ResolveProblemsCustomerExperienceConfidenceProbingQuestionsAvoidInterruptionsCanDoActiveListeningSmileBe CalmandFocusedSetExpectationsConnectionCompassionReassureCustomersFreeSpace!BeHelpfulNoteWhileListeningFriendlyVibeShowConcernAcknowledgeRequestsCustomerCareDon't BeDefensiveAlwaysLeaveNotesEmpathyToneGiveCustomersChoicesRecapCustomerServiceStandardCriticalThinkingFreeSpace!PositivityFollow-UpsPatienceOwnershipProfessionalismRespectValidatetheIssueResolveProblemsCustomerExperienceConfidenceProbingQuestionsAvoidInterruptionsCanDoActiveListeningSmileBe CalmandFocusedSetExpectationsConnectionCompassionReassureCustomersFreeSpace!BeHelpfulNoteWhileListeningFriendlyVibeShowConcernAcknowledgeRequestsCustomerCareDon't BeDefensiveAlwaysLeaveNotesEmpathyToneGiveCustomersChoicesRecapCustomerServiceStandardCriticalThinkingFreeSpace!PositivityFollow-UpsPatienceOwnershipProfessionalismRespectValidatetheIssue

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve Problems
  2. Customer Experience
  3. Confidence
  4. Probing Questions
  5. Avoid Interruptions
  6. Can Do
  7. Active Listening
  8. Smile
  9. Be Calm and Focused
  10. Set Expectations
  11. Connection
  12. Compassion
  13. Reassure Customers
  14. Free Space!
  15. Be Helpful
  16. Note While Listening
  17. Friendly Vibe
  18. Show Concern
  19. Acknowledge Requests
  20. Customer Care
  21. Don't Be Defensive
  22. Always Leave Notes
  23. Empathy
  24. Tone
  25. Give Customers Choices
  26. Recap
  27. Customer Service Standard
  28. Critical Thinking
  29. Free Space!
  30. Positivity
  31. Follow-Ups
  32. Patience
  33. Ownership
  34. Professionalism
  35. Respect
  36. Validate the Issue