WF presents more than 30mins Eric, can you use this data to make something? Shiri is confused Gayle says "Thank you for coming to work" Manual Tracking System Hour increase < 2% Attrition is the problem Lower ABS We'll circle back on it Interval compliance Check with the client Gayle says "help me understand" More OT "Pay is this but cant confirm" Stay Back Zach System hour drop > 2% No one Knows. Agent Location discussion LET/MET Discussion Mike says "Help me understand Lets make another call Rod says "Help me understand" Isn't aware of upcoming changes Awkward silence > 30seconds "Ops are we aligned..." WF presents more than 30mins Eric, can you use this data to make something? Shiri is confused Gayle says "Thank you for coming to work" Manual Tracking System Hour increase < 2% Attrition is the problem Lower ABS We'll circle back on it Interval compliance Check with the client Gayle says "help me understand" More OT "Pay is this but cant confirm" Stay Back Zach System hour drop > 2% No one Knows. Agent Location discussion LET/MET Discussion Mike says "Help me understand Lets make another call Rod says "Help me understand" Isn't aware of upcoming changes Awkward silence > 30seconds "Ops are we aligned..."
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
WF presents more than 30mins
Eric, can you use this data to make something?
Shiri is confused
Gayle says "Thank you for coming to work"
Manual Tracking
System Hour increase < 2%
Attrition is the problem
Lower ABS
We'll circle back on it
Interval compliance
Check with the client
Gayle says "help me understand"
More OT
"Pay is this but cant confirm"
Stay Back Zach
System hour drop > 2%
No one Knows.
Agent Location discussion
LET/MET Discussion
Mike says "Help me understand
Lets make another call
Rod says "Help me understand"
Isn't aware of upcoming changes
Awkward silence > 30seconds
"Ops are we aligned..."