You canhear thecallers tvYou de-escalatea callYou puta joke inthe chatyoucontacttotal lossCaller saythey can'treach theiradjusterset upcrossfileIssuepaymentvia FMTYou orthe callersay "huh" callerplacesyou onholdSetopenshopCalleryellingat kidsYou usethetranslationlineCallergoes ona rantYou takea propertyfnolYouanswer apeerquestionERACcalls foranextensionYou explainthesupplementprocessYou getoutboundcaller tellsyou anunrelatedstorycaller askfor arentalupgradeYouexplainrentalCaller saythey can'thear youSet uptextmessageYouassista peerYou canhear thecallers tvYou de-escalatea callYou puta joke inthe chatyoucontacttotal lossCaller saythey can'treach theiradjusterset upcrossfileIssuepaymentvia FMTYou orthe callersay "huh" callerplacesyou onholdSetopenshopCalleryellingat kidsYou usethetranslationlineCallergoes ona rantYou takea propertyfnolYouanswer apeerquestionERACcalls foranextensionYou explainthesupplementprocessYou getoutboundcaller tellsyou anunrelatedstorycaller askfor arentalupgradeYouexplainrentalCaller saythey can'thear youSet uptextmessageYouassista peer

Team Donaldson - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You can hear the callers tv
  2. You de-escalate a call
  3. You put a joke in the chat
  4. you contact total loss
  5. Caller say they can't reach their adjuster
  6. set up crossfile
  7. Issue payment via FMT
  8. You or the caller say "huh"
  9. caller places you on hold
  10. Set open shop
  11. Caller yelling at kids
  12. You use the translation line
  13. Caller goes on a rant
  14. You take a property fnol
  15. You answer a peer question
  16. ERAC calls for an extension
  17. You explain the supplement process
  18. You get outbound
  19. caller tells you an unrelated story
  20. caller ask for a rental upgrade
  21. You explain rental
  22. Caller say they can't hear you
  23. Set up text message
  24. You assist a peer