Engage-mentProcessExperienceCoachingMysteryShopsTool(s)Open-EndedFirstNationalQuestionsDid-WellsWorkonFeedbackAsk forthebusinessExcited/ExcitingBehaviorCoffeeProductsGreetPeer-2-PeerClose-EndedSalesProcessRole-PlayCustomerFunEngage-mentProcessExperienceCoachingMysteryShopsTool(s)Open-EndedFirstNationalQuestionsDid-WellsWorkonFeedbackAsk forthebusinessExcited/ExcitingBehaviorCoffeeProductsGreetPeer-2-PeerClose-EndedSalesProcessRole-PlayCustomerFun

Customer Engagement Model (CEM) Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Engage-ment
  2. Process
  3. Experience
  4. Coaching
  5. Mystery Shops
  6. Tool(s)
  7. Open-Ended
  8. First National
  9. Questions
  10. Did-Wells
  11. Work on
  12. Feedback
  13. Ask for the business
  14. Excited/ Exciting
  15. Behavior
  16. Coffee
  17. Products
  18. Greet
  19. Peer-2-Peer
  20. Close-Ended
  21. Sales Process
  22. Role-Play
  23. Customer
  24. Fun