GiveCustomersChoicesSetExpectationsBeHelpfulFreeSpace!ConnectionOwnershipReassureCustomersCanDoPatienceCompassionAcknowledgeRequestsSmileShowConcernProfessionalismCustomerExperienceDon't BeDefensiveFollow-UpsBe CalmandFocusedAvoidInterruptionsNoteWhileListeningToneResolveProblemsProbingQuestionsActiveListeningEmpathyRespectValidatetheIssueCustomerServiceStandardFreeSpace!PositivityCustomerCareFriendlyVibeCriticalThinkingConfidenceAlwaysLeaveNotesRecapGiveCustomersChoicesSetExpectationsBeHelpfulFreeSpace!ConnectionOwnershipReassureCustomersCanDoPatienceCompassionAcknowledgeRequestsSmileShowConcernProfessionalismCustomerExperienceDon't BeDefensiveFollow-UpsBe CalmandFocusedAvoidInterruptionsNoteWhileListeningToneResolveProblemsProbingQuestionsActiveListeningEmpathyRespectValidatetheIssueCustomerServiceStandardFreeSpace!PositivityCustomerCareFriendlyVibeCriticalThinkingConfidenceAlwaysLeaveNotesRecap

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give Customers Choices
  2. Set Expectations
  3. Be Helpful
  4. Free Space!
  5. Connection
  6. Ownership
  7. Reassure Customers
  8. Can Do
  9. Patience
  10. Compassion
  11. Acknowledge Requests
  12. Smile
  13. Show Concern
  14. Professionalism
  15. Customer Experience
  16. Don't Be Defensive
  17. Follow-Ups
  18. Be Calm and Focused
  19. Avoid Interruptions
  20. Note While Listening
  21. Tone
  22. Resolve Problems
  23. Probing Questions
  24. Active Listening
  25. Empathy
  26. Respect
  27. Validate the Issue
  28. Customer Service Standard
  29. Free Space!
  30. Positivity
  31. Customer Care
  32. Friendly Vibe
  33. Critical Thinking
  34. Confidence
  35. Always Leave Notes
  36. Recap