You orthe callersay "huh" Youanswer apeerquestionSetopenshopYou takea propertyfnolyoucontacttotal lossIssuepaymentvia FMTCaller saythey can'thear youcaller tellsyou anunrelatedstoryYou puta joke inthe chatYou canhear thecallers tvERACcalls foranextensionCalleryellingat kidsCaller saythey can'treach theiradjusterYou getoutboundSet uptextmessageYou explainthesupplementprocesscallerplacesyou onholdYouassista peerYouexplainrentalset upcrossfileYou usethetranslationlinecaller asfor arentalupgradeYou de-escalatea callCallergoes ona rantYou orthe callersay "huh" Youanswer apeerquestionSetopenshopYou takea propertyfnolyoucontacttotal lossIssuepaymentvia FMTCaller saythey can'thear youcaller tellsyou anunrelatedstoryYou puta joke inthe chatYou canhear thecallers tvERACcalls foranextensionCalleryellingat kidsCaller saythey can'treach theiradjusterYou getoutboundSet uptextmessageYou explainthesupplementprocesscallerplacesyou onholdYouassista peerYouexplainrentalset upcrossfileYou usethetranslationlinecaller asfor arentalupgradeYou de-escalatea callCallergoes ona rant

Team Donaldson - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You or the caller say "huh"
  2. You answer a peer question
  3. Set open shop
  4. You take a property fnol
  5. you contact total loss
  6. Issue payment via FMT
  7. Caller say they can't hear you
  8. caller tells you an unrelated story
  9. You put a joke in the chat
  10. You can hear the callers tv
  11. ERAC calls for an extension
  12. Caller yelling at kids
  13. Caller say they can't reach their adjuster
  14. You get outbound
  15. Set up text message
  16. You explain the supplement process
  17. caller places you on hold
  18. You assist a peer
  19. You explain rental
  20. set up crossfile
  21. You use the translation line
  22. caller as for a rental upgrade
  23. You de-escalate a call
  24. Caller goes on a rant