Idealfrequencyand contentare unique toeach personLeyah'sstory"Enjoy theview(s)"email!EmailsneedclearCTAsDogWe blockTLs frombeing ourchampionsEmails arevaluable ifrelevant topreviousactions or usecaseUnclear whyusersreceivecertainemailsRelevance>FrequencyEmail'sproduct gapsblock usersfromengagingPpl consider"Marketing"and "Product"emails thesameNew usersfeelbombardedWe'relosinguser trustWe'reblockingSee WorkHappenEmailnotificationsettings areburied andunclearInspiration ifit helps me"power up"my use caseEmailsneed tobeactionable'OnboardingCliff'Emails areanecosystemIn emailinbox,Asana is 1of manyPersonali-zation!GenericCTAs like"Go toAsana" arenot usefulNew usersopen moreemails at thebeginningEmailinboxeshavenormsIdealfrequencyand contentare unique toeach personLeyah'sstory"Enjoy theview(s)"email!EmailsneedclearCTAsDogWe blockTLs frombeing ourchampionsEmails arevaluable ifrelevant topreviousactions or usecaseUnclear whyusersreceivecertainemailsRelevance>FrequencyEmail'sproduct gapsblock usersfromengagingPpl consider"Marketing"and "Product"emails thesameNew usersfeelbombardedWe'relosinguser trustWe'reblockingSee WorkHappenEmailnotificationsettings areburied andunclearInspiration ifit helps me"power up"my use caseEmailsneed tobeactionable'OnboardingCliff'Emails areanecosystemIn emailinbox,Asana is 1of manyPersonali-zation!GenericCTAs like"Go toAsana" arenot usefulNew usersopen moreemails at thebeginningEmailinboxeshavenorms

Emails & New User Adoption - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ideal frequency and content are unique to each person
  2. Leyah's story
  3. "Enjoy the view(s)" email!
  4. Emails need clear CTAs
  5. Dog
  6. We block TLs from being our champions
  7. Emails are valuable if relevant to previous actions or use case
  8. Unclear why users receive certain emails
  9. Relevance > Frequency
  10. Email's product gaps block users from engaging
  11. Ppl consider "Marketing" and "Product" emails the same
  12. New users feel bombarded
  13. We're losing user trust
  14. We're blocking See Work Happen
  15. Email notification settings are buried and unclear
  16. Inspiration if it helps me "power up" my use case
  17. Emails need to be actionable
  18. 'Onboarding Cliff'
  19. Emails are an ecosystem
  20. In email inbox, Asana is 1 of many
  21. Personali-zation!
  22. Generic CTAs like "Go to Asana" are not useful
  23. New users open more emails at the beginning
  24. Email inboxes have norms