addson additionalservice whilein for surgeryOwner asks totalk to a doctorafter getting adetailed weaveand respondingOwner calls tocancelappointmentwithin 30 minutesof their scheduledappointmentSendrecords toreferralhospitalOwner paysbill withmultipleforms ofpaymentSchedulerecheck/nextboosterappointmentat check outOwnercalls forcost ofexam"Lauren!"WrongnumberonaccountNew clientthat doesn’tbring anyrecords forpetHanddeliver amessageto the Dr.Schedule3 or morepet roomSarahDanceParty of 1Doctor/techcalls to haveprescriptionfilled fromother hospitalOwnercalls togetrecordsOwner makes sillycomment about bill(ex. “cost an arm& leg”, “y’allshould name awing after me”,etc.)Ownercomes tointo buyfoodOwner morethan 10minutes latetoappointmentOwnershows up atthe wronghospitalCodeyellow!Need doctorto approveonlineprescriptionOwner noshows forappointmentSchedulemore than 3new clientexams in 1dayPet showsup withoutcarrier orleashOwnerbrings in asecond petwithoutappointmentOwner callsforprescriptionwithout an up-to-date examOwner callsto check ontheir petwhileboardingHealthcertificateappointmentOwner calls totalk to doctorright afterdoctor leftdetailedvoicemailOwner addson additionalservice whilein for surgeryOwner asks totalk to a doctorafter getting adetailed weaveand respondingOwner calls tocancelappointmentwithin 30 minutesof their scheduledappointmentSendrecords toreferralhospitalOwner paysbill withmultipleforms ofpaymentSchedulerecheck/nextboosterappointmentat check outOwnercalls forcost ofexam

Receptionist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Lauren!"
  2. Wrong number on account
  3. New client that doesn’t bring any records for pet
  4. Hand deliver a message to the Dr.
  5. Schedule 3 or more pet room
  6. Sarah Dance Party of 1
  7. Doctor/tech calls to have prescription filled from other hospital
  8. Owner calls to get records
  9. Owner makes silly comment about bill (ex. “cost an arm & leg”, “y’all should name a wing after me”, etc.)
  10. Owner comes to into buy food
  11. Owner more than 10 minutes late to appointment
  12. Owner shows up at the wrong hospital
  13. Code yellow!
  14. Need doctor to approve online prescription
  15. Owner no shows for appointment
  16. Schedule more than 3 new client exams in 1 day
  17. Pet shows up without carrier or leash
  18. Owner brings in a second pet without appointment
  19. Owner calls for prescription without an up-to-date exam
  20. Owner calls to check on their pet while boarding
  21. Health certificate appointment
  22. Owner calls to talk to doctor right after doctor left detailed voicemail
  23. Owner adds on additional service while in for surgery
  24. Owner asks to talk to a doctor after getting a detailed weave and responding
  25. Owner calls to cancel appointment within 30 minutes of their scheduled appointment
  26. Send records to referral hospital
  27. Owner pays bill with multiple forms of payment
  28. Schedule recheck/next booster appointment at check out
  29. Owner calls for cost of exam