beveragesReliabilitycustomerorientationqualitycustomerserviceAssurancetotalqualityGROUP6recreationservicesequenceFood andBeverageservicerecoverysinglepointserviceEmpathytotal qualitymanagementtableservice foodadventuretourismoutdoorrecreationfood-serviceassistedserviceResponsivenessTangiblescustomerrelationshipmanagementnature-basedtourismcustomerprocessbeveragesReliabilitycustomerorientationqualitycustomerserviceAssurancetotalqualityGROUP6recreationservicesequenceFood andBeverageservicerecoverysinglepointserviceEmpathytotal qualitymanagementtableservice foodadventuretourismoutdoorrecreationfood-serviceassistedserviceResponsivenessTangiblescustomerrelationshipmanagementnature-basedtourismcustomerprocess

ENGLISH FOR TOURISM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. beverages
  2. Reliability
  3. customer orientation
  4. quality customer service
  5. Assurance
  6. total quality
  7. GROUP 6
  8. recreation
  9. service sequence
  10. Food and Beverage
  11. service recovery
  12. single point service
  13. Empathy
  14. total quality management
  15. table service
  16. food
  17. adventure tourism
  18. outdoor recreation
  19. food-service
  20. assisted service
  21. Responsiveness
  22. Tangibles
  23. customer relationship management
  24. nature-based tourism
  25. customer process