(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Settlement Submitted
Customer expresses frustration at too many calls (Complaint)
Full Balance Payment
MPAY on Business Card
DEMN
Language Line Call
Customer expresses interest rate too high and that BofA did not help (Complaint)
BKO
Fix Pay Submitted + MPAY
Customer dissatisfied that card did not work (Complaint)
DMP Transfer + Bucket Payment
GUTD + MPAY
Customer working with a DSA
Customer Bill Pay did not work (Complaint)
Customer Sent Payment but we did not receive it (complaint)
Reage + MPAY
Submitted Fee Waiver/SRA/Fee Decision Tool
Customer misinformed by previous agent (Complaint)
Customer having issues reaching BofA via phone (complaint)
