MysteryShopsFirstNationalCustomerProductsSalesProcessEngage-mentQuestionsAsk forthebusinessClose-EndedBehaviorTool(s)Excited/ExcitingRole-PlayCoachingProcessCoffeeWorkonGreetDid-WellsFeedbackPeer-2-PeerExperienceFunOpen-EndedMysteryShopsFirstNationalCustomerProductsSalesProcessEngage-mentQuestionsAsk forthebusinessClose-EndedBehaviorTool(s)Excited/ExcitingRole-PlayCoachingProcessCoffeeWorkonGreetDid-WellsFeedbackPeer-2-PeerExperienceFunOpen-Ended

Customer Engagement Model (CEM) Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mystery Shops
  2. First National
  3. Customer
  4. Products
  5. Sales Process
  6. Engage-ment
  7. Questions
  8. Ask for the business
  9. Close-Ended
  10. Behavior
  11. Tool(s)
  12. Excited/ Exciting
  13. Role-Play
  14. Coaching
  15. Process
  16. Coffee
  17. Work on
  18. Greet
  19. Did-Wells
  20. Feedback
  21. Peer-2-Peer
  22. Experience
  23. Fun
  24. Open-Ended