ServiceRecoverySBARAIDETTeachBackAttitudeofGratitudeListeningWords tochoose/loseTelephoneEtiquetteManagingUpNarrating"Hi" inthehallwayServiceRecoverySBARAIDETTeachBackAttitudeofGratitudeListeningWords tochoose/loseTelephoneEtiquetteManagingUpNarrating"Hi" inthehallway

Positive Communication Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service Recovery
  2. SBAR
  3. AIDET
  4. Teach Back
  5. Attitude of Gratitude
  6. Listening
  7. Words to choose/lose
  8. Telephone Etiquette
  9. Managing Up
  10. Narrating
  11. "Hi" in the hallway