Anotherdept. sendstheir patientto usX-raymachinedown"I just need anote, I forgotto ask while Iwas there"*Walks in at6:50pmneedinglabs/imaging**Dr. Chen hasto buy officesupplies b/cStewardwon't*Phones/AthenadownImaging resultscompromisedby a cell phoneor other foreignobject"Can Icheck inover thephone?"*Askshow longthe waitis**Patientleavesbefore beingcleared/checked out**Upstairscalls a codethat did notneed to becalled*"Why can'tI make anonlineappt?"*Patientcomes inseveraltimes in oneweek*"I've had____ for afew monthsnow"3+Workman'sComp. casesin one day"I made anappt. whydo I haveto wait?""Is Dr.Chen intoday?"*Patientcomes inand has toleave viaEMS*Southcoast/out of townpatientasking if theycan come in"I was seen2+ weeksago andwould like____""Do youguys dophysicals/drugtesting?"Venus picksup anotherdepartment'sslackCall centercomplainingaboutsomething*Patient hasmultiplecharts onAthena*Anotherdept. sendstheir patientto usX-raymachinedown"I just need anote, I forgotto ask while Iwas there"*Walks in at6:50pmneedinglabs/imaging**Dr. Chen hasto buy officesupplies b/cStewardwon't*Phones/AthenadownImaging resultscompromisedby a cell phoneor other foreignobject"Can Icheck inover thephone?"*Askshow longthe waitis**Patientleavesbefore beingcleared/checked out**Upstairscalls a codethat did notneed to becalled*"Why can'tI make anonlineappt?"*Patientcomes inseveraltimes in oneweek*"I've had____ for afew monthsnow"3+Workman'sComp. casesin one day"I made anappt. whydo I haveto wait?""Is Dr.Chen intoday?"*Patientcomes inand has toleave viaEMS*Southcoast/out of townpatientasking if theycan come in"I was seen2+ weeksago andwould like____""Do youguys dophysicals/drugtesting?"Venus picksup anotherdepartment'sslackCall centercomplainingaboutsomething*Patient hasmultiplecharts onAthena*

Urgent Care Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Another dept. sends their patient to us
  2. X-ray machine down
  3. "I just need a note, I forgot to ask while I was there"
  4. *Walks in at 6:50pm needing labs/ imaging*
  5. *Dr. Chen has to buy office supplies b/c Steward won't*
  6. Phones/ Athena down
  7. Imaging results compromised by a cell phone or other foreign object
  8. "Can I check in over the phone?"
  9. *Asks how long the wait is*
  10. *Patient leaves before being cleared/ checked out*
  11. *Upstairs calls a code that did not need to be called*
  12. "Why can't I make an online appt?"
  13. *Patient comes in several times in one week*
  14. "I've had ____ for a few months now"
  15. 3+ Workman's Comp. cases in one day
  16. "I made an appt. why do I have to wait?"
  17. "Is Dr. Chen in today?"
  18. *Patient comes in and has to leave via EMS*
  19. Southcoast/ out of town patient asking if they can come in
  20. "I was seen 2+ weeks ago and would like ____"
  21. "Do you guys do physicals/ drug testing?"
  22. Venus picks up another department's slack
  23. Call center complaining about something
  24. *Patient has multiple charts on Athena*