HoldProtocolWeCominShiftBidIncentivesTriageProtocolCareReqCanopySchedulingPerfectAttendanceNoAutofailsFCRRobinLineWorkRampTier2AttendanceLineNurseLineTheTrunkCET95%QualityGoalEmpathyServiceBehaviorsLimitedPersonalTime93%AdherenceGoalAHTServiceRecoveryWorkflowHoldProtocolWeCominShiftBidIncentivesTriageProtocolCareReqCanopySchedulingPerfectAttendanceNoAutofailsFCRRobinLineWorkRampTier2AttendanceLineNurseLineTheTrunkCET95%QualityGoalEmpathyServiceBehaviorsLimitedPersonalTime93%AdherenceGoalAHTServiceRecoveryWorkflow

OSH - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold Protocol
  2. We Comin
  3. Shift Bid
  4. Incentives
  5. Triage Protocol
  6. Care Req
  7. Canopy Scheduling
  8. Perfect Attendance
  9. No Autofails
  10. FCR
  11. Robin Line
  12. Work Ramp
  13. Tier 2
  14. Attendance Line
  15. Nurse Line
  16. The Trunk
  17. CET
  18. 95% Quality Goal
  19. Empathy
  20. Service Behaviors
  21. Limited Personal Time
  22. 93% Adherence Goal
  23. AHT
  24. Service Recovery Workflow