AskclarifyingquestionsListen tothe otherperson Don'tignore thesituationFree!UnderstandthesituationDon'tinterruptSee theotherperson'spoint of viewCreate aplan that isfair andreasonableSummarizeyourdifferencesExplorewin-winsolutionstogetherDon'ttakesidesAvoid allor nothingthinkingDon'tinsult theotherpersonCommunicatefeelings, notaccusationsTalkingleads to asolutionClearlyexpressyour pointof viewAskclarifyingquestionsListen tothe otherperson Don'tignore thesituationFree!UnderstandthesituationDon'tinterruptSee theotherperson'spoint of viewCreate aplan that isfair andreasonableSummarizeyourdifferencesExplorewin-winsolutionstogetherDon'ttakesidesAvoid allor nothingthinkingDon'tinsult theotherpersonCommunicatefeelings, notaccusationsTalkingleads to asolutionClearlyexpressyour pointof view

Managing Conflict Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask clarifying questions
  2. Listen to the other person
  3. Don't ignore the situation
  4. Free!
  5. Understand the situation
  6. Don't interrupt
  7. See the other person's point of view
  8. Create a plan that is fair and reasonable
  9. Summarize your differences
  10. Explore win-win solutions together
  11. Don't take sides
  12. Avoid all or nothing thinking
  13. Don't insult the other person
  14. Communicate feelings, not accusations
  15. Talking leads to a solution
  16. Clearly express your point of view