Service Recovery Manage up another teammate/ provider Explain exam Acknowledge a teammate from another department Walked patient to front door/ Entrance Act of Kindness Greet/ Acknowledge visitor Explain wait time for results Make someone smile Meaningful Moment Hand Hygiene Interact with family member Explain wait time for results Report a great catch Help another Teammate or Department Enter a Kudos Pick-up a piece of trash Time- out Enter a Kudos Proper Hand- off Thank a Teammate Proper Procedure verify Introduce yourself and team Explain next steps Smile Hand Hygiene Manage up another teammate/ provider Meaningful Moment Explain Exam Hold the door for someone USE AIDENT Tell a patient something about yourself Thank your patient Enter a Kudos Make someone Laugh Report a safety event Walk patient to front door/ Entrance Use STAR Meaningful moment Service Recovery Manage up another teammate/ provider Explain exam Acknowledge a teammate from another department Walked patient to front door/ Entrance Act of Kindness Greet/ Acknowledge visitor Explain wait time for results Make someone smile Meaningful Moment Hand Hygiene Interact with family member Explain wait time for results Report a great catch Help another Teammate or Department Enter a Kudos Pick-up a piece of trash Time- out Enter a Kudos Proper Hand- off Thank a Teammate Proper Procedure verify Introduce yourself and team Explain next steps Smile Hand Hygiene Manage up another teammate/ provider Meaningful Moment Explain Exam Hold the door for someone USE AIDENT Tell a patient something about yourself Thank your patient Enter a Kudos Make someone Laugh Report a safety event Walk patient to front door/ Entrance Use STAR Meaningful moment
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Service Recovery
Manage up another teammate/ provider
Explain exam
Acknowledge a teammate from another department
Walked patient to front door/ Entrance
Act of Kindness
Greet/ Acknowledge visitor
Explain wait time for results
Make someone smile
Meaningful Moment
Hand Hygiene
Interact with family member
Explain wait time for results
Report a great catch
Help another Teammate or Department
Enter a Kudos
Pick-up a piece of trash
Time-out
Enter a Kudos
Proper Hand-off
Thank a Teammate
Proper Procedure verify
Introduce yourself and team
Explain next steps
Smile
Hand Hygiene
Manage up another teammate/ provider
Meaningful Moment
Explain Exam
Hold the door for someone
USE AIDENT
Tell a patient something about yourself
Thank your patient
Enter a Kudos
Make someone Laugh
Report a safety event
Walk patient to front door/ Entrance
Use STAR
Meaningful moment