GreetProcessFunProductsExcited/ExcitingBehaviorSalesProcessOpen-EndedPeer-2-PeerCoffeeAsk forthebusinessWorkonExperienceCustomerClose-EndedRole-PlayEngage-mentCoachingDid-WellsFeedbackFirstNationalQuestionsMysteryShopsTool(s)GreetProcessFunProductsExcited/ExcitingBehaviorSalesProcessOpen-EndedPeer-2-PeerCoffeeAsk forthebusinessWorkonExperienceCustomerClose-EndedRole-PlayEngage-mentCoachingDid-WellsFeedbackFirstNationalQuestionsMysteryShopsTool(s)

Customer Engagement Model (CEM) Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greet
  2. Process
  3. Fun
  4. Products
  5. Excited/ Exciting
  6. Behavior
  7. Sales Process
  8. Open-Ended
  9. Peer-2-Peer
  10. Coffee
  11. Ask for the business
  12. Work on
  13. Experience
  14. Customer
  15. Close-Ended
  16. Role-Play
  17. Engage-ment
  18. Coaching
  19. Did-Wells
  20. Feedback
  21. First National
  22. Questions
  23. Mystery Shops
  24. Tool(s)