PatienceFollow-UpsRecapFriendlyVibePositivityFreeSpace!FreeSpace!CustomerCareCriticalThinkingCompassionBe CalmandFocusedCustomerServiceStandardResolveProblemsGiveCustomersChoicesReassureCustomersProbingQuestionsConnectionSetExpectationsConfidenceCanDoToneEmpathyOwnershipCustomerExperienceAvoidInterruptionsSmileShowConcernNoteWhileListeningActiveListeningAcknowledgeRequestsProfessionalismAlwaysLeaveNotesValidatetheIssueRespectDon't BeDefensiveBeHelpfulPatienceFollow-UpsRecapFriendlyVibePositivityFreeSpace!FreeSpace!CustomerCareCriticalThinkingCompassionBe CalmandFocusedCustomerServiceStandardResolveProblemsGiveCustomersChoicesReassureCustomersProbingQuestionsConnectionSetExpectationsConfidenceCanDoToneEmpathyOwnershipCustomerExperienceAvoidInterruptionsSmileShowConcernNoteWhileListeningActiveListeningAcknowledgeRequestsProfessionalismAlwaysLeaveNotesValidatetheIssueRespectDon't BeDefensiveBeHelpful

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patience
  2. Follow-Ups
  3. Recap
  4. Friendly Vibe
  5. Positivity
  6. Free Space!
  7. Free Space!
  8. Customer Care
  9. Critical Thinking
  10. Compassion
  11. Be Calm and Focused
  12. Customer Service Standard
  13. Resolve Problems
  14. Give Customers Choices
  15. Reassure Customers
  16. Probing Questions
  17. Connection
  18. Set Expectations
  19. Confidence
  20. Can Do
  21. Tone
  22. Empathy
  23. Ownership
  24. Customer Experience
  25. Avoid Interruptions
  26. Smile
  27. Show Concern
  28. Note While Listening
  29. Active Listening
  30. Acknowledge Requests
  31. Professionalism
  32. Always Leave Notes
  33. Validate the Issue
  34. Respect
  35. Don't Be Defensive
  36. Be Helpful