ManagingUpNarratingSBARTeachBackListening"Hi" inthehallwayWords tochoose/loseServiceRecoveryAttitudeofGratitudeAIDETTelephoneEtiquetteManagingUpNarratingSBARTeachBackListening"Hi" inthehallwayWords tochoose/loseServiceRecoveryAttitudeofGratitudeAIDETTelephoneEtiquette

Positive Communication Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Managing Up
  2. Narrating
  3. SBAR
  4. Teach Back
  5. Listening
  6. "Hi" in the hallway
  7. Words to choose/lose
  8. Service Recovery
  9. Attitude of Gratitude
  10. AIDET
  11. Telephone Etiquette