(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A customer sends pictures of random rocks and asks for a gem ID
Is a moissanite a real diamond? Explain the differences
Customer writes carrot instead of carat
Help a customer find a similar diamond on our site if they chat in with one from JA, BN, BE or elsewhere
Find an alt when a customer's diamond is DNA
Help an HV customer look at options on our site
Positive feedback given about you and/or the RC team in chat
Explain what post growth treatment is in a lab
Cranky Customer Alert:
You helped turn around their attitude and they left happy!
"I need this diamond sooner": Customer checked out with your suggested quick ship options
Do you sell just the settings?
"I'm a mother helping my son shop for his ring" Try to get the sons info while helping her!
Customer mixes up color and clarity. "I'd like a DEF clarity and VVS color". Help them understand the difference!
Customer asks if HPHT is better than CVD and you explained the differences
Learn something new about diamonds (nat or LGD) and share in slack with the team
You sent a complete cart in chat and the customer checked out
Ghost customer comes back to answer your follow-up questions
Reviewed a yucky diamond in chat and sent a different option instead rather than asking "want me to help you search?"
Suggest an eye-clean SI1 - SI2 stone
Suggested the JM Care Plan and they added it to the order
"Will the diamond come in the setting or do I have to take it to a jeweler?"
Discuss strong blue fluoro in chat and explain why it's not bad (can offer to check on it too)
Customer asked if you were a robot
You have an Athena diamond order! (DM Karly with this too)
