FreeSpace!ReassureCustomersConfidenceFollow-UpsPositivityCompassionValidatetheIssueRecapEmpathyOwnershipNoteWhileListeningBeHelpfulShowConcernRespectProfessionalismAlwaysLeaveNotesBe CalmandFocusedCustomerServiceStandardSetExpectationsAcknowledgeRequestsFriendlyVibeGiveCustomersChoicesCustomerExperienceCustomerCareConnectionCanDoProbingQuestionsToneSmileResolveProblemsCriticalThinkingFreeSpace!PatienceActiveListeningDon't BeDefensiveAvoidInterruptionsFreeSpace!ReassureCustomersConfidenceFollow-UpsPositivityCompassionValidatetheIssueRecapEmpathyOwnershipNoteWhileListeningBeHelpfulShowConcernRespectProfessionalismAlwaysLeaveNotesBe CalmandFocusedCustomerServiceStandardSetExpectationsAcknowledgeRequestsFriendlyVibeGiveCustomersChoicesCustomerExperienceCustomerCareConnectionCanDoProbingQuestionsToneSmileResolveProblemsCriticalThinkingFreeSpace!PatienceActiveListeningDon't BeDefensiveAvoidInterruptions

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Free Space!
  2. Reassure Customers
  3. Confidence
  4. Follow-Ups
  5. Positivity
  6. Compassion
  7. Validate the Issue
  8. Recap
  9. Empathy
  10. Ownership
  11. Note While Listening
  12. Be Helpful
  13. Show Concern
  14. Respect
  15. Professionalism
  16. Always Leave Notes
  17. Be Calm and Focused
  18. Customer Service Standard
  19. Set Expectations
  20. Acknowledge Requests
  21. Friendly Vibe
  22. Give Customers Choices
  23. Customer Experience
  24. Customer Care
  25. Connection
  26. Can Do
  27. Probing Questions
  28. Tone
  29. Smile
  30. Resolve Problems
  31. Critical Thinking
  32. Free Space!
  33. Patience
  34. Active Listening
  35. Don't Be Defensive
  36. Avoid Interruptions