(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer expresses interest rate too high and that BofA did not help (Complaint)
Customer Bill Pay did not work (Complaint)
Customer Not Receiving Statements (Complaint)
Full Balance Payment
Fix Pay Submitted + MPAY
DMP Transfer + Bucket Payment
Language Line Call
MPAY on Business Card
Overcame objections on PTPP Call
GUTD + MPAY
Submitted Fee Waiver/SRA/Fee Decision Tool
Customer working with a DSA
Customer dissatisfied that card did not work (Complaint)
Submitted 2 Complaints on one call
BKO
Total Due + MPAY
Customer expresses frustration at too many calls (Complaint)
DEMN
Settlement Submitted
QuickRemit Payment
Reage + MPAY
Customer having issues reaching BofA via phone (complaint)
Customer misinformed by previous agent (Complaint)
Customer Sent Payment but we did not receive it (complaint)
