FirstNationalBehaviorFunDid-WellsMysteryShopsPeer-2-PeerGreetClose-EndedQuestionsWorkonExcited/ExcitingOpen-EndedExperienceTool(s)CoffeeProductsAsk forthebusinessRole-PlaySalesProcessCustomerProcessCoachingFeedbackEngage-mentFirstNationalBehaviorFunDid-WellsMysteryShopsPeer-2-PeerGreetClose-EndedQuestionsWorkonExcited/ExcitingOpen-EndedExperienceTool(s)CoffeeProductsAsk forthebusinessRole-PlaySalesProcessCustomerProcessCoachingFeedbackEngage-ment

Customer Engagement Model (CEM) Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First National
  2. Behavior
  3. Fun
  4. Did-Wells
  5. Mystery Shops
  6. Peer-2-Peer
  7. Greet
  8. Close-Ended
  9. Questions
  10. Work on
  11. Excited/ Exciting
  12. Open-Ended
  13. Experience
  14. Tool(s)
  15. Coffee
  16. Products
  17. Ask for the business
  18. Role-Play
  19. Sales Process
  20. Customer
  21. Process
  22. Coaching
  23. Feedback
  24. Engage-ment