(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Customer working with a DSA
MPAY on Business Card
Overcame objections on PTPP Call
GUTD + MPAY
Full Balance Payment
Customer Sent Payment but we did not receive it (complaint)
Total Due + MPAY
Submitted Fee Waiver/SRA/Fee Decision Tool
QuickRemit Payment
Customer expresses frustration at too many calls (Complaint)
Customer having issues reaching BofA via phone (complaint)
Settlement Submitted
Customer Bill Pay did not work (Complaint)
DMP Transfer + Bucket Payment
Customer expresses interest rate too high and that BofA did not help (Complaint)
Language Line Call
Customer Not Receiving Statements (Complaint)
DEMN
Customer dissatisfied that card did not work (Complaint)
BKO
Reage + MPAY
Submitted 2 Complaints on one call
Fix Pay Submitted + MPAY
Customer misinformed by previous agent (Complaint)
