BeHelpfulConfidenceEmpathyReassureCustomersFreeSpace!Be CalmandFocusedAvoidInterruptionsResolveProblemsSmileFriendlyVibeOwnershipCompassionFreeSpace!ProfessionalismFollow-UpsConnectionNoteWhileListeningProbingQuestionsCustomerServiceStandardAcknowledgeRequestsDon't BeDefensiveToneShowConcernCustomerExperiencePositivityRespectCriticalThinkingRecapValidatetheIssueSetExpectationsGiveCustomersChoicesPatienceActiveListeningCustomerCareCanDoAlwaysLeaveNotesBeHelpfulConfidenceEmpathyReassureCustomersFreeSpace!Be CalmandFocusedAvoidInterruptionsResolveProblemsSmileFriendlyVibeOwnershipCompassionFreeSpace!ProfessionalismFollow-UpsConnectionNoteWhileListeningProbingQuestionsCustomerServiceStandardAcknowledgeRequestsDon't BeDefensiveToneShowConcernCustomerExperiencePositivityRespectCriticalThinkingRecapValidatetheIssueSetExpectationsGiveCustomersChoicesPatienceActiveListeningCustomerCareCanDoAlwaysLeaveNotes

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be Helpful
  2. Confidence
  3. Empathy
  4. Reassure Customers
  5. Free Space!
  6. Be Calm and Focused
  7. Avoid Interruptions
  8. Resolve Problems
  9. Smile
  10. Friendly Vibe
  11. Ownership
  12. Compassion
  13. Free Space!
  14. Professionalism
  15. Follow-Ups
  16. Connection
  17. Note While Listening
  18. Probing Questions
  19. Customer Service Standard
  20. Acknowledge Requests
  21. Don't Be Defensive
  22. Tone
  23. Show Concern
  24. Customer Experience
  25. Positivity
  26. Respect
  27. Critical Thinking
  28. Recap
  29. Validate the Issue
  30. Set Expectations
  31. Give Customers Choices
  32. Patience
  33. Active Listening
  34. Customer Care
  35. Can Do
  36. Always Leave Notes