(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer misinformed by previous agent (Complaint)
Customer having issues reaching BofA via phone (complaint)
Customer Sent Payment but we did not receive it (complaint)
Submitted Fee Waiver/SRA/Fee Decision Tool
Customer expresses interest rate too high and that BofA did not help (Complaint)
Customer Not Receiving Statements (Complaint)
QuickRemit Payment
Customer working with a DSA
BKO
DEMN
Fix Pay Submitted + MPAY
Settlement Submitted
Full Balance Payment
Overcame objections on PTPP Call
Customer expresses frustration at too many calls (Complaint)
Reage + MPAY
GUTD + MPAY
Language Line Call
MPAY on Business Card
Submitted 2 Complaints on one call
DMP Transfer + Bucket Payment
Customer Bill Pay did not work (Complaint)
Total Due + MPAY
Customer dissatisfied that card did not work (Complaint)
