Delayed/Undeliveredemail messageBlackberryIssueIratecustomerNo networkconnectivityNonetworkdrives.DeadAir CallUser asksfor WebMailaddressCitrix/ATTloginissues"I cannotremote tomy officecomputer."Off call inunder aminutePasswordResetescalated toHelp Desk"I can'tdo anywork."ComputernotpingableHighPriorityticketPMaaSTeamTicketcallbackLostRSATokenUser hasforgottenusername"I needthis donenow."UserneedsAT&T5 callbacksfor NOCRSAToken PINresetHangUp"Can Ispeak toyourmanager?"5 callbacks forHelp DeskDelayed/Undeliveredemail messageBlackberryIssueIratecustomerNo networkconnectivityNonetworkdrives.DeadAir CallUser asksfor WebMailaddressCitrix/ATTloginissues"I cannotremote tomy officecomputer."Off call inunder aminutePasswordResetescalated toHelp Desk"I can'tdo anywork."ComputernotpingableHighPriorityticketPMaaSTeamTicketcallbackLostRSATokenUser hasforgottenusername"I needthis donenow."UserneedsAT&T5 callbacksfor NOCRSAToken PINresetHangUp"Can Ispeak toyourmanager?"5 callbacks forHelp Desk

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Delayed/Undelivered email message
  2. Blackberry Issue
  3. Irate customer
  4. No network connectivity
  5. No network drives.
  6. Dead Air Call
  7. User asks for Web Mail address
  8. Citrix/ ATT login issues
  9. "I cannot remote to my office computer."
  10. Off call in under a minute
  11. Password Reset escalated to Help Desk
  12. "I can't do any work."
  13. Computer not pingable
  14. High Priority ticket
  15. PMaaS Team Ticket callback
  16. Lost RSA Token
  17. User has forgotten username
  18. "I need this done now."
  19. User needs AT&T
  20. 5 call backs for NOC
  21. RSA Token PIN reset
  22. Hang Up
  23. "Can I speak to your manager?"
  24. 5 call backs for Help Desk