EmpathyConnectionCompassionActiveListeningCriticalThinkingOwnershipSmileRecapAlwaysLeaveNotesFreeSpace!ResolveProblemsPatienceProbingQuestionsAcknowledgeRequestsCustomerCareShowConcernFreeSpace!NoteWhileListeningAvoidInterruptionsReassureCustomersFriendlyVibeBe CalmandFocusedGiveCustomersChoicesSetExpectationsFollow-UpsCustomerExperienceRespectConfidenceBeHelpfulCanDoDon't BeDefensiveCustomerServiceStandardProfessionalismToneValidatetheIssuePositivityEmpathyConnectionCompassionActiveListeningCriticalThinkingOwnershipSmileRecapAlwaysLeaveNotesFreeSpace!ResolveProblemsPatienceProbingQuestionsAcknowledgeRequestsCustomerCareShowConcernFreeSpace!NoteWhileListeningAvoidInterruptionsReassureCustomersFriendlyVibeBe CalmandFocusedGiveCustomersChoicesSetExpectationsFollow-UpsCustomerExperienceRespectConfidenceBeHelpfulCanDoDon't BeDefensiveCustomerServiceStandardProfessionalismToneValidatetheIssuePositivity

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy
  2. Connection
  3. Compassion
  4. Active Listening
  5. Critical Thinking
  6. Ownership
  7. Smile
  8. Recap
  9. Always Leave Notes
  10. Free Space!
  11. Resolve Problems
  12. Patience
  13. Probing Questions
  14. Acknowledge Requests
  15. Customer Care
  16. Show Concern
  17. Free Space!
  18. Note While Listening
  19. Avoid Interruptions
  20. Reassure Customers
  21. Friendly Vibe
  22. Be Calm and Focused
  23. Give Customers Choices
  24. Set Expectations
  25. Follow-Ups
  26. Customer Experience
  27. Respect
  28. Confidence
  29. Be Helpful
  30. Can Do
  31. Don't Be Defensive
  32. Customer Service Standard
  33. Professionalism
  34. Tone
  35. Validate the Issue
  36. Positivity