ProfessionalismRespectGiveCustomersChoicesCustomerExperienceToneEmpathyPositivityActiveListeningAlwaysLeaveNotesFreeSpace!AvoidInterruptionsResolveProblemsBeHelpfulFollow-UpsProbingQuestionsFriendlyVibeReassureCustomersAcknowledgeRequestsDon't BeDefensiveNoteWhileListeningShowConcernCustomerCareCriticalThinkingConfidenceCanDoSmileFreeSpace!ValidatetheIssueRecapBe CalmandFocusedOwnershipSetExpectationsCustomerServiceStandardConnectionPatienceCompassionProfessionalismRespectGiveCustomersChoicesCustomerExperienceToneEmpathyPositivityActiveListeningAlwaysLeaveNotesFreeSpace!AvoidInterruptionsResolveProblemsBeHelpfulFollow-UpsProbingQuestionsFriendlyVibeReassureCustomersAcknowledgeRequestsDon't BeDefensiveNoteWhileListeningShowConcernCustomerCareCriticalThinkingConfidenceCanDoSmileFreeSpace!ValidatetheIssueRecapBe CalmandFocusedOwnershipSetExpectationsCustomerServiceStandardConnectionPatienceCompassion

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Professionalism
  2. Respect
  3. Give Customers Choices
  4. Customer Experience
  5. Tone
  6. Empathy
  7. Positivity
  8. Active Listening
  9. Always Leave Notes
  10. Free Space!
  11. Avoid Interruptions
  12. Resolve Problems
  13. Be Helpful
  14. Follow-Ups
  15. Probing Questions
  16. Friendly Vibe
  17. Reassure Customers
  18. Acknowledge Requests
  19. Don't Be Defensive
  20. Note While Listening
  21. Show Concern
  22. Customer Care
  23. Critical Thinking
  24. Confidence
  25. Can Do
  26. Smile
  27. Free Space!
  28. Validate the Issue
  29. Recap
  30. Be Calm and Focused
  31. Ownership
  32. Set Expectations
  33. Customer Service Standard
  34. Connection
  35. Patience
  36. Compassion