Owner morethan 10minutes latetoappointmentOwner calls totalk to doctorright afterdoctor leftdetailedvoicemailOwner paysbill withmultipleforms ofpaymentSchedulerecheck/nextboosterappointmentat check outOwnercalls forcost ofexam"Lauren!"New clientthat doesn’tbring anyrecords forpetHanddeliver amessageto the Dr.Pet showsup withoutcarrier orleashDoctor/techcalls to haveprescriptionfilled fromother hospitalWrongnumberonaccountOwnercomes tointo buyfoodOwner callsto check ontheir petwhileboardingCodeyellow!Owner calls tocancelappointmentwithin 30 minutesof their scheduledappointmentOwner callsforprescriptionwithout an up-to-date examOwnerbrings in asecond petwithoutappointmentOwner asks totalk to a doctorafter getting adetailed weaveand respondingNeed doctorto approveonlineprescriptionOwnercalls togetrecordsSendrecords toreferralhospitalSarahDanceParty of 1Owner addson additionalservice whilein for surgeryHealthcertificateappointmentOwnershows up atthe wronghospitalSchedulemore than 3new clientexams in 1dayOwner makes sillycomment about bill(ex. “cost an arm& leg”, “y’allshould name awing after me”,etc.)Schedule3 or morepet roomOwner noshows forappointmentOwner morethan 10minutes latetoappointmentOwner calls totalk to doctorright afterdoctor leftdetailedvoicemailOwner paysbill withmultipleforms ofpaymentSchedulerecheck/nextboosterappointmentat check outOwnercalls forcost ofexam"Lauren!"New clientthat doesn’tbring anyrecords forpetHanddeliver amessageto the Dr.Pet showsup withoutcarrier orleashDoctor/techcalls to haveprescriptionfilled fromother hospitalWrongnumberonaccountOwnercomes tointo buyfoodOwner callsto check ontheir petwhileboardingCodeyellow!Owner calls tocancelappointmentwithin 30 minutesof their scheduledappointmentOwner callsforprescriptionwithout an up-to-date examOwnerbrings in asecond petwithoutappointmentOwner asks totalk to a doctorafter getting adetailed weaveand respondingNeed doctorto approveonlineprescriptionOwnercalls togetrecordsSendrecords toreferralhospitalSarahDanceParty of 1Owner addson additionalservice whilein for surgeryHealthcertificateappointmentOwnershows up atthe wronghospitalSchedulemore than 3new clientexams in 1dayOwner makes sillycomment about bill(ex. “cost an arm& leg”, “y’allshould name awing after me”,etc.)Schedule3 or morepet roomOwner noshows forappointment

Receptionist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Owner more than 10 minutes late to appointment
  2. Owner calls to talk to doctor right after doctor left detailed voicemail
  3. Owner pays bill with multiple forms of payment
  4. Schedule recheck/next booster appointment at check out
  5. Owner calls for cost of exam
  6. "Lauren!"
  7. New client that doesn’t bring any records for pet
  8. Hand deliver a message to the Dr.
  9. Pet shows up without carrier or leash
  10. Doctor/tech calls to have prescription filled from other hospital
  11. Wrong number on account
  12. Owner comes to into buy food
  13. Owner calls to check on their pet while boarding
  14. Code yellow!
  15. Owner calls to cancel appointment within 30 minutes of their scheduled appointment
  16. Owner calls for prescription without an up-to-date exam
  17. Owner brings in a second pet without appointment
  18. Owner asks to talk to a doctor after getting a detailed weave and responding
  19. Need doctor to approve online prescription
  20. Owner calls to get records
  21. Send records to referral hospital
  22. Sarah Dance Party of 1
  23. Owner adds on additional service while in for surgery
  24. Health certificate appointment
  25. Owner shows up at the wrong hospital
  26. Schedule more than 3 new client exams in 1 day
  27. Owner makes silly comment about bill (ex. “cost an arm & leg”, “y’all should name a wing after me”, etc.)
  28. Schedule 3 or more pet room
  29. Owner no shows for appointment