"Ops arewealigned..."Gayle says"Thank youfor comingto work"AgentLocationdiscussionMike says"Help meunderstandIsn'taware ofupcomingchangesStayBackZachSystemHourincrease <2%Awkwardsilence >30secondsWFpresentsmore than30minsSystemhour drop> 2%Lets makeanothercall"Pay isthis butcantconfirm"LET/METDiscussionIntervalcomplianceRod says"Help meunderstand"Eric, can youuse this datato makesomething?Gayle says"help meunderstand"Shiri isconfusedMoreOTWe'llcircleback on itAttritionis theproblemLowerABSManualTrackingNo oneKnows.Checkwith theclient"Ops arewealigned..."Gayle says"Thank youfor comingto work"AgentLocationdiscussionMike says"Help meunderstandIsn'taware ofupcomingchangesStayBackZachSystemHourincrease <2%Awkwardsilence >30secondsWFpresentsmore than30minsSystemhour drop> 2%Lets makeanothercall"Pay isthis butcantconfirm"LET/METDiscussionIntervalcomplianceRod says"Help meunderstand"Eric, can youuse this datato makesomething?Gayle says"help meunderstand"Shiri isconfusedMoreOTWe'llcircleback on itAttritionis theproblemLowerABSManualTrackingNo oneKnows.Checkwith theclient

Tuesday WF Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. "Ops are we aligned..."
  2. Gayle says "Thank you for coming to work"
  3. Agent Location discussion
  4. Mike says "Help me understand
  5. Isn't aware of upcoming changes
  6. Stay Back Zach
  7. System Hour increase < 2%
  8. Awkward silence > 30seconds
  9. WF presents more than 30mins
  10. System hour drop > 2%
  11. Lets make another call
  12. "Pay is this but cant confirm"
  13. LET/MET Discussion
  14. Interval compliance
  15. Rod says "Help me understand"
  16. Eric, can you use this data to make something?
  17. Gayle says "help me understand"
  18. Shiri is confused
  19. More OT
  20. We'll circle back on it
  21. Attrition is the problem
  22. Lower ABS
  23. Manual Tracking
  24. No one Knows.
  25. Check with the client