CoffeeFunBehaviorSalesProcessPeer-2-PeerDid-WellsCustomerWorkonFirstNationalOpen-EndedEngage-mentRole-PlayProcessAsk forthebusinessQuestionsExcited/ExcitingTool(s)CoachingClose-EndedProductsGreetFeedbackMysteryShopsExperienceCoffeeFunBehaviorSalesProcessPeer-2-PeerDid-WellsCustomerWorkonFirstNationalOpen-EndedEngage-mentRole-PlayProcessAsk forthebusinessQuestionsExcited/ExcitingTool(s)CoachingClose-EndedProductsGreetFeedbackMysteryShopsExperience

Customer Engagement Model (CEM) Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Coffee
  2. Fun
  3. Behavior
  4. Sales Process
  5. Peer-2-Peer
  6. Did-Wells
  7. Customer
  8. Work on
  9. First National
  10. Open-Ended
  11. Engage-ment
  12. Role-Play
  13. Process
  14. Ask for the business
  15. Questions
  16. Excited/ Exciting
  17. Tool(s)
  18. Coaching
  19. Close-Ended
  20. Products
  21. Greet
  22. Feedback
  23. Mystery Shops
  24. Experience