(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Language Line Call
Reage + MPAY
Total Due + MPAY
Submitted 2 Complaints on one call
Customer misinformed by previous agent (Complaint)
Customer having issues reaching BofA via phone (complaint)
Customer dissatisfied that card did not work (Complaint)
Customer Bill Pay did not work (Complaint)
QuickRemit Payment
GUTD + MPAY
Submitted Fee Waiver/SRA/Fee Decision Tool
Customer expresses interest rate too high and that BofA did not help (Complaint)
Fix Pay Submitted + MPAY
Full Balance Payment
Customer Not Receiving Statements (Complaint)
Customer expresses frustration at too many calls (Complaint)
Settlement Submitted
DMP Transfer + Bucket Payment
Overcame objections on PTPP Call
Customer Sent Payment but we did not receive it (complaint)
