Lower ABS Gayle says "help me understand" Stay Back Zach Shiri is confused Attrition is the problem Agent Location discussion Awkward silence > 30seconds We'll circle back on it Isn't aware of upcoming changes LET/MET Discussion No one Knows. System Hour increase < 2% System hour drop > 2% Gayle says "Thank you for coming to work" Eric, can you use this data to make something? Rod says "Help me understand" Mike says "Help me understand WF presents more than 30mins Check with the client "Pay is this but cant confirm" "Ops are we aligned..." Interval compliance Lets make another call More OT Manual Tracking Lower ABS Gayle says "help me understand" Stay Back Zach Shiri is confused Attrition is the problem Agent Location discussion Awkward silence > 30seconds We'll circle back on it Isn't aware of upcoming changes LET/MET Discussion No one Knows. System Hour increase < 2% System hour drop > 2% Gayle says "Thank you for coming to work" Eric, can you use this data to make something? Rod says "Help me understand" Mike says "Help me understand WF presents more than 30mins Check with the client "Pay is this but cant confirm" "Ops are we aligned..." Interval compliance Lets make another call More OT Manual Tracking
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Lower ABS
Gayle says "help me understand"
Stay Back Zach
Shiri is confused
Attrition is the problem
Agent Location discussion
Awkward silence > 30seconds
We'll circle back on it
Isn't aware of upcoming changes
LET/MET Discussion
No one Knows.
System Hour increase < 2%
System hour drop > 2%
Gayle says "Thank you for coming to work"
Eric, can you use this data to make something?
Rod says "Help me understand"
Mike says "Help me understand
WF presents more than 30mins
Check with the client
"Pay is this but cant confirm"
"Ops are we aligned..."
Interval compliance
Lets make another call
More OT
Manual Tracking