CoachingPeer-2-PeerTool(s)SalesProcessQuestionsBehaviorGreetFirstNationalExcited/ExcitingDid-WellsFunAsk forthebusinessEngage-mentOpen-EndedRole-PlayMysteryShopsExperienceCoffeeCustomerClose-EndedWorkonProcessFeedbackProductsCoachingPeer-2-PeerTool(s)SalesProcessQuestionsBehaviorGreetFirstNationalExcited/ExcitingDid-WellsFunAsk forthebusinessEngage-mentOpen-EndedRole-PlayMysteryShopsExperienceCoffeeCustomerClose-EndedWorkonProcessFeedbackProducts

Customer Engagement Model (CEM) Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Coaching
  2. Peer-2-Peer
  3. Tool(s)
  4. Sales Process
  5. Questions
  6. Behavior
  7. Greet
  8. First National
  9. Excited/ Exciting
  10. Did-Wells
  11. Fun
  12. Ask for the business
  13. Engage-ment
  14. Open-Ended
  15. Role-Play
  16. Mystery Shops
  17. Experience
  18. Coffee
  19. Customer
  20. Close-Ended
  21. Work on
  22. Process
  23. Feedback
  24. Products