ComputernotpingableCitrix/ATTloginissuesIratecustomerPasswordResetescalated toHelp Desk"Can Ispeak toyourmanager?"RSAToken PINreset5 callbacksfor NOC"I can'tdo anywork."BlackberryIssue5 callbacks forHelp DeskUser asksfor WebMailaddressHighPriorityticketLostRSATokenOff call inunder aminutePMaaSTeamTicketcallbackDeadAir CallNo networkconnectivity"I needthis donenow."User hasforgottenusernameUserneedsAT&THangUpDelayed/Undeliveredemail message"I cannotremote tomy officecomputer."Nonetworkdrives.ComputernotpingableCitrix/ATTloginissuesIratecustomerPasswordResetescalated toHelp Desk"Can Ispeak toyourmanager?"RSAToken PINreset5 callbacksfor NOC"I can'tdo anywork."BlackberryIssue5 callbacks forHelp DeskUser asksfor WebMailaddressHighPriorityticketLostRSATokenOff call inunder aminutePMaaSTeamTicketcallbackDeadAir CallNo networkconnectivity"I needthis donenow."User hasforgottenusernameUserneedsAT&THangUpDelayed/Undeliveredemail message"I cannotremote tomy officecomputer."Nonetworkdrives.

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Computer not pingable
  2. Citrix/ ATT login issues
  3. Irate customer
  4. Password Reset escalated to Help Desk
  5. "Can I speak to your manager?"
  6. RSA Token PIN reset
  7. 5 call backs for NOC
  8. "I can't do any work."
  9. Blackberry Issue
  10. 5 call backs for Help Desk
  11. User asks for Web Mail address
  12. High Priority ticket
  13. Lost RSA Token
  14. Off call in under a minute
  15. PMaaS Team Ticket callback
  16. Dead Air Call
  17. No network connectivity
  18. "I need this done now."
  19. User has forgotten username
  20. User needs AT&T
  21. Hang Up
  22. Delayed/Undelivered email message
  23. "I cannot remote to my office computer."
  24. No network drives.