total qualitymanagementfood-serviceadventuretourismEmpathysinglepointserviceReliabilityTangiblesFood andBeveragenature-basedtourismassistedservicerecreationservicerecoveryAssurancecustomerrelationshipmanagementtableservicecustomerprocessoutdoorrecreationcustomerorientationResponsivenessGROUP6servicesequencetotalqualitybeveragesqualitycustomerservice foodtotal qualitymanagementfood-serviceadventuretourismEmpathysinglepointserviceReliabilityTangiblesFood andBeveragenature-basedtourismassistedservicerecreationservicerecoveryAssurancecustomerrelationshipmanagementtableservicecustomerprocessoutdoorrecreationcustomerorientationResponsivenessGROUP6servicesequencetotalqualitybeveragesqualitycustomerservice food

ENGLISH FOR TOURISM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. total quality management
  2. food-service
  3. adventure tourism
  4. Empathy
  5. single point service
  6. Reliability
  7. Tangibles
  8. Food and Beverage
  9. nature-based tourism
  10. assisted service
  11. recreation
  12. service recovery
  13. Assurance
  14. customer relationship management
  15. table service
  16. customer process
  17. outdoor recreation
  18. customer orientation
  19. Responsiveness
  20. GROUP 6
  21. service sequence
  22. total quality
  23. beverages
  24. quality customer service
  25. food