QualityAssuranceMetricsServiceDeliveryManagement(SDM)ServiceDeliveryFrameworkProcessServiceIntegrationandManagement(SIAM)IncidentManagementRequestFulfillmentServiceDeskAnalystIssueControllingProjectClosureLessonsLearnedService AssetandConfigurationManagement(SACM)ProjectmanagerContinuousImprovementProjectDocumentationRiskManagementProcurementTraining andDevelopmentKnowledgeManagementDocumentManagementStandardizationGanttchartProblemManagerResourceAllocationSponsorServiceAutomationBestPracticesServiceStrategyProjectPrioritizationCommunicationPlanProjectManagementOffice (PMO)CustomerSatisfactionAvailabilityManagementTimelineDecision-makingFrameworkReportingServiceLevelAgreement(SLA)DocumentationClosurereportServiceKnowledgeManagementSystem(SKMS)ITInfrastructureBusinessContinuityPlanning(BCP)StakeholderEngagementExecutionProjectPortfolioManagement(PPM)MonitoringCriticalPathDependencyDashboardVendorServiceImprovementPlan (SIP)PMOAssessmentUserSatisfactionProjectInitiationBenefitsRealizationServiceOperationServicePortfolioServiceTransitionClientResourceManagementServiceReportingWorkbreakdownstructure(WBS)RoleClarificationAgilePMOIT ServiceManagement(ITSM)QualityGovernanceFree!ScheduleGoalPlanningProgramManagementITOperationsServiceCollaborationPhasesWaterfallCompliancePMOMaturityStakeholderObjectiveChangeManagerBusinessImpactAnalysis(BIA)ServiceCatalogDeliverableServiceDeskManagerITGovernanceSLAMonitoringKeyPerformanceIndicators(KPIs)BudgetAcceptancecriteriaIssueManagementServiceReviewMeetingsPMOCharterBurndownchartChangeManagementResourcePoolingPortfolioManagementContinuousServiceImprovement(CSI)ProjectReleaseManagementServiceContinuityCommunicationServiceLevelManagementProjectManagerMentoringBusinessCaseTeamProblemManagementMethodologyServiceMetricsMilestoneIncidentManagerKickoffProjectReviewGateReviewClosureTimetrackingConfigurationManagementEarnedvalueAgileProjectLifecycleServiceOwnerEnd-UserSupportCapacityManagementITIL(InformationTechnologyInfrastructureLibrary)GovernanceModelStakeholderManagementKanbanRiskCollaborationScopeVendorManagementRootCauseAnalysis(RCA)TaskScrumStrategicAlignmentServiceDeskWaterfallPMOResourceServiceDesignQualityAssuranceMetricsServiceDeliveryManagement(SDM)ServiceDeliveryFrameworkProcessServiceIntegrationandManagement(SIAM)IncidentManagementRequestFulfillmentServiceDeskAnalystIssueControllingProjectClosureLessonsLearnedService AssetandConfigurationManagement(SACM)ProjectmanagerContinuousImprovementProjectDocumentationRiskManagementProcurementTraining andDevelopmentKnowledgeManagementDocumentManagementStandardizationGanttchartProblemManagerResourceAllocationSponsorServiceAutomationBestPracticesServiceStrategyProjectPrioritizationCommunicationPlanProjectManagementOffice (PMO)CustomerSatisfactionAvailabilityManagementTimelineDecision-makingFrameworkReportingServiceLevelAgreement(SLA)DocumentationClosurereportServiceKnowledgeManagementSystem(SKMS)ITInfrastructureBusinessContinuityPlanning(BCP)StakeholderEngagementExecutionProjectPortfolioManagement(PPM)MonitoringCriticalPathDependencyDashboardVendorServiceImprovementPlan (SIP)PMOAssessmentUserSatisfactionProjectInitiationBenefitsRealizationServiceOperationServicePortfolioServiceTransitionClientResourceManagementServiceReportingWorkbreakdownstructure(WBS)RoleClarificationAgilePMOIT ServiceManagement(ITSM)QualityGovernanceFree!ScheduleGoalPlanningProgramManagementITOperationsServiceCollaborationPhasesWaterfallCompliancePMOMaturityStakeholderObjectiveChangeManagerBusinessImpactAnalysis(BIA)ServiceCatalogDeliverableServiceDeskManagerITGovernanceSLAMonitoringKeyPerformanceIndicators(KPIs)BudgetAcceptancecriteriaIssueManagementServiceReviewMeetingsPMOCharterBurndownchartChangeManagementResourcePoolingPortfolioManagementContinuousServiceImprovement(CSI)ProjectReleaseManagementServiceContinuityCommunicationServiceLevelManagementProjectManagerMentoringBusinessCaseTeamProblemManagementMethodologyServiceMetricsMilestoneIncidentManagerKickoffProjectReviewGateReviewClosureTimetrackingConfigurationManagementEarnedvalueAgileProjectLifecycleServiceOwnerEnd-UserSupportCapacityManagementITIL(InformationTechnologyInfrastructureLibrary)GovernanceModelStakeholderManagementKanbanRiskCollaborationScopeVendorManagementRootCauseAnalysis(RCA)TaskScrumStrategicAlignmentServiceDeskWaterfallPMOResourceServiceDesign

Delivery Management Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I-Quality Assurance
  2. O-Metrics
  3. B-Service Delivery Management (SDM)
  4. N-Service Delivery Framework
  5. B-Process
  6. O-Service Integration and Management (SIAM)
  7. O-Incident Management
  8. N-Request Fulfillment
  9. B-Service Desk Analyst
  10. G-Issue
  11. I-Controlling
  12. I-Project Closure
  13. N-Lessons Learned
  14. N-Service Asset and Configuration Management (SACM)
  15. O-Project manager
  16. B-Continuous Improvement
  17. G-Project Documentation
  18. O-Risk Management
  19. O-Procurement
  20. O-Training and Development
  21. G-Knowledge Management
  22. G-Document Management
  23. I-Standardization
  24. G-Gantt chart
  25. N-Problem Manager
  26. B-Resource Allocation
  27. B-Sponsor
  28. I-Service Automation
  29. I-Best Practices
  30. B-Service Strategy
  31. N-Project Prioritization
  32. N-Communication Plan
  33. O-Project Management Office (PMO)
  34. B-Customer Satisfaction
  35. G-Availability Management
  36. N-Timeline
  37. I-Decision-making Framework
  38. G-Reporting
  39. N-Service Level Agreement (SLA)
  40. G-Documentation
  41. G-Closure report
  42. G-Service Knowledge Management System (SKMS)
  43. I-IT Infrastructure
  44. B-Business Continuity Planning (BCP)
  45. O-Stakeholder Engagement
  46. O-Execution
  47. I-Project Portfolio Management (PPM)
  48. B-Monitoring
  49. I-Critical Path
  50. N-Dependency
  51. I-Dashboard
  52. B-Vendor
  53. I-Service Improvement Plan (SIP)
  54. O-PMO Assessment
  55. I-User Satisfaction
  56. B-Project Initiation
  57. G-Benefits Realization
  58. G-Service Operation
  59. I-Service Portfolio
  60. N-Service Transition
  61. I-Client
  62. B-Resource Management
  63. G-Service Reporting
  64. G-Work breakdown structure (WBS)
  65. O-Role Clarification
  66. B-Agile PMO
  67. I-IT Service Management (ITSM)
  68. B-Quality
  69. B-Governance
  70. N-Free!
  71. G-Schedule
  72. G-Goal
  73. G-Planning
  74. G-Program Management
  75. B-IT Operations
  76. N-Service Collaboration
  77. N-Phases
  78. B-Waterfall
  79. N-Compliance
  80. N-PMO Maturity
  81. O-Stakeholder
  82. N-Objective
  83. O-Change Manager
  84. G-Business Impact Analysis (BIA)
  85. O-Service Catalog
  86. O-Deliverable
  87. I-Service Desk Manager
  88. B-IT Governance
  89. G-SLA Monitoring
  90. G-Key Performance Indicators (KPIs)
  91. B-Budget
  92. N-Acceptance criteria
  93. B-Issue Management
  94. O-Service Review Meetings
  95. G-PMO Charter
  96. B-Burn down chart
  97. I-Change Management
  98. O-Resource Pooling
  99. N-Portfolio Management
  100. O-Continuous Service Improvement (CSI)
  101. B-Project
  102. G-Release Management
  103. B-Service Continuity
  104. I-Communication
  105. O-Service Level Management
  106. N-Project Manager Mentoring
  107. O-Business Case
  108. B-Team
  109. B-Problem Management
  110. O-Methodology
  111. N-Service Metrics
  112. O-Milestone
  113. G-Incident Manager
  114. I-Kickoff
  115. I-Project Review
  116. G-Gate Review
  117. N-Closure
  118. O-Time tracking
  119. N-Configuration Management
  120. I-Earned value
  121. N-Agile
  122. N-Project Lifecycle
  123. O-Service Owner
  124. B-End-User Support
  125. N-Capacity Management
  126. O-ITIL (Information Technology Infrastructure Library)
  127. B-Governance Model
  128. G-Stakeholder Management
  129. O-Kanban
  130. N-Risk
  131. N-Collaboration
  132. I-Scope
  133. I-Vendor Management
  134. I-Root Cause Analysis (RCA)
  135. I-Task
  136. G-Scrum
  137. N-Strategic Alignment
  138. G-Service Desk
  139. I-Waterfall PMO
  140. I-Resource
  141. O-Service Design