InboundCallOpeningRemainingCall FlowConsolidationInitialReasonfor CallAutoPay -CheckAutomatedConfirmContactInformationPSLFPromotionCallFlowDefermentNon-RegulatoryGreet &ValidateCallerPros toConsolidationLetters &ProcessingRequestsPSLFStudentaid.govPayments& BillingInterestTLFPre-filledClaimsRepaymentOptionsReviewWebStatusLetterCodes“GoPaperless”SystemGeneratedForbearance Cons toConsolidationRegulatoryInboundCallOpeningRemainingCall FlowConsolidationInitialReasonfor CallAutoPay -CheckAutomatedConfirmContactInformationPSLFPromotionCallFlowDefermentNon-RegulatoryGreet &ValidateCallerPros toConsolidationLetters &ProcessingRequestsPSLFStudentaid.govPayments& BillingInterestTLFPre-filledClaimsRepaymentOptionsReviewWebStatusLetterCodes“GoPaperless”SystemGeneratedForbearance Cons toConsolidationRegulatory

Servicing CCC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Inbound Call Opening
  2. Remaining Call Flow
  3. Consolidation
  4. Initial Reason for Call
  5. Auto Pay - Check
  6. Automated
  7. Confirm Contact Information
  8. PSLF Promotion
  9. Call Flow
  10. Deferment
  11. Non-Regulatory
  12. Greet & Validate Caller
  13. Pros to Consolidation
  14. Letters & Processing Requests
  15. PSLF
  16. Studentaid.gov
  17. Payments & Billing
  18. Interest
  19. TLF
  20. Pre-filled
  21. Claims
  22. Repayment Options
  23. Review Web Status
  24. Letter Codes
  25. “Go Paperless”
  26. System Generated
  27. Forbearance
  28. Cons to Consolidation
  29. Regulatory