HelpedUpdate anAccountNicknameWalk clientthrough COIDocusign onwebsiteShowedClientNewFeatureWalkclientthroughbiometricsINVOINVOHelpedclientupdateSAC CodeWalkedClientthroughEnrollmentWalkedClientthroughExternalTransferINVOSentPasswordResetemail/textUseCSRAssistWalkedClientThroughPAYA LOAN(internal)HelpedwithMobileDepositProvideclient withEnrollmentlinkHelpedClientviewstatementHelpedClientViewaccountAUTOPAYEnrollmentUnlockClientHelpedWith aStopPaymentWalk clientthrough BillPay/ZelleenrollmentClientLOVESit!Ask client forTransactionID to find inCentral.UseCSRAssistHelpedUpdate anAccountNicknameWalk clientthrough COIDocusign onwebsiteShowedClientNewFeatureWalkclientthroughbiometricsINVOINVOHelpedclientupdateSAC CodeWalkedClientthroughEnrollmentWalkedClientthroughExternalTransferINVOSentPasswordResetemail/textUseCSRAssistWalkedClientThroughPAYA LOAN(internal)HelpedwithMobileDepositProvideclient withEnrollmentlinkHelpedClientviewstatementHelpedClientViewaccountAUTOPAYEnrollmentUnlockClientHelpedWith aStopPaymentWalk clientthrough BillPay/ZelleenrollmentClientLOVESit!Ask client forTransactionID to find inCentral.UseCSRAssist

Q2 Digital Banking - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped Update an Account Nickname
  2. Walk client through COI Docusign on website
  3. Showed Client New Feature
  4. Walk client through biometrics
  5. INVO
  6. INVO
  7. Helped client update SAC Code
  8. Walked Client through Enrollment
  9. Walked Client through External Transfer
  10. INVO
  11. Sent Password Reset email/text
  12. Use CSR Assist
  13. Walked Client Through PAY A LOAN (internal)
  14. Helped with Mobile Deposit
  15. Provide client with Enrollment link
  16. Helped Client view statement
  17. Helped Client View account
  18. AUTO PAY Enrollment
  19. Unlock Client
  20. Helped With a Stop Payment
  21. Walk client through Bill Pay/Zelle enrollment
  22. Client LOVES it!
  23. Ask client for Transaction ID to find in Central.
  24. Use CSR Assist