Be CalmandFocusedAlwaysLeaveNotesProbingQuestionsSmileGiveCustomersChoicesProfessionalismAvoidInterruptionsResolveProblemsCustomerServiceStandardCompassionFollow-UpsFreeSpace!ConfidenceDon't BeDefensiveFriendlyVibeBeHelpfulCustomerExperienceNoteWhileListeningFreeSpace!ShowConcernPositivityRespectActiveListeningPatienceCriticalThinkingEmpathyToneAcknowledgeRequestsConnectionCanDoRecapOwnershipValidatetheIssueSetExpectationsCustomerCareReassureCustomersBe CalmandFocusedAlwaysLeaveNotesProbingQuestionsSmileGiveCustomersChoicesProfessionalismAvoidInterruptionsResolveProblemsCustomerServiceStandardCompassionFollow-UpsFreeSpace!ConfidenceDon't BeDefensiveFriendlyVibeBeHelpfulCustomerExperienceNoteWhileListeningFreeSpace!ShowConcernPositivityRespectActiveListeningPatienceCriticalThinkingEmpathyToneAcknowledgeRequestsConnectionCanDoRecapOwnershipValidatetheIssueSetExpectationsCustomerCareReassureCustomers

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be Calm and Focused
  2. Always Leave Notes
  3. Probing Questions
  4. Smile
  5. Give Customers Choices
  6. Professionalism
  7. Avoid Interruptions
  8. Resolve Problems
  9. Customer Service Standard
  10. Compassion
  11. Follow-Ups
  12. Free Space!
  13. Confidence
  14. Don't Be Defensive
  15. Friendly Vibe
  16. Be Helpful
  17. Customer Experience
  18. Note While Listening
  19. Free Space!
  20. Show Concern
  21. Positivity
  22. Respect
  23. Active Listening
  24. Patience
  25. Critical Thinking
  26. Empathy
  27. Tone
  28. Acknowledge Requests
  29. Connection
  30. Can Do
  31. Recap
  32. Ownership
  33. Validate the Issue
  34. Set Expectations
  35. Customer Care
  36. Reassure Customers