Follow-UpsCustomerExperienceBeHelpfulCompassionShowConcernAcknowledgeRequestsCanDoBe CalmandFocusedValidatetheIssuePatienceEmpathyCustomerServiceStandardRespectCustomerCareToneActiveListeningFriendlyVibeResolveProblemsAlwaysLeaveNotesProbingQuestionsPositivityAvoidInterruptionsOwnershipSmileConnectionFreeSpace!RecapCriticalThinkingGiveCustomersChoicesSetExpectationsProfessionalismFreeSpace!NoteWhileListeningReassureCustomersConfidenceDon't BeDefensiveFollow-UpsCustomerExperienceBeHelpfulCompassionShowConcernAcknowledgeRequestsCanDoBe CalmandFocusedValidatetheIssuePatienceEmpathyCustomerServiceStandardRespectCustomerCareToneActiveListeningFriendlyVibeResolveProblemsAlwaysLeaveNotesProbingQuestionsPositivityAvoidInterruptionsOwnershipSmileConnectionFreeSpace!RecapCriticalThinkingGiveCustomersChoicesSetExpectationsProfessionalismFreeSpace!NoteWhileListeningReassureCustomersConfidenceDon't BeDefensive

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow-Ups
  2. Customer Experience
  3. Be Helpful
  4. Compassion
  5. Show Concern
  6. Acknowledge Requests
  7. Can Do
  8. Be Calm and Focused
  9. Validate the Issue
  10. Patience
  11. Empathy
  12. Customer Service Standard
  13. Respect
  14. Customer Care
  15. Tone
  16. Active Listening
  17. Friendly Vibe
  18. Resolve Problems
  19. Always Leave Notes
  20. Probing Questions
  21. Positivity
  22. Avoid Interruptions
  23. Ownership
  24. Smile
  25. Connection
  26. Free Space!
  27. Recap
  28. Critical Thinking
  29. Give Customers Choices
  30. Set Expectations
  31. Professionalism
  32. Free Space!
  33. Note While Listening
  34. Reassure Customers
  35. Confidence
  36. Don't Be Defensive