Get a member totake a surveySSN/BIN_______Caller complainsabout how longthe wait wasSSN/BIN_______Talk to samecaller in one daySSN/BIN_______Service purchaseSSN/BIN_______Intruding/overbearingspouseSSN/BIN_______Transfer to another tierSSN/BIN_______Correlatedaccount SSN/BIN_______In readyfor 15+minutesNew BASSN/BIN_______New hireSSN/BIN_______Ward servicesSSN/BIN_______Cancel annuitySSN/BIN_______Cancel refundSSN/BIN_______5 refundcalls ina rowParrot talkingSSN/BIN_______Caller drivingwhile on thephoneSSN/BIN_______Transferred callto ESISSN/BIN_______Death claim over5 years notclaimedSSN/BIN_______Caller reads letterto youSSN/BIN_______Caller cried/toldsad storySSN/BIN_______Member ofSCNGSSN/BIN_______Dog barkingSSN/BIN_______3 memberaccesscalls in arowBaby cryingSSN/BIN_______Member asks ifwe are givingaway free moneySSN/BIN_______Member of SCRSSSN/BIN_______CallerimpersonatingmemberSSN/BIN_______Annuity letterrequestSSN/BIN_______Member of ORPSSN/BIN_______Free!Caller tells you ajokeSSN/BIN_______member with samebday as youSSN/BIN_______Loudtv SSN/BIN_______Sub wants todrop coveragebut not eligSSN/BIN_______Confused BASSN/BIN_______Death claimSSN/BIN_______Asks forsupervisor callbackSSN/BIN_______5 benefitsestimatein one dayCaller offers tobuy you lunchSSN/BIN_______QDROSSN/BIN_______Transferred callto BCBSSSN/BIN_______48 month ruleSSN/BIN_______Constructionnoise inbackgroundSSN/BIN_______Caller hangs upyouSSN/BIN_______Locked out ofmember accessSSN/BIN_______40+calls inone dayUSC/MUSCemployee/employerSSN/BIN_______Member of PORSSSN/BIN_______Transferred callto Def CompSSN/BIN_______Walk memberthrough updatingdirect depositSSN/BIN_______NSMNSSN/BIN_______Get a member totake a surveySSN/BIN_______Caller complainsabout how longthe wait wasSSN/BIN_______Talk to samecaller in one daySSN/BIN_______Service purchaseSSN/BIN_______Intruding/overbearingspouseSSN/BIN_______Transfer to another tierSSN/BIN_______Correlatedaccount SSN/BIN_______In readyfor 15+minutesNew BASSN/BIN_______New hireSSN/BIN_______Ward servicesSSN/BIN_______Cancel annuitySSN/BIN_______Cancel refundSSN/BIN_______5 refundcalls ina rowParrot talkingSSN/BIN_______Caller drivingwhile on thephoneSSN/BIN_______Transferred callto ESISSN/BIN_______Death claim over5 years notclaimedSSN/BIN_______Caller reads letterto youSSN/BIN_______Caller cried/toldsad storySSN/BIN_______Member ofSCNGSSN/BIN_______Dog barkingSSN/BIN_______3 memberaccesscalls in arowBaby cryingSSN/BIN_______Member asks ifwe are givingaway free moneySSN/BIN_______Member of SCRSSSN/BIN_______CallerimpersonatingmemberSSN/BIN_______Annuity letterrequestSSN/BIN_______Member of ORPSSN/BIN_______Free!Caller tells you ajokeSSN/BIN_______member with samebday as youSSN/BIN_______Loudtv SSN/BIN_______Sub wants todrop coveragebut not eligSSN/BIN_______Confused BASSN/BIN_______Death claimSSN/BIN_______Asks forsupervisor callbackSSN/BIN_______5 benefitsestimatein one dayCaller offers tobuy you lunchSSN/BIN_______QDROSSN/BIN_______Transferred callto BCBSSSN/BIN_______48 month ruleSSN/BIN_______Constructionnoise inbackgroundSSN/BIN_______Caller hangs upyouSSN/BIN_______Locked out ofmember accessSSN/BIN_______40+calls inone dayUSC/MUSCemployee/employerSSN/BIN_______Member of PORSSSN/BIN_______Transferred callto Def CompSSN/BIN_______Walk memberthrough updatingdirect depositSSN/BIN_______NSMNSSN/BIN_______

PEBA - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a member to take a survey SSN/BIN_______
  2. Caller complains about how long the wait was SSN/BIN_______
  3. Talk to same caller in one day SSN/BIN_______
  4. Service purchase SSN/BIN_______
  5. Intruding/overbearing spouse SSN/BIN_______
  6. Transfer to another tier SSN/BIN_______Correlated account SSN/BIN_______
  7. In ready for 15+ minutes
  8. New BA SSN/BIN_______
  9. New hire SSN/BIN_______
  10. Ward services SSN/BIN_______
  11. Cancel annuity SSN/BIN_______
  12. Cancel refund SSN/BIN_______
  13. 5 refund calls in a row
  14. Parrot talking SSN/BIN_______
  15. Caller driving while on the phone SSN/BIN_______
  16. Transferred call to ESI SSN/BIN_______
  17. Death claim over 5 years not claimed SSN/BIN_______
  18. Caller reads letter to you SSN/BIN_______
  19. Caller cried/told sad story SSN/BIN_______
  20. Member of SCNG SSN/BIN_______
  21. Dog barking SSN/BIN_______
  22. 3 member access calls in a row
  23. Baby crying SSN/BIN_______
  24. Member asks if we are giving away free money SSN/BIN_______
  25. Member of SCRS SSN/BIN_______
  26. Caller impersonating member SSN/BIN_______
  27. Annuity letter request SSN/BIN_______
  28. Member of ORP SSN/BIN_______
  29. Free!
  30. Caller tells you a joke SSN/BIN_______
  31. member with same bday as you SSN/BIN_______Loud tv SSN/BIN_______
  32. Sub wants to drop coverage but not elig SSN/BIN_______
  33. Confused BA SSN/BIN_______
  34. Death claim SSN/BIN_______
  35. Asks for supervisor call back SSN/BIN_______
  36. 5 benefits estimate in one day
  37. Caller offers to buy you lunch SSN/BIN_______
  38. QDRO SSN/BIN_______
  39. Transferred call to BCBS SSN/BIN_______
  40. 48 month rule SSN/BIN_______
  41. Construction noise in background SSN/BIN_______
  42. Caller hangs up you SSN/BIN_______
  43. Locked out of member access SSN/BIN_______
  44. 40+ calls in one day
  45. USC/MUSC employee/employer SSN/BIN_______
  46. Member of PORS SSN/BIN_______
  47. Transferred call to Def Comp SSN/BIN_______
  48. Walk member through updating direct deposit SSN/BIN_______
  49. NSMN SSN/BIN_______