absolutely!we can dothatofferassurancetimeframescan youhelpme?would yougive me amoment tolook that uplet me seehow I canhelp youfurtherI amupdatingyouraccounttosimplify...optionsYou're inthe rightplace.nextstepsconfidentanddirectdiscusstopicsI'menteringthat now.resolutionssure!and toconfirm...(repeatdetails)I'm goingto stay onthe linewith yoube morethan happyto connectyou to asupervisorI'mhere tohelpLet meget thatinfo foryouI'm sorry tohear whathashappened..let's findyour bestoptiontransitionslet'stake alookredirectingdoes thatmakesense?managingsilencehowdoes thatsound?I'm rightherewith youI canI'd behappy tohelp youwith thislets seewhere weare in theprocesslooking upyourschoolsinfoI amsending youthat infonow via...let me getthingsstarted foryoulet me getsomeonewho isspecializedin ...Certainly.first off whatquestionsdo youhave?youmentionedbefore...Iunderstandwhy you'reconcernedfeel feltfoundKS:114571soundslike wehave agood planabsolutely!we can dothatofferassurancetimeframescan youhelpme?would yougive me amoment tolook that uplet me seehow I canhelp youfurtherI amupdatingyouraccounttosimplify...optionsYou're inthe rightplace.nextstepsconfidentanddirectdiscusstopicsI'menteringthat now.resolutionssure!and toconfirm...(repeatdetails)I'm goingto stay onthe linewith yoube morethan happyto connectyou to asupervisorI'mhere tohelpLet meget thatinfo foryouI'm sorry tohear whathashappened..let's findyour bestoptiontransitionslet'stake alookredirectingdoes thatmakesense?managingsilencehowdoes thatsound?I'm rightherewith youI canI'd behappy tohelp youwith thislets seewhere weare in theprocesslooking upyourschoolsinfoI amsending youthat infonow via...let me getthingsstarted foryoulet me getsomeonewho isspecializedin ...Certainly.first off whatquestionsdo youhave?youmentionedbefore...Iunderstandwhy you'reconcernedfeel feltfoundKS:114571soundslike wehave agood plan

Positive Language Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. absolutely! we can do that
  2. offer assurance
  3. time frames
  4. can you help me?
  5. would you give me a moment to look that up
  6. let me see how I can help you further
  7. I am updating your account
  8. to simplify...
  9. options
  10. You're in the right place.
  11. next steps
  12. confident and direct
  13. discuss topics
  14. I'm entering that now.
  15. resolutions
  16. sure!
  17. and to confirm... (repeat details)
  18. I'm going to stay on the line with you
  19. be more than happy to connect you to a supervisor
  20. I'm here to help
  21. Let me get that info for you
  22. I'm sorry to hear what has happened..
  23. let's find your best option
  24. transitions
  25. let's take a look
  26. redirecting
  27. does that make sense?
  28. managing silence
  29. how does that sound?
  30. I'm right here with you
  31. I can
  32. I'd be happy to help you with this
  33. lets see where we are in the process
  34. looking up your schools info
  35. I am sending you that info now via...
  36. let me get things started for you
  37. let me get someone who is specialized in ...
  38. Certainly.
  39. first off what questions do you have?
  40. you mentioned before...
  41. I understand why you're concerned
  42. feel felt found
  43. KS: 114571
  44. sounds like we have a good plan