TelephoneEtiquetteWords tochoose/loseTeachBackNarratingServiceRecoveryAIDETManagingUp"Hi" inthehallwayAttitudeofGratitudeListeningSBARTelephoneEtiquetteWords tochoose/loseTeachBackNarratingServiceRecoveryAIDETManagingUp"Hi" inthehallwayAttitudeofGratitudeListeningSBAR

Positive Communication Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Telephone Etiquette
  2. Words to choose/lose
  3. Teach Back
  4. Narrating
  5. Service Recovery
  6. AIDET
  7. Managing Up
  8. "Hi" in the hallway
  9. Attitude of Gratitude
  10. Listening
  11. SBAR