Youassista peerYouanswer apeerquestionCaller saythey can'thear youIssuepaymentvia FMTYou de-escalatea callYou explainthesupplementprocessYouexplainrentalSet uptextmessageYou canhear thecallers tvSetopenshopset upcrossfileYou getoutboundcallerplacesyou onholdCaller saythey can'treach theiradjusteryoucontacttotal lossCalleryellingat kidscaller askfor arentalupgradeYou orthe callersay "huh" You puta joke inthe chatCallergoes ona rantERACcalls foranextensionYou usethetranslationlineYou takea propertyfnolcaller tellsyou anunrelatedstoryYouassista peerYouanswer apeerquestionCaller saythey can'thear youIssuepaymentvia FMTYou de-escalatea callYou explainthesupplementprocessYouexplainrentalSet uptextmessageYou canhear thecallers tvSetopenshopset upcrossfileYou getoutboundcallerplacesyou onholdCaller saythey can'treach theiradjusteryoucontacttotal lossCalleryellingat kidscaller askfor arentalupgradeYou orthe callersay "huh" You puta joke inthe chatCallergoes ona rantERACcalls foranextensionYou usethetranslationlineYou takea propertyfnolcaller tellsyou anunrelatedstory

Team Donaldson - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You assist a peer
  2. You answer a peer question
  3. Caller say they can't hear you
  4. Issue payment via FMT
  5. You de-escalate a call
  6. You explain the supplement process
  7. You explain rental
  8. Set up text message
  9. You can hear the callers tv
  10. Set open shop
  11. set up crossfile
  12. You get outbound
  13. caller places you on hold
  14. Caller say they can't reach their adjuster
  15. you contact total loss
  16. Caller yelling at kids
  17. caller ask for a rental upgrade
  18. You or the caller say "huh"
  19. You put a joke in the chat
  20. Caller goes on a rant
  21. ERAC calls for an extension
  22. You use the translation line
  23. You take a property fnol
  24. caller tells you an unrelated story