In emailinbox,Asana is 1of manyEmailinboxeshavenormsNew usersopen moreemails at thebeginningEmailnotificationsettings areburied andunclear"Enjoy theview(s)"email!Dog'OnboardingCliff'Leyah'sstoryPpl consider"Marketing"and "Product"emails thesameEmails arevaluable ifrelevant topreviousactions or usecaseWe'relosinguser trustUnclear whyusersreceivecertainemailsNew usersfeelbombardedRelevance>FrequencyIdealfrequencyand contentare unique toeach personWe blockTLs frombeing ourchampionsPersonali-zation!We'reblockingSee WorkHappenEmailsneed tobeactionableEmailsneedclearCTAsEmails areanecosystemEmail'sproduct gapsblock usersfromengagingInspiration ifit helps me"power up"my use caseGenericCTAs like"Go toAsana" arenot usefulIn emailinbox,Asana is 1of manyEmailinboxeshavenormsNew usersopen moreemails at thebeginningEmailnotificationsettings areburied andunclear"Enjoy theview(s)"email!Dog'OnboardingCliff'Leyah'sstoryPpl consider"Marketing"and "Product"emails thesameEmails arevaluable ifrelevant topreviousactions or usecaseWe'relosinguser trustUnclear whyusersreceivecertainemailsNew usersfeelbombardedRelevance>FrequencyIdealfrequencyand contentare unique toeach personWe blockTLs frombeing ourchampionsPersonali-zation!We'reblockingSee WorkHappenEmailsneed tobeactionableEmailsneedclearCTAsEmails areanecosystemEmail'sproduct gapsblock usersfromengagingInspiration ifit helps me"power up"my use caseGenericCTAs like"Go toAsana" arenot useful

Emails & New User Adoption - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. In email inbox, Asana is 1 of many
  2. Email inboxes have norms
  3. New users open more emails at the beginning
  4. Email notification settings are buried and unclear
  5. "Enjoy the view(s)" email!
  6. Dog
  7. 'Onboarding Cliff'
  8. Leyah's story
  9. Ppl consider "Marketing" and "Product" emails the same
  10. Emails are valuable if relevant to previous actions or use case
  11. We're losing user trust
  12. Unclear why users receive certain emails
  13. New users feel bombarded
  14. Relevance > Frequency
  15. Ideal frequency and content are unique to each person
  16. We block TLs from being our champions
  17. Personali-zation!
  18. We're blocking See Work Happen
  19. Emails need to be actionable
  20. Emails need clear CTAs
  21. Emails are an ecosystem
  22. Email's product gaps block users from engaging
  23. Inspiration if it helps me "power up" my use case
  24. Generic CTAs like "Go to Asana" are not useful