Interval compliance Gayle says "Thank you for coming to work" Eric, can you use this data to make something? Lets make another call WF presents more than 30mins Stay Back Zach Manual Tracking Awkward silence > 30seconds Attrition is the problem Isn't aware of upcoming changes LET/MET Discussion Check with the client Agent Location discussion "Pay is this but cant confirm" System Hour increase < 2% "Ops are we aligned..." Shiri is confused We'll circle back on it Rod says "Help me understand" Mike says "Help me understand No one Knows. System hour drop > 2% Gayle says "help me understand" Lower ABS More OT Interval compliance Gayle says "Thank you for coming to work" Eric, can you use this data to make something? Lets make another call WF presents more than 30mins Stay Back Zach Manual Tracking Awkward silence > 30seconds Attrition is the problem Isn't aware of upcoming changes LET/MET Discussion Check with the client Agent Location discussion "Pay is this but cant confirm" System Hour increase < 2% "Ops are we aligned..." Shiri is confused We'll circle back on it Rod says "Help me understand" Mike says "Help me understand No one Knows. System hour drop > 2% Gayle says "help me understand" Lower ABS More OT
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Interval compliance
Gayle says "Thank you for coming to work"
Eric, can you use this data to make something?
Lets make another call
WF presents more than 30mins
Stay Back Zach
Manual Tracking
Awkward silence > 30seconds
Attrition is the problem
Isn't aware of upcoming changes
LET/MET Discussion
Check with the client
Agent Location discussion
"Pay is this but cant confirm"
System Hour increase < 2%
"Ops are we aligned..."
Shiri is confused
We'll circle back on it
Rod says "Help me understand"
Mike says "Help me understand
No one Knows.
System hour drop > 2%
Gayle says "help me understand"
Lower ABS
More OT