GiveCustomersChoicesCompassionFreeSpace!ConnectionBe CalmandFocusedPatienceValidatetheIssueAvoidInterruptionsActiveListeningReassureCustomersDon't BeDefensiveProfessionalismNoteWhileListeningFriendlyVibeConfidenceSetExpectationsAcknowledgeRequestsFollow-UpsCanDoBeHelpfulCustomerExperienceProbingQuestionsToneResolveProblemsCriticalThinkingRecapSmileOwnershipFreeSpace!CustomerServiceStandardAlwaysLeaveNotesRespectShowConcernCustomerCarePositivityEmpathyGiveCustomersChoicesCompassionFreeSpace!ConnectionBe CalmandFocusedPatienceValidatetheIssueAvoidInterruptionsActiveListeningReassureCustomersDon't BeDefensiveProfessionalismNoteWhileListeningFriendlyVibeConfidenceSetExpectationsAcknowledgeRequestsFollow-UpsCanDoBeHelpfulCustomerExperienceProbingQuestionsToneResolveProblemsCriticalThinkingRecapSmileOwnershipFreeSpace!CustomerServiceStandardAlwaysLeaveNotesRespectShowConcernCustomerCarePositivityEmpathy

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give Customers Choices
  2. Compassion
  3. Free Space!
  4. Connection
  5. Be Calm and Focused
  6. Patience
  7. Validate the Issue
  8. Avoid Interruptions
  9. Active Listening
  10. Reassure Customers
  11. Don't Be Defensive
  12. Professionalism
  13. Note While Listening
  14. Friendly Vibe
  15. Confidence
  16. Set Expectations
  17. Acknowledge Requests
  18. Follow-Ups
  19. Can Do
  20. Be Helpful
  21. Customer Experience
  22. Probing Questions
  23. Tone
  24. Resolve Problems
  25. Critical Thinking
  26. Recap
  27. Smile
  28. Ownership
  29. Free Space!
  30. Customer Service Standard
  31. Always Leave Notes
  32. Respect
  33. Show Concern
  34. Customer Care
  35. Positivity
  36. Empathy