FeedbackCoachingMysteryShopsAsk forthebusinessClose-EndedGreetQuestionsFunCoffeeEngage-mentPeer-2-PeerOpen-EndedSalesProcessDid-WellsBehaviorExperienceTool(s)Excited/ExcitingWorkonFirstNationalRole-PlayProcessProductsCustomerFeedbackCoachingMysteryShopsAsk forthebusinessClose-EndedGreetQuestionsFunCoffeeEngage-mentPeer-2-PeerOpen-EndedSalesProcessDid-WellsBehaviorExperienceTool(s)Excited/ExcitingWorkonFirstNationalRole-PlayProcessProductsCustomer

Customer Engagement Model (CEM) Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Feedback
  2. Coaching
  3. Mystery Shops
  4. Ask for the business
  5. Close-Ended
  6. Greet
  7. Questions
  8. Fun
  9. Coffee
  10. Engage-ment
  11. Peer-2-Peer
  12. Open-Ended
  13. Sales Process
  14. Did-Wells
  15. Behavior
  16. Experience
  17. Tool(s)
  18. Excited/ Exciting
  19. Work on
  20. First National
  21. Role-Play
  22. Process
  23. Products
  24. Customer