TelephoneEtiquetteTeachBackSBAR"Hi" inthehallwayAIDETAttitudeofGratitudeManagingUpNarratingListeningWords tochoose/loseServiceRecoveryTelephoneEtiquetteTeachBackSBAR"Hi" inthehallwayAIDETAttitudeofGratitudeManagingUpNarratingListeningWords tochoose/loseServiceRecovery

Positive Communication Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Telephone Etiquette
  2. Teach Back
  3. SBAR
  4. "Hi" in the hallway
  5. AIDET
  6. Attitude of Gratitude
  7. Managing Up
  8. Narrating
  9. Listening
  10. Words to choose/lose
  11. Service Recovery