"I've had____ for afew monthsnow""I just need anote, I forgotto ask while Iwas there""Why can'tI make anonlineappt?"Call centercomplainingaboutsomething3+Workman'sComp. casesin one day"I made anappt. whydo I haveto wait?""Is Dr.Chen intoday?"*Askshow longthe waitis*X-raymachinedown*Patient hasmultiplecharts onAthena**Patientleavesbefore beingcleared/checked out**Dr. Chen hasto buy officesupplies b/cStewardwon't**Patientcomes inand has toleave viaEMS**Walks in at6:50pmneedinglabs/imaging*Southcoast/out of townpatientasking if theycan come in"Can Icheck inover thephone?""Do youguys dophysicals/drugtesting?"*Upstairscalls a codethat did notneed to becalled*Imaging resultscompromisedby a cell phoneor other foreignobjectAnotherdept. sendstheir patientto usVenus picksup anotherdepartment'sslack"I was seen2+ weeksago andwould like____"Phones/Athenadown*Patientcomes inseveraltimes in oneweek*"I've had____ for afew monthsnow""I just need anote, I forgotto ask while Iwas there""Why can'tI make anonlineappt?"Call centercomplainingaboutsomething3+Workman'sComp. casesin one day"I made anappt. whydo I haveto wait?""Is Dr.Chen intoday?"*Askshow longthe waitis*X-raymachinedown*Patient hasmultiplecharts onAthena**Patientleavesbefore beingcleared/checked out**Dr. Chen hasto buy officesupplies b/cStewardwon't**Patientcomes inand has toleave viaEMS**Walks in at6:50pmneedinglabs/imaging*Southcoast/out of townpatientasking if theycan come in"Can Icheck inover thephone?""Do youguys dophysicals/drugtesting?"*Upstairscalls a codethat did notneed to becalled*Imaging resultscompromisedby a cell phoneor other foreignobjectAnotherdept. sendstheir patientto usVenus picksup anotherdepartment'sslack"I was seen2+ weeksago andwould like____"Phones/Athenadown*Patientcomes inseveraltimes in oneweek*

Urgent Care Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I've had ____ for a few months now"
  2. "I just need a note, I forgot to ask while I was there"
  3. "Why can't I make an online appt?"
  4. Call center complaining about something
  5. 3+ Workman's Comp. cases in one day
  6. "I made an appt. why do I have to wait?"
  7. "Is Dr. Chen in today?"
  8. *Asks how long the wait is*
  9. X-ray machine down
  10. *Patient has multiple charts on Athena*
  11. *Patient leaves before being cleared/ checked out*
  12. *Dr. Chen has to buy office supplies b/c Steward won't*
  13. *Patient comes in and has to leave via EMS*
  14. *Walks in at 6:50pm needing labs/ imaging*
  15. Southcoast/ out of town patient asking if they can come in
  16. "Can I check in over the phone?"
  17. "Do you guys do physicals/ drug testing?"
  18. *Upstairs calls a code that did not need to be called*
  19. Imaging results compromised by a cell phone or other foreign object
  20. Another dept. sends their patient to us
  21. Venus picks up another department's slack
  22. "I was seen 2+ weeks ago and would like ____"
  23. Phones/ Athena down
  24. *Patient comes in several times in one week*