youcontacttotal lossCalleryellingat kidscaller asfor arentalupgradeERACcalls foranextensioncallerplacesyou onholdCaller saythey can'thear youcaller tellsyou anunrelatedstoryCallergoes ona rantYou de-escalatea callSet uptextmessageYou getoutboundYou explainthesupplementprocessYou puta joke inthe chatYouanswer apeerquestionYou orthe callersay "huh" Youassista peerYou usethetranslationlineset upcrossfileIssuepaymentvia FMTYou canhear thecallers tvSetopenshopCaller saythey can'treach theiradjusterYou takea propertyfnolYouexplainrentalyoucontacttotal lossCalleryellingat kidscaller asfor arentalupgradeERACcalls foranextensioncallerplacesyou onholdCaller saythey can'thear youcaller tellsyou anunrelatedstoryCallergoes ona rantYou de-escalatea callSet uptextmessageYou getoutboundYou explainthesupplementprocessYou puta joke inthe chatYouanswer apeerquestionYou orthe callersay "huh" Youassista peerYou usethetranslationlineset upcrossfileIssuepaymentvia FMTYou canhear thecallers tvSetopenshopCaller saythey can'treach theiradjusterYou takea propertyfnolYouexplainrental

Team Donaldson - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. you contact total loss
  2. Caller yelling at kids
  3. caller as for a rental upgrade
  4. ERAC calls for an extension
  5. caller places you on hold
  6. Caller say they can't hear you
  7. caller tells you an unrelated story
  8. Caller goes on a rant
  9. You de-escalate a call
  10. Set up text message
  11. You get outbound
  12. You explain the supplement process
  13. You put a joke in the chat
  14. You answer a peer question
  15. You or the caller say "huh"
  16. You assist a peer
  17. You use the translation line
  18. set up crossfile
  19. Issue payment via FMT
  20. You can hear the callers tv
  21. Set open shop
  22. Caller say they can't reach their adjuster
  23. You take a property fnol
  24. You explain rental