"Ops are we aligned..." Gayle says "Thank you for coming to work" Agent Location discussion Mike says "Help me understand Isn't aware of upcoming changes Stay Back Zach System Hour increase < 2% Awkward silence > 30seconds WF presents more than 30mins System hour drop > 2% Lets make another call "Pay is this but cant confirm" LET/MET Discussion Interval compliance Rod says "Help me understand" Eric, can you use this data to make something? Gayle says "help me understand" Shiri is confused More OT We'll circle back on it Attrition is the problem Lower ABS Manual Tracking No one Knows. Check with the client "Ops are we aligned..." Gayle says "Thank you for coming to work" Agent Location discussion Mike says "Help me understand Isn't aware of upcoming changes Stay Back Zach System Hour increase < 2% Awkward silence > 30seconds WF presents more than 30mins System hour drop > 2% Lets make another call "Pay is this but cant confirm" LET/MET Discussion Interval compliance Rod says "Help me understand" Eric, can you use this data to make something? Gayle says "help me understand" Shiri is confused More OT We'll circle back on it Attrition is the problem Lower ABS Manual Tracking No one Knows. Check with the client
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
"Ops are we aligned..."
Gayle says "Thank you for coming to work"
Agent Location discussion
Mike says "Help me understand
Isn't aware of upcoming changes
Stay Back Zach
System Hour increase < 2%
Awkward silence > 30seconds
WF presents more than 30mins
System hour drop > 2%
Lets make another call
"Pay is this but cant confirm"
LET/MET Discussion
Interval compliance
Rod says "Help me understand"
Eric, can you use this data to make something?
Gayle says "help me understand"
Shiri is confused
More OT
We'll circle back on it
Attrition is the problem
Lower ABS
Manual Tracking
No one Knows.
Check with the client