ServiceBehaviorsRobinLineTheTrunkShiftBidAttendanceLineIncentivesTriageProtocol95%QualityGoalNoAutofailsCareReqHoldProtocolNurseLineWorkRampCETEmpathyFCRWeCominServiceRecoveryWorkflowAHTPerfectAttendance93%AdherenceGoalLimitedPersonalTimeCanopySchedulingTier2ServiceBehaviorsRobinLineTheTrunkShiftBidAttendanceLineIncentivesTriageProtocol95%QualityGoalNoAutofailsCareReqHoldProtocolNurseLineWorkRampCETEmpathyFCRWeCominServiceRecoveryWorkflowAHTPerfectAttendance93%AdherenceGoalLimitedPersonalTimeCanopySchedulingTier2

OSH - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service Behaviors
  2. Robin Line
  3. The Trunk
  4. Shift Bid
  5. Attendance Line
  6. Incentives
  7. Triage Protocol
  8. 95% Quality Goal
  9. No Autofails
  10. Care Req
  11. Hold Protocol
  12. Nurse Line
  13. Work Ramp
  14. CET
  15. Empathy
  16. FCR
  17. We Comin
  18. Service Recovery Workflow
  19. AHT
  20. Perfect Attendance
  21. 93% Adherence Goal
  22. Limited Personal Time
  23. Canopy Scheduling
  24. Tier 2