Engage-mentDid-WellsWorkonClose-EndedSalesProcessPeer-2-PeerBehaviorFeedbackCustomerCoffeeProcessFunFirstNationalExcited/ExcitingCoachingMysteryShopsProductsGreetTool(s)Role-PlayOpen-EndedAsk forthebusinessExperienceQuestionsEngage-mentDid-WellsWorkonClose-EndedSalesProcessPeer-2-PeerBehaviorFeedbackCustomerCoffeeProcessFunFirstNationalExcited/ExcitingCoachingMysteryShopsProductsGreetTool(s)Role-PlayOpen-EndedAsk forthebusinessExperienceQuestions

Customer Engagement Model (CEM) Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Engage-ment
  2. Did-Wells
  3. Work on
  4. Close-Ended
  5. Sales Process
  6. Peer-2-Peer
  7. Behavior
  8. Feedback
  9. Customer
  10. Coffee
  11. Process
  12. Fun
  13. First National
  14. Excited/ Exciting
  15. Coaching
  16. Mystery Shops
  17. Products
  18. Greet
  19. Tool(s)
  20. Role-Play
  21. Open-Ended
  22. Ask for the business
  23. Experience
  24. Questions