(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer Not Receiving Statements (Complaint)
DEMN
GUTD + MPAY
Language Line Call
Customer expresses frustration at too many calls (Complaint)
Total Due + MPAY
Overcame objections on PTPP Call
Settlement Submitted
Customer having issues reaching BofA via phone (complaint)
Customer working with a DSA
BKO
DMP Transfer + Bucket Payment
Submitted 2 Complaints on one call
Fix Pay Submitted + MPAY
Full Balance Payment
Customer dissatisfied that card did not work (Complaint)
Submitted Fee Waiver/SRA/Fee Decision Tool
Customer expresses interest rate too high and that BofA did not help (Complaint)
QuickRemit Payment
Reage + MPAY
Customer Bill Pay did not work (Complaint)
Customer Sent Payment but we did not receive it (complaint)
Customer misinformed by previous agent (Complaint)
