ValidatetheIssueFreeSpace!FreeSpace!NoteWhileListeningShowConcernConfidenceEmpathyCompassionActiveListeningCustomerCareConnectionReassureCustomersBe CalmandFocusedRecapFriendlyVibeBeHelpfulPatienceAcknowledgeRequestsCriticalThinkingCanDoOwnershipProbingQuestionsProfessionalismFollow-UpsCustomerServiceStandardDon't BeDefensiveRespectAlwaysLeaveNotesPositivityGiveCustomersChoicesCustomerExperienceToneSetExpectationsSmileAvoidInterruptionsResolveProblemsValidatetheIssueFreeSpace!FreeSpace!NoteWhileListeningShowConcernConfidenceEmpathyCompassionActiveListeningCustomerCareConnectionReassureCustomersBe CalmandFocusedRecapFriendlyVibeBeHelpfulPatienceAcknowledgeRequestsCriticalThinkingCanDoOwnershipProbingQuestionsProfessionalismFollow-UpsCustomerServiceStandardDon't BeDefensiveRespectAlwaysLeaveNotesPositivityGiveCustomersChoicesCustomerExperienceToneSetExpectationsSmileAvoidInterruptionsResolveProblems

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Validate the Issue
  2. Free Space!
  3. Free Space!
  4. Note While Listening
  5. Show Concern
  6. Confidence
  7. Empathy
  8. Compassion
  9. Active Listening
  10. Customer Care
  11. Connection
  12. Reassure Customers
  13. Be Calm and Focused
  14. Recap
  15. Friendly Vibe
  16. Be Helpful
  17. Patience
  18. Acknowledge Requests
  19. Critical Thinking
  20. Can Do
  21. Ownership
  22. Probing Questions
  23. Professionalism
  24. Follow-Ups
  25. Customer Service Standard
  26. Don't Be Defensive
  27. Respect
  28. Always Leave Notes
  29. Positivity
  30. Give Customers Choices
  31. Customer Experience
  32. Tone
  33. Set Expectations
  34. Smile
  35. Avoid Interruptions
  36. Resolve Problems