Payments& BillingLetters &ProcessingRequestsDefermentPros toConsolidation“GoPaperless”Studentaid.govInboundCallOpeningRepaymentOptionsPre-filledNon-RegulatoryPSLFPromotion Cons toConsolidationAutomatedAutoPay -CheckPSLFReviewWebStatusGreet &ValidateCallerRegulatorySystemGeneratedRemainingCall FlowCallFlowInitialReasonfor CallClaimsForbearanceTLFConfirmContactInformationConsolidationLetterCodesInterestPayments& BillingLetters &ProcessingRequestsDefermentPros toConsolidation“GoPaperless”Studentaid.govInboundCallOpeningRepaymentOptionsPre-filledNon-RegulatoryPSLFPromotion Cons toConsolidationAutomatedAutoPay -CheckPSLFReviewWebStatusGreet &ValidateCallerRegulatorySystemGeneratedRemainingCall FlowCallFlowInitialReasonfor CallClaimsForbearanceTLFConfirmContactInformationConsolidationLetterCodesInterest

Servicing CCC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payments & Billing
  2. Letters & Processing Requests
  3. Deferment
  4. Pros to Consolidation
  5. “Go Paperless”
  6. Studentaid.gov
  7. Inbound Call Opening
  8. Repayment Options
  9. Pre-filled
  10. Non-Regulatory
  11. PSLF Promotion
  12. Cons to Consolidation
  13. Automated
  14. Auto Pay - Check
  15. PSLF
  16. Review Web Status
  17. Greet & Validate Caller
  18. Regulatory
  19. System Generated
  20. Remaining Call Flow
  21. Call Flow
  22. Initial Reason for Call
  23. Claims
  24. Forbearance
  25. TLF
  26. Confirm Contact Information
  27. Consolidation
  28. Letter Codes
  29. Interest