MoreOTGayle says"help meunderstand"Rod says"Help meunderstand"Checkwith theclientShiri isconfusedLowerABSAttritionis theproblemStayBackZachAwkwardsilence >30seconds"Pay isthis butcantconfirm"ManualTrackingEric, can youuse this datato makesomething?No oneKnows.Isn'taware ofupcomingchangesWFpresentsmore than30minsSystemhour drop> 2%Lets makeanothercallGayle says"Thank youfor comingto work"SystemHourincrease <2%Mike says"Help meunderstandLET/METDiscussionAgentLocationdiscussionIntervalcompliance"Ops arewealigned..."We'llcircleback on itMoreOTGayle says"help meunderstand"Rod says"Help meunderstand"Checkwith theclientShiri isconfusedLowerABSAttritionis theproblemStayBackZachAwkwardsilence >30seconds"Pay isthis butcantconfirm"ManualTrackingEric, can youuse this datato makesomething?No oneKnows.Isn'taware ofupcomingchangesWFpresentsmore than30minsSystemhour drop> 2%Lets makeanothercallGayle says"Thank youfor comingto work"SystemHourincrease <2%Mike says"Help meunderstandLET/METDiscussionAgentLocationdiscussionIntervalcompliance"Ops arewealigned..."We'llcircleback on it

Tuesday WF Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. More OT
  2. Gayle says "help me understand"
  3. Rod says "Help me understand"
  4. Check with the client
  5. Shiri is confused
  6. Lower ABS
  7. Attrition is the problem
  8. Stay Back Zach
  9. Awkward silence > 30seconds
  10. "Pay is this but cant confirm"
  11. Manual Tracking
  12. Eric, can you use this data to make something?
  13. No one Knows.
  14. Isn't aware of upcoming changes
  15. WF presents more than 30mins
  16. System hour drop > 2%
  17. Lets make another call
  18. Gayle says "Thank you for coming to work"
  19. System Hour increase < 2%
  20. Mike says "Help me understand
  21. LET/MET Discussion
  22. Agent Location discussion
  23. Interval compliance
  24. "Ops are we aligned..."
  25. We'll circle back on it