Ask forthebusinessSalesProcessBehaviorFeedbackFunCoffeeRole-PlayEngage-mentQuestionsFirstNationalMysteryShopsProcessCustomerPeer-2-PeerClose-EndedExcited/ExcitingProductsCoachingTool(s)WorkonGreetDid-WellsExperienceOpen-EndedAsk forthebusinessSalesProcessBehaviorFeedbackFunCoffeeRole-PlayEngage-mentQuestionsFirstNationalMysteryShopsProcessCustomerPeer-2-PeerClose-EndedExcited/ExcitingProductsCoachingTool(s)WorkonGreetDid-WellsExperienceOpen-Ended

Customer Engagement Model (CEM) Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for the business
  2. Sales Process
  3. Behavior
  4. Feedback
  5. Fun
  6. Coffee
  7. Role-Play
  8. Engage-ment
  9. Questions
  10. First National
  11. Mystery Shops
  12. Process
  13. Customer
  14. Peer-2-Peer
  15. Close-Ended
  16. Excited/ Exciting
  17. Products
  18. Coaching
  19. Tool(s)
  20. Work on
  21. Greet
  22. Did-Wells
  23. Experience
  24. Open-Ended