caller asfor arentalupgradeCaller saythey can'thear youyoucontacttotal lossYou orthe callersay "huh" Calleryellingat kidsYou getoutboundIssuepaymentvia FMTYou puta joke inthe chatCallergoes ona rantSetopenshopcaller tellsyou anunrelatedstoryYou usethetranslationlineSet uptextmessagecallerplacesyou onholdERACcalls foranextensionYou canhear thecallers tvset upcrossfileCaller saythey can'treach theiradjusterYouassista peerYouanswer apeerquestionYou de-escalatea callYou takea propertyfnolYouexplainrentalYou explainthesupplementprocesscaller asfor arentalupgradeCaller saythey can'thear youyoucontacttotal lossYou orthe callersay "huh" Calleryellingat kidsYou getoutboundIssuepaymentvia FMTYou puta joke inthe chatCallergoes ona rantSetopenshopcaller tellsyou anunrelatedstoryYou usethetranslationlineSet uptextmessagecallerplacesyou onholdERACcalls foranextensionYou canhear thecallers tvset upcrossfileCaller saythey can'treach theiradjusterYouassista peerYouanswer apeerquestionYou de-escalatea callYou takea propertyfnolYouexplainrentalYou explainthesupplementprocess

Team Donaldson - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. caller as for a rental upgrade
  2. Caller say they can't hear you
  3. you contact total loss
  4. You or the caller say "huh"
  5. Caller yelling at kids
  6. You get outbound
  7. Issue payment via FMT
  8. You put a joke in the chat
  9. Caller goes on a rant
  10. Set open shop
  11. caller tells you an unrelated story
  12. You use the translation line
  13. Set up text message
  14. caller places you on hold
  15. ERAC calls for an extension
  16. You can hear the callers tv
  17. set up crossfile
  18. Caller say they can't reach their adjuster
  19. You assist a peer
  20. You answer a peer question
  21. You de-escalate a call
  22. You take a property fnol
  23. You explain rental
  24. You explain the supplement process