Studentaid.govDefermentNon-RegulatoryPSLFInboundCallOpeningReviewWebStatusConfirmContactInformationGreet &ValidateCallerConsolidationLetters &ProcessingRequestsTLFInterestForbearancePayments& BillingClaims Cons toConsolidationPre-filledAutoPay -CheckPSLFPromotionRemainingCall FlowLetterCodesAutomatedPros toConsolidationInitialReasonfor CallCallFlowSystemGeneratedRegulatory“GoPaperless”RepaymentOptionsStudentaid.govDefermentNon-RegulatoryPSLFInboundCallOpeningReviewWebStatusConfirmContactInformationGreet &ValidateCallerConsolidationLetters &ProcessingRequestsTLFInterestForbearancePayments& BillingClaims Cons toConsolidationPre-filledAutoPay -CheckPSLFPromotionRemainingCall FlowLetterCodesAutomatedPros toConsolidationInitialReasonfor CallCallFlowSystemGeneratedRegulatory“GoPaperless”RepaymentOptions

Servicing CCC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Studentaid.gov
  2. Deferment
  3. Non-Regulatory
  4. PSLF
  5. Inbound Call Opening
  6. Review Web Status
  7. Confirm Contact Information
  8. Greet & Validate Caller
  9. Consolidation
  10. Letters & Processing Requests
  11. TLF
  12. Interest
  13. Forbearance
  14. Payments & Billing
  15. Claims
  16. Cons to Consolidation
  17. Pre-filled
  18. Auto Pay - Check
  19. PSLF Promotion
  20. Remaining Call Flow
  21. Letter Codes
  22. Automated
  23. Pros to Consolidation
  24. Initial Reason for Call
  25. Call Flow
  26. System Generated
  27. Regulatory
  28. “Go Paperless”
  29. Repayment Options