FriendlyVibeGiveCustomersChoicesReassureCustomersToneProfessionalismValidatetheIssueFreeSpace!RespectCustomerCareShowConcernFollow-UpsAvoidInterruptionsFreeSpace!AlwaysLeaveNotesAcknowledgeRequestsConnectionCriticalThinkingCompassionBeHelpfulCanDoPatienceConfidenceBe CalmandFocusedProbingQuestionsOwnershipCustomerExperiencePositivityNoteWhileListeningCustomerServiceStandardActiveListeningSmileRecapSetExpectationsDon't BeDefensiveEmpathyResolveProblemsFriendlyVibeGiveCustomersChoicesReassureCustomersToneProfessionalismValidatetheIssueFreeSpace!RespectCustomerCareShowConcernFollow-UpsAvoidInterruptionsFreeSpace!AlwaysLeaveNotesAcknowledgeRequestsConnectionCriticalThinkingCompassionBeHelpfulCanDoPatienceConfidenceBe CalmandFocusedProbingQuestionsOwnershipCustomerExperiencePositivityNoteWhileListeningCustomerServiceStandardActiveListeningSmileRecapSetExpectationsDon't BeDefensiveEmpathyResolveProblems

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Friendly Vibe
  2. Give Customers Choices
  3. Reassure Customers
  4. Tone
  5. Professionalism
  6. Validate the Issue
  7. Free Space!
  8. Respect
  9. Customer Care
  10. Show Concern
  11. Follow-Ups
  12. Avoid Interruptions
  13. Free Space!
  14. Always Leave Notes
  15. Acknowledge Requests
  16. Connection
  17. Critical Thinking
  18. Compassion
  19. Be Helpful
  20. Can Do
  21. Patience
  22. Confidence
  23. Be Calm and Focused
  24. Probing Questions
  25. Ownership
  26. Customer Experience
  27. Positivity
  28. Note While Listening
  29. Customer Service Standard
  30. Active Listening
  31. Smile
  32. Recap
  33. Set Expectations
  34. Don't Be Defensive
  35. Empathy
  36. Resolve Problems