Caller saythey can'thear youYou de-escalatea callyoucontacttotal lossYou explainthesupplementprocesscaller askfor arentalupgradeSetopenshopYouassista peercallerplacesyou onholdYou usethetranslationlineYouanswer apeerquestionset upcrossfileYou canhear thecallers tvYou takea propertyfnolYou orthe callersay "huh" You getoutboundSet uptextmessageYou puta joke inthe chatCallergoes ona rantcaller tellsyou anunrelatedstoryCaller saythey can'treach theiradjusterIssuepaymentvia FMTCalleryellingat kidsYouexplainrentalERACcalls foranextensionCaller saythey can'thear youYou de-escalatea callyoucontacttotal lossYou explainthesupplementprocesscaller askfor arentalupgradeSetopenshopYouassista peercallerplacesyou onholdYou usethetranslationlineYouanswer apeerquestionset upcrossfileYou canhear thecallers tvYou takea propertyfnolYou orthe callersay "huh" You getoutboundSet uptextmessageYou puta joke inthe chatCallergoes ona rantcaller tellsyou anunrelatedstoryCaller saythey can'treach theiradjusterIssuepaymentvia FMTCalleryellingat kidsYouexplainrentalERACcalls foranextension

Team Donaldson - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller say they can't hear you
  2. You de-escalate a call
  3. you contact total loss
  4. You explain the supplement process
  5. caller ask for a rental upgrade
  6. Set open shop
  7. You assist a peer
  8. caller places you on hold
  9. You use the translation line
  10. You answer a peer question
  11. set up crossfile
  12. You can hear the callers tv
  13. You take a property fnol
  14. You or the caller say "huh"
  15. You get outbound
  16. Set up text message
  17. You put a joke in the chat
  18. Caller goes on a rant
  19. caller tells you an unrelated story
  20. Caller say they can't reach their adjuster
  21. Issue payment via FMT
  22. Caller yelling at kids
  23. You explain rental
  24. ERAC calls for an extension