CustomerCareAlwaysLeaveNotesCompassionOwnershipSmileResolveProblemsCustomerServiceStandardFriendlyVibeFreeSpace!PatienceProbingQuestionsAvoidInterruptionsDon't BeDefensivePositivityReassureCustomersToneCustomerExperienceValidatetheIssueActiveListeningBe CalmandFocusedConnectionBeHelpfulAcknowledgeRequestsRespectGiveCustomersChoicesEmpathyConfidenceCriticalThinkingFollow-UpsSetExpectationsNoteWhileListeningShowConcernProfessionalismFreeSpace!CanDoRecapCustomerCareAlwaysLeaveNotesCompassionOwnershipSmileResolveProblemsCustomerServiceStandardFriendlyVibeFreeSpace!PatienceProbingQuestionsAvoidInterruptionsDon't BeDefensivePositivityReassureCustomersToneCustomerExperienceValidatetheIssueActiveListeningBe CalmandFocusedConnectionBeHelpfulAcknowledgeRequestsRespectGiveCustomersChoicesEmpathyConfidenceCriticalThinkingFollow-UpsSetExpectationsNoteWhileListeningShowConcernProfessionalismFreeSpace!CanDoRecap

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Care
  2. Always Leave Notes
  3. Compassion
  4. Ownership
  5. Smile
  6. Resolve Problems
  7. Customer Service Standard
  8. Friendly Vibe
  9. Free Space!
  10. Patience
  11. Probing Questions
  12. Avoid Interruptions
  13. Don't Be Defensive
  14. Positivity
  15. Reassure Customers
  16. Tone
  17. Customer Experience
  18. Validate the Issue
  19. Active Listening
  20. Be Calm and Focused
  21. Connection
  22. Be Helpful
  23. Acknowledge Requests
  24. Respect
  25. Give Customers Choices
  26. Empathy
  27. Confidence
  28. Critical Thinking
  29. Follow-Ups
  30. Set Expectations
  31. Note While Listening
  32. Show Concern
  33. Professionalism
  34. Free Space!
  35. Can Do
  36. Recap