I made a callback whenunsure ofanswerlog_____Get 100%on Qualityfor a weekI accepted afax or emailto avoidescalationlog_____Sent surgicalstockingsguidelineslog_____Gavecoverage forpractitionercombined maxlog_____Sentorthoticsguidelineslog_____Asked EE ifthey wouldlike OOCemail sentlog_____Sent correcttemplate forOOClog_____Coded logcorrectly toSHU,PMA,Claims or AAlog_____De-escalated acalllog_______Get 100%on Qualitylog______Gaveorthotics agerestrictionlog_____Advised drugis Prior Authand advisedaccordinglog_____Gave correct DINcoverage ieGeneric/ManGenlog_____As per P.S. notessent to Sr. tocheck withWarranty forcorrect coveragelog_____Did eligibilityupdate as perP.S noteslog_____Spoke toVisionconditions andrestrictionlog_____Addressupdate. Copyaddress in loglog_____Spoke tosplit recallexam inNarrativelog_____Referred toPA as perP.S. noteslog_______Gavecoverage withpreferredproviderlog_____Gave EyeExamconditions andrestrictionlog_____Advised EEthat MDreferral isrequiredlog_____Readconditionstatement forpractitionerlog_____I made a callback whenunsure ofanswerlog_____Get 100%on Qualityfor a weekI accepted afax or emailto avoidescalationlog_____Sent surgicalstockingsguidelineslog_____Gavecoverage forpractitionercombined maxlog_____Sentorthoticsguidelineslog_____Asked EE ifthey wouldlike OOCemail sentlog_____Sent correcttemplate forOOClog_____Coded logcorrectly toSHU,PMA,Claims or AAlog_____De-escalated acalllog_______Get 100%on Qualitylog______Gaveorthotics agerestrictionlog_____Advised drugis Prior Authand advisedaccordinglog_____Gave correct DINcoverage ieGeneric/ManGenlog_____As per P.S. notessent to Sr. tocheck withWarranty forcorrect coveragelog_____Did eligibilityupdate as perP.S noteslog_____Spoke toVisionconditions andrestrictionlog_____Addressupdate. Copyaddress in loglog_____Spoke tosplit recallexam inNarrativelog_____Referred toPA as perP.S. noteslog_______Gavecoverage withpreferredproviderlog_____Gave EyeExamconditions andrestrictionlog_____Advised EEthat MDreferral isrequiredlog_____Readconditionstatement forpractitionerlog_____

QUALITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I made a call back when unsure of answer log_____
  2. Get 100% on Quality for a week
  3. I accepted a fax or email to avoid escalation log_____
  4. Sent surgical stockings guidelines log_____
  5. Gave coverage for practitioner combined max log_____
  6. Sent orthotics guidelines log_____
  7. Asked EE if they would like OOC email sent log_____
  8. Sent correct template for OOC log_____
  9. Coded log correctly to SHU,PMA, Claims or AA log_____
  10. De-escalated a call log_______
  11. Get 100% on Quality log______
  12. Gave orthotics age restriction log_____
  13. Advised drug is Prior Auth and advised according log_____
  14. Gave correct DIN coverage ie Generic/ManGen log_____
  15. As per P.S. notes sent to Sr. to check with Warranty for correct coverage log_____
  16. Did eligibility update as per P.S notes log_____
  17. Spoke to Vision conditions and restriction log_____
  18. Address update. Copy address in log log_____
  19. Spoke to split recall exam in Narrative log_____
  20. Referred to PA as per P.S. notes log_______
  21. Gave coverage with preferred provider log_____
  22. Gave Eye Exam conditions and restriction log_____
  23. Advised EE that MD referral is required log_____
  24. Read condition statement for practitioner log_____