Tell me about TD'sHold FundsPolicy? Following thepolicy, underwhich scenario doyou need toprovide a Letter ofRefusal?Which account(s) doesTD offer to meet theBank's publiccommitment to providea LowCost Account ? Whatgroups must youprovide the account toat No Cost? What happensif a Cheque ispayable toan individualand abusiness?Non-CustomerLIMIT for Billpayments?Can you find iton RSC?How do youauthenticateyour customer?When should asupervisor beengaged?Where toyou changea CustomersSharingrestrictions?What is the isthe Non-Customer limitfor Deposits toa TD account?Under the ConsumerProtectionFramework (CPF), when isTD requiredto issue an InterestRefund/Credit to acustomer? Where do youenter thedetails of the interestrefund/credit?What and Whenwould you submitaLarge CurrencyTransactionReport(LCTR)? Incase of Robbery,At any point intime, There mustalways be anumber people atthe frontline at alltimes. How many?DefineTied-Selling.Examples ofPoliticallyExposedPersons? Canyou find the liston RSC?What happens if aCheque is payabletoan account holderand anotherperson? Can youfind it on RSC?Interest rate forthe US DAILYINTERESTCHEQUINGACCOUNT?describetheopeningprocedure?what is theminimum limitof the TDAeroplanPlatinum CardWhat are the waittimes for new to bankcustomerstransactions such asa draftpurchase, wirepayment or preciousmetal transaction?Interest Ratefor the TDStudentChequingAccount?What written and verbaldisclosuresare required for a newpreapprovedCredit Card? What must youspecifically ask and completewith thecustomer to get their consenttoproceed with accepting theoffer?AllTransactionspermitted fornon-customers.What tool is used toinitiate a Fraud –Disputed TransactionClaim? What verbaldisclosure is requiredprior to completingthe fraud dispute?What doesChequeVerificationService(CVS) verify?What happens ifa Cheque ispayable toan accountholder oranother person?Where areouremergencylocations?Tell me about TD'sHold FundsPolicy? Following thepolicy, underwhich scenario doyou need toprovide a Letter ofRefusal?Which account(s) doesTD offer to meet theBank's publiccommitment to providea LowCost Account ? Whatgroups must youprovide the account toat No Cost? What happensif a Cheque ispayable toan individualand abusiness?Non-CustomerLIMIT for Billpayments?Can you find iton RSC?How do youauthenticateyour customer?When should asupervisor beengaged?Where toyou changea CustomersSharingrestrictions?What is the isthe Non-Customer limitfor Deposits toa TD account?Under the ConsumerProtectionFramework (CPF), when isTD requiredto issue an InterestRefund/Credit to acustomer? Where do youenter thedetails of the interestrefund/credit?What and Whenwould you submitaLarge CurrencyTransactionReport(LCTR)? Incase of Robbery,At any point intime, There mustalways be anumber people atthe frontline at alltimes. How many?DefineTied-Selling.Examples ofPoliticallyExposedPersons? Canyou find the liston RSC?What happens if aCheque is payabletoan account holderand anotherperson? Can youfind it on RSC?Interest rate forthe US DAILYINTERESTCHEQUINGACCOUNT?describetheopeningprocedure?what is theminimum limitof the TDAeroplanPlatinum CardWhat are the waittimes for new to bankcustomerstransactions such asa draftpurchase, wirepayment or preciousmetal transaction?Interest Ratefor the TDStudentChequingAccount?What written and verbaldisclosuresare required for a newpreapprovedCredit Card? What must youspecifically ask and completewith thecustomer to get their consenttoproceed with accepting theoffer?AllTransactionspermitted fornon-customers.What tool is used toinitiate a Fraud –Disputed TransactionClaim? What verbaldisclosure is requiredprior to completingthe fraud dispute?What doesChequeVerificationService(CVS) verify?What happens ifa Cheque ispayable toan accountholder oranother person?Where areouremergencylocations?

Keenan - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell me about TD's Hold Funds Policy? Following the policy, under which scenario do you need to provide a Letter of Refusal?
  2. Which account(s) does TD offer to meet the Bank's public commitment to provide a Low Cost Account ? What groups must you provide the account to at No Cost?
  3. What happens if a Cheque is payable to an individual and a business?
  4. Non-Customer LIMIT for Bill payments? Can you find it on RSC?
  5. How do you authenticate your customer? When should a supervisor be engaged?
  6. Where to you change a Customers Sharing restrictions?
  7. What is the is the Non-Customer limit for Deposits to a TD account?
  8. Under the Consumer Protection Framework (CPF), when is TD required to issue an Interest Refund/Credit to a customer? Where do you enter the details of the interest refund/credit?
  9. What and When would you submit a Large Currency Transaction Report (LCTR)?
  10. Incase of Robbery, At any point in time, There must always be a number people at the frontline at all times. How many?
  11. Define Tied-Selling.
  12. Examples of Politically Exposed Persons? Can you find the list on RSC?
  13. What happens if a Cheque is payable to an account holder and another person? Can you find it on RSC?
  14. Interest rate for the US DAILY INTEREST CHEQUING ACCOUNT?
  15. describe the opening procedure?
  16. what is the minimum limit of the TD Aeroplan Platinum Card
  17. What are the wait times for new to bank customers transactions such as a draft purchase, wire payment or precious metal transaction?
  18. Interest Rate for the TD Student Chequing Account?
  19. What written and verbal disclosures are required for a new preapproved Credit Card? What must you specifically ask and complete with the customer to get their consent to proceed with accepting the offer?
  20. All Transactions permitted for non-customers.
  21. What tool is used to initiate a Fraud – Disputed Transaction Claim? What verbal disclosure is required prior to completing the fraud dispute?
  22. What does Cheque Verification Service (CVS) verify?
  23. What happens if a Cheque is payable to an account holder or another person?
  24. Where are our emergency locations?