LET/MET Discussion Lower ABS No one Knows. Isn't aware of upcoming changes Awkward silence > 30seconds Agent Location discussion Stay Back Zach "Ops are we aligned..." System hour drop > 2% Mike says "Help me understand Lets make another call Rod says "Help me understand" Gayle says "help me understand" Manual Tracking Attrition is the problem "Pay is this but cant confirm" Interval compliance WF presents more than 30mins We'll circle back on it Eric, can you use this data to make something? Check with the client More OT Gayle says "Thank you for coming to work" Shiri is confused System Hour increase < 2% LET/MET Discussion Lower ABS No one Knows. Isn't aware of upcoming changes Awkward silence > 30seconds Agent Location discussion Stay Back Zach "Ops are we aligned..." System hour drop > 2% Mike says "Help me understand Lets make another call Rod says "Help me understand" Gayle says "help me understand" Manual Tracking Attrition is the problem "Pay is this but cant confirm" Interval compliance WF presents more than 30mins We'll circle back on it Eric, can you use this data to make something? Check with the client More OT Gayle says "Thank you for coming to work" Shiri is confused System Hour increase < 2%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
LET/MET Discussion
Lower ABS
No one Knows.
Isn't aware of upcoming changes
Awkward silence > 30seconds
Agent Location discussion
Stay Back Zach
"Ops are we aligned..."
System hour drop > 2%
Mike says "Help me understand
Lets make another call
Rod says "Help me understand"
Gayle says "help me understand"
Manual Tracking
Attrition is the problem
"Pay is this but cant confirm"
Interval compliance
WF presents more than 30mins
We'll circle back on it
Eric, can you use this data to make something?
Check with the client
More OT
Gayle says "Thank you for coming to work"
Shiri is confused
System Hour increase < 2%