UseCSRAssistHelpedUpdate anAccountNicknameShowedClientNewFeatureINVOAsk client forTransactionID to find inCentral.WalkedClientthroughExternalTransferINVOWalk clientthrough BillPay/ZelleenrollmentWalk clientthrough COIDocusign onwebsiteHelpedClientviewstatementWalkedClientthroughEnrollmentWalkclientthroughbiometricsHelpedwithMobileDepositHelpedClientViewaccountUseCSRAssistProvideclient withEnrollmentlinkINVOHelpedclientupdateSAC CodeSentPasswordResetemail/textAUTOPAYEnrollmentHelpedWith aStopPaymentUnlockClientWalkedClientThroughPAYA LOAN(internal)ClientLOVESit!UseCSRAssistHelpedUpdate anAccountNicknameShowedClientNewFeatureINVOAsk client forTransactionID to find inCentral.WalkedClientthroughExternalTransferINVOWalk clientthrough BillPay/ZelleenrollmentWalk clientthrough COIDocusign onwebsiteHelpedClientviewstatementWalkedClientthroughEnrollmentWalkclientthroughbiometricsHelpedwithMobileDepositHelpedClientViewaccountUseCSRAssistProvideclient withEnrollmentlinkINVOHelpedclientupdateSAC CodeSentPasswordResetemail/textAUTOPAYEnrollmentHelpedWith aStopPaymentUnlockClientWalkedClientThroughPAYA LOAN(internal)ClientLOVESit!

Q2 Digital Banking - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use CSR Assist
  2. Helped Update an Account Nickname
  3. Showed Client New Feature
  4. INVO
  5. Ask client for Transaction ID to find in Central.
  6. Walked Client through External Transfer
  7. INVO
  8. Walk client through Bill Pay/Zelle enrollment
  9. Walk client through COI Docusign on website
  10. Helped Client view statement
  11. Walked Client through Enrollment
  12. Walk client through biometrics
  13. Helped with Mobile Deposit
  14. Helped Client View account
  15. Use CSR Assist
  16. Provide client with Enrollment link
  17. INVO
  18. Helped client update SAC Code
  19. Sent Password Reset email/text
  20. AUTO PAY Enrollment
  21. Helped With a Stop Payment
  22. Unlock Client
  23. Walked Client Through PAY A LOAN (internal)
  24. Client LOVES it!