Pre-filledConsolidationPayments& BillingRegulatoryPSLFPromotionRepaymentOptionsAutoPay -CheckCallFlowConfirmContactInformationClaimsForbearanceStudentaid.govTLFAutomatedPSLFRemainingCall Flow“GoPaperless”DefermentInitialReasonfor Call Cons toConsolidationPros toConsolidationLetters &ProcessingRequestsNon-RegulatoryGreet &ValidateCallerLetterCodesSystemGeneratedInboundCallOpeningInterestReviewWebStatusPre-filledConsolidationPayments& BillingRegulatoryPSLFPromotionRepaymentOptionsAutoPay -CheckCallFlowConfirmContactInformationClaimsForbearanceStudentaid.govTLFAutomatedPSLFRemainingCall Flow“GoPaperless”DefermentInitialReasonfor Call Cons toConsolidationPros toConsolidationLetters &ProcessingRequestsNon-RegulatoryGreet &ValidateCallerLetterCodesSystemGeneratedInboundCallOpeningInterestReviewWebStatus

Servicing CCC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pre-filled
  2. Consolidation
  3. Payments & Billing
  4. Regulatory
  5. PSLF Promotion
  6. Repayment Options
  7. Auto Pay - Check
  8. Call Flow
  9. Confirm Contact Information
  10. Claims
  11. Forbearance
  12. Studentaid.gov
  13. TLF
  14. Automated
  15. PSLF
  16. Remaining Call Flow
  17. “Go Paperless”
  18. Deferment
  19. Initial Reason for Call
  20. Cons to Consolidation
  21. Pros to Consolidation
  22. Letters & Processing Requests
  23. Non-Regulatory
  24. Greet & Validate Caller
  25. Letter Codes
  26. System Generated
  27. Inbound Call Opening
  28. Interest
  29. Review Web Status