UserneedsAT&TPMaaSTeamTicketcallbackIratecustomerRSAToken PINresetPasswordResetescalated toHelp DeskUser hasforgottenusernameDeadAir CallLostRSATokenHighPriorityticket"Can Ispeak toyourmanager?""I cannotremote tomy officecomputer."Citrix/ATTloginissuesBlackberryIssueUser asksfor WebMailaddress"I can'tdo anywork."HangUp5 callbacksfor NOCDelayed/Undeliveredemail message"I needthis donenow."No networkconnectivityNonetworkdrives.Off call inunder aminute5 callbacks forHelp DeskComputernotpingableUserneedsAT&TPMaaSTeamTicketcallbackIratecustomerRSAToken PINresetPasswordResetescalated toHelp DeskUser hasforgottenusernameDeadAir CallLostRSATokenHighPriorityticket"Can Ispeak toyourmanager?""I cannotremote tomy officecomputer."Citrix/ATTloginissuesBlackberryIssueUser asksfor WebMailaddress"I can'tdo anywork."HangUp5 callbacksfor NOCDelayed/Undeliveredemail message"I needthis donenow."No networkconnectivityNonetworkdrives.Off call inunder aminute5 callbacks forHelp DeskComputernotpingable

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. User needs AT&T
  2. PMaaS Team Ticket callback
  3. Irate customer
  4. RSA Token PIN reset
  5. Password Reset escalated to Help Desk
  6. User has forgotten username
  7. Dead Air Call
  8. Lost RSA Token
  9. High Priority ticket
  10. "Can I speak to your manager?"
  11. "I cannot remote to my office computer."
  12. Citrix/ ATT login issues
  13. Blackberry Issue
  14. User asks for Web Mail address
  15. "I can't do any work."
  16. Hang Up
  17. 5 call backs for NOC
  18. Delayed/Undelivered email message
  19. "I need this done now."
  20. No network connectivity
  21. No network drives.
  22. Off call in under a minute
  23. 5 call backs for Help Desk
  24. Computer not pingable