New Hire Training - Fundamental - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Borrower lives, works, or attends school in an area affected by a natural disaster.
   Natural Disaster Forbearance
2. What screen in CLASS can you see the payment history?
   134
3. The borrower is on this deferment with another servicer, or receives federal/state public assistance, or serves in the PeaceCorp, or works full-time but falls below the poverty guideline for their household size.
   Economic Hardship Deferment
4. What does a borrower need to remember to write on their check or money order before mailing us a pmt?
   SSN or Acct Number
5. The borrower is enrolled at least half-time at a Title IV school during the previous term and plans to enroll at least half-time at a Title IV school next term.
   Semester Bridge Deferment
6. The borrower has filed Chapter 7 or Chapter 13 bankruptcy.
   Bankruptcy Forbearance
7. What do CSRs use to give payment estimates?
   Repayment Calculator
8. The borrower is receiving cancer treatment.
   Cancer Treatment Deferment
9. The borrower is enrolled at least half-time at a Title IV School.
   In-School Deferment
10. Consolidation loans may end up as two separate loans due to ________________.
    Interest Subsidy Benefits
11. How far past due will borrower's go before we report negatively to the credit bureaus?
    90 days
12. The borrower must have been prevented from completing their education and be unable to transfer their credits to another school.
    Closed School Discharge
13. When do we report to the Credit Bureaus?
    Last Day of the Month
14. How many qualifying payments does a borrower need to make to reach PSLF?
    120
15. The benefiting student is enrolled at least half-time at a Title IV School.
    PLUS In School Deferment
16. The borrower is registered with a public or private employment agency or is receiving unemployment benefits.
    Unemployment Deferment
17. The borrower is deployed in a war effort/contingency operation/national emergency.
    Military Deferment
18. When federal student loans default, who do we transfer the loans to?
    Default Resolution Group
19. The borrower’s total monthly payment on eligible federal student loan(s) is equal to or greater than 20% of the total monthly income.
    Loan Debt Burden Forbearance
20. The borrower must be 100% disabled and unable to work.
    Total and Permanent Disability Discharge
21. Available to borrowers who believe they were wronged, misled, or manipulated by their school.
    Borrower's Defense to Repayment Discharge
22. Borrower has gone missing.
    Missing Person Forbearance
23. Applied to all Fed Owned loans from 3/13/20-8/31/23.
    National Emergency Forbearance
24. Which IDR plan is considered the 'best'?
    SAVE
25. How soon before the due date are billing statements sent out?
    25-30 days
26. What do deferments and forbearances have in common?
    Pause payments for a definite amount of time
27. Interest rates for consolidation are determined by using a ______________________ of the underlying loans.
    Weighted Average
28. What is the interest benefit for Autopay?
    .25%
29. Which Sharepoint Site would you submit a request to for a missing payment?
    Finance
30. The borrower is participating in the Student Loan Repayment Program (SLRP).
    DOD Forbearance
31. The borrower is in a rehab program for vocational rehab, drug abuse, mental health treatment, alcohol abuse, or rehab training for disabled individuals by the Dept. of Veteran’s Affairs.
    Rehabilitation Training Deferment
32. The borrower must be a highly-qualified teacher and teach at least 5 consecutive years at a Title I school.
    Teacher Loan Forgiveness
33. When do FFELP borrowers need to consolidate by in order to benefit from PSLF?
    End of 2023
34. AutoPay
    Edfinancial's auto draft service
35. What kind of request should you submit if a borrower wants to switch to a term based repayment plan?
    LS Res>Acct Analyst>Repayment Options
36. The borrower or benefitting student has passed away.
    Death Discharge
37. When the monthly pmt calculation does not cover the monthly interest accrual.
    Negative Amortization
38. A borrower's account cannot be saved if they go this far past due
    361+ Days
39. The borrower holds a bachelor’s degree and is enrolled full-time in a graduate fellowship program.
    Graduate Fellowship Deferment