You ask thecustomer fortheir name atthe start ofthe callCustomermentionsthe referralcode5Sales27CALLSCustomer'sdetails arewrong onECOES/XOYoucompletea 24 hourcomplaint15CALLSCustomercomplainsabout theircurrentsupplier7SALESYourequest aTP review3SALESShare yourbest jokein IBA6ChannelYou takeon callsfrom otherlinesYou ask acustomer tocomplete theCHI surveyYou speakto acustomerfrom WalesYou get adomestic call onbusiness/businesscall on domesticYou talkabout solarpanels withthe customerYou ask thecustomer fortheir name atthe start ofthe callCustomermentionsthe referralcode5Sales27CALLSCustomer'sdetails arewrong onECOES/XOYoucompletea 24 hourcomplaint15CALLSCustomercomplainsabout theircurrentsupplier7SALESYourequest aTP review3SALESShare yourbest jokein IBA6ChannelYou takeon callsfrom otherlinesYou ask acustomer tocomplete theCHI surveyYou speakto acustomerfrom WalesYou get adomestic call onbusiness/businesscall on domesticYou talkabout solarpanels withthe customer

B I N G O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You ask the customer for their name at the start of the call
  2. Customer mentions the referral code
  3. 5 Sales
  4. 27 CALLS
  5. Customer's details are wrong on ECOES/XO
  6. You complete a 24 hour complaint
  7. 15 CALLS
  8. Customer complains about their current supplier
  9. 7 SALES
  10. You request a TP review
  11. 3 SALES
  12. Share your best joke in IBA6 Channel
  13. You take on calls from other lines
  14. You ask a customer to complete the CHI survey
  15. You speak to a customer from Wales
  16. You get a domestic call on business/business call on domestic
  17. You talk about solar panels with the customer