PositivityFriendlyVibeRecapFollow-UpsRespectNoteWhileListeningSetExpectationsProfessionalismPatienceCustomerCareCustomerServiceStandardBe CalmandFocusedAcknowledgeRequestsConnectionFreeSpace!FreeSpace!CriticalThinkingSmileProbingQuestionsOwnershipEmpathyValidatetheIssueCanDoBeHelpfulGiveCustomersChoicesShowConcernReassureCustomersResolveProblemsCustomerExperienceToneAlwaysLeaveNotesAvoidInterruptionsDon't BeDefensiveCompassionActiveListeningConfidencePositivityFriendlyVibeRecapFollow-UpsRespectNoteWhileListeningSetExpectationsProfessionalismPatienceCustomerCareCustomerServiceStandardBe CalmandFocusedAcknowledgeRequestsConnectionFreeSpace!FreeSpace!CriticalThinkingSmileProbingQuestionsOwnershipEmpathyValidatetheIssueCanDoBeHelpfulGiveCustomersChoicesShowConcernReassureCustomersResolveProblemsCustomerExperienceToneAlwaysLeaveNotesAvoidInterruptionsDon't BeDefensiveCompassionActiveListeningConfidence

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positivity
  2. Friendly Vibe
  3. Recap
  4. Follow-Ups
  5. Respect
  6. Note While Listening
  7. Set Expectations
  8. Professionalism
  9. Patience
  10. Customer Care
  11. Customer Service Standard
  12. Be Calm and Focused
  13. Acknowledge Requests
  14. Connection
  15. Free Space!
  16. Free Space!
  17. Critical Thinking
  18. Smile
  19. Probing Questions
  20. Ownership
  21. Empathy
  22. Validate the Issue
  23. Can Do
  24. Be Helpful
  25. Give Customers Choices
  26. Show Concern
  27. Reassure Customers
  28. Resolve Problems
  29. Customer Experience
  30. Tone
  31. Always Leave Notes
  32. Avoid Interruptions
  33. Don't Be Defensive
  34. Compassion
  35. Active Listening
  36. Confidence