WF presents more than 30mins Shiri is confused LET/MET Discussion "Pay is this but cant confirm" Isn't aware of upcoming changes Stay Back Zach Gayle says "help me understand" Interval compliance Gayle says "Thank you for coming to work" Manual Tracking Lower ABS More OT Rod says "Help me understand" Agent Location discussion Mike says "Help me understand System hour drop > 2% System Hour increase < 2% Check with the client Eric, can you use this data to make something? We'll circle back on it "Ops are we aligned..." Lets make another call No one Knows. Awkward silence > 30seconds Attrition is the problem WF presents more than 30mins Shiri is confused LET/MET Discussion "Pay is this but cant confirm" Isn't aware of upcoming changes Stay Back Zach Gayle says "help me understand" Interval compliance Gayle says "Thank you for coming to work" Manual Tracking Lower ABS More OT Rod says "Help me understand" Agent Location discussion Mike says "Help me understand System hour drop > 2% System Hour increase < 2% Check with the client Eric, can you use this data to make something? We'll circle back on it "Ops are we aligned..." Lets make another call No one Knows. Awkward silence > 30seconds Attrition is the problem
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
WF presents more than 30mins
Shiri is confused
LET/MET Discussion
"Pay is this but cant confirm"
Isn't aware of upcoming changes
Stay Back Zach
Gayle says "help me understand"
Interval compliance
Gayle says "Thank you for coming to work"
Manual Tracking
Lower ABS
More OT
Rod says "Help me understand"
Agent Location discussion
Mike says "Help me understand
System hour drop > 2%
System Hour increase < 2%
Check with the client
Eric, can you use this data to make something?
We'll circle back on it
"Ops are we aligned..."
Lets make another call
No one Knows.
Awkward silence > 30seconds
Attrition is the problem