CertificatessubmitITticketJabberConfigurationBrokenequipment(headset,mouse, etc)CallOverlapKickedout ofFinesse(snip)OnBaseErrormessage(take snip)Erroropeningdocument(excel, word)(take snip)Call due toschedulingerror (recordtime)Sign inErrorFinesseOrdertranscribedthat is notin OnbaseSomeone inaccount;cannotoverride(snip)LostFinessePatient canthear you dueto static(record calltime)Auxed intoConnectionFailureEpic orderplacedwrong,cannotscheduleEpicDisconnectOneSourceErrorMessage(take snip)Call Dr fororderneverrecievedLost Finessewhile still oncall(snip)Get call orCallback forwrong region(record calltime)Call not-answeredOperationTimed outFinesseCall about siteequipmentbreakdown/reschedule(record time)CertificatessubmitITticketJabberConfigurationBrokenequipment(headset,mouse, etc)CallOverlapKickedout ofFinesse(snip)OnBaseErrormessage(take snip)Erroropeningdocument(excel, word)(take snip)Call due toschedulingerror (recordtime)Sign inErrorFinesseOrdertranscribedthat is notin OnbaseSomeone inaccount;cannotoverride(snip)LostFinessePatient canthear you dueto static(record calltime)Auxed intoConnectionFailureEpic orderplacedwrong,cannotscheduleEpicDisconnectOneSourceErrorMessage(take snip)Call Dr fororderneverrecievedLost Finessewhile still oncall(snip)Get call orCallback forwrong region(record calltime)Call not-answeredOperationTimed outFinesseCall about siteequipmentbreakdown/reschedule(record time)

Technical Difficulties BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Certificates
  2. submit IT ticket
  3. Jabber Configuration
  4. Broken equipment (headset, mouse, etc)
  5. Call Overlap
  6. Kicked out of Finesse (snip)
  7. OnBase Error message (take snip)
  8. Error opening document (excel, word) (take snip)
  9. Call due to scheduling error (record time)
  10. Sign in Error Finesse
  11. Order transcribed that is not in Onbase
  12. Someone in account; cannot override (snip)
  13. Lost Finesse
  14. Patient cant hear you due to static (record call time)
  15. Auxed into Connection Failure
  16. Epic order placed wrong, cannot schedule
  17. Epic Disconnect
  18. OneSource Error Message (take snip)
  19. Call Dr for order never recieved
  20. Lost Finesse while still on call (snip)
  21. Get call or Callback for wrong region (record call time)
  22. Call not-answered
  23. Operation Timed out Finesse
  24. Call about site equipment breakdown/ reschedule (record time)