De-escalated acalllog_______Gaveorthotics agerestrictionlog_____Sentorthoticsguidelineslog_____Spoke toVisionconditions andrestrictionlog_____Gavecoverage withpreferredproviderlog_____Sent surgicalstockingsguidelineslog_____Gave correct DINcoverage ieGeneric/ManGenlog_____Readconditionstatement forpractitionerlog_____Asked EE ifthey wouldlike OOCemail sentlog_____Coded logcorrectly toSHU,PMA,Claims or AAlog_____Sent correcttemplate forOOClog_____Spoke tosplit recallexam inNarrativelog_____Get 100%on Qualityfor a weekGet 100%on Qualitylog______Gave EyeExamconditions andrestrictionlog_____Addressupdate. Copyaddress in loglog_____I accepted afax or emailto avoidescalationlog_____I made a callback whenunsure ofanswerlog_____Advised EEthat MDreferral isrequiredlog_____Gavecoverage forpractitionercombined maxlog_____Referred toPA as perP.S. noteslog_______Advised drugis Prior Authand advisedaccordinglog_____As per P.S. notessent to Sr. tocheck withWarranty forcorrect coveragelog_____Did eligibilityupdate as perP.S noteslog_____De-escalated acalllog_______Gaveorthotics agerestrictionlog_____Sentorthoticsguidelineslog_____Spoke toVisionconditions andrestrictionlog_____Gavecoverage withpreferredproviderlog_____Sent surgicalstockingsguidelineslog_____Gave correct DINcoverage ieGeneric/ManGenlog_____Readconditionstatement forpractitionerlog_____Asked EE ifthey wouldlike OOCemail sentlog_____Coded logcorrectly toSHU,PMA,Claims or AAlog_____Sent correcttemplate forOOClog_____Spoke tosplit recallexam inNarrativelog_____Get 100%on Qualityfor a weekGet 100%on Qualitylog______Gave EyeExamconditions andrestrictionlog_____Addressupdate. Copyaddress in loglog_____I accepted afax or emailto avoidescalationlog_____I made a callback whenunsure ofanswerlog_____Advised EEthat MDreferral isrequiredlog_____Gavecoverage forpractitionercombined maxlog_____Referred toPA as perP.S. noteslog_______Advised drugis Prior Authand advisedaccordinglog_____As per P.S. notessent to Sr. tocheck withWarranty forcorrect coveragelog_____Did eligibilityupdate as perP.S noteslog_____

QUALITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated a call log_______
  2. Gave orthotics age restriction log_____
  3. Sent orthotics guidelines log_____
  4. Spoke to Vision conditions and restriction log_____
  5. Gave coverage with preferred provider log_____
  6. Sent surgical stockings guidelines log_____
  7. Gave correct DIN coverage ie Generic/ManGen log_____
  8. Read condition statement for practitioner log_____
  9. Asked EE if they would like OOC email sent log_____
  10. Coded log correctly to SHU,PMA, Claims or AA log_____
  11. Sent correct template for OOC log_____
  12. Spoke to split recall exam in Narrative log_____
  13. Get 100% on Quality for a week
  14. Get 100% on Quality log______
  15. Gave Eye Exam conditions and restriction log_____
  16. Address update. Copy address in log log_____
  17. I accepted a fax or email to avoid escalation log_____
  18. I made a call back when unsure of answer log_____
  19. Advised EE that MD referral is required log_____
  20. Gave coverage for practitioner combined max log_____
  21. Referred to PA as per P.S. notes log_______
  22. Advised drug is Prior Auth and advised according log_____
  23. As per P.S. notes sent to Sr. to check with Warranty for correct coverage log_____
  24. Did eligibility update as per P.S notes log_____