Check with the client Shiri is confused Attrition is the problem No one Knows. More OT Rod says "Help me understand" Eric, can you use this data to make something? Interval compliance Stay Back Zach Manual Tracking Gayle says "help me understand" Agent Location discussion WF presents more than 30mins Mike says "Help me understand We'll circle back on it Gayle says "Thank you for coming to work" Isn't aware of upcoming changes "Ops are we aligned..." Lets make another call System hour drop > 2% Lower ABS "Pay is this but cant confirm" System Hour increase < 2% Awkward silence > 30seconds LET/MET Discussion Check with the client Shiri is confused Attrition is the problem No one Knows. More OT Rod says "Help me understand" Eric, can you use this data to make something? Interval compliance Stay Back Zach Manual Tracking Gayle says "help me understand" Agent Location discussion WF presents more than 30mins Mike says "Help me understand We'll circle back on it Gayle says "Thank you for coming to work" Isn't aware of upcoming changes "Ops are we aligned..." Lets make another call System hour drop > 2% Lower ABS "Pay is this but cant confirm" System Hour increase < 2% Awkward silence > 30seconds LET/MET Discussion
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Check with the client
Shiri is confused
Attrition is the problem
No one Knows.
More OT
Rod says "Help me understand"
Eric, can you use this data to make something?
Interval compliance
Stay Back Zach
Manual Tracking
Gayle says "help me understand"
Agent Location discussion
WF presents more than 30mins
Mike says "Help me understand
We'll circle back on it
Gayle says "Thank you for coming to work"
Isn't aware of upcoming changes
"Ops are we aligned..."
Lets make another call
System hour drop > 2%
Lower ABS
"Pay is this but cant confirm"
System Hour increase < 2%
Awkward silence > 30seconds
LET/MET Discussion