Replied toan emailin thequeueCreateda couriercase Talked toyourbuddySent acopyof results Addedon a testLoveworkingat ZoetisUsedBillpay   UsedZoetisDx  Have apet Answeredsomeonein the chatScheduleda consult HadmorningcoffeeResolveda highpriorityticket Went fora walkMade anoutboundcallSent akudos inthe supportchatTalked withsomeonefrom anotherdepartmentUsed aknowledgearticleHandledover 20callstodayHaveparticipatedso far Offphonestoday Onphonestoday Transferreda callHaveplans forHalloweenReplied toan emailin thequeueCreateda couriercase Talked toyourbuddySent acopyof results Addedon a testLoveworkingat ZoetisUsedBillpay   UsedZoetisDx  Have apet Answeredsomeonein the chatScheduleda consult HadmorningcoffeeResolveda highpriorityticket Went fora walkMade anoutboundcallSent akudos inthe supportchatTalked withsomeonefrom anotherdepartmentUsed aknowledgearticleHandledover 20callstodayHaveparticipatedso far Offphonestoday Onphonestoday Transferreda callHaveplans forHalloween

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Replied to an email in the queue
  2. Created a courier case
  3. Talked to your buddy
  4. Sent a copy of results
  5. Added on a test
  6. Love working at Zoetis
  7. Used Billpay
  8. Used ZoetisDx
  9. Have a pet
  10. Answered someone in the chat
  11. Scheduled a consult
  12. Had morning coffee
  13. Resolved a high priority ticket
  14. Went for a walk
  15. Made an outbound call
  16. Sent a kudos in the support chat
  17. Talked with someone from another department
  18. Used a knowledge article
  19. Handled over 20 calls today
  20. Have participated so far
  21. Off phones today
  22. On phones today
  23. Transferred a call
  24. Have plans for Halloween