HighPriorityticketPMaaSTeamTicketcallback"I can'tdo anywork."5 callbacks forHelp Desk"Can Ispeak toyourmanager?"5 callbacksfor NOCDelayed/Undeliveredemail messageHangUp"I needthis donenow."DeadAir CallIratecustomerUserneedsAT&TRSAToken PINresetBlackberryIssueNo networkconnectivityUser asksfor WebMailaddressNonetworkdrives.ComputernotpingableUser hasforgottenusernameCitrix/ATTloginissuesLostRSATokenOff call inunder aminutePasswordResetescalated toHelp Desk"I cannotremote tomy officecomputer."HighPriorityticketPMaaSTeamTicketcallback"I can'tdo anywork."5 callbacks forHelp Desk"Can Ispeak toyourmanager?"5 callbacksfor NOCDelayed/Undeliveredemail messageHangUp"I needthis donenow."DeadAir CallIratecustomerUserneedsAT&TRSAToken PINresetBlackberryIssueNo networkconnectivityUser asksfor WebMailaddressNonetworkdrives.ComputernotpingableUser hasforgottenusernameCitrix/ATTloginissuesLostRSATokenOff call inunder aminutePasswordResetescalated toHelp Desk"I cannotremote tomy officecomputer."

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. High Priority ticket
  2. PMaaS Team Ticket callback
  3. "I can't do any work."
  4. 5 call backs for Help Desk
  5. "Can I speak to your manager?"
  6. 5 call backs for NOC
  7. Delayed/Undelivered email message
  8. Hang Up
  9. "I need this done now."
  10. Dead Air Call
  11. Irate customer
  12. User needs AT&T
  13. RSA Token PIN reset
  14. Blackberry Issue
  15. No network connectivity
  16. User asks for Web Mail address
  17. No network drives.
  18. Computer not pingable
  19. User has forgotten username
  20. Citrix/ ATT login issues
  21. Lost RSA Token
  22. Off call in under a minute
  23. Password Reset escalated to Help Desk
  24. "I cannot remote to my office computer."