WorkonCoachingOpen-EndedGreetExperienceRole-PlayPeer-2-PeerQuestionsTool(s)Excited/ExcitingSalesProcessMysteryShopsProductsFeedbackFirstNationalCustomerCoffeeFunAsk forthebusinessDid-WellsBehaviorProcessClose-EndedEngage-mentWorkonCoachingOpen-EndedGreetExperienceRole-PlayPeer-2-PeerQuestionsTool(s)Excited/ExcitingSalesProcessMysteryShopsProductsFeedbackFirstNationalCustomerCoffeeFunAsk forthebusinessDid-WellsBehaviorProcessClose-EndedEngage-ment

Customer Engagement Model (CEM) Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Work on
  2. Coaching
  3. Open-Ended
  4. Greet
  5. Experience
  6. Role-Play
  7. Peer-2-Peer
  8. Questions
  9. Tool(s)
  10. Excited/ Exciting
  11. Sales Process
  12. Mystery Shops
  13. Products
  14. Feedback
  15. First National
  16. Customer
  17. Coffee
  18. Fun
  19. Ask for the business
  20. Did-Wells
  21. Behavior
  22. Process
  23. Close-Ended
  24. Engage-ment