You getoutboundYou orthe callersay "huh" set upcrossfileERACcalls foranextensionYou takea propertyfnolYouassista peerCallergoes ona rantCaller saythey can'treach theiradjustercaller tellsyou anunrelatedstoryYou explainthesupplementprocessCaller saythey can'thear youYou puta joke inthe chatYouanswer apeerquestioncaller askfor arentalupgradeCalleryellingat kidsYouexplainrentalSet uptextmessageYou canhear thecallers tvSetopenshopyoucontacttotal lossYou de-escalatea callYou usethetranslationlineIssuepaymentvia FMTcallerplacesyou onholdYou getoutboundYou orthe callersay "huh" set upcrossfileERACcalls foranextensionYou takea propertyfnolYouassista peerCallergoes ona rantCaller saythey can'treach theiradjustercaller tellsyou anunrelatedstoryYou explainthesupplementprocessCaller saythey can'thear youYou puta joke inthe chatYouanswer apeerquestioncaller askfor arentalupgradeCalleryellingat kidsYouexplainrentalSet uptextmessageYou canhear thecallers tvSetopenshopyoucontacttotal lossYou de-escalatea callYou usethetranslationlineIssuepaymentvia FMTcallerplacesyou onhold

Team Donaldson - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You get outbound
  2. You or the caller say "huh"
  3. set up crossfile
  4. ERAC calls for an extension
  5. You take a property fnol
  6. You assist a peer
  7. Caller goes on a rant
  8. Caller say they can't reach their adjuster
  9. caller tells you an unrelated story
  10. You explain the supplement process
  11. Caller say they can't hear you
  12. You put a joke in the chat
  13. You answer a peer question
  14. caller ask for a rental upgrade
  15. Caller yelling at kids
  16. You explain rental
  17. Set up text message
  18. You can hear the callers tv
  19. Set open shop
  20. you contact total loss
  21. You de-escalate a call
  22. You use the translation line
  23. Issue payment via FMT
  24. caller places you on hold