(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Help an HV customer look at options on our site
Do you sell just the settings?
Find an alt when a customer's diamond is DNA
Help a customer find a similar diamond on our site if they chat in with one from JA, BN, BE or elsewhere
"I need this diamond sooner": Customer checked out with your suggested quick ship options
Suggested the JM Care Plan and they added it to the order
Suggest an eye-clean SI1 - SI2 stone
Cranky Customer Alert:
You helped turn around their attitude and they left happy!
Learn something new about diamonds (nat or LGD) and share in slack with the team
Positive feedback given about you and/or the RC team in chat
You have an Athena diamond order! (DM Karly with this too)
"Will the diamond come in the setting or do I have to take it to a jeweler?"
Is a moissanite a real diamond? Explain the differences
Reviewed a yucky diamond in chat and sent a different option instead rather than asking "want me to help you search?"
Customer mixes up color and clarity. "I'd like a DEF clarity and VVS color". Help them understand the difference!
Ghost customer comes back to answer your follow-up questions
"I'm a mother helping my son shop for his ring" Try to get the sons info while helping her!
Explain what post growth treatment is in a lab
Customer asked if you were a robot
Customer writes carrot instead of carat
You sent a complete cart in chat and the customer checked out
Discuss strong blue fluoro in chat and explain why it's not bad (can offer to check on it too)
A customer sends pictures of random rocks and asks for a gem ID
Customer asks if HPHT is better than CVD and you explained the differences
