Anotherdept. sendstheir patientto usSouthcoast/out of townpatientasking if theycan come in*Dr. Chen hasto buy officesupplies b/cStewardwon't*3+Workman'sComp. casesin one day*Upstairscalls a codethat did notneed to becalled**Askshow longthe waitis*"Can Icheck inover thephone?"Imaging resultscompromisedby a cell phoneor other foreignobject"Why can'tI make anonlineappt?""Do youguys dophysicals/drugtesting?"*Patientleavesbefore beingcleared/checked out*"I made anappt. whydo I haveto wait?""I've had____ for afew monthsnow"Call centercomplainingaboutsomethingVenus picksup anotherdepartment'sslack*Patient hasmultiplecharts onAthena*"I was seen2+ weeksago andwould like____"X-raymachinedown*Walks in at6:50pmneedinglabs/imaging**Patientcomes inand has toleave viaEMS*"Is Dr.Chen intoday?"*Patientcomes inseveraltimes in oneweek*Phones/Athenadown"I just need anote, I forgotto ask while Iwas there"Anotherdept. sendstheir patientto usSouthcoast/out of townpatientasking if theycan come in*Dr. Chen hasto buy officesupplies b/cStewardwon't*3+Workman'sComp. casesin one day*Upstairscalls a codethat did notneed to becalled**Askshow longthe waitis*"Can Icheck inover thephone?"Imaging resultscompromisedby a cell phoneor other foreignobject"Why can'tI make anonlineappt?""Do youguys dophysicals/drugtesting?"*Patientleavesbefore beingcleared/checked out*"I made anappt. whydo I haveto wait?""I've had____ for afew monthsnow"Call centercomplainingaboutsomethingVenus picksup anotherdepartment'sslack*Patient hasmultiplecharts onAthena*"I was seen2+ weeksago andwould like____"X-raymachinedown*Walks in at6:50pmneedinglabs/imaging**Patientcomes inand has toleave viaEMS*"Is Dr.Chen intoday?"*Patientcomes inseveraltimes in oneweek*Phones/Athenadown"I just need anote, I forgotto ask while Iwas there"

Urgent Care Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Another dept. sends their patient to us
  2. Southcoast/ out of town patient asking if they can come in
  3. *Dr. Chen has to buy office supplies b/c Steward won't*
  4. 3+ Workman's Comp. cases in one day
  5. *Upstairs calls a code that did not need to be called*
  6. *Asks how long the wait is*
  7. "Can I check in over the phone?"
  8. Imaging results compromised by a cell phone or other foreign object
  9. "Why can't I make an online appt?"
  10. "Do you guys do physicals/ drug testing?"
  11. *Patient leaves before being cleared/ checked out*
  12. "I made an appt. why do I have to wait?"
  13. "I've had ____ for a few months now"
  14. Call center complaining about something
  15. Venus picks up another department's slack
  16. *Patient has multiple charts on Athena*
  17. "I was seen 2+ weeks ago and would like ____"
  18. X-ray machine down
  19. *Walks in at 6:50pm needing labs/ imaging*
  20. *Patient comes in and has to leave via EMS*
  21. "Is Dr. Chen in today?"
  22. *Patient comes in several times in one week*
  23. Phones/ Athena down
  24. "I just need a note, I forgot to ask while I was there"