NoteWhileListeningSmileAvoidInterruptionsFreeSpace!ConfidenceConnectionGiveCustomersChoicesProbingQuestionsFollow-UpsReassureCustomersCustomerExperienceOwnershipAlwaysLeaveNotesCustomerServiceStandardEmpathyValidatetheIssueShowConcernPatienceCustomerCareAcknowledgeRequestsFreeSpace!Be CalmandFocusedFriendlyVibeSetExpectationsRespectCompassionCriticalThinkingPositivityBeHelpfulResolveProblemsToneCanDoRecapDon't BeDefensiveActiveListeningProfessionalismNoteWhileListeningSmileAvoidInterruptionsFreeSpace!ConfidenceConnectionGiveCustomersChoicesProbingQuestionsFollow-UpsReassureCustomersCustomerExperienceOwnershipAlwaysLeaveNotesCustomerServiceStandardEmpathyValidatetheIssueShowConcernPatienceCustomerCareAcknowledgeRequestsFreeSpace!Be CalmandFocusedFriendlyVibeSetExpectationsRespectCompassionCriticalThinkingPositivityBeHelpfulResolveProblemsToneCanDoRecapDon't BeDefensiveActiveListeningProfessionalism

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Note While Listening
  2. Smile
  3. Avoid Interruptions
  4. Free Space!
  5. Confidence
  6. Connection
  7. Give Customers Choices
  8. Probing Questions
  9. Follow-Ups
  10. Reassure Customers
  11. Customer Experience
  12. Ownership
  13. Always Leave Notes
  14. Customer Service Standard
  15. Empathy
  16. Validate the Issue
  17. Show Concern
  18. Patience
  19. Customer Care
  20. Acknowledge Requests
  21. Free Space!
  22. Be Calm and Focused
  23. Friendly Vibe
  24. Set Expectations
  25. Respect
  26. Compassion
  27. Critical Thinking
  28. Positivity
  29. Be Helpful
  30. Resolve Problems
  31. Tone
  32. Can Do
  33. Recap
  34. Don't Be Defensive
  35. Active Listening
  36. Professionalism