let'stake alookI'mhere tohelpIunderstandwhy you'reconcernedabsolutely!we can dothatYou're inthe rightplace.Let meget thatinfo foryousure!I amupdatingyouraccountlet me getsomeonewho isspecializedin ...does thatmakesense?lets seewhere weare in theprocessredirectinglet's findyour bestoptionCertainly.KS:114571I amsending youthat infonow via...I'm rightherewith youcan youhelpme?optionsI'd behappy tohelp youwith thisI canfirst off whatquestionsdo youhave?feel feltfoundand toconfirm...(repeatdetails)let me getthingsstarted foryouresolutionslet me seehow I canhelp youfurtherI'm goingto stay onthe linewith youwould yougive me amoment tolook that upconfidentanddirectnextstepstimeframessoundslike wehave agood plantosimplify...discusstopicslooking upyourschoolsinfoI'menteringthat now.be morethan happyto connectyou to asupervisorI'm sorry tohear whathashappened..youmentionedbefore...transitionsofferassurancehowdoes thatsound?managingsilencelet'stake alookI'mhere tohelpIunderstandwhy you'reconcernedabsolutely!we can dothatYou're inthe rightplace.Let meget thatinfo foryousure!I amupdatingyouraccountlet me getsomeonewho isspecializedin ...does thatmakesense?lets seewhere weare in theprocessredirectinglet's findyour bestoptionCertainly.KS:114571I amsending youthat infonow via...I'm rightherewith youcan youhelpme?optionsI'd behappy tohelp youwith thisI canfirst off whatquestionsdo youhave?feel feltfoundand toconfirm...(repeatdetails)let me getthingsstarted foryouresolutionslet me seehow I canhelp youfurtherI'm goingto stay onthe linewith youwould yougive me amoment tolook that upconfidentanddirectnextstepstimeframessoundslike wehave agood plantosimplify...discusstopicslooking upyourschoolsinfoI'menteringthat now.be morethan happyto connectyou to asupervisorI'm sorry tohear whathashappened..youmentionedbefore...transitionsofferassurancehowdoes thatsound?managingsilence

Positive Language Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. let's take a look
  2. I'm here to help
  3. I understand why you're concerned
  4. absolutely! we can do that
  5. You're in the right place.
  6. Let me get that info for you
  7. sure!
  8. I am updating your account
  9. let me get someone who is specialized in ...
  10. does that make sense?
  11. lets see where we are in the process
  12. redirecting
  13. let's find your best option
  14. Certainly.
  15. KS: 114571
  16. I am sending you that info now via...
  17. I'm right here with you
  18. can you help me?
  19. options
  20. I'd be happy to help you with this
  21. I can
  22. first off what questions do you have?
  23. feel felt found
  24. and to confirm... (repeat details)
  25. let me get things started for you
  26. resolutions
  27. let me see how I can help you further
  28. I'm going to stay on the line with you
  29. would you give me a moment to look that up
  30. confident and direct
  31. next steps
  32. time frames
  33. sounds like we have a good plan
  34. to simplify...
  35. discuss topics
  36. looking up your schools info
  37. I'm entering that now.
  38. be more than happy to connect you to a supervisor
  39. I'm sorry to hear what has happened..
  40. you mentioned before...
  41. transitions
  42. offer assurance
  43. how does that sound?
  44. managing silence