ReassureCustomersEmpathyOwnershipProfessionalismCanDoFriendlyVibeBeHelpfulGiveCustomersChoicesBe CalmandFocusedFreeSpace!AvoidInterruptionsRespectRecapPatienceNoteWhileListeningConfidenceSetExpectationsToneAcknowledgeRequestsPositivitySmileCustomerCareProbingQuestionsValidatetheIssueConnectionCriticalThinkingCustomerServiceStandardShowConcernDon't BeDefensiveCustomerExperienceFreeSpace!ActiveListeningCompassionAlwaysLeaveNotesResolveProblemsFollow-UpsReassureCustomersEmpathyOwnershipProfessionalismCanDoFriendlyVibeBeHelpfulGiveCustomersChoicesBe CalmandFocusedFreeSpace!AvoidInterruptionsRespectRecapPatienceNoteWhileListeningConfidenceSetExpectationsToneAcknowledgeRequestsPositivitySmileCustomerCareProbingQuestionsValidatetheIssueConnectionCriticalThinkingCustomerServiceStandardShowConcernDon't BeDefensiveCustomerExperienceFreeSpace!ActiveListeningCompassionAlwaysLeaveNotesResolveProblemsFollow-Ups

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reassure Customers
  2. Empathy
  3. Ownership
  4. Professionalism
  5. Can Do
  6. Friendly Vibe
  7. Be Helpful
  8. Give Customers Choices
  9. Be Calm and Focused
  10. Free Space!
  11. Avoid Interruptions
  12. Respect
  13. Recap
  14. Patience
  15. Note While Listening
  16. Confidence
  17. Set Expectations
  18. Tone
  19. Acknowledge Requests
  20. Positivity
  21. Smile
  22. Customer Care
  23. Probing Questions
  24. Validate the Issue
  25. Connection
  26. Critical Thinking
  27. Customer Service Standard
  28. Show Concern
  29. Don't Be Defensive
  30. Customer Experience
  31. Free Space!
  32. Active Listening
  33. Compassion
  34. Always Leave Notes
  35. Resolve Problems
  36. Follow-Ups