ServiceDesignBusinessImpactAnalysis(BIA)ServiceDeliveryManagement(SDM)ServiceDeskServiceOwnerServiceImprovementPlan (SIP)ProcessIncidentManagerExecutionPlanningIT ServiceManagement(ITSM)End-UserSupportGanttchartProjectManagementOffice (PMO)ComplianceProjectClosureSponsorProcurementPhasesIncidentManagementTeamServiceContinuityRiskReportingCommunicationContinuousServiceImprovement(CSI)ProjectPrioritizationScheduleServiceMetricsTraining andDevelopmentReleaseManagementAgilePMOMethodologyDocumentManagementProjectManagerMentoringClosurereportMetricsProjectReviewResourceAllocationClosureBestPracticesServiceDeskManagerAcceptancecriteriaServiceCatalogCriticalPathWaterfallPMOContinuousImprovementGovernanceModelAvailabilityManagementScopeProgramManagementServiceTransitionGovernanceControllingEarnedvalueServiceStrategyProjectLifecycleQualityServiceLevelManagementPortfolioManagementService AssetandConfigurationManagement(SACM)ServiceAutomationScrumDashboardServiceKnowledgeManagementSystem(SKMS)ChangeManagerWaterfallBenefitsRealizationBusinessCaseProjectDocumentationSLAMonitoringRequestFulfillmentProjectCommunicationPlanConfigurationManagementResourcePoolingFree!MonitoringServicePortfolioClientServiceIntegrationandManagement(SIAM)ServiceCollaborationStakeholderManagementResourceManagementITInfrastructureKnowledgeManagementDecision-makingFrameworkIssueManagementAgileDeliverableServiceReviewMeetingsResourceProjectPortfolioManagement(PPM)LessonsLearnedVendorManagementProjectmanagerStakeholderEngagementIssueStakeholderPMOMaturityTimetrackingRootCauseAnalysis(RCA)UserSatisfactionProblemManagementKanbanGoalTimelineBudgetRoleClarificationDependencyPMOCharterKeyPerformanceIndicators(KPIs)StrategicAlignmentServiceDeskAnalystServiceDeliveryFrameworkServiceOperationServiceLevelAgreement(SLA)TaskKickoffQualityAssuranceMilestoneGateReviewProjectInitiationPMOAssessmentStandardizationCollaborationObjectiveITGovernanceITOperationsWorkbreakdownstructure(WBS)ITIL(InformationTechnologyInfrastructureLibrary)CustomerSatisfactionVendorBusinessContinuityPlanning(BCP)ServiceReportingBurndownchartRiskManagementProblemManagerCapacityManagementChangeManagementDocumentationServiceDesignBusinessImpactAnalysis(BIA)ServiceDeliveryManagement(SDM)ServiceDeskServiceOwnerServiceImprovementPlan (SIP)ProcessIncidentManagerExecutionPlanningIT ServiceManagement(ITSM)End-UserSupportGanttchartProjectManagementOffice (PMO)ComplianceProjectClosureSponsorProcurementPhasesIncidentManagementTeamServiceContinuityRiskReportingCommunicationContinuousServiceImprovement(CSI)ProjectPrioritizationScheduleServiceMetricsTraining andDevelopmentReleaseManagementAgilePMOMethodologyDocumentManagementProjectManagerMentoringClosurereportMetricsProjectReviewResourceAllocationClosureBestPracticesServiceDeskManagerAcceptancecriteriaServiceCatalogCriticalPathWaterfallPMOContinuousImprovementGovernanceModelAvailabilityManagementScopeProgramManagementServiceTransitionGovernanceControllingEarnedvalueServiceStrategyProjectLifecycleQualityServiceLevelManagementPortfolioManagementService AssetandConfigurationManagement(SACM)ServiceAutomationScrumDashboardServiceKnowledgeManagementSystem(SKMS)ChangeManagerWaterfallBenefitsRealizationBusinessCaseProjectDocumentationSLAMonitoringRequestFulfillmentProjectCommunicationPlanConfigurationManagementResourcePoolingFree!MonitoringServicePortfolioClientServiceIntegrationandManagement(SIAM)ServiceCollaborationStakeholderManagementResourceManagementITInfrastructureKnowledgeManagementDecision-makingFrameworkIssueManagementAgileDeliverableServiceReviewMeetingsResourceProjectPortfolioManagement(PPM)LessonsLearnedVendorManagementProjectmanagerStakeholderEngagementIssueStakeholderPMOMaturityTimetrackingRootCauseAnalysis(RCA)UserSatisfactionProblemManagementKanbanGoalTimelineBudgetRoleClarificationDependencyPMOCharterKeyPerformanceIndicators(KPIs)StrategicAlignmentServiceDeskAnalystServiceDeliveryFrameworkServiceOperationServiceLevelAgreement(SLA)TaskKickoffQualityAssuranceMilestoneGateReviewProjectInitiationPMOAssessmentStandardizationCollaborationObjectiveITGovernanceITOperationsWorkbreakdownstructure(WBS)ITIL(InformationTechnologyInfrastructureLibrary)CustomerSatisfactionVendorBusinessContinuityPlanning(BCP)ServiceReportingBurndownchartRiskManagementProblemManagerCapacityManagementChangeManagementDocumentation

Delivery Management Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. O-Service Design
  2. G-Business Impact Analysis (BIA)
  3. B-Service Delivery Management (SDM)
  4. G-Service Desk
  5. O-Service Owner
  6. I-Service Improvement Plan (SIP)
  7. B-Process
  8. G-Incident Manager
  9. O-Execution
  10. G-Planning
  11. I-IT Service Management (ITSM)
  12. B-End-User Support
  13. G-Gantt chart
  14. O-Project Management Office (PMO)
  15. N-Compliance
  16. I-Project Closure
  17. B-Sponsor
  18. O-Procurement
  19. N-Phases
  20. O-Incident Management
  21. B-Team
  22. B-Service Continuity
  23. N-Risk
  24. G-Reporting
  25. I-Communication
  26. O-Continuous Service Improvement (CSI)
  27. N-Project Prioritization
  28. G-Schedule
  29. N-Service Metrics
  30. O-Training and Development
  31. G-Release Management
  32. B-Agile PMO
  33. O-Methodology
  34. G-Document Management
  35. N-Project Manager Mentoring
  36. G-Closure report
  37. O-Metrics
  38. I-Project Review
  39. B-Resource Allocation
  40. N-Closure
  41. I-Best Practices
  42. I-Service Desk Manager
  43. N-Acceptance criteria
  44. O-Service Catalog
  45. I-Critical Path
  46. I-Waterfall PMO
  47. B-Continuous Improvement
  48. B-Governance Model
  49. G-Availability Management
  50. I-Scope
  51. G-Program Management
  52. N-Service Transition
  53. B-Governance
  54. I-Controlling
  55. I-Earned value
  56. B-Service Strategy
  57. N-Project Lifecycle
  58. B-Quality
  59. O-Service Level Management
  60. N-Portfolio Management
  61. N-Service Asset and Configuration Management (SACM)
  62. I-Service Automation
  63. G-Scrum
  64. I-Dashboard
  65. G-Service Knowledge Management System (SKMS)
  66. O-Change Manager
  67. B-Waterfall
  68. G-Benefits Realization
  69. O-Business Case
  70. G-Project Documentation
  71. G-SLA Monitoring
  72. N-Request Fulfillment
  73. B-Project
  74. N-Communication Plan
  75. N-Configuration Management
  76. O-Resource Pooling
  77. N-Free!
  78. B-Monitoring
  79. I-Service Portfolio
  80. I-Client
  81. O-Service Integration and Management (SIAM)
  82. N-Service Collaboration
  83. G-Stakeholder Management
  84. B-Resource Management
  85. I-IT Infrastructure
  86. G-Knowledge Management
  87. I-Decision-making Framework
  88. B-Issue Management
  89. N-Agile
  90. O-Deliverable
  91. O-Service Review Meetings
  92. I-Resource
  93. I-Project Portfolio Management (PPM)
  94. N-Lessons Learned
  95. I-Vendor Management
  96. O-Project manager
  97. O-Stakeholder Engagement
  98. G-Issue
  99. O-Stakeholder
  100. N-PMO Maturity
  101. O-Time tracking
  102. I-Root Cause Analysis (RCA)
  103. I-User Satisfaction
  104. B-Problem Management
  105. O-Kanban
  106. G-Goal
  107. N-Timeline
  108. B-Budget
  109. O-Role Clarification
  110. N-Dependency
  111. G-PMO Charter
  112. G-Key Performance Indicators (KPIs)
  113. N-Strategic Alignment
  114. B-Service Desk Analyst
  115. N-Service Delivery Framework
  116. G-Service Operation
  117. N-Service Level Agreement (SLA)
  118. I-Task
  119. I-Kickoff
  120. I-Quality Assurance
  121. O-Milestone
  122. G-Gate Review
  123. B-Project Initiation
  124. O-PMO Assessment
  125. I-Standardization
  126. N-Collaboration
  127. N-Objective
  128. B-IT Governance
  129. B-IT Operations
  130. G-Work breakdown structure (WBS)
  131. O-ITIL (Information Technology Infrastructure Library)
  132. B-Customer Satisfaction
  133. B-Vendor
  134. B-Business Continuity Planning (BCP)
  135. G-Service Reporting
  136. B-Burn down chart
  137. O-Risk Management
  138. N-Problem Manager
  139. N-Capacity Management
  140. I-Change Management
  141. G-Documentation