"Do youguys dophysicals/drugtesting?""Can Icheck inover thephone?"*Dr. Chen hasto buy officesupplies b/cStewardwon't*3+Workman'sComp. casesin one dayAnotherdept. sendstheir patientto us"I made anappt. whydo I haveto wait?"*Walks in at6:50pmneedinglabs/imaging*Venus picksup anotherdepartment'sslack*Patient hasmultiplecharts onAthena**Upstairscalls a codethat did notneed to becalled*Imaging resultscompromisedby a cell phoneor other foreignobjectPhones/Athenadown*Patientleavesbefore beingcleared/checked out*"I just need anote, I forgotto ask while Iwas there"*Patientcomes inseveraltimes in oneweek*"Is Dr.Chen intoday?""I've had____ for afew monthsnow"*Patientcomes inand has toleave viaEMS*Call centercomplainingaboutsomething"I was seen2+ weeksago andwould like____""Why can'tI make anonlineappt?"X-raymachinedown*Askshow longthe waitis*Southcoast/out of townpatientasking if theycan come in"Do youguys dophysicals/drugtesting?""Can Icheck inover thephone?"*Dr. Chen hasto buy officesupplies b/cStewardwon't*3+Workman'sComp. casesin one dayAnotherdept. sendstheir patientto us"I made anappt. whydo I haveto wait?"*Walks in at6:50pmneedinglabs/imaging*Venus picksup anotherdepartment'sslack*Patient hasmultiplecharts onAthena**Upstairscalls a codethat did notneed to becalled*Imaging resultscompromisedby a cell phoneor other foreignobjectPhones/Athenadown*Patientleavesbefore beingcleared/checked out*"I just need anote, I forgotto ask while Iwas there"*Patientcomes inseveraltimes in oneweek*"Is Dr.Chen intoday?""I've had____ for afew monthsnow"*Patientcomes inand has toleave viaEMS*Call centercomplainingaboutsomething"I was seen2+ weeksago andwould like____""Why can'tI make anonlineappt?"X-raymachinedown*Askshow longthe waitis*Southcoast/out of townpatientasking if theycan come in

Urgent Care Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Do you guys do physicals/ drug testing?"
  2. "Can I check in over the phone?"
  3. *Dr. Chen has to buy office supplies b/c Steward won't*
  4. 3+ Workman's Comp. cases in one day
  5. Another dept. sends their patient to us
  6. "I made an appt. why do I have to wait?"
  7. *Walks in at 6:50pm needing labs/ imaging*
  8. Venus picks up another department's slack
  9. *Patient has multiple charts on Athena*
  10. *Upstairs calls a code that did not need to be called*
  11. Imaging results compromised by a cell phone or other foreign object
  12. Phones/ Athena down
  13. *Patient leaves before being cleared/ checked out*
  14. "I just need a note, I forgot to ask while I was there"
  15. *Patient comes in several times in one week*
  16. "Is Dr. Chen in today?"
  17. "I've had ____ for a few months now"
  18. *Patient comes in and has to leave via EMS*
  19. Call center complaining about something
  20. "I was seen 2+ weeks ago and would like ____"
  21. "Why can't I make an online appt?"
  22. X-ray machine down
  23. *Asks how long the wait is*
  24. Southcoast/ out of town patient asking if they can come in