Attritionis theproblemCheckwith theclientNo oneKnows.Isn'taware ofupcomingchangesLets makeanothercall"Ops arewealigned..."ManualTrackingLET/METDiscussionMoreOTSystemhour drop> 2%WFpresentsmore than30minsStayBackZachSystemHourincrease <2%IntervalcomplianceShiri isconfusedAwkwardsilence >30secondsWe'llcircleback on itRod says"Help meunderstand""Pay isthis butcantconfirm"AgentLocationdiscussionGayle says"Thank youfor comingto work"LowerABSGayle says"help meunderstand"Mike says"Help meunderstandEric, can youuse this datato makesomething?Attritionis theproblemCheckwith theclientNo oneKnows.Isn'taware ofupcomingchangesLets makeanothercall"Ops arewealigned..."ManualTrackingLET/METDiscussionMoreOTSystemhour drop> 2%WFpresentsmore than30minsStayBackZachSystemHourincrease <2%IntervalcomplianceShiri isconfusedAwkwardsilence >30secondsWe'llcircleback on itRod says"Help meunderstand""Pay isthis butcantconfirm"AgentLocationdiscussionGayle says"Thank youfor comingto work"LowerABSGayle says"help meunderstand"Mike says"Help meunderstandEric, can youuse this datato makesomething?

Tuesday WF Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Attrition is the problem
  2. Check with the client
  3. No one Knows.
  4. Isn't aware of upcoming changes
  5. Lets make another call
  6. "Ops are we aligned..."
  7. Manual Tracking
  8. LET/MET Discussion
  9. More OT
  10. System hour drop > 2%
  11. WF presents more than 30mins
  12. Stay Back Zach
  13. System Hour increase < 2%
  14. Interval compliance
  15. Shiri is confused
  16. Awkward silence > 30seconds
  17. We'll circle back on it
  18. Rod says "Help me understand"
  19. "Pay is this but cant confirm"
  20. Agent Location discussion
  21. Gayle says "Thank you for coming to work"
  22. Lower ABS
  23. Gayle says "help me understand"
  24. Mike says "Help me understand
  25. Eric, can you use this data to make something?