set upcrossfileYou usethetranslationlineERACcalls foranextensionYouassista peerYou explainthesupplementprocessYou canhear thecallers tvcaller tellsyou anunrelatedstorycaller askfor arentalupgradeYou takea propertyfnolCaller saythey can'thear youYou puta joke inthe chatYouanswer apeerquestionCaller saythey can'treach theiradjusterSet uptextmessageYou orthe callersay "huh" Issuepaymentvia FMTYouexplainrentalYou de-escalatea callcallerplacesyou onholdYou getoutboundCalleryellingat kidsCallergoes ona rantyoucontacttotal lossSetopenshopset upcrossfileYou usethetranslationlineERACcalls foranextensionYouassista peerYou explainthesupplementprocessYou canhear thecallers tvcaller tellsyou anunrelatedstorycaller askfor arentalupgradeYou takea propertyfnolCaller saythey can'thear youYou puta joke inthe chatYouanswer apeerquestionCaller saythey can'treach theiradjusterSet uptextmessageYou orthe callersay "huh" Issuepaymentvia FMTYouexplainrentalYou de-escalatea callcallerplacesyou onholdYou getoutboundCalleryellingat kidsCallergoes ona rantyoucontacttotal lossSetopenshop

Team Donaldson - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. set up crossfile
  2. You use the translation line
  3. ERAC calls for an extension
  4. You assist a peer
  5. You explain the supplement process
  6. You can hear the callers tv
  7. caller tells you an unrelated story
  8. caller ask for a rental upgrade
  9. You take a property fnol
  10. Caller say they can't hear you
  11. You put a joke in the chat
  12. You answer a peer question
  13. Caller say they can't reach their adjuster
  14. Set up text message
  15. You or the caller say "huh"
  16. Issue payment via FMT
  17. You explain rental
  18. You de-escalate a call
  19. caller places you on hold
  20. You get outbound
  21. Caller yelling at kids
  22. Caller goes on a rant
  23. you contact total loss
  24. Set open shop