Engage-mentCustomerOpen-EndedProductsQuestionsProcessFirstNationalTool(s)FeedbackWorkonCoffeeExcited/ExcitingBehaviorSalesProcessFunDid-WellsCoachingRole-PlayMysteryShopsGreetPeer-2-PeerExperienceClose-EndedAsk forthebusinessEngage-mentCustomerOpen-EndedProductsQuestionsProcessFirstNationalTool(s)FeedbackWorkonCoffeeExcited/ExcitingBehaviorSalesProcessFunDid-WellsCoachingRole-PlayMysteryShopsGreetPeer-2-PeerExperienceClose-EndedAsk forthebusiness

Customer Engagement Model (CEM) Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Engage-ment
  2. Customer
  3. Open-Ended
  4. Products
  5. Questions
  6. Process
  7. First National
  8. Tool(s)
  9. Feedback
  10. Work on
  11. Coffee
  12. Excited/ Exciting
  13. Behavior
  14. Sales Process
  15. Fun
  16. Did-Wells
  17. Coaching
  18. Role-Play
  19. Mystery Shops
  20. Greet
  21. Peer-2-Peer
  22. Experience
  23. Close-Ended
  24. Ask for the business