RemainingCall FlowPayments& Billing Cons toConsolidationReviewWebStatusPre-filledConsolidationTLFForbearanceLetterCodesPros toConsolidationPSLFNon-RegulatoryConfirmContactInformationPSLFPromotionDefermentGreet &ValidateCallerSystemGeneratedInboundCallOpeningClaimsInitialReasonfor CallInterestLetters &ProcessingRequestsAutoPay -CheckCallFlowRepaymentOptionsAutomatedStudentaid.gov“GoPaperless”RegulatoryRemainingCall FlowPayments& Billing Cons toConsolidationReviewWebStatusPre-filledConsolidationTLFForbearanceLetterCodesPros toConsolidationPSLFNon-RegulatoryConfirmContactInformationPSLFPromotionDefermentGreet &ValidateCallerSystemGeneratedInboundCallOpeningClaimsInitialReasonfor CallInterestLetters &ProcessingRequestsAutoPay -CheckCallFlowRepaymentOptionsAutomatedStudentaid.gov“GoPaperless”Regulatory

Servicing CCC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remaining Call Flow
  2. Payments & Billing
  3. Cons to Consolidation
  4. Review Web Status
  5. Pre-filled
  6. Consolidation
  7. TLF
  8. Forbearance
  9. Letter Codes
  10. Pros to Consolidation
  11. PSLF
  12. Non-Regulatory
  13. Confirm Contact Information
  14. PSLF Promotion
  15. Deferment
  16. Greet & Validate Caller
  17. System Generated
  18. Inbound Call Opening
  19. Claims
  20. Initial Reason for Call
  21. Interest
  22. Letters & Processing Requests
  23. Auto Pay - Check
  24. Call Flow
  25. Repayment Options
  26. Automated
  27. Studentaid.gov
  28. “Go Paperless”
  29. Regulatory