ConfidenceCustomerCarePatienceAvoidInterruptionsFreeSpace!AlwaysLeaveNotesCustomerServiceStandardShowConcernActiveListeningResolveProblemsCompassionFriendlyVibeRecapRespectPositivityCanDoConnectionValidatetheIssueSetExpectationsBeHelpfulCriticalThinkingProfessionalismOwnershipCustomerExperienceSmileNoteWhileListeningToneProbingQuestionsGiveCustomersChoicesFreeSpace!Don't BeDefensiveAcknowledgeRequestsEmpathyFollow-UpsBe CalmandFocusedReassureCustomersConfidenceCustomerCarePatienceAvoidInterruptionsFreeSpace!AlwaysLeaveNotesCustomerServiceStandardShowConcernActiveListeningResolveProblemsCompassionFriendlyVibeRecapRespectPositivityCanDoConnectionValidatetheIssueSetExpectationsBeHelpfulCriticalThinkingProfessionalismOwnershipCustomerExperienceSmileNoteWhileListeningToneProbingQuestionsGiveCustomersChoicesFreeSpace!Don't BeDefensiveAcknowledgeRequestsEmpathyFollow-UpsBe CalmandFocusedReassureCustomers

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confidence
  2. Customer Care
  3. Patience
  4. Avoid Interruptions
  5. Free Space!
  6. Always Leave Notes
  7. Customer Service Standard
  8. Show Concern
  9. Active Listening
  10. Resolve Problems
  11. Compassion
  12. Friendly Vibe
  13. Recap
  14. Respect
  15. Positivity
  16. Can Do
  17. Connection
  18. Validate the Issue
  19. Set Expectations
  20. Be Helpful
  21. Critical Thinking
  22. Professionalism
  23. Ownership
  24. Customer Experience
  25. Smile
  26. Note While Listening
  27. Tone
  28. Probing Questions
  29. Give Customers Choices
  30. Free Space!
  31. Don't Be Defensive
  32. Acknowledge Requests
  33. Empathy
  34. Follow-Ups
  35. Be Calm and Focused
  36. Reassure Customers