"Is Dr.Chen intoday?"Phones/AthenadownX-raymachinedown*Dr. Chen hasto buy officesupplies b/cStewardwon't*"I've had____ for afew monthsnow"Call centercomplainingaboutsomethingVenus picksup anotherdepartment'sslack*Patientleavesbefore beingcleared/checked out*Anotherdept. sendstheir patientto us"Can Icheck inover thephone?""I was seen2+ weeksago andwould like____"Imaging resultscompromisedby a cell phoneor other foreignobject"I just need anote, I forgotto ask while Iwas there"*Patientcomes inand has toleave viaEMS**Upstairscalls a codethat did notneed to becalled*"I made anappt. whydo I haveto wait?"Southcoast/out of townpatientasking if theycan come in"Why can'tI make anonlineappt?""Do youguys dophysicals/drugtesting?"*Askshow longthe waitis**Walks in at6:50pmneedinglabs/imaging**Patientcomes inseveraltimes in oneweek*3+Workman'sComp. casesin one day*Patient hasmultiplecharts onAthena*"Is Dr.Chen intoday?"Phones/AthenadownX-raymachinedown*Dr. Chen hasto buy officesupplies b/cStewardwon't*"I've had____ for afew monthsnow"Call centercomplainingaboutsomethingVenus picksup anotherdepartment'sslack*Patientleavesbefore beingcleared/checked out*Anotherdept. sendstheir patientto us"Can Icheck inover thephone?""I was seen2+ weeksago andwould like____"Imaging resultscompromisedby a cell phoneor other foreignobject"I just need anote, I forgotto ask while Iwas there"*Patientcomes inand has toleave viaEMS**Upstairscalls a codethat did notneed to becalled*"I made anappt. whydo I haveto wait?"Southcoast/out of townpatientasking if theycan come in"Why can'tI make anonlineappt?""Do youguys dophysicals/drugtesting?"*Askshow longthe waitis**Walks in at6:50pmneedinglabs/imaging**Patientcomes inseveraltimes in oneweek*3+Workman'sComp. casesin one day*Patient hasmultiplecharts onAthena*

Urgent Care Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Is Dr. Chen in today?"
  2. Phones/ Athena down
  3. X-ray machine down
  4. *Dr. Chen has to buy office supplies b/c Steward won't*
  5. "I've had ____ for a few months now"
  6. Call center complaining about something
  7. Venus picks up another department's slack
  8. *Patient leaves before being cleared/ checked out*
  9. Another dept. sends their patient to us
  10. "Can I check in over the phone?"
  11. "I was seen 2+ weeks ago and would like ____"
  12. Imaging results compromised by a cell phone or other foreign object
  13. "I just need a note, I forgot to ask while I was there"
  14. *Patient comes in and has to leave via EMS*
  15. *Upstairs calls a code that did not need to be called*
  16. "I made an appt. why do I have to wait?"
  17. Southcoast/ out of town patient asking if they can come in
  18. "Why can't I make an online appt?"
  19. "Do you guys do physicals/ drug testing?"
  20. *Asks how long the wait is*
  21. *Walks in at 6:50pm needing labs/ imaging*
  22. *Patient comes in several times in one week*
  23. 3+ Workman's Comp. cases in one day
  24. *Patient has multiple charts on Athena*