BehaviorExcited/ExcitingTool(s)FunClose-EndedProductsRole-PlayFirstNationalFeedbackGreetProcessCustomerQuestionsPeer-2-PeerWorkonSalesProcessExperienceEngage-mentAsk forthebusinessOpen-EndedMysteryShopsCoffeeDid-WellsCoachingBehaviorExcited/ExcitingTool(s)FunClose-EndedProductsRole-PlayFirstNationalFeedbackGreetProcessCustomerQuestionsPeer-2-PeerWorkonSalesProcessExperienceEngage-mentAsk forthebusinessOpen-EndedMysteryShopsCoffeeDid-WellsCoaching

Customer Engagement Model (CEM) Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Behavior
  2. Excited/ Exciting
  3. Tool(s)
  4. Fun
  5. Close-Ended
  6. Products
  7. Role-Play
  8. First National
  9. Feedback
  10. Greet
  11. Process
  12. Customer
  13. Questions
  14. Peer-2-Peer
  15. Work on
  16. Sales Process
  17. Experience
  18. Engage-ment
  19. Ask for the business
  20. Open-Ended
  21. Mystery Shops
  22. Coffee
  23. Did-Wells
  24. Coaching